The remarkable story of the brand that was able to pull off the near-impossible challenge of integrating itself into the food habits of a nation strongly habituated to eating indigenous sweets is recounted here. It is a behind-the-scenes look at the Cadbury Dairy Milk journey in India over the last six decades.

    Why? It is the competitive edge of new-era business—in any market and any economy.Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

    Join him as he races to learn the fundamentals of team and personal effectiveness before he loses his job - and the woman he loves.Along the way you'll arm yourself with the tools you need to cut through the daily tangled web of organizational politics and interpersonal issues that hinder performance. You'll learn to: Use the "Integrity Tools" to boost performance, trust and personal power Hold others accountable without being overbearing Evoke sustainable, outstanding performance in teams

    Everything a busy traveler needs is easy to access: a neighborhood overview, city walks and tours, sights, handy food and accommodations charts, an appendix packed with information on trip planning and practicalities, and a fold-out city map.Rick Steves Pocket Barcelona includes the following walks and tours:• Ramblas Ramble• Barri Gotic and Cathedral Tour• Picasso Museum Tour• Eixample Walk• Sagrada Familia Tour

    It enables you to have complete control over style, design, and color of your garments. And once you learn the basic practice, you can knit almost anything you can think of. What stands in most people’s way is getting started. How do you learn to knit socks? Where do you find knitting patterns? This book answers all of those questions and more. What will this book teach you? • Getting started knitting socks • How to find the right knitting tools and correct needles for knitting your socks • How to pick the best knitting yarn • 10 Most popular sock knitting patterns • How to size your socks • How to knit socks from the Top-down • How to knit sock from the Toe-up • Sock Cast-on techniques, such as, Long Tail cast on, Eastern/ Turkish cast on • The Double Point and Circular Needle methods • Tips on how to knit long lasting, beautiful socks • And so much more!.. Even if you have never picked up a pair of knitting needles before, you can easily start knitting your way towards a pair of perfect socks with this book. It even includes a Glossary of Knitting Terms as an added BONUS, so as you expand your projects to other designs and find other patterns, you will never be in the dark. This book also includes 1 basic top-down sock pattern and 7 additional popular sock patterns for you to work on. While this book is intended to get you started in the world of knitting, it can easily serve as a refresher for even the most experienced knitter! Whether you want to get started or want to get back to basics and hone your skills, "Knitting Socks for Beginners" is the book for you. From Tube socks to Fair Isle socks, you have all the information and knitting patterns you need. Socks are not necessarily the easiest thing to knit, but the techniques used to make a pair of socks introduces you to everything else you need to know about knitting. This book will guide you through every stage of the knitting process and help you create a pair of perfectly knitted socks, in just three days! There is no better book for learning the basics of knitting. This acts as the perfect springboard for more complex knitting projects, with all of the techniques, tips, and terms spelled out to keep you on the right track. If you are looking for a great book about sock knitting, look no further. Get your copy of "Knitting Socks for Beginners" today! Check Out What Others Are Saying... "This is a brilliant book for beginners. I've never tried knitting before but now can't wait to get started. The author goes through every step of the knitting process in fine detail. The book is very well written and has excellent photographs and diagrams. I would definitely recommend this book to anyone who wants to try sock knitting for the first time." - Lesley H "I've been thinking of knitting for quite a awhile now. I'm glad I stumbled on this book. I'm a total newbie so this book is perfect for me. "Knitting socks for beginners" gives step by step instructions to get started at knitting socks. Has tons of info- tools, needle size,yarn types. Great help for the beginner.

    Grounded in the latest knowledge and filled with illustrative examples from diverse institutions, as well as helpful reflection questions, the book's guidance can be put to immediate use. In addition, the authors suggest ways of avoiding common pitfalls and address what to do when faced with budget fluctuations and changing fiscal environments."This book is vitally important for understanding the complex financial underpinnings of higher education. Could there be a more critical time for administrators to add to their knowledge in this area? I don't think so." --EUGENE S. SUNSHINE, senior vice president for business and finance, Northwestern University"The authors have produced an easily readable and valuable resource for board members, administrators, students, faculty, or anyone interested in knowing about budgeting and the budgeting process. Their treatment of the subject is thorough and complete." --LARRY H. DIETZ, vice chancellor for student affairs, Southern Illinois University, Carbondale"This is the best 'nitty-gritty-how-to' book on university budgeting that I have found. My graduate students at both the master's and doctoral levels have found it to be a comprehensive, insightful, and useful tool in their graduate studies." --LINDA KUK, program chair, Higher Education Graduate Programs, and associate professor of education, Colorado State University

    It requires just one or two 20-minute resistance-training workouts using negative (or eccentric) training, the little-known weight-lifting technique that shrinks fat cells and triggers fast muscle growth. Legendary fitness researcher Ellington Darden, Ph.D., put 115 overweight men and women on this workout program and achieved remarkable results, which are illustrated in the book through 20 inspiring before and after photographs. Some test subjects lost 30, 40, or even more than 50 pounds in as many days and transformed their bodies and their health.Negative training is just one of 10 Fat Bombs demonstrated in the book. Others include: A unique meal plan in which the bulk of calories come from carbohydrates (50% carbs; 25% protein; 25% fat), offering readers an appealing new way to lose weight without sacrifice Drinking a gallon of cold water a day to stay full and hydrated, and to boost calorie burn through thermogenesis Evening after-dinner walks to accelerate body heat, triggering increased fat loss Dr. Darden's Breakthrough program isn't easy, but it delivers guaranteed results. It sheds pounds fast while building and toning muscle in just 6 weeks.

    

    The way we think about leadership, for instance, has shifted radically from the genius of great entrepreneurs like Rockefeller, Carnegie and Ford, through leadership as a science, leadership that releases human potential, the leader as strategist and warrior, customer champion, globalist and shareholder advocate, to, more recently, leadership as stewardship of the environment. Hundreds of models have been developed to track, measure and forecast business solutions, but as fashions shift how can we apply them in real organizations that have to succeed outside the classroom? 10 Management Models is taken from the book, 100+ Management Models by the same authors.

    But what is so moving about Staci Layne Wilson’s unconventional coming-of-age story is that in spite of her rocky childhood, she describes her parents with deep affection, generosity, and pride. Hers is a story of triumph over a legacy of alcoholism, suicide, and Hollywood burnout, but more than that, it’s a tender, gripping tale of unconditional love (with a healthy dose of humor). Despite the downsides, her upbringing gave her the powerful determination to carve out a successful life on her own terms. Vintage Los Angeles Staci Layne Wilson tells tales of bygone eras – she grew up with showbiz parents in L.A. in the sixties and seventies, had ponies in the backyard and a psychotic monkey in the house, mingled with the stars on the Sunset Strip rock scene in the eighties, partied at the Playboy Mansion, nearly died (twice!). She ultimately found love, purpose, and success as an author, film director, screenwriter, pop culture pundit and notable red carpet reporter has interviewed the biggest celebs in the world. First-hand stories about: The Doors Led Zeppelin Guns N’ Roses Metallica Keanu Reeves Heath Ledger Liam Neeson Jennifer Lawrence Denzel Washington Ben Stiller Mia Farrow …to name just a few! Dozens of full-color photos PRAISE “A touching, laugh-out-loud memoir.” – Daily Sweets “Refreshingly honest look at Los Angeles, past and present.” – Curb Appeal “Charming, self-deprecating.” – Los Angeles Readers & Writers “As a music fanatic, I was in heaven over all the inside stories about The Ventures (through their 50+ year career!), Metallica, Led Zeppelin, and the glam-rock scene on the Sunset Strip. There’s also a whole master class on the heavy metal hangouts of Hollywood: The Rainbow, The Roxy, The Troubadour… Staci’s seen it all!” – Gene Katz, director of The Hair Band Tease If you want to read a time capsule of a specific period in Southern California pop cultural history, look no further. If you want to read a book that’s as delightful as it is insightful, one that stays with you long after you close its covers, this is that book. If you want to be simultaneously educated and entertained, you won’t find a better reference than this one. Staci Layne Wilson not only has a penchant for detail, she has a memory like a bear trap. Nothing escapes her notice, and she has been kind enough to let us see the world through her keen, sentimental (but never maudlin) eyes. The book should come with one caveat emptor, however: if you read it at night, you can forget about sleeping. Not all the coffee in the world can knock down the reading hangover you’re going to have the next day after flipping page after page the night before. – Stacey Keith, author of Stripped Down: A Naked Memoir A book that rivals the best of Huell Howser's TV shows digging up the cherished as well as perished landmarks of the City of Angels.

    The Essential HR Handbook is a quick-reference guide that sheds light on the issues that keep managers up at night. It is filled with information, tools, tips, checklists, and road maps to guide managers and HR professionals through the maze of people and legal issues, from recruiting and retaining the best employees to terminating poor performers. With this book, You'll learn how to effectively and efficiently:Individually manage each employee, starting on his or her first day. Manage a multi-generational workforce. Appraise job performance. Coach and counsel. Provide equitable pay, benefits, and total rewards strategies. Identify legal pitfalls and stay out of court. The Essential HR Handbook is the one HR guide every manager needs on his or her desk!

    Finding productive ways to work across the generation gap is essential, and the organizations that do this well will have significant strategic advantages over those that don’t.What’s in it For We?: Closing the Gap Between Millennials and Management addresses a very real concern of large and small businesses nationwide: how to motivate, collaborate with, and manage the millennial generation, who now make up almost 50% of the American workforce. The key is to change Boomer attitudes from disbelief and derision to acceptance and respect without giving up work standards. Using real world examples, author Lee Caraher gives leaders data-driven steps to take to co-create a productive workplace for today and tomorrow.

    Fully updated and revised to deal with recent changes to the GMAT, they were designed with a content-based approach.The Critical Reasoning Guide demystifies critical reasoning by teaching a clear, consistent, and effective approach to understanding an argument’s logic and choosing the best answer to the given question. Unlike other guides that attempt to convey everything in a single tome, the Critical Reasoning Strategy Guide is designed to provide deep, focused coverage of one specialized area tested on the GMAT. As a result, students benefit from thorough and comprehensive subject material, clear explanations of fundamental principles, and step-by-step instructions of important techniques. In-action practice problems and detailed answer explanations challenge the student, while topical sets of Official Guide problems provide the opportunity for further growth. Used by itself or with other Manhattan GMAT Strategy Guides, the Critical Reasoning Guide will help students develop all the knowledge, skills, and strategic thinking necessary for success on the GMAT. Purchase of this book includes one year of access to Manhattan GMAT’s online computer-adaptive practice exams and Critical Reasoning Question Bank. All of Manhattan Prep’s GMAT Strategy Guides are aligned with both the 2015 Edition and 13th Edition GMAC Official Guide.

    Get paid to travel and write about it.Only no one told Jules that it would mean eating oily seabirds, repeatedly falling off a husky sled, getting stranded on a Mediterranean island, and crash-landing in Iran.The exotic destinations come thick and fast – Hong Kong, Hawaii, Huddersfield – as Jules navigates what it means to be a travel writer in a world with endless surprises up its sleeve.Add in a cast of larger-than-life characters – Elvis, Captain Cook, his own travel-mad Dad – and an eye for the ridiculous, and this journey with Jules is one you won’t want to miss.

    Drawing from the authors' ongoing study of nearly 3,000 firms, this book describes a seven-step process for embedding HR systems within the firm's overall strategy--what the authors describe as an HR Scorecard--and measuring its activities in terms that line managers and CEOs will find compelling. Analyzing how each element of the HR system can be designed to enhance firm performance and maximize the overall quality of human capital, this important book heralds the emergence of HR as a strategic powerhouse in today's organizations.