Her writing style and consistent use of examples and case studies results in a text that undergraduates students will find easy to understand.

    Book annotation not available for this title.Title: Traditions & EncountersAuthor: Bentley, Jerry H./ Ziegler, Herbert F.Publisher: McGraw-Hill CollegePublication Date: 2010/10/08Number of Pages: 460Binding Type: PAPERBACKLibrary of Congress: 2010036144

    In one hundred brief, reader-friendly chapters, alphabetized by subject, "China A to Z" introduces a general audience to contemporary Chinese society, as well as its venerable history. Discover: ? Why Chinese names are written in reverse order ? What to bring when visiting a Chinese household ? What the current relationship is between Japan and China ? Why you should wrap gifts in red or pink paper, and never send white flowers With the 2008 Summer Olympics being held in Beijing, thousands of Chinese adoptions occurring each year, and China becoming the fourth most popular international destination, the need for information about this complex country is greater than ever.

    Hard-pressed for quality time with our partners and spouses, it's easy to fall into a poor communication routine. How can two people who love one another so much have such difficulty talking to one another?Drawing on her expertise in legal mediation and conflict resolution, Puhn's fresh approach gives simple, 5-minute conversations that will instantly improve communication--as well as the quality of relationships. In Fight Less, Love More, learn how to identify and conquer the poor verbal habits, instinctive responses, and emotional reasoning that can cloud judgment and ultimately lead to the deterioration of otherwise healthy relationships.Love is conditional, argues Puhn, and for love to survive, couples don't need to talk more--they need to talk better. With exercises, examples, and sample scripts, Puhn's simple 5-minute strategies promise immediate results and provide long-lasting communication skills that couples can confidently employ when faced with future conflict.

    Through memorable visuals and honest talk, John Ruszkiewicz shows students how to write in any situation — wherever they are in their writing process.With everything you need to teach composition, the Guide lays out focused advice for writing common genres, while the Reference covers the range of writing and research skills that students need as they work across genres and disciplines. An intuitive, visual cross-referencing system and a modular chapter organization that’s simple to follow make it even easier for students to work back and forth between chapters and stay focused on their own writing.

    Robert Bramson's  proven-effective techniques are guaranteed to help  you right the balance and take charge of your  life. Learn how to: Stand up to anyone --  without fighting. Blunt a sniper's  attack. Get a clam to talk. Cut off a  Sherman tank at the pass. Manage  bulldozers. Get stallers off the dime.  Move a complainer into a problem-solving  mode. Learn the six basic steps that allow you to  cope with just about anyone. Reclaim the power  the rightfully belongs to you in any relationship!

    She's a satellite sister, a friend or sibling or college roommate who supports, accepts, sometimes busts, and always encourages you. She can get you through a bad haircut-or a bad marriage. And, because nothing beats old-fashioned hilarity, your satellite sister makes you laugh so hard that Diet Coke comes out your nose. Meet the Satellite Sisters: Five real-life sisters who grew up, grew apart, and then came together again, united by the belief that whether by nature or by choice, being someone's sister or friend is what gives meaning to our lives. In Satellite Sisters' UnCommon Senses, the Dolan sisters apply their big-family wisdom to the range of experiences and issues we face in our grown-up lives. The result is their UnCommon Senses-5 essential traits needed to face the challenges and demands of our over-subscribed modern lives...and still end the day with our laughter intact. Warm, spirited, wise, and hilarious, these Satellite Sisters will remind you of your own satellite sisters.

    Fuse has elements of memoir, but does not follow a traditional linear narrative. Rather, the book is a series of 13 meditations that probe different parts of Hollay’s fractured biracial experience, including eating and anxiety disorders, self-mutilation, sex, motherhood, and the simultaneous allure and rejection of aesthetic beauty. In Fuse, Hollay speaks to the struggle to construct a fluid identity in a world that wants to peg you down: what you are, and are not. While Hollay’s experiences are personal, the issues surrounding the bi-racial identity are wide-spread; the number of interracial marriages is increasing every year. A dialogue on the tensions surrounding the female bi-racial mind and body is long overdue.

    As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.

    Countless business authors and analysts have assured us that great leadership demands great character. Time and again, we’ve seen that truth play out, as once-thriving organizations falter and fail under the guidance of leaders behaving badly. Why, then, do so many executives remain skeptical about the true value of leadership character? A winning strategy and a sound business model are what really matter, they argue; character is just the icing on the cake.What’s been missing from this debate is hard evidence: data that shows not only that leadership character matters for organizational success, but how it matters; and concrete evidence that it leads to better business results. Now, in this groundbreaking book, respected leadership researcher, adviser, and author Fred Kiel offers that evidence—solid data that demonstrates the connection between character, leadership excellence, and organizational results.After seven years of rigorous research based on a landmark study of more than 100 CEOs and over 8,000 of their employees’ observations, Kiel’s findings show that leaders of strong character achieved up to five times the ROA for their organizations as did leaders of weak character.Return on Character goes on to reveal:• How leadership character is formed, how it creates value, and how that value spreads throughout the organization• How low-character leaders undermine the success of even the best business plans• How leaders at any level can develop the habits of strong character and “unlearn” the habits of poor characterThe book also provides a character-building methodology—step-by-step advice and techniques for assessing your own character habits and improving your performance and that of your organization.Return on Character provides the blueprint for building your own leadership character and creating a character-driven organization that achieves superior business results.

    Storyscapes introduces "storyscaping" as a way to create immersive experiences that solve the challenge of connecting brands and consumers. This book describes a powerful new approach to advertising and marketing for the digital age that involves using stories to design emotional and transactional experiences for customers, both online and offline. Each connection inspires engagement with another, so the brand becomes part of the customer's story. Authors Gaston Legorburu and Darren McColl explain how marketers can identify and define the core target audience segment, define your brand's purpose, understand the emotional desires of your consumers, and more.•Shows how to map how the consumer engages with the category and product/service•Explains how to develop an organizing idea and creative plan for an immersive storyscape experience•Defines the role of marketing channels around the organizing idea•Establishes how technology can be applied to the experienceLearn how to measure, optimize, and evolve the customer experience through the use of strong narratives that compel consumers to buy into your brand.

    Applying the idea that all organizations have great stories to tell, Dan Portnoy encourages non-profits to interpret fundraising and engagement through the perspective of storytelling. This proven process has helped non-profits raise millions of dollars, attract donors and make a profound impact for their cause.

    Readings included are thought-provoking discussions of the nature of interpersonal contact, connections between verbal and nonverbal cues, person perception and social intelligence, listening, deception and betrayal, identity management, interpersonal ethics, types of love, transformational conflict management, and diversity.

    Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? Do people buy into your ideas? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication, based on the Exec|Comm philosophy: we are all better communicators when we focus focus less on ourselves and more on other people. More than just a list of tips, this book connects skills with scenarios and purpose to help you hear and be heard. You'll learn the skills to deliver great presentations and clear and persuasive messages, handle difficult conversations, effectively manage, lead with authenticity and more, as you discover the secrets of true communication. Communication affects every interaction every day. Why not learn to do it well? This book provides comprehensive guidance toward getting your message across, and getting the results you want. Shift your focus from yourself to other people Build a reputation as a good listener Develop your written and oral communications for the greatest impact Inspire and influence others Communicate more effectively in any business or social situation Did that email come across as harsh? Did you offend someone unintentionally? Great communication skills give you the power to influence someone's thinking and guide them to where you need them to be. Simply Said teaches you the critical skills that make you more effective in business and in life.

    As a gay woman, she has both the equipment and the experience to give straight men (and the women who love them) advice on both how to get more sex and how to get this job done right. In her day job as a comedy writer and TV producer, Ali is sometimes the only woman in a room full of comedy writers. She became legendary for offering frank, sometimes insightful, often bossy reality checks and for translating female sexuality into words a man could understand. In her book, How to F*ck a Woman -- 20 percent explicit instructions, 80 percent relationship advice, and 100 percent hilarious -- she brings together essential advice for men (even the ones who insist they could write this book) and the women who want their lovers to truly understand them, both mind and body. With illustrations by New Yorker cartoonist Liza Donnelly.