Book picks similar to
Four Seasons: The Story of a Business Philosophy by Isadore Sharp
business
biography
non-fiction
customer-experience
Simply Fly
G.R. Gopinath - 2010
It narrates in gritty detail Captain Gopinath's incredible journey: quitting the Indian Army in the late 1970s with a princely gratuity of Rs. 6500, going back to his farm land inundated by the river, converting of piece of barren land to set up a farm for ecologically sustainable silkworm rearing, and winning a Rolex award for it. From there he went on to launch an airline that would make $1.1 billion dollars in less than four years.
Invent and Wander: The Collected Writings of Jeff Bezos
Jeff Bezos - 2020
Spanning a range of topics across business and public policy, from innovation and customer obsession to climate change and outer space, this book provides a rare glimpse into how Bezos thinks about the world and where the future might take us.Written in a direct, down-to-earth style, Invent and Wander offers readers a master class in business values, strategy, and execution:● The importance of a Day 1 mindset● Why “it’s all about the long term”● What it really means to be customer obsessed● How to start new businesses and create significant organic growth in an already successful company● Why culture is an imperative● How a willingness to fail is closely connected to innovation● What the Covid-19 pandemic has taught usEach insight offers new ways of thinking through today’s challenges—and more importantly, tomorrow’s—and the never-ending urgency of striving ahead, never resting on one’s laurels. Everyone from CEOs to entrepreneurs just setting up shop to the millions who use Amazon’s products and services in their homes or businesses will come to understand the principles that have driven the success of one of the most important innovators of our time.
That Will Never Work: The Birth of Netflix and the Amazing Life of an Idea
Marc Randolph - 2019
Late fees were ubiquitous, video-streaming unheard was of, and widespread DVD adoption seemed about as imminent as flying cars. Indeed, these were the widely accepted laws of the land in 1997, when Marc Randolph had an idea. It was a simple thought—leveraging the internet to rent movies—and was just one of many more and far worse proposals, like personalized baseball bats and a shampoo delivery service, that Randolph would pitch to his business partner, Reed Hastings, on their commute to work each morning.But Hastings was intrigued, and the pair—with Hastings as the primary investor and Randolph as the CEO—founded a company. Now with over 150 million subscribers, Netflix's triumph feels inevitable, but the twenty first century's most disruptive start up began with few believers and calamity at every turn. From having to pitch his own mother on being an early investor, to the motel conference room that served as a first office, to server crashes on launch day, to the now-infamous meeting when Netflix brass pitched Blockbuster to acquire them, Marc Randolph's transformational journey exemplifies how anyone with grit, gut instincts, and determination can change the world—even with an idea that many think will never work.What emerges, though, isn't just the inside story of one of the world's most iconic companies. Full of counter-intuitive concepts and written in binge-worthy prose, it answers some of our most fundamental questions about taking that leap of faith in business or in life: How do you begin? How do you weather disappointment and failure? How do you deal with success? What even is success?From idea generation to team building to knowing when it's time to let go, That Will Never Work is not only the ultimate follow-your-dreams parable, but also one of the most dramatic and insightful entrepreneurial stories of our time.
Bo's Lasting Lessons: The Legendary Coach Teaches the Timeless Fundamentals of Leadership
Bo Schembechler - 2007
Finished just before his untimely death in November 2006, legendary University of Michigan football coach Bo Schembechler provides lessons on leadership, motivation, responsibility, and values.
In Retrospect: The Tragedy and Lessons of Vietnam
Robert S. McNamara - 1995
McNamara's controversial book tells the inside and personal story of America's descent into Vietnam from a unique point of view, and is one of the most enlightening books about government ever written. This new edition features a new Foreword by McNamara. of photos. (Military History)
Liftoff: Elon Musk and the Desperate Early Days That Launched SpaceX
Eric Berger - 2021
Less than 20 years after its founding, it boasts the largest constellation of commercial satellites in orbit, has pioneered reusable rockets, and in 2020 became the first private company to launch human beings into orbit. Half a century after the space race it is private companies, led by SpaceX, standing alongside NASA pushing forward into the cosmos, and laying the foundation for our exploration of other worlds.But before it became one of the most powerful players in the aerospace industry, SpaceX was a fledgling startup, scrambling to develop a single workable rocket before the money ran dry. The engineering challenge was immense; numerous other private companies had failed similar attempts. And even if SpaceX succeeded, they would then have to compete for government contracts with titans such as Lockheed Martin and Boeing, who had tens of thousands of employees and tens of billions of dollars in annual revenue. SpaceX had fewer than 200 employees and the relative pittance of $100 million in the bank.In Liftoff, Eric Berger, senior space editor at Ars Technica, takes readers inside the wild early days that made SpaceX. Focusing on the company’s first four launches of the Falcon 1 rocket, he charts the bumpy journey from scrappy underdog to aerospace pioneer. We travel from company headquarters in El Segundo, to the isolated Texas ranchland where they performed engine tests, to Kwajalein, the tiny atoll in the Pacific where SpaceX launched the Falcon 1. Berger has reported on SpaceX for more than a decade, enjoying unparalleled journalistic access to the company’s inner workings. Liftoff is the culmination of these efforts, drawing upon exclusive interviews with dozens of former and current engineers, designers, mechanics, and executives, including Elon Musk. The enigmatic Musk, who founded the company with the dream of one day settling Mars, is the fuel that propels the book, with his daring vision for the future of space.Filled with never-before-told stories of SpaceX’s turbulent beginning, Liftoff is a saga of cosmic proportions.
Sony
John Nathan - 2001
Drawing on his unmatched expertise in Japanese culture and on unique, unlimited access to Sony's inner sanctum, John Nathan traces Sony's evolution from its inauspicious beginnings amid Tokyo's bomb-scarred ruins to its current worldwide success. "Richly detailed and revealing" (Wall Street Journal), the book examines both the outward successes and, as never before, the mysterious inner workings that have always characterized this company's top ranks. The result is "a different kind of business book, showing how personal relationships shaped one of the century's great global corporations" (Fortune).
Just Don't Call Me Ma'am: How I Ditched the South, Forgot My Manners, and Managed to Survive My Twenties with (Most of) My Dignity Still Intact
Anna Mitchael - 2010
In fact, she may even be a lot like you. In her fast-moving world, she might be called on as a friend, coworker, daughter, girlfriend, confidante, brat, cynic, or domestic-goddess-in-training. She's willing to juggle pretty much anything that gets thrown her way, but the one label she simply won't embrace is ma'am.Like so many bright-eyed college graduates before her, Mitchael begins her twenties armed with the conviction that the world is hers for the taking. And she discovers that it is, mostly—only no one told her just how often she’d have to pick herself up off the floor along the way.Written for every woman who’s experienced the ups and downs of trying to figure out who you’re really meant to be, Just Don’t Call Me Ma’am is a story of one woman and the choices that add up to be her twentysomething life—and of how sometimes you have to remember where you came from before you can figure out where you’re going.
Blue Blood
Edward Conlon - 2004
While there is action here, there's also political hassle, the rich and often troubling history of a department not unfamiliar with corruption, and the day to day life of people charged with preserving order in America's largest city. Conlon's book is, in part, a memoir as he progresses from being a rookie cop working the beat at troubled housing projects to assignments in the narcotics division to eventually becoming a detective. But it's also the story of his family history within the enormous NYPD as well as the evolving role of the police force within the city.Conlon relates the controversies surrounding the somewhat familiar shooting of Amadou Diallou and the abuse, at the hands of New York cops, of Abner Louima. But being a cop himself, Conlon lends insight and nuance to these issues that could not possibly be found in the newspapers. And as an outstanding writer, he draws the reader into that world. In the book's most remarkable passage, Conlon tells of the grim but necessary work done at the Fresh Kills landfill, sifting through the rubble and remains left in the wake of the World Trade Center attacks on 9/11 (a section originally published in The New Yorker).In many ways, Blue Blood comes to resemble the world of New York City law enforcement that Conlon describes: both are expansive, sprawling, multi-dimensional, and endlessly fascinating. And Conlon's writing is perfectly matched to his subject, always lively, keenly observant, and possessing a streetwise energy.
I'm Proud of You: My Friendship with Fred Rogers
Tim Madigan - 2006
This fortuitous interview sparked a magnificent friendship between the two, one that would see both men through periods of grief as well as the hope of new beginnings. I’m Proud of You is the story of this friendship and of the enduring legacy left to us all by Fred Rogers. Tim’s career as a journalist was flourishing when he met Fred Rogers, but his personal life was a shambles. As Rogers welcomed Tim into his family, his church, and his life, Tim found an advisor who imparted a gentle but powerful perspective on spirituality, marriage, depression, and the nature of true friendship. With the television icon’s loving and patient guidance, Tim eventually came to understand that his emotional troubles were rooted in a deep fear that his father had never truly been proud of him. Hence the mantra of the friendship between the two, the phrase Rogers used to conclude dozens of letters and e-mail messages to Tim: “I’m Proud of You.” Tim’s friendship with Rogers helped him to mend his relationship with his father and become a better husband and father himself, all the while marveling at how many simple pleasures he had overlooked throughout his life.
The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
Robert Spector - 1995
Now we have a chance to read, chapter by chapter, how through four generations this family has established one of the finest retail institutions in the world."-Peter Strom, Former Vice Chairman Polo/Ralph Lauren According to David Glass, President and CEO of Wal-Mart, Nordstrom's customer service standards are "what we all shoot for." In his 60 Minutes profile on Nordstrom, Morley Safer raved that the much-acclaimed "Nordstrom Way" was "not service like it used to be, but service like it never was." What makes Nordstrom so special? What, exactly, does this retail giant do that so clearly distinguishes it from the competition? How does the Nordstrom customer service culture work? And, most important, what lessons can industry learn from Nordstrom's example? This updated Second Edition reveals the secrets behind the phenomenal success of this American customer-service legend. Written by veteran journalist Robert Spector and top Nordstrom salesman Patrick McCarthy, and based on exclusive, in-depth interviews with the Nordstrom family, senior executives, directors, and salespeople, this captivating book tells you how this much admired-and much feared-powerhouse retains its customer-service supremacy in the competitive world of bricks-and-mortar retail. In The Nordstrom Way, the authors isolate practical lessons that teach how to better respond to customers' needs so they'll keep coming back to you, including: * Valuing the nobility of good service * Finding and bonding with customers * Serving and keeping those customers * Giving frontline people the freedom to make decisions Packed with examples of excellent customer service, The Nordstrom Way offers a fresh behind-the-scenes look that provides lessons on how to find and focus on customer needs, follow-up, and customer satisfaction. Praise for The NORDSTROM Way "For anyone looking to understand customer service at its best, this book bubbles with insights."-Business Week "Nobody does it better than Nordstrom. And this is the first thorough, close-up look at its service secrets. A real winner."-Tom Peters, President, The Tom Peters Group "Outstanding customer service and Nordstrom are synonymous. Their innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for."-David D. Glass, President and CEO, Wal-Mart Stores, Inc. "Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers."- J. Willard Marriott Jr. Chairman and President, Marriott International, Inc. "When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world."-Leonard A. Lauder Chairman and CEO, Estee Lauder Companies "Nordstrom's business is built on one-to-one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer."-Donna Karan, Chairman and Chief Designer, Donna Karan International, Inc. "Nordstrom is legendary for the way they take care of the people who walk through their doors. Spector and McCarthy have made The Nordstrom Way available for everyone to turn their ducks into eagles."-Ken Blanchard, Coauthor, The One Minute Manager
Survival of the Savvy: High-Integrity Political Tactics for Career and Company Success
Rick Brandon - 2004
Power plays, turf battles, deceptions, and sabotages block individuals' career progress and threaten companies' resources and results. In Survival of the Savvy, Rick Brandon and Marty Seldman provide ethical but street-smart strategies for navigating corporate politics to gain "impact with integrity," helping readers to: -Identify political styles at work through the Style Strengths Finder, and avoid being under or overly political -Discover the corporate "buzz" on you, and manage the corporate "airwaves" -Decipher unwritten company rules and protect yourself from sabotage and hidden agendas -Build key networks to promote yourself and your ideas with integrity -Learn to detect deception and filter misleading information -Increase your team's organizational savvy, influence, and impact -Gauge the political health of the company and forge a high-integrity political culture In addition, Survival of the Savvy helps individuals discover and overcome their own political blind spots and vulnerabilities. They learn step-by-step methods to avoid being underestimated or denied full recognition for their achievements. It shows them how to put forward their ideas and advance their careers in an ethical manner, with a high level of political awareness and skill. After reading this book, you will never have to say, "I didn't see it coming." Organizational savvy is a mission-critical competency for the complete leader. This timely and timeless book provides cutting-edge strategies and skills for surviving and thriving as you build individual and company success.
As I See It: The Autobiography of J. Paul Getty
J. Paul Getty - 1976
Regrettably, it proved to be so: Getty died in 1976 as As I See It was going to press.
King Icahn: The Biography of a Renegade Capitalist
Mark Stevens - 1993
Chronicling the renegade capitalist's rise from lower middle class roots to the most powerful force on Wall Street and the most feared change agent in corporate America, King icahn is a unique and revealing look into the making of a massive American fortune. Written by CEO Mark Stevens--who as Carl's neighbor and tennis partner gained unprecedented access to Icahn for this uncensored and and unauthorized book--King Icahn; The Biography Of A Renegade Capitalist's 20th edition is now reissued with a never before told forward: The Battle To Publish This Book.
The HP Way: How Bill Hewlett And I Built Our Company
David Packard - 1995
After graduation, Hewlett and Packard decided to throw their lots in together. They tossed a coin to decide whose name should go first on the notice of incorporation, then cast about in search of products to sell. Today, the one-car garage in Palo Alto that housed their first workshop is a California historic landmark: the birthplace of Silicon Valley. And Hewlett-Packard has produced thousands of innovative products for millions of customers throughout the world. Their little company employs 98,400 people and boasts constantly increasing sales that reached $25 billion in 1994.While there are many successful companies, there is only one Hewlett-Packard, because from the very beginning, Hewlett and Packard had a way of doing things that was contrary to the prevailing management strategies. In defining the objectives for their company, Packard and Hewlett wanted more than profits, revenue growth and a constant stream of new, happy customers.Hewlett-Packard' s success owes a great deal to many factors, including openness to change, an unrelenting will to win, the virtue of sustained hard work and a company-wide commitment to community involvement. As a result, HP now is universally acclaimed as the world' s most admired technology company; its wildly successful approach to business has been immortalized as "The HP Way."In this book, David Packard tells the simple yet extraordinary story of his life' s work and of the truly exceptional company that he and Bill Hewlett started in a garage 55 years ago.