It also examines operating policies and strategic objectives, and presents the concepts of manufacturing processes and controls within a physics or laws of nature analogy. Topics such as JIT, TQM, constraint theory, and other advances in the field are also covered.

    it includes a variety of matrices and flowcharts, data collection and analysis tools, tools for planning, tools for analyzing processes and discovering root causes, and different forms of brainstorming and other tools for generating, organizing, and evaluating ideas. In short, the means to accomplish change. In updating this book, Tague has added 34 tools and 18 variations. the Quality Improvement Stories chapter has been expanded to include detailed case studies from three Baldrige Award winners. an entirely new chapter, Mega-Tools: Quality Management Systems, puts the tools into two contexts: the historical evolution of quality improvement and the quality management systems within which the tools are used.

    Deming's Four Day Seminar, enabling readers to absorb his theories and methodologies on quality management. The book is intended for anyone interested in the quality of an organization, from the executives, managers and engineers of an organization, to its stockholders.

    In this important work, JIT expert Hiroyuki Hirano introduces his 5S System: Sort, Set In Order, Shine, Standardize, and Sustain. These steps are designed to improve efficiency, strengthen maintenance, and provide continuous improvement in all facets of a company's operations. Addressing the skepticism of executives who deride the 5S System for its simplicity, the author, revered for his no-nonsense approach, warns of disastrous consequences for companies that fail to recognize its value; if they cannot successfully implement 5S, there is little hope of integrating large-scale changes such as JIT or re-engineering.Presented in a thorough, detailed style, 5 Pillars of the Visual Workplace explains why the 5S's are so important, as well as the nuts- and-bolts of 5S implementation. Filled with numerous case studies, hundreds of graphic illustrations, and training materials, including over forty 5S user forms, this volume is a must-have guide for organizations seeking to thrive.To introduce the 5S system and sell its use to executives as well as workers, consider purchasing--5S System: An Introduction DVD Catalog no. PP5934,Adhering to the principle of efficiency that defines this revolutionary and proven system, this video succinctly explains what is involved, who should participate, and what it will take to get started.

    The development of good strategy is remarkably simple but has been obscured by consultants and academics. This practical guide is for those who use strategy.

    Ahead of her time in the 1920s and 1930s, Follett was a political scientist, social work pioneer, speaker, and advisor to leaders concerned with labor-management relations on both sides of the Atlantic. Her advocacy of conflict as a constructive and creative means of problem solving and her general criticism of strict hierarchical structures in business organizations ran counter to the administrative dictates of the post-World War II era. Accordingly, her insights were neglected in the years following her death, and much of her work fell out of print. In Mary Parker Follett - Prophet of Management, editor Pauline Graham presents a selection of Follett's remarkable writings, culled from all her work, including her lectures. These, delivered between 1925 and 1933, provide a fascinating perspective on critical management topics that have continued relevance for managers today: conflict, power, authority, leadership, control, the role of the individual in the group, and the place of business in society. This collection brings together an eminent group of management experts from four continents and two generations who celebrate their own good fortune in having encountered Mary Parker Follett in the decades when her work was uncovered primarily through library research. Commentaries by Warren Bennis, John Child, Angela Dumas, Tokihiko Enomoto, Henry Mintzberg, Nitin Nohria, and Sir Peter Parker accompanyFollett's own words. Their reflections underscore the contemporary significance of Follett's ideas and testify to the excitement of discovering eloquence and truth in the observations of a brilliant thinker who continues to lead the way in her espousal of business as a social in

    Foreword by "Dilbert" creator, Scott Adams. Line drawings & photos.

     With an emphasis on writing, as well as on deciding what to believe or do, it offers extended discussions, examples, and practice of such skills as observing, making judgments, planning experiments, and developing ideas and alternatives.

    With new examples and the most up-to-date information on the technical aspects of organizational and management theory, Argyris and Schon demonstrate how the research and practice of organizational learning can be incorporated in today's business environment. KEY TOPICS: Features chapters focused around the Introduction to Organizational Learning; Defensive Reasoning And The Theoretical Framework That Explains It; Inquiry-Enhancing Intervention and Its Theoretical Basis; and Strengths and Weaknesses Of Consultation and Research In The Field Of Organizational Learning. MARKET:

    Despite a virtual tidal wave of books on leadership during the last few years, there is something different about Bob Greenleaf's essay, something both simpler and more profound . . . For many years, I simply told people not to waste their time reading all the other managerial leadership books. 'If you are really serious about the deeper territory of true leadership, ' I would say, 'read Greenleaf.' " --from Chapter 20 by Peter M. Senge, Director of the Center for Organizational Learning at MIT's Sloan School of Management and author of The Fifth Discipline: The Art and Practice of the Learning Organization "There is a building momentum for enlightened leadership in the for-profit world, the social sector, and many areas of government today . . . Good books that deal with the beliefs and convictions that nurture this movement are not easy to find. This is one. Reflections on Leadership is a worthy and worthwhile gift to all those who attach high value both to their responsibilities and to the people with whom they work." --from the Foreword, by Max DePree, Chairman and CEO of Herman Miller Inc. and author of Leadership Is an Art and Leadership Jazz "I could give you three examples of major businesses who have used this business of servant-leadership training . . . at times of terrible crisis and have worked themselves out of the crisis. Practicing servant-leadership . . . had absolutely enormous incredible benefits for them . . . and then they threw it away. Because, as soon as the crisis passed, they said 'why exert ourselves?' The great problem is not how to . . . teach servant-leadership in the first place, but to get organizations to continue to use it and embed it in part of their culture." --from Chapter 7 by M. Scott Peck, author of The Road Less Traveled"Reflections on Leadership is fitting tribute to a man whose own sense of service has given all of us hope that at long last leaders will recognize that power of purpose is far stronger than power of position. After nearly 30 years, Robert K. Greenleaf's work has struck a resonant chord in the minds and hearts of scholars and practitioners alike. His message lives through others, the true legacy of a servant-leader." --Jim Kouzes, Chairman and CEO of TPG/Learning Systems and coauthor of The Leadership Challenge and Credibility"We are each indebted to Greenleaf for bringing spirit and values into the workplace. His ideas will have enduring value for every generation of leaders." --Peter Block, Founding Partner, Designed Learning Inc. and author of The Empowered Manager, Flawless Consulting, and Stewardship: Choosing Service Over Self-InterestIn the twenty-five years since Robert K. Greenleaf first articulated his vision of "servant-leadership," the world has seen a steady expansion in the influence of the man and his ideas. Hailed as the "grandfather" of the modern empowerment movement in business leadership, Greenleaf described true leaders as those who lead by serving others --empowering them to reach their full potential. He saw the ideal leader as one who transforms and integrates an organization; a steward with a commitment to the growth of people and the building of a community.Reflections on Leadership demonstrates the scope of Greenleaf's impact on contemporary management theory and offers key essays by Greenleaf and his leading business and intellectual disciples. They include such influential thinkers as M. Scott Peck, author of The Road Less Traveled, and Peter Senge, author of The Fifth Discipline."Despite all the buzz about modern leadership techniques, no one knows better than Greenleaf what really matters." --Working Woman magazineReflections on Leadership opens with two remarkable essays by Greenleaf himself. One of them, "Reflections from Experience," published here for the first time, presents Greenleaf's prophetic observations on the use of executive power in an organization. In "Life's Choices and Markers," Greenleaf recounts five significant influences that led him to develop his revolutionary ideas on the nature of leadership."Servant-leadership deals with the reality of power in everyday life--its legitimacy, the ethical restraints upon it and the beneficial results that can be attained through the appropriate use of power." --The New York TimesIn Reflections on Leadership, a host of notable management thinkers explore the implications of the servant-leadership concept in such areas as:Business ethics Team-building and servant-leadership Corporate risk-taking Spirit in the workplace Becoming a servant-leader The future of leadership For those who have already benefited from Greenleaf's ideas and wish to deepen their understanding, this is an essential book. It is also the ideal introduction for those eager to draw on a source of wisdom that has inspired so many others.

    By learning to frame issues as trade-offs among these design variables, one can see underlying patterns that previously had not been visible - and thereby make more intelligent analyses, choices, and commitments than would otherwise be possible. Seeing Organizational Patterns converts organizational design into an art form of triangular patterns. Featuring vivid examples and consulting-based cases, this book offers a wealth of theoretical insights and practical lessons. Keidel provides a set of conceptual lenses that enables you to see organizations more clearly, systematically, and imaginatively than ever before.

    This indispensable source book for leaders and active members draws on the experience of effective organizational development professionals, community organizers, and leaders of nonprofit organizations.

    Using real-life examples, this practical guide explains, situation by situation, how to close that gap.

    Each topic is discussed from the viewpoint of a team member and what one can contribute to the team. This friendly pocket guide is relevant to all kinds of teams: project, process improvement, self-directed or intact work teams, task forces and so on. This pocket guide has become a phenomenal hit for one simple reason-it contains teamwork strategies that really work. Since its introduction in 1995, many organizations have incorporated The Team Memory Jogger? as their standard reference in courses on team effectiveness. The Team Memory Jogger? goes beyond theory to provide you with practical, nuts-and-bolts action steps on how to be an effective team member. It is a perfect complement to The Memory Jogger? II.

    It consists of 49 items, organized under seven categories: Space and Furnishings-- Health and Safety-- Activities-- Interactions-- Program Structure-- Staff Development-- Supplementary Items (for children with special needs).Full ... Full description

    This guide explains how to combine the forces of information technology, culture and strategies, to create an enterprise which constantly evolves, adapts to fast-changing demands, and continually learns at all levels.

    He discusses the practice dilemmas that all OD consultants face and summarizes what he has learned in more than thirty-five years as a consultant.New and experienced organization development consultants in public, private, and nonprofit organizations, as well as HRD practitioners and adult educators will find this book both an inspiring portrait of a pioneering OD practitioner and a revealing introduction to the consulting life.

    From the original assesment of an individual's skills to the final delivery there is no better brief introduction to the subject.

    Here, for the first time, influential authors James Kelley and Francis Gouillart reveal their revolutionary prescription for corporate metamorphosis. Illustrating its key points with anecdotes, case histories, and summaries, the authors provide a guided tour of the future of business.

    Kets de Vries puts organizations on the couch. By combining the "dismal science" of management and the "impossible profession" of psychoanalysis, the author presents eclectic advice on how things really work in organizations.

    In the form of a diary, this book offers a candid view of what small business ownership is really like for the novice.

    More than that, he'll teach you how to motivate yourself by systematically setting and achieving your own goals.

    This is your sourcebook for engaging participants while they are in your classroom. You'll find dozens of games, exercises and activities specifically designed to: bring a weary group back to life; lead an audience through a spirited, comprehensive review session; break the ice and grab participants' attention, and more.

    This takes place at a level well beyond the conventional family-raising stage and appears to be related to more fundamental issues of life-style choice and alienation from a male corporate culture. This book explores the phenomenon through a qualitative study of 16 women who have reached middle or senior management levels and paused to review their careers. Most have then left employment temporarily, some being forced to do so. By telling their stories in detail, Marshall explores their experiences of working in male-dominated cultures, being change agents, why they decided to leave and what their next steps are. The reader is invited to make sense of the material, and review their own career pattern. A true second-generation study, this challenging book raises real questions about the traditional corporate culture in business and industry.

    This updated guide provides practical, step-by-step instructions for establishing, and maintaining an effective corporate records management programme that is both cost-effective and state of the art.

    economy's profound and rapid power shift, competition in the global economy, and ways to develop new international markets.

    This work explains managers what constitutes a core capability, and which non-strategic capabilities can be outsourced.

    An added feature, "Real Change Leader's Handbook for Action, " contains an assessment guide, ideas, checklists, and charts to help implement change.

    C. Forbes, adopted this thoughtful approach: "There is no true, lasting success in business without success in the business of living, of life." This philosophy is reflected throughout The Forbes Leadership Library.Thoughts on Success is a carefully selected collection of "Thoughts on the Business of Life" from industrialists, heads of state, philosophers, authors, educators, and military leaders, all focused on the meaning of success.

    Now this master strategist distills the essence of his 35-year career into 10 power-packed strategies that can help readers achieve success in their careers and in their private lives.

    To help you achieve such a classroom, this manual offers a comprehensive social skills curriculum and systematic, sequential teaching techniques along with practical classroom management strategies. Your well-managed classroom will motivate students to learn, to accept responsibility for their own behavior, to feel good about their relationship with you, and to feel empowered to improve.

    In this fascinating book Roy Jacques presents a discursive history of industrial work relationships in the United States which powerfully demonstrates that they are not.A central concern is to show that current common-sense' in management forms an historically and culturally specific way of thinking about work and society which is often inappropriate for managing for the twenty-first century'. The author is equally interested in revealing the cultural basis for American management ideas, currently exported round the world as an objective science, disconnected from its cultural and historical roots.

    Project Management, Sixth Edition, synthesizes this wealth of knowledge into a practical resource you will rely on every day - learn from the successes and failures of leading companies in planning and scheduling complex projects, explore new cost control and risk management techniques, assess the impact of concurrent engineering, merge total quality management techniques with effective project planning, master the resolution of conflicts in project planning and execution, and gain skill at predicting project success at early stages of evolution. The design of the Sixth Edition has been considerably enhanced to make this a usable desktop companion for the working professional and educator, and a focused self-study and review guide for project managers who plan to take the certification exam. Worksheets, checklists, and chapter summaries are highlighted so that essential points are visible at a glance.