Maxwell’s first and most enduring leadership book, having sold more than one million copies. In this Christian Leaders Series edition of this Maxwell classic, you will discover the biblical foundation for leadership that John Maxwell has used as a pastor and business leader for more than forty years. These same principles and practices are available for everyday leaders in every walk of life. It is a lofty calling to lead a group—a family, a church, a nonprofit, a business—and the timeless principles in this book will bring positive change in your life and in the lives of those around you.You will learn:The True Definition of Leader. “Leadership is influence. That’s it. Nothing more; nothing less.”The Traits of Leadership. “Leadership is not an exclusive club for those who were ‘born with it.’ The traits that are the raw materials of leadership can be acquired. Link them up with desire, and nothing can keep you from becoming a leader.”The Difference Between Management and Leadership. “Making sure the work is done by others is the accomplishment of a manager. Inspiring others to do better work is the accomplishment of a leader.”God has called every believer to influence others, to be salt and light. Developing the Leader Within You will equip you to improve your leadership and inspire others.

    This work contains chapters, data, and research that reveal contemporary shenanigans that have been known to fool even veteran researchers.

    From the author that brought you the New York Times bestseller The 7 Habits of Highly Effective People comes a guide to building your work on the principles of effectiveness so that your life can spent cultivating genuine relationships, investing in pursuits you enjoy, and achieving balance in both your personal and professional lives.In First Things First, Stephen M. R. Covey advocates categorizing tasks by urgency and importance so that you can focus on what actually needs to be done in the limited amount of time that you have. Using personal examples and insight from years of business experience, he argues for a new way of looking at your “to-do” list. Rather than offering you another clock, First Things First provides you with a compass, because where you're headed is more important than how fast you're going.

    In Maximum Achievement, he gives you a powerful, proven system -- based on twenty-five years of research and practice -- that you can apply immediately to get better results in every area of your life.You learn ideas, concepts, and methods used by high-achieving people in every field everywhere. You learn how to unlock your individual potential for personal greatness. You will immediately become more positive, persuasive, and powerfully focused in everything you do. Many of the more than one million graduates of the seminar program upon which this book is based have dramatically increased their income and improved their lives in every respect.The step-by-step blueprint for success and achievement presented in these pages includes proven principles drawn from psychology, religion, philosophy, business, economics, politics, history, and metaphysics. These ideas are combined in a fast-moving, informative series of steps that will lead you to greater success than you ever imagined possible -- they can raise your self-esteem, improve personal performance, and give you complete control over every aspect of your personal and professional life.

    A visionary new program that businesses can follow to help restore the planet.

    Levine and Michael A. Crom apply the famed organization’s time-tested human relations principles to demonstrate how anyone, regardless of his or her job, can harness creativity and enthusiasm to work more productively.With insights from leading figures in the corporate, entertainment, sports, academic, and political arenas—and encompassing interviews and advice from such eminent authorities as Lee Iacocca and Margaret Thatcher—this comprehensive, step-by-step guide includes strategies to help you: identify your leadership strengths; achieve your goals and increase your self-confidence; eliminate an “us vs. them” mentality; become a team player and strengthen cooperation among associates; balance work and leisure; control your worries and energize your life; and much more!The most important investment you will ever make is in yourself—once you discover the key that unlocks The Leader In You.

    Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognizing that “every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners.”

    Professor Geert Hofstede's 30 years of field research on cultural differences and the software of the mind helps us look at how we think - and how we fail to think - as members of groups. This newly revised and expanded edition is based on the latest data from Professor Hofstede ongoing field research, and provides detailed comparisons of cross-cultural differences among 70 nations. business, family, schools and political organizations. Professor Hofstede explains phenomena such as culture shock, ethnocentrism, stereotyping, differences in language and humor. Most importantly, he discusses the practical implications of the culture differences described in the book and how understanding these cultural differences can enable people from different cultures to work together more productively. parents. Melding powerful intellectual analysis and hard social, cultural, and organizational research, Hofstede gives a sobering picture of a world perilously lacking in self-knowledge - unaware of serious difference between the businesses, organizations, cultures, and nations that populate our planet despite the fact of globalization. But culture shock - whether between an individual and a new country, between organizations, between the sexes, or between opposing diplomats - can be turned to our advantage, Hofstede says-if we understand it. Cultures and Organizations helps to explain the differences in the way leaders and their followers think, offering practical solutions for those in business and politics to help solve conflict between different groups.

    It is a plan. A proven plan. A plan that has made him one of America's richest men, and that has made Amway one of the great corporate success stories of our time. Compassionate Capitalism spells out clearly and eloquently the guiding principles and concrete steps to making your life and your world better. Rich DeVos shows how your energy, your ambition, and your spirit of enterprise can travel together down a path in which the spirit of capitalism and moral values inextricably merge. Interweaving his own amazing story with vivid personal histories of men and women around the world, Rich DeVos illustrates both how success is achieved and what it truly means. He demonstrates that compassionate capitalism is the only solution to the most crucial issues of our time, and to the many other challenges that face us in the closing decade of this century and in the beginning of the next.

    Why then, they ask, shouldn't there also be laws of marketing that must be followed to launch and maintain winning brands? In The 22 Immutable Laws of Marketing, Ries and Trout offer a compendium of twenty-two innovative rules for understanding and succeeding in the international marketplace. From the Law of Leadership, to The Law of the Category, to The Law of the Mind, these valuable insights stand the test of time and present a clear path to successful products. Violate them at your own risk.

    . . . Double Your Profits' 'take no prisoners' approach is refreshing." - William Byham, bestselling coauthor of Zapp!One of the nation's foremost management consultants shares seventy-eight proven ways to cut costs dramatically, send sales through the roof, and double profits in just six months.This timeless profit-boosting guide, considered a top management resource by business powerhouse Jack Welch, presents insights that are notable for their aggressive approach and contrarian perspective. Bob Fifer, former chairman and CEO of Kaiser Associates, shows us how to turn the tables on hardball-playing suppliers and competitors. He also challenges outmoded assumptions and explains why:arbitrary budgets are sometimes the best budgetsbosses are frequently underpaidcustomers can often be persuaded to pay moresuppliers can often be persuaded to charge lessWhether you're a mid-level manager, senior executive, or Fortune 500 CEO, you'll find this book is required reading for growing your company and improving your bottom line.

    Written by the originator of the method - an effective, economical, fast, and easily-repeatable strategy for organizing meetings of between 5 and 1,000 participants - this is the first book to document the rationale, procedures, and requirements of OST. OST enables self-organizing groups of all sizes to deal with hugely complex issues in a very short period of time. This practical, step-by-step user's guide details what needs to be done before, during, and after an Open Space event.

    Includes generic job models for entrepreneurs, technical professionals, salespeople, service workers and corporate managers. Defines JCA and describes in detail how to conduct JCA studies. Suggests future directions and uses for competency research.

    When an employer needs to know how to gain maximum performance from employees, renowned behavioral psychologist--Aubrey Daniels is the man to consult. What has made Daniels the man with the answers? His ability to apply scientifically based behavioral stimuli to the workplace while making it fun at the same time. Now Daniels updates his ground-breaking book with the latest and best motivational methods, perfected at such companies as Xerox, 3M, and Kodak. All-new material shows how to: create effective recognition and rewards systems in line with today's employees want; Stimulate innovations and creativity in new and exciting ways; overcome problems associated with poorly educated workers; motivate young employees from the minute they join the workforce.

    Written from the perspective of market research users, it reflects current trends in international marketing, ethics, and the continuing integration of technology.

    Progresses from simple structure types and analytical procedures to more complex structures and comprehensive methods. Stresses discrete problems of limited scope to demonstrate foundation principles that will facilitate understanding of more inclusive and powerful techniques. Includes both English and SI units.

    In this new edition, Argyris discusses vital topics of current management research, such as tacit knowledge and management, so reflecting the evolving field of organizational learning. Brings together the thinking of one of the world's leading management thinkers: especially in the area of action learning.

    This searching and incisive analysis of the major world transformation now taking place shows how it will affect society,economics, business, and politics and explains how we are movingfrom a society based on capital, land, and labor to a society whoseprimary source is knowIedge and whose key structure is theorganization.

    These revised and updated motivational and inspirational passages-keys to wealth, power, happiness, and good health-were originally published in Hill's magazine, Success Unlimited.

    Detailed illustrations, tables, and essential HVAC equations are also included. This comprehensive guide contains everything you need to design, operate, and maintain peak-performing HVAC systems.Coverage includes: Load calculationsAir- and fluid-handling systemsCentral plantsAutomatic controls Equipment for cooling, heating, and air handling Electrical features of HVAC systemsDesign documentation--drawings and specificationsConstruction through operationTechnical report writingEngineering fundamentals-fluid mechanics, thermodynamics, heat transfer, psychrometrics, sound and vibrationIndoor air quality (IAQ)Sustainable HVAC systems Smoke management

    You want sugar-coated cliches that go down easy? Seek them elsewhere - this book isn't for the faint heart. Kennedy steers you along the bumpy road to growing a business, showing you potholes along the way.Expose yourself to Dan's "25 Eternal Business Truths" and prepare for a lot of chin-rubbing insight. Get Dan Kennedy's take on your sales, cash flow, payroll, productivity, and on getting out of trouble wherever it arises. It's the kind of streetwise wisdom his readers (and high-paying consulting clients) swear by - all the way to the bank.

    

    A comprehensive look at the enormous growth and evolution of distressed debt, corporate bankruptcy, and credit risk default This Third Edition of the most authoritative finance book on the topic updates and expands its discussion of corporate distress and bankruptcy, as well as the related markets dealing with high-yield and distressed debt, and offers state-of-the-art analysis and research on the costs of bankruptcy, credit default prediction, the post-emergence period performance of bankrupt firms, and more.

    This title chronicles the development and evolution of Gibson's flat-top guitars, showing why these guitars have been the choice of so many great musicians over the last 70 years.

    Landrum. "In this case it is about thirteen iconoclastic individuals who have demonstrated a unique ability to deal with change in the world and redefine it for their own purposes." Landrum calls these individuals the "change masters," entrepreneurial geniuses whose innovations have had a profound influence on modern society:Steven Jobs (Apple Computer), Fred Smith (Federal Express), Tom Monaghan (Domino's Pizza), Nolan Bushnell (Atari), William Gates III (Microsoft), Marcel Bich (Bic), Solomon Price (The Price Club), Howard Head (Head Ski), William Lear (Lear Jet), Soichiro Honda (Honda), Akio Morita (Sony), Arthur Jones (Nautilus), and Ted Turner (CNN).Each of these business giants was motivated by what Landrum describes as an "innovisionary personality," which drove them to follow a unique inner vision of success and gave them an inviolable belief in themselves.Profiles of Genius demonstrates, through thirteen dynamic examples, that future entrepreneurial success in a global marketplace will depend on technological innovation, adaptability to change, intelligent risk-taking, and competitive drive.

    Using archival evidence as well as in-depth interviews with space agency officials, Howard McCurdy investigates the relationship between the performance of the American space program and NASA's organizational culture. He begins by identifying the beliefs, norms, and practices that guided NASA's early successes. Originally, the agency was dominated by the strong technical culture rooted in the research-and-development organizations from which NASA was formed. To launch the expeditions to the moon, McCurdy explains, this technical culture was linked to an organizational structure borrowed from the Air Force ballistic-missile program. Changes imposed to accomplish the lunar landing—along with the normal aging process and increased bureaucracy in the government as a whole—gradually eroded NASA's original culture and reduced its technical strength.

    Features research techniques that demonstrate the difference between opinions and findings, leading-edge approach to facility layout and a comprehensive queueing network. Progressive examples illustrate that there is more than one model for a system and case studies show integration of multiple techniques for realistic model building and problem solving.

    Utilizing a sound theoretical foundation and illustrating procedural techniques through real-world examples, this timely new edition bridges the gap between statistical quality control and quality management.The book promotes a unique "do it right the first time" approach and focuses on the use of experimental design concepts as well as the Taguchi method for creating product/process designs that successfully incorporate customer needs, improve lead time, and reduce costs. Further management-oriented topics of discussion include total quality management; quality function deployment; activity-basedcosting; balanced scorecard; benchmarking; failure mode and effects criticality analysis; quality auditing; vendor selection and certification; and the Six Sigma quality philosophy.The Third Edition also features:Presentation of acceptance sampling and reliability principlesCoverage of ISO 9000 standardsProfiles of past Malcolm Baldrige National Quality Award winners, which illustrate examples of best business practicesStrong emphasis on process control and identification of remedial actionsIntegration of service sector examplesThe implementation of MINITAB software in applications found throughout the book as well as in the additional data sets that are available via the related Web siteNew and revised exercises at the end of most chaptersComplete with discussion questions and a summary of key terms in each chapter, Fundamentals of Quality Control and Improvement, Third Edition is an ideal book for courses in management, technology, and engineering at the undergraduate and graduate levels. It also serves as a valuable reference for practitioners and professionals who would like to extend their knowledge of the subject.

    But before numerical information can be useful it must be analyzed, interpreted, and assimilated. Unfortunately, teaching the techniques for making sense of data has been neglected at all levels of our educational system. As a result, through our culture there is little appreciation of how to effectively use the volumes of data generated by both business and government. This book can remedy that situation. Readers report that this book as changed both the way they look a data and the very form their monthly reports. It has turned arguments about the numbers into a common understanding of what needs to be done about them. These techniques and benefits have been thoroughly proven in a wide variety of settings. Read this book and use the techniques to gain the benefits for your company.

    A biography of Bernard Arnault, from his obscure beginnings to head of Louis Vuitton Moet Hennessy, France's leading luxury empire, with a stable of champagne, brandy and haute couture.

    Now veteran technology writer and Newsweek senior editor Steven Levy zooms in on the great machine and the fortunes of the unique company responsible for its evolution. Loaded with anecdote and insight, and peppered with sharp commentary, Insanely Great is the definitive book on the most important computer ever made. It is a must-have for anyone curious about how we got to the interactive age.

    

    How did BMW recover from the verge of bankruptcy to become one of the Europe's strongest companies? Why did Saatchi and Saatchi's global strategy bring the company to its knees? Why has Philips outstanding record in innovation not been translated into success in the market? What can be learned from the marriage contract about the conduct of commercial negotiations? These are some of the questions addressed as John Kay asks What makes a business successful?

    The selling process described step-by-step, including the job of a sales manager, motivating a sales force, and more.

    The result brought them death and dishonor. After revolutionizing WWII warfare, 10 ingenious young men created a new economic world order. Here is the untold story of their ambitions and tragic mistakes--a legacy that still troubles American business today.

    Developed by Jim Kouzes and Barry Posner, the third edition of this celebrated instrument package approaches leadership as a measurable, learnable, and teachable set of behaviors. This 360 leadership assessment tool helps individuals and organizations measure their leadership competencies, while guiding them through the process of applying Kouzes and Posner's acclaimed Five Practices of Exemplary Leadership(R) Model to real-life organizational challenges. The Leadeship Practices Inventory (LPI), Self Instrument is a 30-item questionnaire that is used by participants to rate themselves on The Five Practices(R) behaviors. Each participant needs one LPI Self Instrument.

    Introduces listeners to the special techniques and tools of visualization, explaining how to use these methods to promote decision making, solve problems, heighten creativity, and control behavior.

    Beginning with the Reichmann brothers' escape from Nazi-occupied Europe to Morocco and their subsequent immigration to North America where they built their real estate empire from a tile business, Towers of Debt explains how the Reichmann empire crashed.

    Through extensive interviews with executives, the authors show how leaders who hold certain prejudices or predispositions can resolve classic managerial dilemmas.

    How did two lovable, pudgy, and not-very-ambitious American boys grow up to make the best ice cream in the world? How did they become heros for idealists, and role models for a new generation of business leaders?Like the euphoric flavors Ben & Jerry made famous, The Real Scoop! is a rich mixture of delicious adventure and big chunks of fun, including: Ben & Jerry's Trivia Quiz, Hippie Days & Heath Bar Nights, Lifetime Flavor Checklist, What the Doughboy was Afraid Of, and Ben & Jerry's Make Your Own Rock'n Roll Ice Cream.

    The various topics dealt with include a review of marketing strategy which examines the main strategic planning tools; competitive marketing strategy, which explains and reviews the concepts and applications; marketing planning and corporate culture; expert systems in strategic marketing planning; and the role of marketing in the future - the challenges for business and management education.

    Writing, Commissioning, Publishing And Selling "How-To" Information

    This new edition continues this tradition, but also focuses more attention on those concepts that will help future managers in business: organizational strategy, planning and control. Designed for use in a undergraduate or graduate managerial accounting program, the course usually begins in the spring and follows a financial accounting program.

    Kohn's Financial Institutions and Markets, 2/e. Unlike most books designed for financial markets and institutions courses, this successful text focuses on the why of existing and evolving markets and instruments as well as the how. Financial Institutions and Markets, 2/e, makes clear the general principles and economic functions underlying all financial intermediaries. It provides a thorough discussion of the specifics of banking, insurance, pension funds, and mutual funds. In a similar fashion, the book elucidates the general principles and economic functions common to all financial markets and offers an in-depth look at the specifics of the particular markets for government securities, mortgages, corporate debt, equity, and derivatives. The final section addresses the management of liquidity and risk and discusses the safety, stability, and regulation of financial intermediaries and financial markets. Each chapter begins with a list of study objectives and concludes with a summary. Key terms are listed at the end of each chapter and defined in marginal glossaries as they occur in the text. End-of-chapter questions are included to provide a stimulus for discussion. Accessible to a wide range of students, Financial Institutions and Markets, 2/e, is ideal for courses in financial institutions, financial markets, or a combination of institutions and markets at either the undergraduate or graduate level.

    The principle theory behind these conferences is that much can be gained by joining advertising and marketing professionals with academic researchers in advertising. Professionals can gain insight into the new theories, measurement tools and empirical findings that are emerging, while academics are stimulated by the insights and experience that professionals describe and the research questions that they pose. This book consists of papers delivered by experts from academia and industry discussing issues regarding the role of advertising in the establishment and maintenance of brand equity -- making this volume of interest to advertising and marketing specialists, as well as consumer and social psychologists.

    All types of benchmarking are examined including process, strategic and global. Features actual case studies of benchmarking applications from Hewlett Packard, Ford, General Motors and Xerox.

    The Malcolm Baldrige National Quality Award builds one of its seven quality pillars around "leadership devoted to vision". Now, noted corporate planning consultant Joseph Quigley takes readers into the heart of the visioning process, explaining what vision is and how to get it.

    

    But in recent years, that openness has been threatened by increased protectionism, regional trading arrangements—Europe 1992 and the U.S.-Canada Free Trade Agreement—and setbacks in negotiations on the General Agreement on Tariffs and Trade. In Trade and Protectionism, American and East Asian scholars consider the dangers of this trend for the world economy and especially for East Asian countries.The authors look at the current global trading system and at the potential threats to East Asian economies from possible regional arrangements, such as separate trading blocks in the Western Hemisphere and Europe. They cover trade between the United States and Japan, Korea and Japan, and Japanese-East Asian trade policies; trade in agriculture and semiconductors and the frictions that have jeopardized this trade; and direct foreign investment. The contributors round out the work with discussions of the political economy of protection in Korea and Taiwan and political economy considerations as they affect trade policy in general.This is the second volume of the National Bureau of Economic Research-East Asia Seminar on Economics. The first volume, The Political Economy of Tax Reform, also edited by Takatoshi Ito and Anne O. Krueger, addresses tax reform in the global economy.

    You'll also learn how you can avoid the management traps that cause most efforts to fail. This handbook will prepare you and your management staff for the rigors of the agonizing process that is culture change. It will also prove how and why the pain is well worth the cost. If your management staff is going to achieve a dramatic culture shift in record time, High-Velocity Culture Change is a must-read for every player on your team.

    Self-managed work teams, empowerment of employees, and organizational learning all present different challenges for today's manager. How do managers succeed in this environment? A new set of managerial skills is necessary. Developing High-Performance People is the only book to address this changing role of the manger.Developing High-Performance People should be read by all supervisors and managers; human resources managers; trainers who conduct coaching/counseling courses; and professors in management, human resources, or career counseling—everyone who wants to learn how to build trust and involvement with employees and how to effectively evaluate employee performance. create a high performance environment help workers to deal with barriers to top performance analyze their own level of competency as a coach personalize a performance plan for each employee develop a practical action plan for employee training and development

    

    Christopher Hart shows how to do it".--Minneapolis Star Tribune.

    The authors offer critical insights into how the new top performers of the Information Age around the world have rethought their way to marketing success. Illustrations.

    Presents a map of the various options one has on the journey through an alliance; the principles of design; new insights into what has been missing in order to understand alliances; how to find the right partners; purchaser-supplier alliances; some of the consequences that occur when certain principles are violated; how to improve the chances of obtaining excellent results from an alliance and much more.

    This thought-provoking book spotlights the art of storytelling in the workplace and suggests the many ways managers can use this over-looked tool--strategically and systematically--to move people to achieve extraordinary results.

    The Pinchots describe effective organizations that fully utilize the intelligence of all employees, not just those at the top.

    Co-ordination is not achieved by mergers and acquisitions, but through the creation of a 'strategic network' of companies working towards the same goals. Based on the author's extensive research, the book first analyses the economic arguments for industry co-ordination, and suggests in which industries it is most likely to occur.

    In short, Garrison is the Guide in Managerial Accounting. The lighthouse on the cover symbolizes that for this difficult course, Garrison's comprehensive but manageable coverage, author-written supplements, and peerless end-of-chapter material makes it a safe and dependable choice for instructors and students alike. The loyalty and following it has achieved is due to the authors unwavering commitment to three simple principles: relevance, balance, and clarity. Relevance- Every effort has been made to help students relate the concepts in this book to decisions made by working managers. The Managerial Accounting in Action segments within the chapters help students apply concepts to real world problems. Balance- Garrison mixes its coverage to include a variety of both service and manufacturing organizations- this includes new coverage of e-commerce and e-tailers. Service examples have been expanded in this new edition and these are marked with a S icon in the margins. Clarity- The entire supplements package has been written by the author team to insure that students and professors will work with clear, well-written supplements that employ consistent terminology.

    

    Derek Abell, internationally renowned for his pioneering work on strategic market planning, once again breaks sharply with conventional wisdom to demonstrate how a company can develop analytic marketing modes for not one but two distinct planning horizons. Managing with dual strategies, Abell argues, calls for new approaches not only to planning, but to organizational structure and management control. He makes specific recommendations on how current operating practices need to be adapted, and shows how leading firms are recognizing the dual nature of management as a new way of organizational life. Planning for the present, Abell shows, requires a vision of how the firm must operate now given its unique competencies and resources. By involving each level within the management team from the CEO to financial planners, to line managers, Abell details how firms can pinpoint market opportunities through careful segmentation and identification of key success factors to "connect" with customers. At the same time, he distinguishes the importance of horizontal relationships for defining and focusing on internal strategies, and vertical relationships for being attuned to changing market realities. Success today, he warns, does not ensure success tomorrow. Abell describes how world-class leaders such as Nestlé, Caterpillar, and Heineken monitor both internal and external forces for market change, successfully mastering the present, and preempting the future. Preparing for the future requires understanding the full range of activities industry-wide, and anticipating changes in technology, buyer/seller behavior, and product life cycles. Abell explains how companies can develop and implement these co-existing visions and address the real forms of change that vitally affect their future -- today and tomorrow.

    Modern technologies and the global economy continue to create new sources of anxiety and risk. In this volume, fifteen essays demonstrate how social irrationality shapes organizational life. The contributors focus on problems in productivity and morale; issues of anger and aggression as well as hope and mutuality in organizations; and troubling changes associated with growth or cutbacks. Richly drawn case studies (of a law firm, a factory, an oil refinery, a coal mine, among others) are framed by more theoretical discussion.

    The book addresses international coordination and cross-business unit coordination, as well as the usual cross-functional efforts.

    Vital Signs reveals the weaknesses of traditional measurements, such as: complex, abstract ratios that have little direct bearing on the work done; measures that don't tie in to corporate strategies.

    has faced the public health challenges of AIDS, drug abuse, and teenage pregnancy with a lower rate of spending growth than most countries. The authors blame high U.S. health care costs on government spending, tax breaks for health insurance premiums, and over-regulation of the industry. They present a bold free-market plan for lowering unnecessary health care spending while retaining world-class quality and expanding access for the needy.

    Gerald Garvey provides a fascinating look inside the federal bureaucracy and offers insights into the forces, personalities, and politicking that make changing governmental institutions so difficult.

    Having looked at the factors which currently hold women back, Kline explores what sort of power women really want and suggests ways in which to establish a creative working environment.

    Product Management utilizes the familiar Marketing Plan as the unifying framework for its lessons, and takes a hands-on approach toward preparing graduates to assume the position of product manager.

    This best-seller has become a standard resource for those people looking for guidance on the actual words to use in a persuasive presentation.

    Most people readily agree with the basic premise of TQM, but how many have have been able to implement it successfully? What makes it so difficult for TQM to permeate a company? How can an approach to corporate management first develop in Japan take root and flourish in the very different corporate climate of the U.S.?

    In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.

    Epstein unveils an important new theory of intelligence in an informative, provocative, and important book, which gives insights into and stresses the development of the personality traits that really matter. Syndicated in suburban newspapers.