From getting a job to getting a pay rise, and from closing a deal to managing the people around you, it makes a big difference. Robert Phipps, one of the world's leading body language experts shows you how to make it work for you. Busting some of the biggest body language myths, Phipps shows how to read other people's body language and to use yours to succeed in business and life.Loaded with practical tips, this book covers everything you ever need to know about body language, in a variety of business situations: GreetingsMeetingsPartingsPresentationsNegotiationsMotivationDeceptionManagingInterviewingDisciplining

    Spreadsheet," is one of the liworld's leading authorities on Excel Thoroughly updated to cover the revamped Excel interface, new file formats, enhanced interactivity with other Office applications, and upgraded collaboration features Includes a valuable CD-ROM with templates and worksheets from the book Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

    But one day she loses control and yells back. Terrified that she’ll be fired, she seeks out Isabel, the call center’s sage.      The advice she receives from her wise mentor changes her life:·         SODA (Stop. Observe. Decide. Act)—a sure-fire formula for remaining calm in any situation·         Unplugging—a centuries-old practice to reduce anxiety and promote creativity·         Aha!s—22 practical insights that become the framework for living a happy life      This modern-day fable shows us that the best way to reduce stress is to cultivate mindfulness. While we cannot control much of what happens, we can get better outcomes if we stop to see situations clearly and calmly.      This book serves as both a powerful resource for business professionals looking for practical, easy-to-use tools for dealing with difficult people and an inspirational tale for those who want better relationships and a happier life.

    Stern had been in Chile collecting oral histories of life under Pinochet as part of an investigation into the form and meaning of memories of state-sponsored atrocities. In this compelling work, Stern shares the recollections of individual Chileans and draws on their stories to provide a framework for understanding memory struggles in history.“A thoughtful, nuanced study of how Chileans remember the traumatic 1973 coup by Augusto Pinochet against Salvador Allende and the nearly two decades of military government that followed. . . . In light of the recent revelations of American human rights abuses of Iraqi prisoners, [Stern’s] insights into the legacies of torture and abuse in the Chilean prisons of the 1970s certainly have contemporary significance for any society that undergoes a national trauma.”—Publishers Weekly“This outstanding work of scholarship sets a benchmark in the history of state terror, trauma, and memory in Latin America.”—Thomas Miller Klubock, American Historical Review“This is a book of uncommon depth and introspection. . . . Steve J. Stern has not only advanced the memory of the horrors of the military dictatorship; he has assured the place of Pinochet’s legacy of atrocity in our collective conscience.”—Peter Kornbluh, author of The Pinochet File: A Declassified Dossier on Atrocity and Accountability“Steve J. Stern’s book elegantly recounts the conflicted recent history of Chile. He has found a deft solution to the knotty problem of evenhandedness in representing points of view so divergent they defy even the most careful attempts to portray the facts of the Pinochet period. He weaves a tapestry of memory in which narratives of horror and rupture commingle with the sincere perceptions of Chileans who remember Pinochet’s rule as salvation. The facts are there, but more important is the understanding we gain by knowing how ordinary Chileans—Pinochet’s supporters and his victims—work through their unresolved past.”—John Dinges, author of The Condor Years: How Pinochet and His Allies Brought Terrorism to Three Continents

    But it's impossible to learn the customs and traits of every single culture. David Thomas and Kerr Inkson present a universal set of techniques and people skills that will allow you to adapt quickly to, and thrive in, any cultural environment. You'll learn to discard your own culturally based assumptions and pay careful attention, in a mindful and creative way, to cues in cross-cultural situations. The authors show how to apply cultural intelligence in a series of specific situations: making decisions; communicating, negotiating, and resolving conflicts; leading and motivating others; and designing, managing, and contributing to multicultural groups and teams.This extensively revised third edition has been updated with new stories showing cultural intelligence in action. Thomas and Inkson have broadened the focus beyond business to include organizations of all kinds--nonprofits, governments, educational institutions, and more. And they include a reliable and valid measure of cultural intelligence based on a decade of research by an international team of scholars.

    If you want to achieve maximum success in getting mistakes of the past deleted and restoring your good name so that you can qualify for the best loans at the lowest rates, then you need to follow the same steps taken by attorneys and certified credit consultants. "How do they do that?" people ask. This book reveals the answers, the details, and the steps you can take to repair your own credit in a manner that is legal and effective. Unless you just won the lottery and plan to pay cash for everything for the rest of your life, you need excellent credit and a high FICO score to get respect and the best financing.

    Millions of people suffer from a shopping addiction and throw away their personal and professional success because of these issues. Most people realize how much of a problem this is, but are unable to change their situation, simply because it's been apart of their mindset for so long. The truth is, if you are suffering from limitations because of your shopping addiction and haven't been able to change, it's because you are lacking an effective strategy and understanding of where your addiction is coming from and why it is so hard to stop. This book goes into where shopping addictions originate, signs and symptoms of a compulsive shopper, and a step-by-step strategy that will help you free yourself from your addiction and help you take control of your life. Here Is A Preview Of What You'll Learn... Understanding Shopping Addiction Negative Effects of A Shopping Addiction The Signs And Symptoms Of An Addiction How To Overcome The Addiction Once And For All Take action right away to overcome your shopping addiction by downloading this book, "Shopping Addiction: The Ultimate Guide for How To Overcome Compulsive Buying And Spending", for a limited time discount! Download today!

    This will let children know that there is a world out there they do not even know about. This will also make children wonder what goes on in these strange places. Some children will even develop the goal to visit some of these places when they get older. Most children do not know that there are strange places all over the earth.

    

    From day-to-day conversations to professional meetings, from candid talks to consequential discussions, the book explains the nitty-gritty of impactful communication.How to make the best of this book?Go in the chronological order, comprehending each chapter in-depth, and participating in the exercises. Make a note of important points of reference. Practice and rehearse the skills that you learnt. Once you complete all the chapters, following the same method, re-visit previous chapters if required. Involve in the activities suggested and have a real-life experience on showcasing the skills that you learn.

     He is one of China's richest men, as well as one of the wealthiest people in Asia. He has become a global icon in business and entrepreneurship, one of the world's most influential businessmen, and a philanthropist known for expounding his philosophy of business. Ma is one of the world's most powerful people, and has been a global inspirer and role model to many, he also gave numerous lectures, enlightenments and advices throughout his life career.

    As you d expect, there s accurate, clearly written coverage of every exam objective (now including Service Pack 1): installation and configuration; user, group, and computer accounts; filesystems and backup/recovery; hardware, disk storage, and printers; Update Services and licensing; monitoring, and more. The content s been extensively revamped and more effectively focused on the exam s objectives. There s also a large Prepare for the Test section packed with questions, answers, testing skills, and suggested practices. You ll find more case studies, more troubleshooting scenarios, electronic practice testing in practically any form your heart desires, and (if you don t have Windows Server handy) a 120-day evaluation version. There s even a 15% discount coupon for your exam -- making this package an even more compelling proposition. Bill Camarda, from the June 2006 href="http://www.barnesandnoble.com/newslet... Only

    Now that connection is infinitely easier to make through Nicholas Boothman's program of rapport by design.How to Make People Like You in 90 Seconds or Less is the work of a master of Neuro-Linguistic Programming whose career is teaching corporations and groups the secrets of successful face-to-face communication. Aimed at establishing rapport-that stage between meeting and communicating-How to Make People Like You focuses on the concept of synchrony. It shows how to synchronize attitude, synchronize body language, and synchronize voice tone so that you instantly and imperceptibly become someone the other person likes. Reinforcing these easy-to-learn skills is knowing how to read the other person's sensory preferences-most of us are visual, some are kinesthetic, and a minority are auditory. So when you say "I see what you mean" to a visual person, you're really speaking his language. Along the way the book covers attitude, nervousness, words that open a conversation and words that shut it down, compliments, eye cues, the magic of opposites attracting, and more. It's how to make the best of the most important 90 seconds in any relationship, business or personal.

    A firsthand account of the discovery of the lost city of Machu Picchu details Bingham's expedition through the treacherous Peruvian highlands in pursuit of the great Inca landmark and the once powerful civilization that build it.

    From humble beginnings, Oprah has had a lifetime of experiences and touched the lives of millions of people. Her long running show The Oprah Winfrey Show covered a wide range of topics with sensitivity and dignity. It is from these experiences that Oprah has developed philosophies which can help anyone through all aspects of their lives. This book compiles 40 of Oprah’s inspirational life lessons and powerful wisdom. This includes; ● Inspiration to find your true passion and dreams ● Understanding of the barriers stopping you from achieving your goals ● Learning to recognize the positive influences in life ● Embracing your sense of self and the guidance of your inner voice. Whether you are looking to boost your career prospects, improve your relationships or ignite personal growth, Oprah’s life lessons can help. If you have been yearning to change your mindset, your life, your finances, your relationships then consider immersing yourself into the quintessential wisdom of Oprah Winfrey - one of the most respected women in the world. Oprah's inspirational quotes and life lessons can help you towards accomplishing your goals and achieving your dreams.