Brother of William, also an accomplished rider, son of the late Robert and nephew of the late great Joey Dunlop, Michael can fairly claim that racing is in his blood. Now for the first time he talks in depth about his family story, how he got involved in the family business and how he manages to keep getting back on his bike despite all he knows of the deadly risks he encounters every time he crosses the start line.The death of his uncle during a competition in Estonia in 2000 was followed just eight years later by the death of his father at the North West 200. But despite these tragic losses Michael was undeterred and, two days after his father's death, he returned to the North West, and won. The next year Michael won his first TT, joining both his father and uncle in the record books.Now with thirteen TT wins to his name Michael is a phenomenal competitor, and in this sensational autobiography he reveals the highs and lows of racing, what it was like growing up part of a motorcycle dynasty and how that made him the incredible racing driver he is today.

    It was the first of fifteen dismembered body parts belonging to retired hospital worker Patricia O'Connor.Kieran Greene, the father of three of Patricia's grandchildren, later handed himself in, confessing to beating her to death in the home they shared in what he said was an act of self-defense. He also confessed to dismembering her and disposing of her remains but later changed his story, implicating several members of Patricia's household, including her husband and daughter.In this nuanced and meticulous account of a deeply disturbing crime, journalist Frank Greaney, who covered every day of the shocking trial and conducted exclusive follow-up interviews with other members of Patricia's family, uncovers the story behind the gruesome murder of Patricia O'Connor, and looks at who Patricia really was.

    But what is so moving about Staci Layne Wilson’s unconventional coming-of-age story is that in spite of her rocky childhood, she describes her parents with deep affection, generosity, and pride. Hers is a story of triumph over a legacy of alcoholism, suicide, and Hollywood burnout, but more than that, it’s a tender, gripping tale of unconditional love (with a healthy dose of humor). Despite the downsides, her upbringing gave her the powerful determination to carve out a successful life on her own terms. Vintage Los Angeles Staci Layne Wilson tells tales of bygone eras – she grew up with showbiz parents in L.A. in the sixties and seventies, had ponies in the backyard and a psychotic monkey in the house, mingled with the stars on the Sunset Strip rock scene in the eighties, partied at the Playboy Mansion, nearly died (twice!). She ultimately found love, purpose, and success as an author, film director, screenwriter, pop culture pundit and notable red carpet reporter has interviewed the biggest celebs in the world. First-hand stories about: The Doors Led Zeppelin Guns N’ Roses Metallica Keanu Reeves Heath Ledger Liam Neeson Jennifer Lawrence Denzel Washington Ben Stiller Mia Farrow …to name just a few! Dozens of full-color photos PRAISE “A touching, laugh-out-loud memoir.” – Daily Sweets “Refreshingly honest look at Los Angeles, past and present.” – Curb Appeal “Charming, self-deprecating.” – Los Angeles Readers & Writers “As a music fanatic, I was in heaven over all the inside stories about The Ventures (through their 50+ year career!), Metallica, Led Zeppelin, and the glam-rock scene on the Sunset Strip. There’s also a whole master class on the heavy metal hangouts of Hollywood: The Rainbow, The Roxy, The Troubadour… Staci’s seen it all!” – Gene Katz, director of The Hair Band Tease If you want to read a time capsule of a specific period in Southern California pop cultural history, look no further. If you want to read a book that’s as delightful as it is insightful, one that stays with you long after you close its covers, this is that book. If you want to be simultaneously educated and entertained, you won’t find a better reference than this one. Staci Layne Wilson not only has a penchant for detail, she has a memory like a bear trap. Nothing escapes her notice, and she has been kind enough to let us see the world through her keen, sentimental (but never maudlin) eyes. The book should come with one caveat emptor, however: if you read it at night, you can forget about sleeping. Not all the coffee in the world can knock down the reading hangover you’re going to have the next day after flipping page after page the night before. – Stacey Keith, author of Stripped Down: A Naked Memoir A book that rivals the best of Huell Howser's TV shows digging up the cherished as well as perished landmarks of the City of Angels.

    All 144 passengers and six crew members were killed. In the ensuing days, a picture of the flight’s harrowing final moments began to emerge. Shortly after reaching cruise altitude, a 27-year-old first officer named Andreas Lubitz locked the captain out of the cockpit, took control of the plane and deliberately caused its descent. In Fatal Descent, journalist and aviation expert Jeff Wise travels to Lubitz’s hometown in Germany and pieces together a definitive and haunting portrait of the killer and the system he betrayed, revealing in heart-pounding detail how a lifelong super-achiever like Lubitz could have committed such an unthinkable act, what actually happened inside the cockpit, and whether current airline regulations leave us vulnerable to similar attacks in the future.Jeff Wise is a science journalist specializing in aviation and psychology. He is the author of the bestselling Kindle Single The Plane That Wasn’t There, about the disappearance of Malaysian Airlines Flight 370. A licensed pilot of gliders and light airplanes, he also has stick time in powered paragliders, trikes, World War II fighter planes, Soviet jet fighters, gyroplanes, and zeppelins, as well as submarines, tanks, hovercraft, dog sleds, and swamp buggies. A contributing editor at Travel + Leisure magazine, he has written for New York, the New York Times, Time, Businessweek, Esquire, Details, and many others. His Popular Mechanics story on the fate of Air France 447 was named one of the Top 10 Longreads of 2011. His last book was Extreme Fear: The Science of Your Mind in Danger. A native of Massachusetts, he earned his Bachelor of Science degree at Harvard and now lives in New York City with his wife and two sons.Cover design by Kerry Ellis.

    The situations, characters and plant politics will ring true with many readers.In a cool, readable style, Andy & Me follows Tom's relationship with Andy Saito, a reclusive, retired Toyota guru whom Tom persuades to help save his plant through the teaching of the legendary Toyota Production System (TPS).On this journey, the reader learns that TPS is more than just a collection of tools; it entails a new way of thinking and behaving. Though Tom finds success -- both in his plant and in his personal life -- he learns from Andy that successful improvement is "endless and eternal."

    It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

    She stared at a long list of logistics--from hiring to firing, from meeting to messaging, from planning to pitching--and faced a thousand questions and uncertainties. How was she supposed to spin teamwork into value? How could she be a good steward of her reports' careers? What was the secret to leading with confidence in new and unexpected situations?Now, having managed dozens of teams spanning tens to hundreds of people, Julie knows the most important lesson of all: great managers are made, not born. If you care enough to be reading this, then you care enough to be a great manager.The Making of a Manager is a modern field guide packed everyday examples and transformative insights, including:* How to tell a great manager from an average manager (illustrations included) * When you should look past an awkward interview and hire someone anyway * How to build trust with your reports through not being a boss * Where to look when you lose faith and lack the answersWhether you're new to the job, a veteran leader, or looking to be promoted, this is the handbook you need to be the kind of manager you wish you had.

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    Danny Meyer started Union Square Cafe when he was 27, with a good idea and hopeful investors. He is now the co-owner of a restaurant empire. How did he do it? How did he beat the odds in one of the toughest trades around? In this landmark book, Danny shares the lessons he learned developing the dynamic philosophy he calls Enlightened Hospitality. The tenets of that philosophy, which emphasize strong in-house relationships as well as customer satisfaction, are applicable to anyone who works in any business. Whether you are a manager, an executive, or a waiter, Danny’s story and philosophy will help you become more effective and productive, while deepening your understanding and appreciation of a job well done. Setting the Table is landmark a motivational work from one of our era’s most gifted and insightful business leaders.

    

    I learned about myself and learned lessons I will carry with me and reflect on for the rest of my life.”—John W. Fanning, Founding Chairman and CEO napster Inc.“An unusually nuanced view of high-performance cultures.” —Inc.Within each corporation are anywhere from a few to hundreds of separate tribes. In Tribal Leadership, Dave Logan, John King, and Halee Fischer-Wright demonstrate how these tribes develop—and show you how to assess them and lead them to maximize productivity and growth. A business management book like no other, Tribal Leadership is an essential tool to help managers and business leaders take better control of their organizations by utilizing the unique characteristics of the tribes that exist within.

    Over the years, Ury has discovered that the greatest obstacle to successful agreements and satisfying relationships is not the other side, as difficult as they can be. The biggest obstacle is actually our own selves—our natural tendency to react in ways that do not serve our true interests.But this obstacle can also become our biggest opportunity, Ury argues. If we learn to understand and influence ourselves first, we lay the groundwork for understanding and influencing others. In this prequel to Getting to Yes, Ury offers a seven-step method to help you reach agreement with yourself first, dramatically improving your ability to negotiate with others.Practical and effective, Getting to Yes with Yourself helps readers reach good agreements with others, develop healthy relationships, make their businesses more productive, and live far more satisfying lives.

    This is the truth of her time in prison, told through her own diaries and letters to her mother, family and friends, recounting tales of vicious guards, psychotic inmates and horrendous prison conditions.A brilliantly affecting tale of a naïve young girl who starts out in the Ibiza party scene and comes of age in the dark heart of Peru, before finally emerging into the sun a stronger, more confident, mature young woman.

    Now the acclaimed author of What the Most Successful People Do Before Breakfast shows how real working women with families are actually making the most of their time.“Having it all” has become the subject of countless books, articles, debates, and social media commentary, with emotions running high in all directions. Many now believe this to be gospel truth: Any woman who wants to advance in a challenging career has to make huge sacrifices. She’s unlikely to have a happy marriage, quality time with her kids (assuming she can have kids at all), a social life, hobbies, or even a decent night’s sleep--but what if balancing work and family is actually not as hard as it’s made out to be? What if all those tragic anecdotes ignore the women who quietly but consistently do just fine with the juggle?Instead of relying on scattered stories, time management expert Laura Vanderkam set out to add hard data to the debate. She collected hour-by-hour time logs from 1,001 days in the lives of women who make at least $100,000 a year, and she found some surprising patterns in how these women spend the 168 hours that every one of us has each week. Overall, these women worked less and slept more than they assumed they did before they started tracking their time. They went jogging or to the gym, played with their children, scheduled date nights with their significant others, and had lunches with friends. They made time for the things that gave them pleasure and meaning, fitting the pieces together like tiles in a mosaic—without adhering to overly rigid schedules that would eliminate flexibility and spontaneity. With examples from hundreds of real women, I Know How She Does It proves that women don’t have to give up the things they really want.