Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    The novel draws on the author’s trademark staples of humor and wit, supplying readers with honest and at times, shockingly embarrassing tales. The novel provides a been-there-done-that perspective, offering the insights of one who has spent much of her life dealing with the issues she details.Whitney Cummings presents “I’m Fine…And Other Lies” with a strikingly witty and self-deprecating tone, reflecting on her past mistakes and presenting them for the reader to learn and benefit from. Praised for its sincerity and humorous quality, this book aims to entertain as much as it aims to comfort.A Brief Look Inside:EVERY GOOD BOOK CONTAINS A WORLD FAR DEEPER than the surface of its pages. The characters and their world come alive, and the characters and its world still live on. Conversation Starters is peppered with questions designed to bring us beneath the surface of the page and invite us into the world that lives on.These questions can be used to...Create Hours of Conversation:• Promote an atmosphere of discussion for groups• Foster a deeper understanding of the book• Assist in the study of the book, either individually or corporately• Explore unseen realms of the book as never seen beforeDisclaimer: This book you are about to enjoy is an independent resource meant to supplement the original book. If you have not yet read the original book, we encourage doing before purchasing this unofficial Conversation Starters.

    It is highly recommended that you read "Gum" first.~WHAT DOESN'T KILL YOU MAKES YOU HUNGRIER.Rika's father, Chef Diego Martín, has finally been able to return to Los Angeles after 15 years, brought over to work in the VIP Center restaurant of the Temple of Microtology by its founders. But, a month later, his sous chef is found dead, and Diego is missing. Rika is panicked at the thought of losing her one living parent permanently. All she knows is that she has to find her father, and she needs Nick Owen by her side.Not one night passed in the last six months that Nick hasn't lain awake thinking of Rika, even though he's given up hope she'll contact him. It's for the best, anyway. He sent her away last summer because he wasn't right for her. But when she calls and asks him to fly to L.A., nothing can stop him from racing to her side.However, he may not be prepared for what he discovers in her hometown, like Rika's formidable grandmother who treats him like a molester, the fact that L.A. men find him really, really attractive, or the weird Hollywood cult members who are spying on him and Rika. Oh, and maybe worst of all--LeeAnne. Nick never wants to see tears in Paprika's beautiful eyes again. But is there really a chance of finding her father alive and solving the murder before the Microtologists get Rika, too?Read Dead Men Don't Eat Quiche now and find out! -Next book: Dead Men Don't Flip. To get book release notifications, have the opportunity to become a beta reader or read and reviewer, and other fun stuff, join Nina's reader group  at the NinaCordoba website.

    You'll discover original profiles of inspiring people, real-life dramas, insightful essays, and news roundups that get you up-to-date fast on the issues you care about. All the features and departments from the print edition are here, including the jokes and funny true stories, along with our famous Word Power column-now with automatic scoring and audio pronunciations. Each issue is enhanced with exclusive cartoons, videos, slide shows, animations, and useful Web links-all in a well-designed, easy-to-navigate interface.

    I’ve got three words for her. Bah freaking humbug. I hate Christmas. For the last 10 years, I’ve hated everything. Except for my girls. Perfect twins with their mother’s eyes. They want me to move on, but I’m too damaged to listen. Until Niki. Her sass makes my temper rise along with my mammoth… ego. And when I see her delicious curves under that dress, I want to bend her over her party plans and show her what’s waiting in her stocking this year. But giving her what she wants means letting go of the past, And I’m not ready to forget. I’ve got billions to keep me warm, I don’t need Niki too. Except I can’t imagine life without her. Time to turn my bah humbugs into Christmas kisses. Even bums like me need someone to love. I just hope I’m not too late... "Mine on Christmas" is a full length standalone romance with no cheating and no cliffhangers, but with plenty of steam and a HEA. I've also included a preview of my billionaire romance "Accidentally His" for you! - Sarah J. Brooks (USA Today Bestselling Author)

    Marc Brackett, author of Permission to Feel, knows why. And he knows what we can do. "We have a crisis on our hands, and its victims are our children."Marc Brackett is a professor in Yale University's Child Study Center and founding director of the Yale Center for Emotional Intelligence. In his 25 years as an emotion scientist, he has developed a remarkably effective plan to improve the lives of children and adults - a blueprint for understanding our emotions and using them wisely so that they help, rather than hinder, our success and well-being. The core of his approach is a legacy from his childhood, from an astute uncle who gave him permission to feel. He was the first adult who managed to see Marc, listen to him, and recognize the suffering, bullying, and abuse he'd endured. And that was the beginning of Marc's awareness that what he was going through was temporary. He wasn't alone, he wasn't stuck on a timeline, and he wasn't "wrong" to feel scared, isolated, and angry. Now, best of all, he could do something about it.In the decades since, Marc has led large research teams and raised tens of millions of dollars to investigate the roots of emotional well-being. His prescription for healthy children (and their parents, teachers, and schools) is a system called RULER, a high-impact and fast-effect approach to understanding and mastering emotions that has already transformed the thousands of schools that have adopted it. RULER has been proven to reduce stress and burnout, improve school climate, and enhance academic achievement. This book is the culmination of Marc's development of RULER and his way to share the strategies and skills with readers around the world. It is tested, and it works.This book combines rigor, science, passion and inspiration in equal parts. Too many children and adults are suffering; they are ashamed of their feelings and emotionally unskilled, but they don't have to be. Marc Brackett's life mission is to reverse this course, and this book can show you how.

    

    We’ve combed through hundreds of articles in the Harvard Business Review archive and selected the most important ones to help you boost your emotional skills—and your professional success.This book will inspire you to:• Monitor and channel your moods and emotions• Make smart, empathetic people decisions• Manage conflict and regulate emotions within your team• React to tough situations with resilience• Better understand your strengths, weaknesses, needs, values, and goals• Develop emotional agility

    By answering the crucial coaching questions and developing genuine leadership and integrity, you can instill these attributes in those around you. When you put these proven steps and strategies to use, people will follow you willingly – because you’ve shown yourself to be an excellent coach! All business books and coaching books will tell you that the coaching habit is a difficult challenge, and how to coach is no easy task, but when you put these coaching skills to the test, you’ll be coaching teams to winning performances in no time! When you purchase The 7 Laws of Coaching, you’ll get a FREE bonus e-book: Developing Powerful Visions: Learn the Art of Empowering People Around You and Live With Purpose In The 7 Laws of Coaching, Brian Cagneey explains: The 1st Law of Coaching: Developing the Right Mindset The 2nd Law of Coaching: Being Strong Without Being Mean The 3rd Law of Coaching: The Secret to Finding Solutions The 4th Law of Coaching: A Special Ingredient for Motivating People The 5th Law of Coaching: The Forgotten Law of Getting Results The 6th Law of Coaching: The Only Way Someone Can Improve The 7th Law of Coaching: Keeping Everyone on Track Don’t wait another minute – Purchase The 7 Laws of Coaching: Powerful Coaching Skills that will Predict Your Team’s Success! today! Just Scroll Up and Hit the “Buy With One Click” Button – It’s Fast and Easy! This book has a 100% Money Back Guarantee. If these principles don’t work for you, send it back. No questions asked! DON'T WAIT! LEARN THE SECRETS OF COACHING WITH THESE 7 LAWS! PURCHASE your copy NOW Tags: coaching, coaching business, coaching questions, questions for coaches, coaching books, coaching sports, books on coaching, habits of coaching, habits of a coach, the coaching habit, coaching skills, coaching skill, how to be a good coach, how to coach, coaching teams, coaching business teams, life coaching

    Both are pretty easy to put off as they're very expensive and tend to wreck your house.' Stand-up comedian Sam Avery (aka the Learner Parent) started his award-winning blog when his twin boys were born. A million nappies, Peppa Pig episodes and a lot less sleep later, he shares all the lows, highs and hilarious in-betweens of his experiences of first-time parenthood in this, his highly anticipated first book. Sam's honest, messy and laugh-out-loud account of trying for a baby (which transpired to be babIES) and figuring out what to do with them once they arrived - right up to the toddler years of talking, walking and tantrum-ing - will have you crying with laughter between your own nappy changes and nursery runs.

    When the system begins to misfire under the workload, the ill-equipped representatives of God and the Devil tasked with managing the process are given an ultimatum. Fix The Afternet or go back to your previous afterlives. They begin an odyssey through the hordes of souls awaiting judgement and the oblivious living in search of a solution. Rich in comic detail and populated with characters real and imagined from throughout time, their quest is never going to be straightforward…

    When you learn to welcome them as your allies, they can reveal creative solutions to any situation. For 35 years, empathic counselor and researcher Karla McLaren has developed a set of practical tools for the real-world stresses of family, career, and the quest for personal fulfillment. On The Language of Emotions, she presents her breakthrough teachings for a new and empowering relationship with your feeling states.How to Harness the Energy of Your EmotionsYour emotions--especially the dark and dishonored ones--hold a tremendous amount of energy. We've all seen what happens when we repress or blindly express them. However, there is a powerful alternative.On The Language of Emotions, you'll learn to meet your emotions and engage with them to safely move toward resolution and equilibrium. Through experiential exercises covering a full spectrum of feelings from anger, fear, and shame to jealousy, grief, joy, and more, you will discover how to work with your own and others' emotions with fluency and expertise.Your Direct Link to Inner WisdomWhen we relate to our emotions with respect and authenticity, we can directly access our innermost wisdom, unfold the deepest parts of ourselves, and heal our most painful wounds. The Language of Emotions gives us a much-needed resource for self-understanding and freedom.Karla McLaren is an award-winning author and pioneering educator who has specialized in the study of emotions as an integrated system for more than 35 years. She is the author of five books and six audio courses on self-healing.Program HighlightsHours of practical insights and guided exercises for partnering with your emotions for wisdom and healing- How to overcome addictions, distractions, and unresolved trauma--the three primary impediments to emotional ease- Using the energy of anger to protect and restore personal boundaries- Step-by-step guidance in the five skills of the empath (someone skilled in reading emotions)- How to balance your "quaternity," a metaphor for the interplay of mind, body, spirit, and emotions- Honoring sadness as a source of release and rejuvenation- Joy, the natural response to beauty and communion

    When Betty and Veronica catch wind of the mash note, each believes the other one sent it, and all-out war is declared to determine who will win Archie's heart once and for all!

    And how can that get any worse for this Wimpy Kid? By finding out that you’re getting the meanest teacher in the school this year AND she just moved down the street.Leave it up to Connor, Max and Milo to turn the miserable first week of school into the biggest and most exciting party ever. All while avoiding the bully squad, outsmarting Molly, the teacher’s pet and staying one step ahead of Mr. Mooger, the principal.But everything is not as it seems and the three soon find out that they haven’t been the only one’s pulling pranks.Join Connor, Max and Milo on their new adventures in middle school, watch them out smart the bullies and stay one step ahead of the teachers. This illustrated book is a humorous and fun ride through middle school, never knowing what's just around the corner or under your seat. Connor's Diary of the Wimpy Kids in his prankster's club will keep you guessing and laughing out loud.Also Available: The Pranksters' Club: Ripped - Book 2 of the Series

      The path to fulfillment, whether at work or at home, is almost never a straight line. Ask anyone who has achieved their biggest goals or who thrives in their relationships, and you’ll hear stories of many unexpected detours along the way. What separates those who rise to these challenges and those who get derailed? The answer is agility—emotional agility.Emotional agility is a four-step approach that allows us to navigate life’s twists and turns with self-acceptance, clear-sightedness, and an open mind. In her more than twenty years of research, Susan David has found that no matter how intelligent, resilient, or creative people are, when they ignore how situations or interactions make them feel, they miss opportunities to gain insight, getting hooked by thoughts, emotions, and habits that prevent them from reaching their full potential. Emotionally agile people experience the same stresses and setbacks as anyone else, but they know how to adapt, aligning their actions with their values and making small changes that lead to a life of growth.Drawing on her extensive professional research, her international consulting work, and her own experiences growing up in Apartheid-era South Africa and losing her father at a young age, David shows how anyone can become more emotionally agile and thrive in an uncertain world. Written with authority, wit, and empathy, Emotional Agility will help you live your most successful life, whoever you are and whatever you face. Take the FREE Emotional Agility Insights Quiz here: https://bitly.com/ea-quiz