In Hug Your People, he elaborates on his big secret: hiring, motivating, and keeping your biggest asset--great employees!

    Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time. The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's most admired companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the partners -and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to Reach out to entire communities Listen to individual workers and consumers Seize growth opportunities in every market Custom-design a truly satisfying experience that benefits everyone involved Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today. For anyone who wants to learn from the best-and be the best-The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas.

    Porter's Competitive Strategy has transformed the theory, practice, and teaching of business strategy throughout the world. Electrifying in its simplicity -- like all great breakthroughs -- Porter's analysis of industries captures the complexity of industry competition in five underlying forces. Porter introduces one of the most powerful competitive tools yet developed: his three generic strategies -- lowest cost, differentiation, and focus -- which bring structure to the task of strategic positioning. He shows how competitive advantage can be defined in terms of relative cost and relative prices, thus linking it directly to profitability, and presents a whole new perspective on how profit is created and divided. In the almost two decades since publication, Porter's framework for predicting competitor behavior has transformed the way in which companies look at their rivals and has given rise to the new discipline of competitor assessment. More than a million managers in both large and small companies, investment analysts, consultants, students, and scholars throughout the world have internalized Porter's ideas and applied them to assess industries, understand competitors,, and choose competitive positions. The ideas in the book address the underlying fundamentals of competition in a way that is independent of the specifics of the ways companies go about competing. Competitive Strategy has filled a void in management thinking. It provides an enduring foundation and grounding point on which all subsequent work can be built. By bringing a disciplined structure to the question of how firms achieve superior profitability, Porter's rich frameworks and deep insights comprise a sophisticated view of competition unsurpassed in the last quarter-century.

    Doris Christopher’s “keep it simple” approach has a lot to teach anyone who is reaching for the American Dream. Frankly, if I can’t understand a company’s business, I figure their customers must have a pretty hard time figuring it out, too.I would challenge anyone on Wall Street to take $3,000 and do what Doris Christopher has done: build a business from scratch into a world-class organization. But follow the simple steps in this book, and it just might happen. Come see me in Omaha when you’ve put together your own recipe for success; we pay cash and Bershire’s check will clear. In the meantime, read this book. Then, read it again.-- Warren Buffet from the foreword to The Pampered ChefThe Pampered Chef is Doris Christopher’s extraordinary account of how she turned an innovative concept and $3,000 investment into a business with annual sales approaching the billion-dollar mark. It is packed with real-life lessons and inspiring insights for small-business owners and aspiring entrepreneurs.In 1980 Doris Christopher, a former home economist and teacher, was itching to get back into the workforce after an eight-year hiatus as a stay-at-home mom. Drawing on her personal and professional expertise, and determined to make cooking easier and more convenient for families, she started selling high-quality kitchen tools through cooking demonstrations to groups of women in their homes. Today, the company she started in her basement, The Pampered Chef, is celebrating its twenty-fifth anniversary and has grown into a corporation with tens of thousands of independent kitchen consultants. Now owned by Berkshire Hathaway, The Pampered Chef’s Kitchen Consultants present more than a million Kitchen Shows a year, attended by more than 12 million people.THE PAMPERED CHEF is the story of the vision, energy, hard work, and chutzpah that drove Christopher and her company to the height of success. She describes her early days as a “one-woman show,” chronicles the company’s gradual expansion, its challenges and growing popularity, and the process, offers invaluable advice and sound strategies on how to found and grow a business, including:Hard learned lessons for start-up entrepreneursHow to create a business concept and set your prioritiesKnowing when to expand and when to slow growth so that demand doesn’t overwhelm your operations or suppliesHow to counter the naysayers and deal with adversityToday, as at the company’s founding, achieving a better balance between work and family remains central to The Pampered Chef’s mission. THE PAMPERED CHEF brings Christopher’s recipe for success to women, and men, everywhere.

    Not as a freelancer who only gets paid on a per piece basis, and not as an entrepreneurial start-up that wants to scale as soon as possible, but as a small business that is deliberately committed to staying that way. By staying small, one can have freedom to pursue more meaningful pleasures in life, and avoid the headaches that result from dealing with employees, long meetings, or worrying about expansion. Company of One introduces this unique business strategy and explains how to make it work for you, including how to generate cash flow on an ongoing basis. Paul Jarvis left the corporate world when he realized that working in a high-pressure, high profile world was not his idea of success. Instead, he now works for himself out of his home on a small, lush island off of Vancouver, and lives a much more rewarding and productive life. He no longer has to contend with an environment that constantly demands more productivity, more output, and more growth.   In Company of One, Jarvis explains how you can find the right pathway to do the same, including planning how to set up your shop, determining your desired revenues, dealing with unexpected crises, keeping your key clients happy, and of course, doing all of this on your own.

    It gives you simple, yet effective techniques for creating relentless demand and endless leads. It includes more than 200 proven marketing strategies for attracting new clients, earning more referrals, and building profitable, long-lasting professional relationships. If you want to take your service business to the next level, start here and "Book Yourself Solid.

    Scott Peck, renowned for his writings on spiritual growth and author of the classic, The Road Less Traveled, has inspired countless people with his words of wisdom and insight. Now, in Abounding Grace, Dr. Peck presents us with a collection of his favorite quotations on such essential aspects of life as happiness, love, faith, and virtue. Gleaned from writers and thinkers, both famous and obscure, ancient and modern, these words--sometimes paradoxical, sometimes humorous, always eloquent and thought provoking--serve as guideposts on the road to a more spiritual existence. In his commentary introducing each of the 12 parts of his book, Dr. Peck challenges us to live a life of consciousness, goodness, and wholeness, and to look within ourselves and seriously consider how we may make the most of who we are. Through questions, examples, and anecdotes from his own experiences, Dr. Peck provides an original, fascinating, and enriching reading experience, creating, in truth, An Anthology of Wisdom. Abounding Grace is divided into 12 parts: Happiness, Courage, Compassion, Purity, Perseverance, Courtesy, Faith, Goodness, Love, Respect, Strength, and Wisdom. Dr. Peck has written a lengthy introduction and a commentary for each of the 12 parts. Below is an excerpt from his commentary on Happiness:"Happiness as an unmodified goal will likely be self-defeating. . . . Seek to be loved and you probably won't be; seek to love, on the other hand, and you probably will be. Look solely for happiness, and I doubt you'll find it. Forget about happiness, seek wisdom and goodness, and happiness will probably find you." The following are a few quotations from the same part:"Happiness depends upon ourselves." -Aristotle"The bird of paradise alights only upon the hand that does not grasp." -John Berry"When you jump for joy, beware that no one moves the ground from beneath your feet." -Stanislaw Lec"We all may have come on different ships, but we're in the same boat now." -Martin Luther King Jr."Arrange whatever pieces come your way." -Virginia Woolf "Joy is not in things; it is in us." -Richard

    Selling the shoes from the trunk of his lime green Plymouth Valiant, Knight grossed $8,000 his first year. Today, Nike’s annual sales top $30 billion. In an age of startups, Nike is the ne plus ultra of all startups, and the swoosh has become a revolutionary, globe-spanning icon, one of the most ubiquitous and recognizable symbols in the world today.But Knight, the man behind the swoosh, has always remained a mystery. Now, for the first time, in a memoir that is candid, humble, gutsy, and wry, he tells his story, beginning with his crossroads moment. At 24, after backpacking around the world, he decided to take the unconventional path, to start his own business—a business that would be dynamic, different.Knight details the many risks and daunting setbacks that stood between him and his dream—along with his early triumphs. Above all, he recalls the formative relationships with his first partners and employees, a ragtag group of misfits and seekers who became a tight-knit band of brothers. Together, harnessing the transcendent power of a shared mission, and a deep belief in the spirit of sport, they built a brand that changed everything.

    With "The On-Purpose Person," you'll be on your way to greater order and clarity within 30 minutes of picking up the book. This entertaining story format provides clear principles that are easy to apply to everyday life. You'll put them into practice immediately. Regardless of whether you're in your teens or well into retirement, being on-purpose will inspire and guide you to live true to yourself."Goals are consumable. Purpose is permanent," states Kevin W. McCarthy. "The On-Purpose Person" moves you beyond the surface of life to what matters most so you can make a difference. You'll have a simple, yet powerful system to: Invest your time, talent, and treasure in what is most important Exchange burnout for being integrated Learn why a balanced life is a myth Feel satisfied rather than stressed out at the end of the day Find meaningful time for yourself Align your innate passion and gifting in the right direction Trade discontent and frustration for a growing and enduring joy Make confident, more improved decisions more consistently Manage hurdles and setbacks positively Face opposition from an unassailable position of strength Define your standards for success that are just right for you Gain a vivid understanding of yourself Explore your possibilities equipped to succeed

    That’s one way to describe Peter. Here’s another: poor, uneducated, quick-tempered, and full of doubts and fears. Doesn’t even sound like the same man. And that’s the point of Simon Peter, a new book and six-week adult Bible study by Adam Hamilton. Peter was just an ordinary guy who heard and followed God’s extraordinary call. Discover how you, too, have special gifts, talents, and abilities that God can use to make a difference today. In addition to the Leader Guide and DVD components for adult studies, corresponding youth and children’s resources, sold separately, can be used to create a churchwide study.Chapters Include: The Call of the Fisherman Walking with Jesus in the Storm Bedrock or Stumbling Block? “I Will Not Deny You” From Cowardice to Courage The Rest of the Story

    You’ll learn how to:• Stay in control under pressure• Defuse anger and hostility• Find out what the other side really wants• Counter dirty tricks• Use power to bring the other side back to the table• Reach agreements that satisfies both sides' needsGetting Past No is the state-of-the-art book on negotiation for the twenty-first century. It will help you deal with tough times, tough people, and tough negotiations. You don’t have to get mad or get even. Instead, you can get what you want!

    "Congratulations, Mr. Chairman", said Reg. It was a defining moment for American business. So begins the story of a self-made man and a self-described rebel who thrived in one of the most volatile and economically robust eras in U.S. history, while managing to maintain a unique leadership style. In what is the most anticipated book on business management for our time, Jack Welch surveys the landscape of his career running one of the world's largest and most successful corporations.

    One of the world's greatest entrepreneurs, she turned her personal passion into Martha Stewart Living Omnimedia, a billion dollar business. This Fall she's breaking new ground with two television shows from NBC―her reality show The Apprentice: Martha Stewart and her daytime syndicated show Martha―as well as a radio program on Sirius satellite radio which will provide daily round-the-clock how-to content. What's her secret for success?Now, for the first time, Martha Stewart shares her business knowledge and advice in this handbook for success. Tapping into her years of experience in building a thriving business, Martha will help readers identify their own entrepreneurial voice and channel their skills and passions into a successful business venture. Her advice and insight is applicable to anyone who is about to start or expand a venture of any size, whether it is a business or philanthropic endeavor, but also to individuals who want to apply the entrepreneurial spirit to a job or corporation to increase innovation and maintain a competitive edge.Featuring Martha's top principles for success, as well as stories and anecdotes from her own experiences, Martha's Rules is sure to appeal to business readers, fans, and anyone who admires her for her style, taste, and great advice―and who have great business ideas of their own!

    We face new challenges every day in our jobs and in our personal lives. Those who can handle change are the most fulfilled. Those who fear change will find it hardest to thrive. As a head teacher, Richard Gerver famously transformed a failing school into one of the most acclaimed learning environments in the world - in just two years. As a hugely popular speaker and author, he now helps individuals and companies to embrace change. This book is his powerful personal reflection on change, full of wisdom and practical insights. Whether you are leading a company through change or looking for a new direction in life, let Richard Gerver be your guide.

    . . And How to Avoid Them teaches salespeople how to demonstrate trustworthiness, turn a customer's objection around, and 23 other proven habits for sales success.