We are in the Era of Behavior and the rules of the game have fundamentally changed. It is no longer what you do that matters most and sets you apart from others, but how you do what you do. “Whats” are commodities, easily duplicated or reverse-engineered. Sustainable advantage and enduring success for organizations and the people who work for them now lie in the realm of how, the new frontier of conduct.     For almost two decades, Dov Seidman’s pioneering organization, LRN, has helped some of the world’s most respected companies build “do it right,” winning cultures and inspire principled performance throughout their organizations. Seidman’s distinct vision of the world, business, and human endeavor has helped enable more than 15 million people doing business in more than 120 countries to outbehave the competition. In HOW: Why HOW We Do Anything Means Everything, Dov Seidman shares his unique approach with you. Now updated and expanded, How includes a new preface from Dov Seidman on why how we behave, lead, govern, operate, consume, engender trust in our relationships, and relate to others matters more than ever and in ways it never has before.     Through entertaining anecdotes, surprising case studies, cutting-edge research in a wide range of fields, and revealing interviews with a diverse group of leaders, business executives, experts, and everyday people on the front lines, this book explores how we think, how we behave, how we lead, and how we govern our institutions and ourselves to uncover the values-inspired “hows” of twenty-first-century success and significance.

    Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don’t always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position.How can you deal with conflict at work in a way that is both professional and productive?where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to:? Understand the most common sources of conflict? Explore your options for addressing a disagreement? Recognize whether you?and your counterpart?typically seek or avoid conflict? Prepare for and engage in a difficult conversation? Manage your and your counterpart’s emotions? Develop a resolution together? Know when to walk awayArm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

    No matter what changes, that remains the same. Top producers prospect—and they do it ALL THE TIME. “But how?” you ask, “In the age of the Internet, isn’t cold-calling dead?”Now, in his new book, sales expert Mark Hunter shatters costly prospecting myths and eliminates confusion about what works today. Merging new strategies with proven practices, High-Profit Prospecting will help you:● Find better leads and qualify them quickly● Trade cold calling for informed calling● Tailor your timing and message● Leave a great voicemail● Craft compelling emails● Use social media effectively● Leverage referrals● Get past gatekeepers and open new doors● Steer clear of prospecting pitfalls● Connect with the C-Suite● And moreThe Internet won’t fill your sales funnel—and you can’t rely on the marketing department for leads (not if you want to succeed). High-Profit Prospecting puts the power back where it belongs—in your hands. Follow its formula and start bringing in valuable new business.

    The reader is guided through the process of "getting" this new vision, and then through the specifics of applying it. It's simple, believable, and mechanical; not mystical or theoretical.

    Your chance to own the books readers call thrilling and engrossing. Run A decades old mystery and a deadly game of cat and mouse will change Charlotte Marshall forever. Charlotte has a good life: friends, family, a successful career. Her perfect life is destroyed when research for a book and a connection from her past plunges her into the middle of her worst nightmare. On the run, with no one to trust, Charlotte begins to unravel the work of a sadistic murderer. Afraid and alone, she will learn the meaning of trust and just when to run. Stand Charlotte Marshall survived a nightmare. But moving forward past the trauma is a daily battle. Self-defense training, a high security home, and a trusted circle of family and friends help her improve. But fear still lives. Charlotte can’t lean on ritual and routine forever. She must stand on her own. Desperate to move on Charlotte finds hope in volunteering with FindMe, an organization dedicated to finding people who are missing and helping their families. Her first case ends up being more than she bargained for and Charlotte soon learns that a little hope can be a dangerous thing. She is strong. She is smart. But new threats come. A new danger lurks. Someone evil wants to destroy her. The FBI has no answers. A man is missing. His family deserves the truth. But Charlotte is not alone in this new quest. Her sparring partner, Skeet, is far more complicated than he appears. Together they search for a missing man and discover that death is never far away. Death haunts, the truth taunts, and answers are just out of reach. Charlotte will have to choose to stand and fight or to give in to the fear that waits for her. Redemption Charlotte Marshall’s life changed dramatically when she uncovered a serial killer and narrowly escaped alive. With Lawrence Pheares gone, relationships more validated and trusted than ever, and a new book just aching to be written, careless bliss should have been just around the corner. But when her car is bombed and her worst intuitions realized, a dangerous game of revenge begins to unravel, and for the elusive killer with dark secrets, this time its personal. With all she loves threatened and time running out, Charlotte must outwit her deadliest adversary yet before evil can destroy all she holds dear. A fast-paced, suspenseful, cat-and-mouse story with shocking twists around ever page turn, Redemption keeps the heart pounding and intrigue building for both experienced Charlotte Marshall fans and those new to the series alike.

    Nineteen-year-old Paige Mahoney is working in the criminal underworld of Scion London, based at Seven Dials, employed by a man named Jaxon Hall. Her job: to scout for information by breaking into people's minds. For Paige is a dreamwalker, a clairvoyant and, in the world of Scion, she commits treason simply by breathing.It is raining the day her life changes for ever. Attacked, drugged and kidnapped, Paige is transported to Oxford - a city kept secret for two hundred years, controlled by a powerful, otherworldly race. Paige is assigned to Warden, a Rephaite with mysterious motives. He is her master. Her trainer. Her natural enemy. But if Paige wants to regain her freedom she must allow herself to be nurtured in this prison where she is meant to die.The Bone Season introduces a compelling heroine and also introduces an extraordinary young writer, with huge ambition and a teeming imagination. Samantha Shannon has created a bold new reality in this riveting debut.

    'What have I done?... What have I bloody well done?' Alistair Craig asks himself, as his dream of a million dollars and a new life is shattered upon the shocking discovery of the identity of his passenger. Thrust at the heart of a terrorist kidnap plot, Craig will need to expertly navigate a heart stopping 1,000-mile flight to the Champagne Princess, a luxury yacht anchored in the Atlantic, as he battles to thwart ISIS & the IRA s plans. Political intrigue, violent action, torture and a fraught romance are masterfully woven together in Dennis Kenyon's first, breath-taking thriller, 'Dangerous Appointment'.

    No one was ever charged.Now:After leaving her long term partner, Libby moves into a new apartment in Canal House. To begin with everything seems fine, she is effectively avoiding all communications with her cheating ex Gary. Her new landlord Tim seems pleasant and she regularly pours her heart out to her sister Olly. Soon the cracks begin to widen, her job pressures build to an unmanageable level, Gary is becoming increasingly persistent with his texts and calls and her allusive neighbour Mr Bull is regularly causing disturbances amongst the block. On top of everything, the father of missing woman Bettina who once lived in her flat arrives and seeks her help in finding his daughter.Slowly, the stresses of her new life begin to perpetuate the darker aspects of her personality. Her depressive side slowly takes over and her delicate state of mind is carefully played by a dark mysterious personality. Can she come out of it with her life and sanity?Not for the easily scared............

    Until now...My name is Landon Hamilton, and I’m what the Divine call a diuscrucis - a perfect balance of angel, demon, and human. It means I have a gift.And a destiny.Heaven and Hell have been at war for thousands of years, locked in a secret battle for the souls of humankind. And for thousands of years, humankind has had no one to fight for them. No one to maintain the equilibrium between good and evil. No one who remembers what it means to be human with the power to stand against the supernatural.Until now.So I’ve got to fight. To keep the balance. To prevent Armageddon. To do whatever it takes. My side is humanity’s side, Heaven be damned and Hell be blessed. I didn’t make the rules and I never asked for this job, but I’m the only one who can do it.Game on.Includes all seven books in the Divine series:1. Balance2. Betrayal3. Broken4. Bound5. Evolution6. Execution7. Extinction

    His gentle story is more of a puzzle where readers are asked to look at the evidence shared throughout the book and find the killer before their identity is revealed. June 2014. Oliver Cole graduates from Hendon Police College as a Detective Constable and heads off to his choice of posting to Northumbria Police in the North East of England. Cole is a shy but highly regarded new recruit with a talent for puzzle solving; from his first day he comes under the instructional wing of long-serving Detective Chief Inspector Jack Collier and his education really begins. Within weeks the body of a young girl is found neatly laid out on a gravestone in a local churchyard with an unusual addition of a noose around her neck. Cole is instructed to work with DCI Collier to find the killer but soon another body is found in identical circumstances and a picture begins to unfold of a serial killer.

    Only one can come out on top. Dave Carter is king of the East End, but someone has their eye on his crown. Martin Morton is determined to make his mark and take down Dave Carter while he’s at it. If anyone stands in his way, he’ll wipe them out. But has Martin bitten off more than he can chew? When his own family start to turn against him, Martin realises there is trouble brewing in the East End in more ways than one.

    

    Our brains are constantly transmitting and receiving signals of which we are unaware. Studies show that these constant inputs drive the great majority of our decisions about what to do next—and we become conscious of the decisions only after we start acting on them. Many may find that disturbing. But the implications for leadership are profound.In this provocative yet practical book, renowned speaking coach and communication expert Nick Morgan highlights recent research that shows how humans are programmed to respond to the nonverbal cues of others—subtle gestures, sounds, and signals—that elicit emotion. He then provides a clear, useful framework of seven “power cues” that will be essential for any leader in business, the public sector, or almost any context. You’ll learn crucial skills, from measuring nonverbal signs of confidence, to the art and practice of gestures and vocal tones, to figuring out what your gut is really telling you.This concise and engaging guide will help leaders and aspiring leaders of all stripes to connect powerfully, communicate more effectively, and command influence.

      Switch by Chip Heath and Dan Heath| Key Takeaways, Analysis & Review Switch: How to Change Things When Change is Hard (2010) is about how to bring about change in an organization. Its main focus is changing behavior by appealing to the rational and emotional sides of people’s psyches. To generate change, authors Chip and Dan Heath maintain, a leader must connect with both sides, the rational and the emotional. This is because sometimes, one side can work against the other and sabotage successful change. The rational side tends to analyze possibilities for change so much that it becomes unable to act—so change never occurs. The emotional side is ready, or even eager, to act on change, but it can act compulsively and without focus. This means that changes based solely on emotion are likely to fail. To bring about real change, a leader must stimulate the emotional side of a group’s psyche to get the process of change underway, then harness its rational side to give this change a concerted direction…  This companion to Switch includes: Overview of the book Important People Key Takeaways Analysis of Key Takeaways and much more!

    But a powerful new business tool - analytics - is enabling many firms to aggressively leverage their data in key business decisions and processes, with impressive results.In their previous book, Competing on Analytics, Thomas Davenport and Jeanne Harris showed how pioneering firms were building their entire strategies around their analytical capabilities. Rather than "going with the gut" when pricing products, maintaining inventory, or hiring talent, managers in these firms use data, analysis, and systematic reasoning to make decisions that improve efficiency, risk-management, and profits.Now, in Analytics at Work, Davenport, Harris, and coauthor Robert Morison reveal how any manager can effectively deploy analytics in day-to-day operations—one business decision at a time. They show how many types of analytical tools, from statistical analysis to qualitative measures like systematic behavior coding, can improve decisions about everything from what new product offering might interest customers to whether marketing dollars are being most effectively deployed.Based on all-new research and illustrated with examples from companies including Humana, Best Buy, Progressive Insurance, and Hotels.com, this implementation-focused guide outlines the five-step DELTA model for deploying and succeeding with analytical initiatives. You'll learn how to:· Use data more effectively and glean valuable analytical insights· Manage and coordinate data, people, and technology at an enterprise level· Understand and support what analytical leaders do· Evaluate and choose realistic targets for analytical activity· Recruit, hire, and manage analystsCombining the science of quantitative analysis with the art of sound reasoning, Analytics at Work provides a road map and tools for unleashing the potential buried in your company's data.