You fear your emotions could block you from a resolution. But you can communicate in a way that’s constructive—not combative. Difficult Conversations walks you through:• Uncovering the root cause of friction• Maintaining a positive mind-set• Untangling the problem together• Agreeing on a way forwardDon't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives—from the most trusted source in business. Also available as an ebook.

    But does he know how to hide a dead body? Or cry with diginity? If not, this book's for him' COSMOPOLITAN, Book of the MonthA TOP GEAR magazine Book of the MonthPRODUCT DESCRIPTIONCall yourself a man? You do? Do you even know what a real man is? Are you a six-foot-one Adonis who wears all the latest fashions, moisturises regularly, visits spas for pleasure and never does anything wrong? Or do you drink twenty pints every Friday night, guzzle a kebab on the way home and then fart yourself to sleep? It's time to stop being the man everyone expects you to be and be the one you want to be.Learn how to:- Pick locks, safes and chastity belts- Disappear without a trace in 24 hours- Win a gun fight- Survive the wild- Ride a wall of death- Work a 4-hour week- Survive any crisis- Make things go boom- Drive cars sideways- Be a great dad…and, of course, drive a tank. Fast-paced and funny, this is the ultimate bible for the modern man.* A 'dangerous book for men' - how to embrace life to the full and how to be your own man * Top Gear meets 101 Things To Do Before You Die (Richard Horne)

    -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your ShipWhen I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that consistently gave Disney a tremendous advantage in the marketplace. Now, anyone can know these secrets of success thanks to Doug Lipp's informative book. No matter what your business, the lessons taught at DisneyUniversity will prove invaluable. -- Michael Eisner, Former CEO and Chairman, The Walt Disney CompanyWhen it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years.How has Disney succeeded in maintaining such a powerful workforce for so many years? Why are so many corporations and executives drawn to study how Disney continues to exemplify service and leadership standards?The Disney University, founded by Van France, trains the supporting cast that helps create the world-famous Disney Magic. Now, for the first time, the secrets of this exemplary institution are revealed. In Disney U, Doug Lipp examines how Van perpetuated Walt Disney's timeless company values and leadership lessons, creating a training and development dynasty. It contains never-before-told stories from numerous Disney legends. These pioneers share behind-the-scenes success stories of how they helped bring Walt Disney's dream to life.Disney U reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. Doug Lipp lays out 13 timeless lessons Disney has used to drive profits and growth worldwide for more than half a century.To this day, the Disney University continues to turn out some of the most engaged, loyal, and customer-centered employees the business world has ever seen. Using the lessons outlined in Disney U will set your organization on a path of sustained success.PRAISE FOR Disney U:I highly recommend Disney U to anyone interested in building an enduring market presence and brand. -- Stephen Cannon, President and Chief Executive Officer, Mercedes-Benz USALipp's narratives reveal how Van and other Disney visionaries set the stage for a world-class organization by skillfully balancing both 'people' and 'technology.' -- Debi Aubee, Vice President of Sales, Bose CorporationEvery leader should have the equivalent of a Van France at his or her side. Thanks to Doug Lipp, we can now tap into the brilliance of a man who helped Walt createThe Happiest Place on Earth. -- David Overton, Founder and Chief Executive Officer, The Cheesecake FactoryHow does Disney University create such enthusiastic, loyal, and customer-centered employees, year after year? Now, for the first time, Doug Lipp takes us on a journey backstage to answer this pivotal question. -- John G. Veres III, Ph.D., Chancellor, Auburn University at MontgomeryDoug Lipp shares terrific stories about Disney that underscore the importance of creating an organizational culture with an unwavering dedication to superlativeservice and exceptional quality, both for employees and customers. He then takes it a step further by explaining how to bring these values to life for your organization. -- Christine A. Morena, Executive Vice President of Human Resources, Saks Incorporated

    Yes, wehave the same instincts and the same sexual desires but our personal preferencesare as different as grains of sand in the desert. (That’s why the saying goes thatpeople are as unique as snowflakes)All women don’t like the same food, they don’t like the same clothes… They don’teven like the same COLOR. So how can all women be interested in the same thingfrom a man? Think about it Some women like funny men. Some women like cockymen. Other women like gothic men, jocky men or men of a certain race, age orfinancial status.So approaching women with the same techniques for starting conversation, or eventhe same techniques when it comes to the bedroom is a losing bet… But it’s been ourbest guess to date! It’s like playing the roulette wheel at the casino, and only placingyour chips on either red or black.Yeah, you’ll win 50% of the time, and maybe you’ll get her a little attracted to you…But it’s better than playing the numbers in the middle where your chances of successare slim and you’re likely to lose your shirt. It’s not the best way to play the game,however, it’s the SAFEST way. With the skills you have know, it’s the EASIEST way to win.What if there was a BETTER way?What if you could confidently bet all of your chips on a number in the middle? You’d winevery time and you’d make a KILLING in profits. It’s the same way with women: Whenyou know exactly what she likes; the deepest, darkest thoughts she thinks; and whenyou know what she secretly CRAVES from men, you can match her dating and sexualneeds perfectly.You’ll be the guy she’s been looking for. You’ll appear like a mind reader. You’ll seem likeyou know her better than she knows herself. Even if you just met her a few minutes ago.Until now, you couldn’t get this information about her unless you stole her diary and read it.But recent insights into Female Psychology have cracked her mind right open, and you canpeek into the Pandora’s Box to see her secret thoughts and read the contents. For example:Did you know that there are two ways women like to be approached? 50% of women respondwell to a compliment while the other 50% of women wouldn’t DREAM of falling for a line like that.If the beautiful woman you just met likes the compliment you gave her, she’ll start to connectwith you and find her attractive.If she doesn’t vibe with your line You’re dead where you stand. You won’t get another chanceto win her heart, and she’ll go back to whatever she was doing.You can have THAT GIRL! You can save that conversation! With the new Pandora’s Box TechniquesVin DiCarlo discovered, you’ll know whether she’s a compliment girl or not before you everapproach her.

    Now, he’s combining his proven techniques with engaging principles of storytelling and fun exercises to show readers how they can apply the principles of EI on the job to achieve greater success. Filled with real-life profiles of people who faced emotional intelligence dilemmas and easy-to-implement solutions, Other Kind of Smart offers tools that will bring results in as little as five minutes a day and teaches readers how to: develop stress tolerance, cultivate empathy, increase flexibility with coworkers, boost assertiveness, and resolve problems successfully. The difference between those who become successful in life and those who struggle is their ability to exhibit and leverage strong people skills. Complete with an EI quiz that will help readers measure their level of emotional intelligence and EI growth, this invaluable guide enables all professionals to improve their relationships and increase their effectiveness at work in a practical, accessible way.

    

    Social media marketing is a cheaper and highly effective way to spread up-to-the-minute news; an easy, inexpensive way to enlarge your audience, customers, and business.Social Media Marketing For Dummies provides an indispensable resource for small businesses and start-ups looking for low-cost online marketing strategies, as well as for marketers in larger companies who want to be more involved with social media. Learn which social media site best fits you and your business and how to:Use Twitter, blogs, Facebook, and other social media outlets to full advantage Create your own online spokesperson for your brand Identify social media sites that appeal to your target audience Tell which social platform works for which objectives Develop a unique, Google-able voice in social media Optimize your page to attract clicks and customers Set up a program to assess your success and measure your results Social Media Marketing helps you learn the art of social media marketing to build your business to its full potential. Includes contributions by Michael Becker, Jeannette Kocsis and Ryan Williams

    Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt.Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.

    So how do you become one of them? How can you learn to “own the room”? This book will help you develop your leadership presence. According to Amy Jen Su and Muriel Maignan Wilkins, leadership presence is the ability to consistently and clearly articulate your value proposition while influencing and connecting with others. They offer a simple and compelling framework, as well as practical advice about how you can develop your own personal presence.No matter where you sit in an organization, you can “own the room” if you are able to do two things well: first, demonstrate your authentic value and distinction, and second, connect to others in a positive way. Leaders who are able to be authentic while connecting with and impacting others have what the authors call a “signature voice”—a means of self-expression that is uniquely and distinctly their own. Once you discover and express your own signature voice, you’ll be ready to take your leadership presence to the next level.Filled with real-life stories and examples, Own the Room demystifies the concept of presence and gives you the tools you need to identify and embrace your unique leadership voice—and have a greater impact on the world around you.

    The Chapman Guide to Solving Conflicts Without Arguing provides a simple blueprint for achieving solutions to everyday disagreements without having to have a "winner" and a "loser." By learning how to listen empathetically, respecting each other's ideas and feelings and understanding why some issues are so important to your spouse, not only will those daily problems be worked out successfully, but both of you will end up feeling appreciated, respected, and loved.

    At its root, the principle works like this: Like Dorothy and the gang in The Wizard of Oz, most businesspeople have the tools to succeed, but when things go wrong they blame circumstance or others instead of looking within for the true cause of unsatisfactory results. Once individuals learn to accept responsibility, they can use the Oz Principle to become better leaders. Now, with corporate scandals in the headlines and the culture of victimization running rampant at every level of the business world, Roger Connors, Tom Smith, and Craig Hickman return with a new edition of The Oz Principle. Fully revised, this edition will update the statistics, concepts, and relevant companies through fresh, timely anecdotes and stories.

    While my upcoming book will give advanced strategies to master the game of speaking, this book allows you to get in the game and get started.Through this book you will learn 7 strategies you can begin today. These strategies will give you a new perspective, they will prepare you, and they will give you actions to practice. As you implement these strategies, your fear will begin to fade. It can easily seem like everyone is a gifted speaker when you watch TED talks or compare yourself to skilled co-workers giving presentations. Don't get caught up in the costly comparison trap. Instead, take action to improve your ability and to overcome your fear.If you struggle in speaking, then first realize that you are not alone. Public Speaking is the #1 fear in America. You are not alone.Millions of people are terrified at the prospect of going up on stage and addressing a crowd even more than they’re afraid of death. Moreover, it’s an unavoidable experience  if you want to succeed in this world.  Maybe it’s a business presentation for your career path, a speech in school, or a toast at your best friend’s wedding. Fear of speaking grips you. However, it doesn’t have to. Not anymore. Full of relatable anecdotes, executable tips, and plenty of laugh-out-loud moments, this book promises to teach you 7 proven strategies to help you find your inner presenter. Don’t wait any longer. Today is the day you take charge of your anxiety, calm your nerves, and – most importantly – speak with no fear. Some encouragement from author and communications coach, Mike Acker: Where you are is not where you have to be. This sentence is included in my introduction. Do you believe it? Do you believe in yourself? At least some part of you does. Otherwise, you wouldn’t be here! Let’s build on this belief. Take a moment and whisper the immortal words from the classic story, The Little Engine That Could, “I think I can. I think I can. I think I can.”Are you struggling? Do you find yourself dwelling on negative thoughts? “It’s not going to work for me.” “I’m just not a good speaker.” “I’m an introvert. I just can’t.” “I’ve tried in the past, and it didn’t work.”If you are struggling to believe, will you begin to suspend disbelief? I encourage you to read this book as a believer, not as a skeptic. Education will often teach you to think critically. Keep that mindset for work and academics. When it comes to improving your communication, you need to read this receptively. Trade in any negativity for positivity. Think well of yourself. Believe in yourself.

    He reveals how Salesforce’s core values—trust, customer success, innovation, and equality—and commitment to giving back have become the company’s greatest competitive advantage and the most powerful engine of its success. Because no matter what business you’re in, Benioff says, values are the bedrock of a resilient company culture that inspires all employees, at every level, to do the best work of their lives. Along the way, he shares insights and best practices for anyone who wants to adapt the company culture to thrive in the face of the inevitable disruption ahead.None of us in the business world can afford to sit on the sidelines and ignore what’s going on outside the walls of our workplaces. In the future, profits and progress will no longer be sustainable unless they serve the greater good. Whether you run a company, lead a small team, or have just draped an ID badge around your neck for the first time, Trailblazer reveals how anyone can become an agent of change.Advance praise for Trailblazer“In Trailblazer , Benioff shares how his business  became hugely successful not in spite of his determination to do what he believed was the right thing,  but because of it. He provides a role model for talented young people in the business world, and for everyone who wants to make a positive impact during their lives.”—Jane Goodall, Primatologist and world-renowned conservationist

    Covey's eldest son comes a revolutionary new path towards productivity and satisfaction. Trust, says Stephen M.R. Covey, is the very basis of the new global economy, and he shows how trust—and the speed at which it is established with clients, employees and constituents —is the essential ingredient for any high–performance, successful organization. For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship—from the most personal to the broadest, most indirect interaction—and how to establish trust immediately so that you and your organization can forego the time–killing, bureaucratic check–and–balance processes so often deployed in lieu of actual trust.

    Since the number one factor in employee success is the relationship between employees and their immediate managers, employees need to take greater responsibility for getting the most out of that relationship. Drawing on years of experience training managers and employees, Tulgan reveals the four essential things employees should get from their bosses to guarantee success at work.Shows employees how to ask for what they need to succeed in their high-pressure jobs Shatters previously held beliefs about how employees should manage up Outlines what employees must get from their managers: clear expectations; the skills needed to perform their jobs; honest feedback, recognition or rewards A novel approach to managing up, It's Okay to Manage Your Boss is an invaluable resource for employees who want to work more effectively with their managers.