Book picks similar to
Customer Care: How to Create an Effective Customer Focus by Sarah Cook
self-improvement
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Experiential Marketing: How to Get Customers to Sense, Feel, Think, ACT, Relate
Bernd H. Schmitt - 1999
Schmitt shows how managers can create holistic experiences for their customers through brands that provide sensory, affective, and creative associations as well as lifestyle marketing and social identity campaigns.In this masterful handbook of tools and techniques, Schmitt presents a battery of business cases to show how cutting-edge companies use "experience providers" such as visual identity, communication, product presence, Web sites, and service to create different types of customer experiences. To illustrate the essential concepts and frameworks of experiential marketing, Schmitt provides:SENSE cases on Nokia mobile phones, Hennessy cognac, and Procter & Gamble's Tide Mountain Fresh detergent;FEEL cases on Hallmark, Campbell's Soup, and Haagen Dazs Cafes in Asia, Europe, and the United States;THINK cases on Apple Computer's revival, Genesis ElderCare, and Siemens;ACT cases on Gillette's Mach3, the Milk Mustache campaign, and Martha Stewart Living;RELATE cases on Harley-Davidson, Tommy Hilfiger, and Wonderbra.Using the New Beetle and Sony as examples, Schmitt discusses the strategic and implementation intricacies of creating holistic experiences for customers. In an intriguing final chapter, he presents turn-around techniques such as "Objective: To Dream," "Send in the Iconoclasts," and "Quit the Bull," to show how traditional marketing firms can transform themselves into experience-oriented organizations.This book will forever change your perception of customers, marketing, and brands -- from Amtrak and Singapore Airlines to Herbal Essences products and Gwyneth Paltrow.
Design Thinking Methodology Book
Emrah Yayici - 2016
It includes easily applicable design thinking techniques, such as - HMW questions, - personas, - mind mapping - empathy mapping, - affinity diagram, - value-proposition canvas, - storyboard, - cause-and-effect diagram, - brainstorming, - brain dumps, - reverse brainstorming, - benchmarking, - journey map, and - prototyping. A real-life case study is used to introduce design thinking methodology and techniques in a more practical way to a broad range of practitioners, including - project managers and IT specialists, - innovation teams, - marketing professionals and brand managers, - product managers, - designers, - consultants, - strategic planning experts, - entrepreneurs, - C-level executives, and architects. The book explains how artful thinking perspectives can be applied to enhance design thinking skills, such as - creativity, - thinking out of the box, - empathy, - visual thinking, - observation, - asking the right questions, and - pattern recognition. It also describes how to apply design thinking and lean and agile methodologies together.
How To Make Him BURN With Desire...Only For YOU (FOR WOMEN ONLY Book 2)
Lanie Stevens - 2013
There are a few chapters dedicated to what men have shared with me about things that will make them leave a relationship or be unhappy with their mate. However, this book is to empower you (women) and help you get ANY man to desire you. Get any man without making changes to your looks, behavior or personality. If you decide to make changes it will just be to improve yourself AND because that is what you desire. Let's face facts, most relationship books tell you "what you need to do to change yourself" and attract a man. Some tell you that you need to be a "bitch" and others that you need to be a "pussycat"…really? Just like there are all kinds of reasons you are attracted to a certain man, there are all kinds of reasons he will be attracted to you. Why would you arbitrarily change anything about yourself? What if the thing you change would be the ONE thing he would like about you? There are a few things that I found ALL men hate: 1) women who let themselves go physically; 2) women who "nag, bitch and complain"; and 3) women who use the "bait and switch" to get their man. I will cover those things in the book BUT this book is not written to change you. This book will have men desiring you (and only you) in spite of what you look like, your personality, physical appearance or outward desirability. You will learn a technique that can be used at any time and place. A technique that will have him wanting you and thinking about you with desire….whenever you please. Ladies, the power of the pussy is not located between your legs. It is located between your ears! You just don't know how to use it…yet! In "Pussy Whip" A Guide To Control Your Man I taught you a technique that will change your life. Did you read it and listen? This book will take it a step further and add desire to your capabilities. You don't need to remember how long to look in someone's direction, how many times to bat your eyelashes, whether you should call him or not, how many dates before having sex….silly dating books written by people who don't know my technique. If you want to change yourself to attract a man...go for it! It you want to have a man (any man) desiring you using one simple technique... then this is the one book you need. One technique to have ANY man panting after YOU!!! It may be a total stranger OR the man who sleeps next to you each night. He will think of you with a burning desire! Lanie Stevens is the author of: Lustful Lanie (Erotic Romance) - Book One Lustful Lanie (Erotic Romance) - Book Two Lustful Lanie (Erotic Romance) - Book Three "Pussy Whip" A Guide To Control Your Man (non-fiction) How To Make Him BURN With Desire…Only for YOU (non-fiction)
TransForm: Dramatically Improve Your Career, Business, Relationships, and Life: One Simple Step at a Time
Jeff Haden - 2014
It provides concrete, practical, real-world ways that anyone can increase personal productivity, improve professional relationships, achieve goals, become a better leader, develop both personally and professionally... and become remarkable. You'll notice I didn't solicit a bunch of testimonials. Or have friends and family write reviews. What other people -- even notable people -- think about a book is interesting but ultimately irrelevant. All that matters is what you think... and I think you'll find at least five things you can start doing differently in less than fifteen minutes. The book is broken down into 10 sections: 1. Happiness 2. Goals 3. Success 4. Personal Development 5. Personal Productivity 6. Professional Relationships 7. Leadership 8. Praise 9. Entrepreneurship 10. Remarkable Want to improve your life? Want to be more successful and happier? I promise you can.
The Blog Startup: Proven Strategies to Launch Smart and Exponentially Grow Your Audience, Brand, and Income without Losing Your Sanity or Crying Bucketloads of Tears
Meera Kothand - 2020
It takes several years for that—more than a book and a couple of days of reading can promise.
But this gives you a plan for success before you even start. Think of it as a road map for your first 90 days!Now, you can start a solid blog with the potential to make money WITHOUT a $1,000+ blogging education!
Here’s a snapshot of what’s packed into this how-to guide:
Popular guru promises exposed! I expose the truth about popular revenue streams and why NOT ALL monetization options are right for you despite guru promises!
The 2M (+1) strategy to help you hit your first $1K blogging.
How to find YOUR unique angle, so you can stand out from the pack and attract the right kind of readers.
The smartest ways to make critical website pages sticky—Make these pages shout out “YES, you’re in the right place!” and understand what you need and don’t need to include.
Why some bloggers make the leap and others don’t. (It has everything to do with what they don’t do!)
3 MUST-ANSWER questions that will shape your blog’s journey.
How to create a strategic blog launch plan and my answer to the question “How many posts do you need before launching?” (No more confusion or stress. Just an actionable plan for results.)
AND MORE!
Imagine knowing exactly what you need to focus on despite all the distractions pulling you in a million directions.Imagine if in a mere year you accomplish more than you ever thought possible, feel a sense of satisfaction, and actually make progress toward this larger vision of what you want your blog and business to do for you.You don't flinch, get panicky, or try different tactics hoping one sticks. You have a plan of action and every decision you make for your blog is calculated and intentional. That’s the power of the process and the promise behind The Blog Startup!Intrigued yet?
Then scroll to the top and click or tap “Buy Now.”
Hitting the Sweet Spot: How Consumer Insights Can Inspire Better Marketing and Advertising
Lisa Fortini-Campbell - 2001
Clear and engaging - written by one of the top professionals in consumer insight. The book takes you through the process step by step - from Data to Information to Insight to Inspiration. This book is used worldwide by both students and professionals.
Pmp Exam Prep Questions, Answers, & Explanations: 1000+ Pmp Practice Questions with Detailed Solutions
Christopher Scordo - 2009
So why aren't students laser-focused on taking practice exams before attempting the real thing? Reflects the current PMP exam format and the PMBOK(r) Guide - Fifth Edition! The practice tests in this book are designed to help students adjust to the pace, subject matter, and difficulty of the real Project Management Professional (PMP) exam. Geared towards anyone preparing for the exam, all tests include clear solutions to help you understand core concepts. If you plan on passing the PMP exam, it's time to test your knowledge. It's time for PMP Exam Prep - Questions, Answers, & Explanations. Now packed with Over 1,000 realistic PMP sample questions to help you pass the exam on your FIRST try. In this book: 1000+ detailed PMP exam practice questions including 18 condensed PMP mock exams that can be completed in one hour; 11 Targeted PMBOK Knowledge Area tests, and detailed solution sets for all PMP questions which include clear explanations and wording, PMBOK Knowledge Area and page references, and reasoning based on the PMBOK Guide - Fifth Edition. Includes FREE PMP exam formula reference sheet! ** For PMP exams AFTER March 2018 **
Time is not infinite: 12 principles to make the best use of your time
Paolo Ruggeri - 2019
I saw them spending more and more time with their team in the office until their week became highly laborious. They would only leave the office to eat and sleep. I don’t mean to say that we should only work from 9 to 5, 5 days a week and then completely ignore our work on weekends. I know that sometimes we have to put in the extra hours to meet our deadlines and achieve our targets; however, when this becomes the norm, it means that we need to consider alternatives such as working smarter rather than harder. This is the reason why I am writing this book Dedicated to all Entrepreneurs, Business Owners, CEOs, Managing Directors and Company Managers who think that every working day should be 48 hours, during which the need to eat, sleep and socialize is nonexistent. To all those who wait for the weekend just to rest...I, too, was one of them so many years back!
The 5 Levels of Leadership: Proven Steps to Maximize Your Potential
John C. Maxwell - 2011
In fact, being chosen for a position is only the first of the five levels every effective leader achieves. To become more than "the boss" people follow only because they are required to, you have to master the ability to invest in people and inspire them. To grow further in your role, you must achieve results and build a team that produces. You need to help people to develop their skills to become leaders in their own right. And if you have the skill and dedication, you can reach the pinnacle of leadership—where experience will allow you to extend your influence beyond your immediate reach and time for the benefit of others.The 5 Levels of Leadership are:1. Position—People follow because they have to.2. Permission—People follow because they want to.3. Production—People follow because of what you have done for the organization.4. People Development—People follow because of what you have done for them personally.5. Pinnacle—People follow because of who you are and what you represent.Through humor, in-depth insight, and examples, internationally recognized leadership expert John C. Maxwell describes each of these stages of leadership. He shows you how to master each level and rise up to the next to become a more influential, respected, and successful leader.
From Grit to Great: The Journey to Becoming Asia's Apprentice
Jonathan Yabut - 2014
FROM GRIT TO GREAT is a delightful treat for aspiring students, millenial workers, and budding entrepreneurs of all ages looking for inspiration and motivation on how to "make it big." It's the book where business meets wit. Join Jonathan as he discusses the following topics:FUEL YOUR SUCCESS FROM GRIT: What is Grit? How do you develop grit? Jonathan explains that you don't need to become Einstein, a Richie Rich, or a royalty to succeed in life--what you need is grit.BEHIND THE SCENES SPILLED: From bedroom to boardroom, Jonathan shares never-before-revealed thoughts and life lessons taken from Mr. Tony Fernandes and fellow candidates.HACK THE CORPORATE WORLD: From working hard to working smart, get practical tips on how to climb the corporate ladder faster!BE THE NEXT APPRENTICE: Aspiring to join The Apprentice Asia? Learn tips and tactics from the winner himself!
What Makes the Great Great
Dennis Kimbro - 1996
In What Makes the Great Great, the author explores the strategies and thought processes of successful African-Americans. Through dozens of interviews and the inspirational stories of people like John H. Johnson, Publisher of Ebony magazine, Condoleeza Rice, Provost of Stanford University, and Ann Fudge, President of Maxwell House Coffee, Dr. Kimbro outlines the nine strategies that determine success.According to Dr. Kimbro, being great depends on a commitment to making dreams come true: "All high achievers make choices, not excuses." He believes we all have the seeds of greatness in us, and his book gives readers the tools to discover and nurture those seeds, showing hem how to motivate themselves to master every aspect of their lives.
The Negotiation Book: Your Definitive Guide to Successful Negotiating
Steve Gates - 2010
Fact. No other skill will give you a better chance of optimising your success and your organisation's success.Every time you negotiate, you are looking for an increased advantage. This book delivers it. From planning, dynamics and strategies, to psychology, tactics and behaviours, nothing will put you in a stronger position to build capability, build negotiation strategies and facilitate negotiations through to successful conclusions. Chapters include:The Clock Face of Negotiation Can You Really Negotiate? Limitations The Architect The 'e' Factor Empowerment Creativity Partnerships The Negotiation Book is your competitive advantage. That's something everyone can agree on.
The Path: Find Fulfillment Through Prosperity from Japan's Father of Management
Konosuke Matsushita - 1968
Nurture your ability to embrace differences. Seek out challenges--scale one mountain after another. Face challenges that matter-- learn to "fight with real swords." These and other lessons were the constants in the life of Konosuke Matsushita, founder of the Panasonic business empire. In this first complete English translation of "The Path," Matsushita's timeless advice will benefit anyone who desires to lead better by living better.For the first time in English, the complete translation of one of the most popular and important management books ever published.In Japan, the name Konosuke Matsushita is spoken with a hushed reverence. Even now, twenty-one years after his death, Matsushita-san is praised by some as "the god of management," and he remains one of the most influential and inspirational business thinkers ever. Founder and father of the global corporation Panasonic, Matsushita saw the creation of wealth not as a goal or destination but as a voyage. And in "The Path," Matsushita shared the wisdom and insights acquired on his journey: how to inspire true innovation at all levels, manage through difficult times, and create lasting value and a great legacy.Written humbly from a platform of accomplishment virtually unparalleled among businesspersons, "The Path" demonstrates to readers today the many ways each of us can find within ourselves the strength and focus to do good by doing well. Brief, beautifully stated chapters offer an unconventional management philosophy that you can apply universally, as well as to specific everyday situations: When You Have to Make Important Decisions To Further Improve Your Work To Cultivate a Spirit of Independence To Further Expand Your Business For the Country to Prosper For more than four decades, "The Path" has been a perennial bestseller, with nearly 4.5 million copies sold worldwide. Presented here in its entirety for the first time in English, this book offers an enlightening and informative spiritual blueprint for entrepreneurs, executives, managers, and anyone who wishes to learn from a great master. Follow "The Path." It may lead you--and help you lead others--to professional success and personal fulfillment.
Boom, Bust & Echo: How to Profit from the Coming Demographic Shift
David K. Foot - 1996
From financial planning to urban planning, Professor David Foot shows us how to track the trends that will have a profound impact upon our lives. The boomers, the busters, and the echo generation: discover the nation's future - and yours - in demographics, the simple but highly potent tool for understanding the past and foretelling the future, by Canada's foremost expert. What are the best investments? Where are the new business opportunities? What will become of our cities? What are the prospects for real estate? The job market? Education? Health care? Foot and Stoffman provide answers in a book full of arresting insights and practical ideas.