But it's worse when people inside these companies can't pinpoint the problem because they're too focused on business processes. This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you can visually map your existing customer experience and envision future solutions.Product and brand managers, marketing specialists, and business owners will learn how experience diagramming can help determine where business goals and customer perspectives intersect. Once you're armed with this data, you can provide users with real value.Mapping Experiences is divided into three parts:Understand the underlying principles of diagramming, and discover how these diagrams can inform strategyLearn how to create diagrams with the four iterative modes in the mapping process: setting up a mapping initiative, investigating the evidence, visualizing the process, and using diagrams in workshops and experimentsSee key diagrams in action, including service blueprints, customer journey maps, experience maps, mental models, and spatial maps and ecosystem models

    His tips are always realistic, accessible, and sticky. It's not just talk, this is productivity advice that will change your life."Jocelyn K. Glei, author and Founding Editor, 99UWe are living in an age of unprecedented creative stimulation--via the internet, social media, all-pervasive technology, and an "always on" working culture.Which means we are living in an age of unprecedented distraction from focused creative work--from all the same sources.First, computers and the internet transformed the work we did at our desks. Then along came smartphones to transform our social lives and make our work mobile.Now we have our work, our network, our media, and our social media with us wherever we go. Augmented Reality (AR) is layering more and more virtual elements over the physical world we inhabit, and Virtual Reality (VR) promises us escape to unlimited virtual worlds.The pace of change is exciting, overwhelming, and unstoppable.And creators are increasingly discovering a downside to the brave new world: countless distractions and interruptions  endless email  pressure to keep up  anxiety about falling behind  difficulty concentrating  aches and pains from too much time at the keyboard  Dig a little deeper, and the biggest concern for many creatives is a nagging sense that their most important work is being left undone.If you're excited by the opportunities of the creative age, but worried about the effect of all those interruptions and digital distractions on your creative work, Productivity for Creative People has been written for you.For the past twenty years creative coach Mark McGuinness has helped hundreds of creatives like you to overcome these challenges.A poet and creative entrepreneur, he is the author of Motivation for Creative People and Resilience: Facing Down Rejection and Criticism on the Road to Success. He is also a co-author of the bestselling books from 99U, Manage Your Day-to-Day and Maximize Your Potential.Mark's latest book, Productivity for Creative People, is a collection of insights, tips, and techniques to help you carve out time for your most important work - while managing your other commitments. All the solutions he shares have been tested with real people in real situations.You will learn: How getting organized can make you more creative  Why multitasking doesn't work  How to tell if you're really overloaded - and what to do about it  The importance of panicking early  How doing nothing can make you more productive  The crucial difference between incubation and procrastination  How to carve out time for your most important creative work  Why boredom is necessary for creativity  What to do about all that email  How to nap like a NASA pilot  A simple technique to reduce smartphone addiction  Productivity for Creative People is the perfect guide to creating extraordinary work without (necessarily) disappearing to a cabin in the woods,

    This work helps you learn what each game will accomplish, why it works, and how to play it with customers. It then shows how to integrate the results into your product development processes, helping you focus your efforts and reduce your costs. Full description

    Are you also struggling with the same problems as other people who learn languages? Do you recognize any of these? Many of us have families, a full-time job, and problems finding enough time to study. It’s difficult to ensure that we study regularly and make progress in the new language. We try to force ourselves to study regularly, so we register for language courses and pay for access to Internet apps, but this artificial motivation becomes quickly a flash in the pan. When we try to study we don’t know how to do it efficiently. What techniques should we use? How can we remember the vocabulary? How do we deal with the grammar? We try different solutions, but none brings the desired results. Why is it that some people are able to master more than ten languages? How do the polyglots find the time? What do they do to learn any language in a matter of months? As a teenager, Konrad Jerzak vel Dobosz wanted to become a polyglot, but like most of us he needed to deal with the same challenges: lack of time, lack of an efficient method of learning, difficulties memorizing the vocabulary, lack of motivation and the fear of making mistakes. He decided to analyze the methods of well-known polyglots, including Heinrich Schliemann, Emil Krebs and Giuseppe Mezzofanti. He took a close look at the approaches proposed by modern language learning experts Richard Simcott, Luca Lampariello, Moses McCormick and Benny Lewis. This book, The Secrets of Polyglots is the result of his analysis of the methods developed by the greatest polyglots. You can find here the description of the techniques used by the biggest experts, and also a step-by-step method, which Konrad Jerzak vel Dobosz used himself to learn more than ten languages. The Secrets of Polyglots was written especially for people who: - Need to learn a foreign language, but don’t have much time to study - Have registered for language courses, but aren’t happy with the results - Learn by themselves, but want more efficient techniques - Want to learn several languages simultaneously, but don’t know how to - Desire to be able to master any foreign language in a couple of months The first part is a description of 17 extremely efficient techniques and concepts that will improve your language learning process. The second part explains, step-by-step, the learning system used by the author, including a practical example of how to apply all the “secrets” described in the first part. Testimonials: “I need to say that I skip all kind of self-help guide type of books. But ‘The Secrets of Polyglots’ grabbed immediately my attention and, after reading just a couple of pages, I knew that I needed to buy this book. And it was worth it, because it opened my eyes to many different aspects of language learning that I had ignored previously. The great advantage of this book is lack of catchy slogans promising us language fluency just after a month of study. Instead, the author delivers reliable and very useful knowledge on how to gradually learn vocabulary and grammar, and also how to find motivation and develop our linguistic skills. I myself used the advice from Konrad’s book, and I can proudly say that after 1.5 years of studying Portuguese, I began communicating fluently in this language.

    They would do exactly what we asked them to do, exactly when we asked them to do it – except, of course, for the fantastic ideas they would cook up on their own…Back to reality. Your employees are, like you and me, flawed and hopeful human beings whose success is at least partly dependent on your skill as a manager, human beings who will thrive with skillful and consistent attention and wither without it.” In business today we’re told that management development is a thing of the past. Staying limber, preparing to change hats at a moment’s notice, and keeping your finger on the pulse of the “new” – that’s what we’re told is critical. At this moment when companies and managers aren’t focusing on the long haul, Erika Andersen says just the opposite. If you want to compete with the market leaders, grow your business, and succeed in your field, you need support: an all-star staff that epitomizes your company’s mission and has the skills to implement it. How do you achieve this? Grow great employees. For twenty-five years Erika Andersen has been helping some of the best-managed companies in the world develop their employees. In Growing Great Employees you’ll learn how they stay ahead of the competition by investing in their people. You’ll discover that: • Listening is your most powerful asset. Use it to motivate and build commitment. • Everything you know about interviewing is wrong. Find out how to discover what you really need in a potential employee and how to find it. • Successful companies hire for keeps. Get people feeling like part of the team from day one. • Great leaders surround themselves with the best. Recognize who has potential and develop them into tomorrow’s leaders. Whether you’re a manager or a senior executive, Growing Great Employees is your guide to creating a dynamic workplace where the efforts you make with your employees today will blossom into success for years to come.

    A man who against expedition orders drove his tractor to the South Pole; a man honoured around the world for his pioneering climbs yet who collapsed on more than one occasion on a mountain, and a man who gave so much to Nepal yet lost his family to its mountains.The author, Michael Gill, was a close friend of Hillary’s for nearly 50 years, accompanying him on many expeditions and becoming heavily involved in Hillary’s aid work building schools and hospitals in the Himalaya. During the writing of this book, Gill was granted access to a large archive of private papers and photos that were deposited in the Auckland museum after Hillary’s death in 2008. Building on this unpublished material, as well as his extensive personal experience, Michael Gill profiles a man whose life was shaped by both triumph and tragedy.Gill describes the uncertainties of the first 33 years of Hillary’s life, during which time he served in the New Zealand air force during the Second World War, as well as the background to the first ascent of Mount Everest in 1953, when Hillary and Tenzing Norgay became the first climbers to reach the summit – a feat that brought the pair instant worldwide fame. He reveals the loving relationship Hillary had with his wife Louise, in part through their touching letters to each other. Her importance to him during their 22 years of marriage only underlines the horror of her death, along with that of their youngest daughter, Belinda, in a plane crash in 1975. Hillary eventually pulled out of his subsequent depression to continue his life’s work in the Himalaya.Affectionate, but scrupulously fair, in Edmund Hillary – A Biography Michael Gill has gone further than anyone before to reveal the humanity of this remarkable man.

    The textbook covers all-important workbenches of CATIA V5R17 with a thorough explanation of all commands, options, and their applications to create real-world products. About 55 mechanical engineering industry examples are used as tutorials and an additional 35 as exercises to ensure that the user can relate their knowledge and understand the design techniques used in the industry to design a product. After reading the textbook, the user will be able to create solid parts, assemblies, drawing views with bill of materials, surface models, and Sheet metal components. Also, the user will learn the editing techniques that are essential to make a successful design. In this book, the author emphasizes on the solid modeling techniques that improve the productivity and efficiency of the user. Salient Features of the Textbook Consists of 15 chapters that are organized in a pedagogical sequence. These chapters cover the Sketching, Modeling, Assembly, Drafting, Wireframe and Surface Design, and Generative Sheetmetal workbenches of CATIA V5R17. The first page of every chapter summarizes the topics that will be covered in it. Additional information is provided throughout the book in the form of tips and notes. Self-evaluation test and review questions are provided at the end of each chapter so that the users can assess their knowledge.Free Teaching and Learning Resources Online technical support by contacting techsupport@cadcim.com. All programs used in exercises and examples. Customizable PowerPoint presentations of all chapters in the textbook li>Instructor s Guide with solutions to all review questions and exercises in the textbook. Student projects to enhance the skills Class tests that can be used by faculty in the class To access these free teaching resources, please send your contact information to sales@cadcim.com, mentioning clearly your name, designation, university/college, street street address, city, state, zip, and country.

    It is rereleased as Managing for Happiness in June 2016 by John Wiley & Sons. "Can our organization be a little bit more like Pixar, Spotify, Netflix, Zappos, Virgin, Valve or IDEO? Is there something I can do to get a better company culture? Better collaboration? Better management?" The book #Workout offers concrete games, tools, and practices for all workers so they can introduce better management, with fewer managers. It addresses many common questions, such as: - How can we measure team performance? - How can we decide on salaries and bonuses? - How can we define job titles and career paths? - How can we replace performance appraisals? - How can we motivate our workers? - How can we change the organization’s culture? In modern organizations, people are expected to be “servant leaders” and “systems thinkers”, but nobody explains exactly how to do this on a Monday morning. “Empowering workers” and “delighting customers” is crucial, but it’s not concrete. Managers, and everyone else, need to know “how” because most organizational problems are management problems. Management is too important to leave to the managers! This book offers you: - Serious games to help improve organizational culture - Simple practices that increase employee engagement - Creative stories that inspire teamwork and collaboration - New ways to achieve team accountablity and responsibility - Easy workout exercises to make the business more agile - Modern tools that enable people to enjoy a happy Monday When you implement the games, tools, and practices in this book, you can move the organization toward better management with fewer managers. "Jurgen's book is practical and fun, but most of all, it's subversive. If you care enough to get started, you'll discover that these tools will transform everything about your organization." - SETH GODIN, author of The Icarus Deception "Brilliant, counter-intuitive, and creative approach to management. Very insightful and humanistic. Highly recommended!" - DEREK SIVERS, Founder of CD Baby, TED speaker, author of Anything You Want "In our always-on, real-time world, the nature of work has changed, potentially for the better. While people can be more autonomous and more productive, they can also self-destruct easier. Jurgen tackles these important changes in his fun and interesting book." - DAVID MEERMAN SCOTT, bestselling author of The New Rules of Marketing and PR "Engage people, improve work, and delight clients: these are the tenets of this amazing book, which will show you how to transform the entire layer of management in your organization into a wellspring creativity, productivity, and engagement. Excellent!" - MARSHALL GOLDSMITH, a Thinkers 50, Top Ten Global Business Thinker and top-ranked Executive Coach "Today all managers are marketers. You need to sell your ideas, your plans, and your solutions. Management 3.0 #Workout sets you on a path to success in a world where we are each responsible for managing our own career and our own contribution to the world." - PENELOPE TRUNK, author of Brazen Careerist: The New Rules for Success "Want to know what the next stage of management may look like? Do yourself a favor and take a look at Management 3.0 #Workout by Jurgen Appelo. Chock full of management nuggets as well as exercises and activities, Management 3.0 #Workout provides insights into how to engage the next generation workforce.

    Since the number one factor in employee success is the relationship between employees and their immediate managers, employees need to take greater responsibility for getting the most out of that relationship. Drawing on years of experience training managers and employees, Tulgan reveals the four essential things employees should get from their bosses to guarantee success at work.Shows employees how to ask for what they need to succeed in their high-pressure jobs Shatters previously held beliefs about how employees should manage up Outlines what employees must get from their managers: clear expectations; the skills needed to perform their jobs; honest feedback, recognition or rewards A novel approach to managing up, It's Okay to Manage Your Boss is an invaluable resource for employees who want to work more effectively with their managers.

    Long before the advent of computers, human beings were collecting, storing, and organizing information: from Ice Age taxonomies to Sumerian archives, Greek libraries to Dark Age monasteries.Today, we stand at a precipice, as our old systems struggle to cope with what designer Richard Saul Wurman called a "tsunami of data." With some historical perspective, however, we can begin to understand our predicament not just as the result of technological change, but as the latest chapter in an ancient story that we are only beginning to understand.Spanning disciplines from evolutionary theory and cultural anthropology to the history of books, libraries, and computer science, writer and information architect Alex Wright weaves an intriguing narrative that connects such seemingly far-flung topics as insect colonies, Stone Age jewelry, medieval monasteries, Renaissance encyclopedias, early computer networks, and the World Wide Web. Finally, he pulls these threads together to reach a surprising conclusion, suggesting that the future of the information age may lie deep in our cultural past.

    Or, to be precise, it explores how everything is connected from code to culture. We think we're designing software, services, and experiences, but we're not. We are intervening in ecosystems. Until we open our minds, we will forever repeat our mistakes. In this spirited tour of information architecture and systems thinking, Peter Morville connects the dots between authority, Buddhism, classification, synesthesia, quantum entanglement, and volleyball. In 1974 when Ted Nelson wrote "everything is deeply intertwingled," he hoped we might realize the true potential of hypertext and cognition. This book follows naturally from that.

    But building a popular API with a thriving developer ecosystem is also one of the most challenging. With this practical guide, developers, architects, and tech leads will learn how to navigate complex decisions for designing, scaling, marketing, and evolving interoperable APIs.Authors Brenda Jin, Saurabh Sahni, and Amir Shevat explain API design theory and provide hands-on exercises for building your web API and managing its operation in production. You'll also learn how to build and maintain a following of app developers. This book includes expert advice, worksheets, checklists, and case studies from companies including Slack, Stripe, Facebook, Microsoft, Cloudinary, Oracle, and GitHub.Get an overview of request-response and event-driven API design paradigmsLearn best practices for designing an API that meets the needs of your usersUse a template to create an API design processScale your web API to support a growing number of API calls and use casesRegularly adapt the API to reflect changes to your product or businessProvide developer resources that include API documentation, samples, and tools

    This ukulele primer book is the simplest, easiest, and most efficient way for absolute beginners to master a whole set-list worth of songs. Here's why: Step-by-step instruction AND videos are provided free with your purchase of this music book. You get 45 separate lessons: over 100 minutes of powerful video instruction! No matter your learning style, you can read, listen, or watch as you play along with your ukulele. Learn and master one easy skill at a time. With this innovative way to learn ukulele you'll steadily improve without getting frustrated or developing bad habits. You're learning from a Grammy Award nominated educator and former Harvard Master Class piano teacher. All songs are well-known, easy-to-learn folk songs so you can build your confidence and learn to play with ease. AND all songs (from Row Row Row Your Boat to Jingle Bells to This Land is Your Land) include: strum patterns, chord diagrams, sheet music, and lyrics — everything you need to make your 1st—and 21st—song sound perfect. So whether you read music already or are just searching for your personal Ukulele For Dummies, look no further! The 21 Songs in 6 Days ukulele songbook allows you to sing along, go back to review, and learn at your own pace with the FREE bonus online video instruction! It has all the essential elements you need to learn ukulele now. Make it easy to master the ukulele...grab your copy of this Amazon #1 Best Seller today! Complete Songlist: Are You Sleeping?Row, Row, Row Your BoatThree Blind MiceHave You Seen the Ghost of John?Hey, Ho, Nobody HomeAh, Poor BirdFrere JacquesChatter With the AngelsA Ram Sam SamShoo, Fly, Don't Bother Me (in F)Hush, Little Baby (in F)Oats, Peas, Beans and Barley Grow (in F)C, then G7 EtudeShoo, Fly, Don't Bother Me (in C)Hush, Little Baby (in C)Oats, Peas, Beans and Barley Grow (in C)He’s Got the Whole World in His HandsPolly Wolly DoodleJingle BellsThis Land Is Your LandFor He's a Jolly Good FellowOh, When the SaintsI've Been Working on the RailroadRed River Valley

    With 97 short and extremely useful tips for engineering managers, you'll discover new approaches to old problems, pick up road-tested best practices, and hone your management skills through sound advice.Managing people is hard, and the industry as a whole is bad at it. Many managers lack the experience, training, tools, texts, and frameworks to do it well. From mentoring interns to working in senior management, this book will take you through the stages of management and provide actionable advice on how to approach the obstacles you'll encounter as a technical manager.A few of the 97 things you should know:"Three Ways to Be the Manager Your Report Needs" by Duretti Hirpa"The First Two Questions to Ask When Your Team Is Struggling" by Cate Huston"Fire Them!" by Mike Fisher"The 5 Whys of Organizational Design" by Kellan Elliott-McCrea"Career Conversations" by Raquel V�lez"Using 6-Page Documents to Close Decisions" by Ian Nowland"Ground Rules in Meetings" by Lara Hogan

    Craig Canapari became a father, he realized that all his years of 36-hour hospital shifts didn't even come close to preparing him for the sleep deprivation that comes with parenthood. The difference is that parents don’t get a break—it’s hard to know if there’s a night of uninterrupted sleep anywhere in the foreseeable future. Sleepless nights for kids mean sleepless nights for the rest of the family—and a grumpy group around the breakfast table in the morning.   In It's Never Too Late to Sleep Train, Canapari helps parents harness the power of habit to chart a clear path to high-quality sleep for their children. The result is a streamlined two-step sleep training plan that focuses on cues and consequences, the two elements that shape all habits and that take on special importance when it comes to kids’ bedtime routines.   Dr. Canapari distills years of clinical research and experience to make sleep training simple and stress-free. Even if you’ve been told that you’ve missed the optimal "window" for sleep training, Dr. Canapari is here to prove that it's never too late, whether your child is 6 months or 6 years old. He's on your side in the battle against bedtime, and with his advice, parents and children alike can expect a lifetime of healthy sleep.