This book points out the many ways, some quite subtle and deceptive, that this mindset invites tension and conflict. But incredible things happen when people switch to an outward mindset. They intuitively understand what coworkers, colleagues, family, and friends need to be successful and happy. Their organizations thrive, and astonishingly, by focusing on others they become happier and more successful themselves! This new mindset brings about deep and far-reaching changes. The Outward Mindset presents compelling true stories to illustrate the gaps that individuals and organizations typically experience between their actual inward mindsets and their needed outward mindsets. And it provides simple yet profound guidance and tools to help bridge this mindset gap. This new edition includes a new preface, updated case studies, and new material covering Arbinger's latest research on mindsets. In the long run, changing negative behavior without changing one's mindset doesn't last—the old behaviors always reassert themselves. But changing the mindset that causes the behavior changes everything.

    Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

    After highlighting the benefits of Lean methods for patients, employees, physicians, and the hospital itself, he explains how Lean manufacturing staples such as Value Stream Mapping and process observation can help hospital personnel identify and eliminate waste in their own processes -- effectively preventing delays for patients, reducing wasted motion for caregivers, and improving the quality of care.Additionally, Graban describes how Standardized Work and error-proofing can prevent common hospital errors and details root cause problem-solving and daily improvement processes that can engage all personnel in systemic improvement. A unique guide for healthcare professionals, Lean Hospitals clearly elaborates the steps they can take to begin the proactive process of Lean implementation.The book has an accompanying website with more information.Mark Graban was quoted in a July 2010 New York Times article about lean hospitals.*Given the increase in candidates from the health services sector, the Lean Certification and Oversight Appeals committee has approved Lean Hospitals by Mark Graban as recommended reading in pursuit of the Lean Bronze Certification exam.Mark Graban speaks about his book on the CRC Press YouTube channel.

    Forget the dashing swashbuckler, effective leadership is typically understated. It's the myriad small things that make the big things possible. In Do Lead, Les McKeown demolishes the myths that have paralysed leadership in our modern era, then provides newt tools for the job. You'll discover that we can all lead. And what's more, we should. Because effective leadership is goal- not people-oriented. It's about the person with the right skills putting themselves forward. Find out:• The mindset required• The basic leadership toolkit• Techniques for dealing with the (inevitable) failuresWhether you are new to the game or reigniting a dormant passion, start leading from where you are, right now. And start to make a difference. You can lead. Yes, you.

    My tribe are aqua crew-cut goddesses who smell like samosas. My tribe are neurotic corporate banshees with white knuckles on Goldman Sachs water bottles. My tribe are seven different lineages that all lead to the same destination.’When Alice Williams gets ‘phased out’ of her dream job, all the demons she usually silences with food start to get too loud to ignore. Unemployed and depressed, she makes the ultimate middle-class, white-girl life change: she signs up to become a yoga teacher.Bad Yogi is the ‘healing’ memoir for people who hate healing memoirs, a delightful peek at the life-changing truth that lies behind all the gurus and jargon.

    And wrong. This is not your average self-help book.There are no filters, no frittatas and no fake. In Help Self, Tanya gets real as she discusses food, love, friendship, careers and mental health, and (of course) she gets real hilarious too.From being mistaken for a pregnant woman when she'd just had too many Cheezels, to understanding whatever alien language your friend's child is speaking, to overcoming an unexpected breakup with your best friend, Tanya Hennessy has all the life-hack, pro-tips for getting through this chaos we call life.

    Through the worst years of the Great Depression as many as five thousand laborers toiled twenty-four hours a day, seven days a week, to erect the huge structure that would harness the Colorado River and transform the American West.Construction of the giant dam was a triumph of human ingenuity, yet the full story of this monumental endeavor has never been told. Now, in an engrossing, fast-paced narrative, Joseph E. Stevens recounts the gripping saga of Hoover Dam. Drawing on a wealth of material, including manuscript collections, government documents, contemporary newspaper and magazine accounts, and personal interviews and correspondence with men and women who were involved with the construction, he brings the Hoover Dam adventure to life.Described here in dramatic detail are the deadly hazards the work crews faced as they hacked and blasted the dam’s foundation out of solid rock; the bitter political battles and violent labor unrest that threatened to shut the job down; the deprivation and grinding hardship endured by the workers’ families; the dam builders’ gambling, drinking, and whoring sprees in nearby Las Vegas; and the stirring triumphs and searing moments of terror as the massive concrete wedge rose inexorably from the canyon floor.Here, too, is an unforgettable cast of characters: Henry Kaiser, Warren Bechtel, and Harry Morrison, the ambitious, headstrong construction executives who gambled fortune and fame on the Hoover Dam contract; Frank Crowe, the brilliant, obsessed field engineer who relentlessly drove the work force to finish the dam two and a half years ahead of schedule; Sims Ely, the irascible, teetotaling eccentric who ruled Boulder City, the straightlaced company town created for the dam workers by the federal government; and many more men and women whose courage and sacrifice, greed and frailty, made the dam’s construction a great human, as well as technological, adventure.Hoover Dam is a compelling, irresistible account of an extraordinary American epic.

    In recent years, while continuing to learn more about strengths, Gallup scientists have also been ex....

    "This book is a guide to how we do product development at Basecamp. It’s also a toolbox full of techniques that you can apply in your own way to your own process.Whether you’re a founder, CTO, product manager, designer, or developer, you’re probably here because of some common challenges that all software companies have to face."

    You choose! -Tips and tricks that will save you time and money -You can read this book from start to finish, or use it as a reference -Large, easy to understand pictures And much more! I promise that this book will be worth your time, or you will get your money back. There are many solar system books on the market that are just too hard to understand, and impractical. Tired of googling every question you have about setting up your own solar system? Then give this book a chance. It will show you everything that you need to know, from start to finish.

    Perhaps you tell yourself to just buckle down and get it all done—skip lunch, work a longer day. Maybe you throw your hands up, recognize you can’t do it all, and just begin fighting the biggest fire or greasing the squeakiest wheel.And yet you know how good it feels on those days when you’re working at peak productivity, taking care of difficult and meaty projects while also knocking off the smaller tasks that have been hanging over your head forever. Those are the times when your day didn’t run you—you ran your day. To have more of those days more often, you need to discover what works for you given your strengths, your preferences, and the things you must accomplish.Whether you’re an assistant or the CEO, whether you’ve been in the workforce for 40 years or are just starting out, this guide will help you be more productive. You’ll discover different ways to:• Motivate yourself to work when you really don’t want to• Take on less, but get more done• Preserve time for your most important work• Improve your focus• Make the most of small pockets of time between meetings• Set boundaries with colleagues—without alienating them• Take time off without tearing your hair outArm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

    Step-by-step illustrations, helpful diagrams, and exceptional photography make this book an easy-to-follow and easy-on-the-eyes guide to getting your project done.With an emphasis on making DIY projects that can change the world, The Big Book of Maker Skills includes sections and tutorials on:Setting Up a HackerspacePicking the Right ToolsWelding SmartsCircuitry BasicsProgramming & ArduinosWorking with Wood3-D PrintingLaser-cuttingCNC RoutingTesting & PrototypingDrones and Space Exploration ToolsRoboticsBiotechnologySourcing and Crowdsourcing

    This book is streamlined to include only core certification information, and is presented for ease of last-minute studying. Main objectives of the exam are covered concisely with key concepts highlighted. The CISSP certification is the most prestigious, globally-recognized, vendor neutral exam for information security professionals. Over 100,000 professionals are certified worldwide, with many more joining their ranks. This new third edition is aligned to cover all of the material in the most current version of the exam’s Common Body of Knowledge. All domains are covered as completely and concisely as possible, giving users the best possible chance of acing the exam. Completely updated for the most current version of the exam’s Common Body of Knowledge Provides the only guide you need for last-minute studying Answers the toughest questions and highlights core topics Streamlined for maximum efficiency of study, making it ideal for professionals updating their certification or for those taking the test for the first time

    It mirrors many of our national traits, stiff upper-lipped and slightly eccentric. The car has remained relatively unchanged for nearly seven decades and has spawned an industry that includes dozens of publications, car shows, clubs, associations and even model car collectors who dedicate their lives to the Land Rover.To understand this national love affair, Ben has travelled the length of the British Isles in a Defender, spending time with fellow Land Rover enthusiasts: from visiting Colonel Blashford-Snell, who crossed the jungles of the Darien Gap, to patrolling the streets of Belfast with the Police Service of Northern Ireland (PSNI). Ben has met folk who have converted their beloved Defenders into everything from hearses and coffee shops to works of art and fire trucks. He has travelled from the Red Wharf in Anglesey, Wales onto the Western Isles of Scotland and Islay, the island used as a testing ground by Spencer Wilks in 1947 to put several of the early Series Land Rover prototypes through their paces.After 67 years and 2 million vehicles the Land Rover Defender has ceased production, and this book is a fitting tribute to this most British institution which has stood as a beacon of durability and Britishness across the world. Every Land Rover has its own unique story to tell. This is the story of the world's favourite car.

    Marshall Brain's How Stuff Works is a lavish, full-color, highly visual resource for those with hungry minds who crave an understanding of the way things work around them-from submarine ships to digital technology to toilets With over 1,000 full-color illustrations and photos showing step-by-step images of how stuff works, these easy-to-understand explanations cover the most popular and interesting subject areas, including Technology, Science, Health, Fitness, Transportation, and more Sample topics include: How CDs Work, How Car Engines Work, and How Nuclear Radiation and Power Work.