Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to drive business success.Human Sigma offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to effectively manage the employee-customer encounter to drive business success. Based on research spanning 10 million employees and 10 million customers around the world, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it. Human Sigma is based on five rules to bring excellence to how employees engage and interact with customers: RULE #1: E Pluribus Unum. Employee and customer experiences must be managed together — not as separate entities. RULE #2: Feelings Are Facts. Emotions drive and shape the employee-customer encounter. RULE #3: Think Globally, Measure and Act Locally. The employee-customer encounter must be measured and managed at the local level. RULE #4: There Is One Number You Need to Know. Employee and customer engagement interact to drive enhanced financial performance. And this interaction can be quantified and summarized with a single performance metric. RULE #5: If You Pray for Potatoes, You Better Grab a Hoe. Good intentions alone do not constitute a plan of action. Sustainable improvement in the employee-customer encounter requires disciplined local action coupled with a companywide commitment to changing how employees are recruited, positioned in roles, rewarded and recognized, and importantly, how they are managed. Essential reading for global business leaders, Human Sigma shows how sales and service companies can flourish in the new global economy. It reveals a profoundly different method for managing human systems for growth. Blending strategic analysis with hands-on, practical steps and advice, Human Sigma will change how you view your work, your employees and your customers forever.

    Very, very angry! So-called financial experts have kept certain principles from you for years. Secrets. Important secrets that, had you known them, would have made your life much simpler and much more profitable.Becoming Your Own Banker reveals secrets kept from you all these years because of the mindset that is predominant in the entire financial world.Written originally as a textbook designed to accompany a 10-hour course, Becoming Your Own Banker is designed for the layman, not the financial professional.Learn how to put these secrets to work in everyday terms...not financial double-speak. Here is some of what is revealed to you:How To Create Your Own Banking SystemFive Methods of Financing AutomobilesHow To Design an Insurance Plan that Solves the Banking FunctionPotential Sources of CapitalPlaying The "Cash Flow" GameThe Cost of AcquisitionThe Retirement Trap...and so much more! There are 84 jam-packed pages containing financial blueprints that, if applied, can open up a whole new world for you and those you care about. Discover for yourself, these important secrets and make your life much simpler and much more profitable.

    With little sanity left in her packed days, and with only the sanctuary of a cramped linen closed to sustain her, Cat is slowly losing her patience and her mind. That is, until an intriguing police detective investigating the brutal beating of a celebrated artist brings a ray of hope into Cat's frantic and lonely existence. Before romance, however, comes the care of the patients who pull her back from burnout to compassion:CROSS—the famous young artist whose psychopath boyfriend nearly kills her. He tries again, only to have Catalina get in his way CORKY—the All American teen from a happy family, except Corky has attempted suicide and will do it again before telling anyone the nightmarish truth behind itPROFESSOR DEAN—a victim of AIDS whose gentle courage and love of life bring the fight home to CatSTELLA—95 years old and full of piss and vinegar, but her determination to keep a 45 year old bloody tragedy hidden is slowly beginning to waneWALKER—A San Francisco bartender and father of the precocious 8 year-old Zoe, is dying from cancer. He refuses to let go until he finds the answers to what his life was all about

    Her first book, Fresh Eggs Daily, was all about healthy, natural care for chickens. Now comes Duck Eggs Daily, an equally valuable guide to raising ducks for eggs and companionship. This is also a book for chicken keepers who want to add ducks to their flock. While ducks can live happily with chickens, ducks are different in many important ways. Steele provides an information-packed, beautifully photographed how-to for raising – and living with – happy, healthy ducks. She examines every aspect of her ducks’ lives, including duck houses and pools, health care, duck behavior and blending ducks into a chicken flock. She provides a breed chart and a selection of favorite recipes using duck eggs.

    In the same right-to-the-point, no-nonsense style that was a hallmark of "Positioning," this sequel squares off against critical marketing challenges such as how to make sure your message gets through in an era of information overload.

    From MoneySense index investing expert Dan Bortolotti, plus a foreword by Editor Jonathan Chevreau.

    Six-Figure Freelancing shows writers how to make the most of the ballooning freelance industry by adopting a business-like approach to their craft, while offering insightful, first-hand advice to help maximize time and profit.• Includes worksheets and templates to assess and establish the best possible business strategy• Advice on time management and repurposing material for multiple markets, as well as how to gain a competitive edge in a growing market

    A person would spend their entire career with ONE company and then upon retirement they would receive a pension which was a guaranteed paycheck every month for the rest of their life. Most Americans have no chance at getting that deal anymore. The burdens, challenges, and risks of today's world are far greater. The stock market has seen negative returns for an entire decade. Health care costs are up but benefits are down. Life expectancy has dramatically increased but pensions are all but extinct! We are in a time when people need guaranteed income more than ever, yet fewer people have it than ever before. Paychecks and Playchecks: Retirement Solutions For Life is a guide for retirement that is BUILT for markets like these. It's a roadmap for surviving, and thriving, in difficult economic times. This book is not an Op-Ed on how "Average Joe" can invest to generate huge returns. It is a mathematical and scientifically proven guide on how to create a solid retirement with as much upside potential and downside protection as possible. Its purpose is to help you make absolutely sure that you have guaranteed lifetime income to keep you and your family protected in any market.By using simple financial products properly, having a plan for long term care, and utilizing cutting edge estate planning ideas, Paychecks and Playchecks will show you how to retire with enough guaranteed lifetime income to cover your basic expenses and optimize the rest of your portfolio to make sure you receive your "playchecks." It's not rocket science - it's financial sense. Despite what most experts say, "Happily ever after" still exists and it starts with Paychecks and Playchecks: Retirement Solutions For Life.

    Beginning in 1842 with a visionary's dream to span the continent with twin bands of iron, Empire Express captures three dramatic decades in which the United States effectively doubled in size, fought three wars, and began to discover a new national identity. From self--made entrepreneurs such as the Union Pacific's Thomas Durant and era--defining figures such as President Lincoln to the thousands of laborers whose backbreaking work made the railroad possible, this extraordinary narrative summons an astonishing array of voices to give new dimension not only to this epic endeavor but also to the culture, political struggles, and social conflicts of an unforgettable period in American history.

    Entertaining and accessible.” —USA TodayJournalist and poker fanatic Andy Bellin takes readers on a raucous journey into the shut-up-and-deal world of professional poker. From basement games to the World Series of Poker in Las Vegas, you'll look over his shoulder as he learns to count cards, read a legendary player's body language, hang in there when the chips are down, and take his beatings like a man. Even if you don't know the difference between a flop and a river card, Bellin keeps you in the game with his portraits of the colorful players, dreamers, hustlers, and eccentrics who populate this strange subculture. Along with learning what goes on behind the scenes in illegal poker clubs, you'll get great advice on how to play Texas Hold'em, today's game of choice for big-money players.

    While they're trying to decide between the ski lodge in Telluride and the Tuscan villa, for the rest of us, it's an endless litany of corporate lay-offs, stagnant wages, crushing credit card debt, skyrocketing medical costs, exorbitant utility bills, the high cost of higher education.... And they call this "the good life." Is there a better way to live? Can you get what you need and what you want without killing yourself to get it? "Absolutely," says frugal-living guru Deborah Taylor-Hough, and in Frugal Living For Dummies, she shows you how. In this warmhearted guide to living the good life on less, Deborah shows you how to live within your means and enjoy doing it. Among other things, she shows you how to:Eat like a king on a peasant's budget Take the sting out of gift-giving Dress well on a shoestring Save big bucks on family expenses Slash household expenses Save on medical expenses Involve the whole family in saving money Save more for the things you want From basement to attic, cradle to grave, Frugal Living For Dummies covers all areas of life with common sense advice and guidance on:Working with your partner to achieve financial goals Going to the grocery without being taken to the cleaners Quick and thrifty cooking techniques Providing kids the basics on a tight budget Putting kids through school without going broke Looking good and feeling good on a tight budget Frugal holiday fun year round Saving money around the house and driveway Finding quality in pre-owned merchandise Packed with tried-and-true techniques for cutting costs and stopping the insanity, Frugal Living For Dummies is the ultimate financial survival guide for the rest of us.

    

    At her most moving and meditative, impressive and musical, Denise Levertov addresses in her poetry collection, Evening Train, the nature of faith and love, the imperiled beauty of the natural world, and the horrors of the Gulf War.

    Bogle, are here to help. Filled with valuable advice on a wide range of retirement planning issues, including some pearls of wisdom from Bogle himself, The Bogleheads' Guide to Retirement Planning has everything you need to succeed at this endeavor.Explains the different types of savings accounts and retirement plans Offers insights on managing and funding your retirement accounts Details efficient withdrawal strategies that could help you maintain a comfortable retirement lifestyle Addresses essential estate planning and gifting issues With The Bogleheads' Guide to Retirement Planning, you'll discover exactly what it takes to secure your financial future, today.

    I.O.U. is the story of how we came to experience such a complete and devastating financial implosion, and how the decisions and actions of a select group of individuals had profound consequences for America, Europe, and the global economy overall. John Lanchester begins with "The ATM Moment," that seemingly magical proliferation of cheap credit that led to an explosion of lending, and then deftly outlines the global and local landscapes of banking and finance. Viewing the crisis through the lens of politics, culture, and contemporary history -- from the invention and widespread misuse of financial instruments to the culpability of subprime mortgages -- Lanchester draws perceptive conclusions on the limitations of financial and governmental regulation, capitalism's deepest flaw, and, most important, on the plain and simple facts of human nature where cash is concerned.Weaving together firsthand research and superbly written reportage, Lanchester delivers a shrewd perspective and a digestible, comprehensive analysis that connects the dots for the expert and casual reader alike. I.O.U. is an eye-opener of a book -- it may well provoke anger, amazement, or rueful disbelief -- and, as the author clearly reveals, we've only just begun to get ourselves back on track.