Introduction to Services Chapter 2. Conceptual Framework for the Book: The Gaps Model of Service Quality PART TWO: FOCUS ON THE CUSTOMER Chapter 3. Consumer Behavior in Services Chapter 4. Customer Expectations in Services Chapter 5.

    Marzano, Tony Frontier, and David Livingston show school and district-level administrators how to set the priorities and support the practices that will help all teachers become expert teachers. Their five-part framework is based on what research tells us about how expertise develops. When these five conditions are attended to in a systematic way, teachers do improve their skills:* A well-articulated knowledge base for teaching* Opportunities for teachers to practice specific strategies or behaviors and to receive feedback* Opportunities for teachers to observe and discuss expertise* Clear criteria for success and help constructing professional growth and development plans* Recognition of the different stages of development progressing toward expertise.The focus is on developing a collegial atmosphere in which teachers can freely share effective practices with each other, observe one another's classrooms, and receive focused feedback on their teaching strategies. The constructive dynamics of this approach always keep in sight the aim of enhancing students' well-being and achievement. As the authors note, The ultimate criterion for expert performance in the classroom is student achievement. Anything else misses the point.

    This book offers a large menu of strategies, resources, organizations, tips and suggestions for parents to find optimal learning opportunities for their kids, covering the gamut of talent areas, including academics, the arts, technology, creativity, music and thinking skills.The focus of this definitive resource is on giving parents the tools needed to ensure that their gifted kids are happy and successful both in and out of school. Additional topics covered include information on volunteering at your child's school, different school options and specialty programs for gifted kids, tips for handling special circumstances and strategies for finding the best resources for parents on the Web. This easy-to-read book is sure to be a favorite of parents of gifted kids for years to come!Texas Association for the Gifted and Talented 2009 Legacy Book Award Winner - Parenting

    Logolounge features the work of superstar artists and firms such as Michael Vanderbyl and Sibley Peteet Design and includes both new campaigns and never-before-seen projects. With 2,000 logos from a variety of sources, this visually compelling volume will become the go-to resource for inspiration from the best in the field.

     Throughout, the emphasis is on common, real-life work situations, including hiring, managing, assessing performance, disciplining, firing, and providing incentives for staff, as well as producing quality products and services, and dealing effectively and fairly with customers, vendors, and other stakeholders. Highlights of the Fourth Edition * Updated information relates content to current events such as the U.S. Sentencing Guidelines for Corporations. * Describes the link between ethical culture and employee engagement. * Covers new research, including the role of emotions in ethical decision making. * Presents new profiles of organizations such as McWane, Enron, Citigroup, and Marsh & McLennan. * International references reflect the realities of the increasingly global business environment.

    Most commonly used medical abbreviations and acronyms.Anyone in the medical profession, from office workers to doctors themselves, will find this guide extremely useful.6-page laminated guide includes:weights & measurementspharmacologydiagnostic testingprofessional designationsmanaged careagencies/organizationshealth assessmentspecialized areas/facilitieslocations & directionsbody systems

    It provides in-depth commentary on educational history, philosophy, and governance, while giving special attention to current critical topics such as the changing federal role in educational finance.

    Here you will find information that inspires impactful life changes, and delicious recipes that are as beneficial as they are satiating. Within days to weeks of instituting an anti-inflammatory diet, most people find some relief from symptoms.”—Jennifer Lang, MD, foreword writer and author of The Whole 9 MonthsFatigue, GI flare-ups, joint swelling and pain. Most of us are familiar with symptoms such as these long before we know that chronic inflammation is at the root of it. The good news is that once you make the connection, you can immediately start helping your body heal with the power of good nutrition through an anti-inflammatory diet.According to the US National Library of Medicine National Institutes of Health (NCBI), inflammation can be linked to just about every health condition and is the underlying basis for a significant number of diseases. Additionally, there’s an overwhelming amount of research that supports the use of an anti-inflammatory diet to aid in the body’s natural healing process.As a certified holistic nutritionist Madeline Given helps clients address their specific symptoms of ongoing inflammation. By prescribing an easy-to-follow anti-inflammatory diet filled with flavorful, anti-inflammatory nutrient rich recipes, Madeline has guided numerous inflammation sufferers towards immediate symptom relief and long lasting renewed well being.In The Anti-Inflammatory Diet Cookbook, Madeline makes her easy diet program guidelines and tasty, uncomplicated recipes available to anyone who suffers from inflammation symptoms, or even just wants to improve their general health. Smart, succinct, and simple, The Anti-Inflammatory Diet Cookbook is your all-in-one quick-start guide. 30 MIN OR LESS Plan your meals ahead of time based on what your schedule allows—these anti-inflammatory diet recipes take just 30 minutes or less FRIEND OR FOE? Shop smart with helpful lists of foods to enjoy, or avoid, on your anti-inflammatory diet LIFESTYLE TIPS Give your anti-inflammatory diet an additional boost by applying these quick inflammation reduction tips to your everyday activities Your body is doing it’s best to beat inflammation. Join the fight with the quick-start action plan laid out in The Anti-Inflammatory Diet Cookbook, and begin feeling better one delicious, nutritious meal at a time.

    Emmi Pikler, pioneers in what Gerber called Educaring. The text emphasizes the value of play and exploration, as well as giving careful attention to those caregiving times, when relationships grow and an abundance of learning occurs.

    The superb scholarship and thoughtful analyses includes an evaluation of each theory's strengths and weaknesses, as well as excerpts from the theorists' work.

    Each case includes an extended discussion, definition of terms, clinical pearls, and USMLE format review questions. This interactive learning system helps you to understand essential concepts instead of memorizing facts.

    JohnsonWhen Jason meets his mom’s billion-dollar invention, an artificial intelligence device named Proto, he accidentally gets caught up in a mysterious adventure. Proto goes missing, and then people go missing. Now Jason and his coolest-neighbor-ever Maya must risk their lives to prevent global mayhem. But who is behind this devious plot? Is it another AI? The FBI? Or any other abbreviation with an I? What exactly is there to learn about artificial and human intelligence while fighting for your life against a legion of furry puppies or a battalion of drones? A lot— if you live to tell about it. The Proto Project Designed to be read independently by young readers, boys and girls, ages 8-12 (3rd, 4th, 5th, 6th and 7th grade) Best for kids who have outgrown chapter books / leveled readers and are ready for middle-grade books A wonderful gift for anyone looking for fun and funny reading with content that is age-appropriate for kids at home and in school Best for kids who ... Adore contemporary realistic fiction combined with fantasy and science fiction, told with humor and tall-tale flair Love fast-paced novels filled with humor, mystery, suspense, and adventure Ideal for readers who enjoy popular series books like I Survived, Diary of a Wimpy Kid, Encyclopedia Brown, Hardy Boys, Babysitters Club, Mysterious Benedict Society, National Geographic Kids and love books by top authors like James Patterson, Kate Dicamillo, and Dav Pilkey. Great for gift-givers, parents, and educators looking for ... An entertaining and educational novel for upper-elementary and middle school tweens Upholds strong values, encourages intellectual curiosity with a growth mindset, and inspires social and global responsibility Encourages interest in STEM careers (science, technology, engineering and math) Incorporates potential real-world applications of modern developments in Artificial Intelligence in concert with Biology, Chemistry, and Physics Emphasizes collaboration and teamwork to benefit the greater good Available in hardcover, paperback, and Kindle. "Johnson (Code 7, 2017) offers a well-calculated balance of suspense and humor for middle school readers .... Action sequences are exciting and dramatic. The novel also provides food for thought in considering how AI could help or hurt humanity. Although the villains are over the top, they do give voice to some of the forces that might want to use AI for selfish, grandiose reasons. A well-written, fast-paced and thoughtful adventure.

    Prone to fantasy and unruffled by inconsistency, preschool children are frequently baffled by the first lessons of early schooling. Trained to gently resist the child's illogic, teachers sometimes create just the incomprehension and anxiety they mean to avoid. In Wally's Stories, Vivian Paley shows that none of this need be so.Wally's Stories is itself a story: the story of the evolution of a kindergarten classroom in which Paley learned to stop fighting childish fantasy and instead make use of it to stimulate the very best brand of thinking her five-year-olds can muster. Stories also lie at the heart of her classroom: stories that are first told by one of the children, then transcribed by the teacher, and then acted out by the class in dramatic productions of their own design. Paley shows that in the course of creating their own dramatic world, five-year-olds are capable of thought and language far in advance of what they accomplish in traditional classroom exercises. The children's stories also become a vehicle that they can use to explain themselves to their teacher and to one another. Together, teacher and children develop an unusual environment, one that is logical and literate, based on rules of fairness, friendship, and fantasy.Vivian Paley's book is as refreshing as her teaching method--a new kind of book about a new kind of classroom.

    This title also teaches you how to use the HTML5 and CSS3 features alongside the earlier standards.

    The most successful products in the marketplace are those that know their strengths and have branded and marketed those strengths to form a passionate emotional connection with loyal users and relationships with new users every step of the way. In CONTEMPORARY MARKETING, 13e, students will find a text that includes everything they need to know in order to begin a marketing career, as well as things that will help them understand how to look at their own studies and their own careers as a marketing adventure. All the components of the marketing mix are included along with a lot of other compelling and thought-provoking ideas and concepts. Since its first edition, CONTEMPORARY MARKETING continues to showcase the foundations of marketing principles while featuring the newest trends and research in the discipline.