The second wave came in 2006 when home-grown VCs raised large amounts of capital and funded products and services companies for Indian consumers.This is a gripping behind-the-scenes story of a VC's journey, right from the beginning of the second start-up revolution in India in 2006 until the end of the funding frenzy in 2016. A story about how global conditions, local consumers, founder ambition and good old greed shaped the start-up story in India.Rahul Chandra is the co-founder of Helion Ventures, and in this candid memoir he tells us about his journey building one of India's oldest VC firms. In a remarkably gripping account, he recounts his adventures in India's hyper-funded start-up ecosystem.The Moonshot Game gives readers an insight into the secret world of a VC, with unguarded stories involving large bets and big mistakes, and tales of how one juggles several investments at the same time.Rahul shows why being a VC is a constant journey of ups and downs, why building value is a long-term business, and why no amount of failure can be an excuse to lose optimism in the power of entrepreneurship.

    

    It covers every aspect of call center management - service level, forecasting, scheduling, resource calculations, metrics, quality, budgeting, reporting, strategy and key enabling technologies - in a format that is well-organized and easy to understand. The updated and expanded edition contains important new information, including: Trends in customer expectations; Best practices in performance reports and objectives; How to create an effective customer access strategy appropriate for today's environment; How to manage multichannel contacts with quality; New technologies, and how they're changing customer contact services; Improving the call center's strategic impact and ROI; New case studies and examples from Wells Fargo, Starbucks, Aetna and many others.

    Simon & Schuster has a great book for every reader.

    Business Analyst’s Mentor Book includes tips and best practices in a broad range of topics like:- business analysis skills - requirements gathering and documentation - scope management - change request management - conflict management - use cases- UML - agile and waterfall methodologies - user interface design - usability testing - software testing - automation tools Real-life examples are provided to help readers apply these best practices in their own IT organizations.The book answers the most frequent questions of business analysts regarding software requirements management.

    24 hours later more than R160 billion rand of this fortune was wiped out. The Steinhoff Empire, that took 20 years to build into an international business giant, had crumbled overnight. Markus Jooste, Steinhoff’s flashy CEO, resigned via SMS and has since been fleeing an avalanche of scandals and accusations: luxury homes for a blonde mistress, allegations of fraud, racing horses and unparalleled extravagance, a lavish, black Jaguar for an old university residence… What exactly happened here? Who knew what? What is Steinhoff, who is Markus Jooste and what does it all have to do with the so called Stellenbosch mafia? Where does business tycoon Christo Wiese, Shoprite and Pepkor fit in and where is the pensioners’ money? Well-known financial writer James-Brent Styan unpacks these and other questions in this astounding tale of power and greed, of secrets and deceit, and ultimately the biggest financial breakdown in the history of South Africa. Through interviews with trustworthy sources, revelations from confidential documents and in-depth research about Steinhoff’s history, Styan uncovers what the group doesn’t want you to know. Follow the Money: The story of Steinhoff, Markus Jooste and the Stellenbosch Boys is a gripping financial thriller that will be told as cautionary tale or salacious scandal in both boardrooms and living rooms for decades to come.

    Traditional sales and marketing methods have failed to keep pace with the way modern, internet-savvy consumers purchase goods and services. Modern messaging apps, which allow for real-time conversations and instant feedback, have transformed the way we interact in our personal and professional lives, yet most businesses still rely on 20th century technology to communicate with 21st century customers. Online forms, email inquiries, and follow-up sales calls don't provide the immediacy that modern consumers expect. Conversational marketing and sales are part of a new methodology that's centered around having real-time, one-on-one conversations with customers via chatbots and messaging, enabling powerful lead generation and optimal sales conversion. In this book, conversational marketing pioneer David Cancel shares his knowledge and experience to give marketers and sales professionals the innovative tools and proven techniques they need to carve out success in an increasingly dynamic business environment.Effective customer communication is crucial to any business, particularly in sales and marketing. By allowing your business to communicate with customers in real time--when it's most convenient for them--conversational marketing improves the customer experience, generates more leads, and helps you convert more leads into customers.Merge inbound and outbound tactics into a more productive dialogIntegrate conversational marketing techniques into your existing sales and marketing workflowGenerate higher-quality leads and shorten sales cyclesImprove the customer experience with real-time communicationFace-to-face meetings, phone calls, and email exchanges remain important to customer relations, but adding a layer of immediate, individual conversation drives the customer experience--and sales--sky-high. With a multi-layered approach that combines traditional methods and cutting-edge technologies, Conversational Marketing and Sales can help you maximize your business's performance and potential for years to come.

    The New York Times bestseller that introduced the business world to a future that s already here -- now in paperback with a new chapter about Long Tail Marketing and a new epilogue.Winner of the Gerald Loeb Award for Best Business Book of the Year.In the most important business book since The Tipping Point, Chris Anderson shows how the future of commerce and culture isn t in hits, the high-volume head of a traditional demand curve, but in what used to be regarded as misses -- the endlessly long tail of that same curve.

    No B.S. No fluff. No Sugar-coating. Are you driven to succeed so much it hurts? Are you tired of books which promise a sugar-coated tactic to overnight success, only to be left with disappointment? Do you want to live a life on your own terms? Then this book is for you… Do you know what the #1 regret of the dying is? “I wish I’d had the courage to live a life true to myself, not the life others expected of me.” All of us start out with the desire and the potential to live a remarkable life. But along the way something happens… We start to accept mediocrity. But there is a way to live life on your own terms. And entrepreneur Peter Voogd wants to show you how… Peter started his first business when he was 15, and found himself broke, stressed and discouraged by the age of 22. By 23, he made his first 6 figure income, and by 27 his earnings were over 1 million. Through his own experiences and that of helping over 4,000 entrepreneurs with The Game Changers Academy and starting The Young Entrepreneur Lifestyle, Peter has identified the exact strategies young entrepreneurs can use to create a business so they can live a life on their own terms. In this book that is sure to be as big of a hit as 6 Months to 6 Figures, you’ll learn the 30 strategies you need to create the lifestyle of your dreams including: - The tactical tips, experience and mindset it will take to build your ideal lifestyle. - How to handle information overwhelm, and implement what you learn into your life and business for massive results. - How to drop your past and transform your future to see the change you want in your life. - The 6 “musts” to extreme achievement. - How to build a morning routine that’ll start you off energized and hungry to achieve your goals. "There are two types of people in this world. Those who will do whatever it takes to succeed… and everybody else. Choose wisely." - Peter Voogd Remember the number one regret of the dying? To have the courage to live a life true to themselves... Well do you have the courage? The courage to stand up and to create an exceptional lifestyle that’s true to who you are? If you do, get this book. Because with that courage, and Peter’s advice, you’re sure to get everything you want out of life. Just think… in 6 months you could be one of the entrepreneurs who isn’t just barely surviving, but thriving. Whichever one you become is up to you. To get free downloadable resources (PDF and audio files) from leading entrepreneurship authority Peter Voogd, visit: TheEntrepreneurBreakthrough.com Tags: lifestyle entrepreneurs, young entrepreneurs, entrepreneurship, financial freedom, success, Peter Voogd, 6 Months to 6 Figures

    Get a grip and gain control with the Entrepreneurial Operating System (EOS). Inside Traction, you’ll discover simple yet powerful ways to run your company with more focus, growth and enjoyment. Based on years of real-world implementation, the EOS is a practical method for achieving the business success you have always envisioned.

    The market is flush with capital, and the internet and emerging technologies have lowered costs and nearly levelled the playing field. The Indian digital ecosystem is ready to explode. The romance of the start-up story fills media column inches.But, for every new venture that made it, there are numerous others that didn’t. The untold story of the successes is that every one of them almost didn’t make it. Each one had a near-death experience, almost shut down, almost sold itself too short—in short, almost ‘blew it’. How I Almost Blew It talks to some of India’s biggest entrepreneurs—Sanjeev Bikhchandani (Info Edge and Naukri.com), Deep Kalra (MakeMyTrip), Deepinder Goyal (Zomato), Ashish Hemrajani (BookMyShow), Sahil Barua (Delhivery) and Girish Mathrubootham (Freshworks) and others—to tell stories that shock, reveal and inspire. Quick-thinking, astute decision-making and—occasionally—sheer dumb luck is what stood between them and the abyss. These heart-stopping stories of near-fiascos are industry wisdom, yes, but also critical life lessons. In the book, Sidharth Rao narrates the tales of the start-up industry titans. The industry leaders covered in the book include: SANJEEV BIKHCHANDANI (Info Edge India - Naukri.com) KUNAL SHAH (FreeCharge) MURUGAVEL JANAKIRAMAN (Bharat Matrimony) AJIT BALAKRISHNAN (Rediff.com) ANUPAM MITTAL (People Group) ASHISH HEMRAJANI (BookMyShow) BRIJESH AGARWAL (IndiaMART) JITENDRA GUPTA (Citrus Pay) DEEPINDER GOYAL (Zomato) DEEP KALRA (MakeMyTrip) PRADEEP KAR (Microland) SATYAN GAJWANI (Times Internet) RAJESH JAIN (IndiaWorld) SAHIL BARUA (Delhivery) ALOK MITTAL (JobsAhead.com) R. RAMARAJ (Sify) GIRISH MATHRUBOOTHAM (Freshworks)

    South Africa's leading introductory business management textbook continues to introduce students from undergraduate and diploma courses, as well as MBA courses, to the dynamics of the organisational environment.

    At the age of twenty-two, he was a hero—the recipient of the Navy Cross, the second-highest honor a U.S. Marine can receive, for extraordinary heroism under fire in the Iraq War. Hard Corps tells the story of his incredible transformation and of his experiences on the front lines of the War on Terror.Writing with passion and candor, Martinez brings us back to his gang days, detailing experiences that make him “shudder in shame” to remember. And he recalls the moment that changed everything for him, when he spotted a barrel-chested U.S. Marine Corps recruiter at his high school. Immediately, he saw an opportunity to alter the course of his aimless life. Martinez takes us with him through the grueling ordeal of Marine boot camp and the even-more-punishing training at the School of Infantry to show just how warriors are made. He reveals how he and his fellow grunts prepared tirelessly for battle, seeing combat not as a burden but as a privilege, the ultimate baptism by fire.For Martinez, that baptism came in Iraq. In Hard Corps, he unfolds a warrior’s tale as riveting, harrowing, and immediate as any ever written. He takes us onto the narrow, treacherous streets of Baghdad, where enemy fire rains down from all directions; alongside his Marine squad as they patrol through the most dangerous war zone imaginable; and into a brutal terrorist ambush that calls upon reserves of ferocity and courage none of the Marines could ever be certain they possessed and that proves the value of every moment of their torturous training. Martinez also recounts stunning reminders of why we fight: the Iraqi man he met whose tongue had been chopped off for speaking out against Saddam Hussein’s regime, the ghastly evidence of human experimentation that Martinez’s squad discovered at an abandoned Iraqi military barracks, and the horrifying mass graves the Marines unearthed in the Iraqi desert.Hard Corps gives us a visceral sense of what it means to know that you are ready to die for your brother Marines and that they would do the same for you. It tells us how it feels when words like duty, honor, and country are not an empty slogan. And, ultimately, it captures the traditions and ooh-rah spirit of the U.S. Marine Corps and the valor of all the Marines, sailors, soldiers,From the Hardcover edition.

    In performance, how you organize can be the key to growth. In the past five years, the business world has seen the birth of a new breed of company - the Exponential Organization - that has revolutionized how a company can accelerate its growth by using technology.

    Enjoy a journey through the eyes of a geek working at one of the most important companies in the world as he walks you through events both large and small. Just don't get caught in the Redmond reality distortion field! What others are saying about "A Microsoft Life": "Any self-respecting geek needs to read this book. Stepto provides an enjoyable and entertaining insight of life inside Microsoft." - Larry "Major Nelson" Hryb, Director of Programming for Xbox LIVE "Anyone who lived through the adolescent years of the computer revolution will alternate between laughing and crying (from laughing) at these great stories from inside the monolith. - Ken Denmead, NYT Bestselling Author, and editor of Geekdad.com