But when he took the helm in 2004, America was losing that war badly: despite vastly inferior resources and technology, Al Qaeda was outmaneuvering America’s most elite warriors. McChrystal came to realize that today’s faster, more interdependent world had overwhelmed the conventional, top-down hierarchy of the US military. Al Qaeda had seen the future: a decentralized network that could move quickly and strike ruthlessly. To defeat such an enemy, JSOC would have to discard a century of management wisdom, and pivot from a pursuit of mechanical efficiency to organic adaptability. Under McChrystal’s leadership, JSOC remade itself, in the midst of a grueling war, into something entirely new: a network that combined robust centralized communication with decentralized managerial authority. As a result, they beat back Al Qaeda. In this book, McChrystal shows not only how the military made that transition, but also how similar shifts are possible in all organizations, from large companies to startups to charities to governments. In a turbulent world, the best organizations think and act like a team of teams, embracing small groups that combine the freedom to experiment with a relentless drive to share what they’ve learned. Drawing on a wealth of evidence from his military career, the private sector, and sources as diverse as hospital emergency rooms and NASA’s space program, McChrystal frames the existential challenge facing today’s organizations, and presents a compelling, effective solution.

    In the years preceding the 2008 financial crisis, the library’s leaders forged an audacious plan to sell off multiple branch libraries, mutilate a historic building, and send millions of books to a storage facility in New Jersey. Scholars, researchers, and readers would be out of luck, but real estate developers and New York’s Mayor Bloomberg would get what they wanted. But when the story broke, the people fought back, as famous writers, professors, and citizens’ groups came together to defend a national treasure. Rich with revealing interviews with key figures, Patience and Fortitude is at once a hugely readable history of the library’s secret plans, and a stirring account of a rare triumph against the forces of money and power.

    Connect Public Speaking provides students a wealth of resources to prepare and plan speeches, while LearnSmart--McGraw-Hill's proven adaptive learning system--guides them toward mastery of key course concepts. Additionally, Connect's highly flexible speech capture tool saves instructors valuable time in managing assignments and evaluating student speeches. Taking a practical, accessible, and non-intimidating approach to public speaking, Public Speaking for College & Career presents numerous stories, examples, activities, and concrete techniques to show students how to achieve clarity and confidence during the speeches they must give in college, in their careers, and in their communities.

    With the printed book, information and ideas could disseminate more widely and effectively than ever before—and in some cases, affect and redirect the sway of history. Today, nearly one million books are published each year. But is the era of the book as we know it—a codex of bound pages—coming to an end? And if it is, should we celebrate its demise and the creation of a democratic digital future, or mourn an irreplaceable loss? The digital age is revolutionizing the information landscape. Already, more books have been scanned and digitized than were housed in the great library in Alexandria, making available millions of texts for a curious reader at the click of a button, and electronic book sales are growing exponentially. Will this revolution in the delivery of information and entertainment make for more transparent and far-reaching dissemination or create a monopolistic stranglehold? In The Case for Books, Robert Darnton, an intellectual pioneer in the field of the history of the book and director of Harvard University's Library, offers an in-depth examination of the book from its earliest beginnings to its shifting role today in popular culture, commerce, and the academy. As an author, editorial advisor, and publishing entrepreneur, Darnton is a unique authority on the life and role of the book in society. This book is a wise work of scholarship—one that requires readers to carefully consider how the digital revolution will broadly affect the marketplace of ideas.

    As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.

    From emerging search tools Ask.com and Windows Live to standbys Google and Yahoo!, the major search engines and their myriad of services are thoroughly discussed. Recent additions to the Internet realm—RSS feeds, podcasts, alert services, wikis, and blogs—are explained, as well as tried-and-true search tools, including web directories, newsgroups, and image resources. For those with little to moderate searching experience, friendly, easy-to-follow guidelines to the world of Web research are provided, while experienced searchers will discover new perspectives on content and techniques.

    In this fun and thoughtful follow-up to his bestselling Rules of the Red Rubber Ball (2007), Carroll switches the playing field to the workplace, where innovation, motivation, engagement, and teamwork are the headline issues. Drawing on "play profiles" from thought leaders, change agents, and business leaders, he explains how to bring a sense of play into the workplace to stimulate creativity, encourage risk-taking, achieve goals--and have a great time doing it.Fully illustrated, with 31 profiles of successful "players" including ESPN president George Bodenheimer, bestselling authors Seth Godin and Malcolm Gladwell, Food Network host Duff Goldman, South Bronx activist Majora Carter, renowned author Paulo Coehlo, and many others

    In fact, the little town had gone more than a century without a single homicide. But on the night of Easter 2006, Wayne and Sharmon Stock were brutally murdered in their home. The murders garnered sensational frontpage headlines and drew immediate statewide attention. Practically everybody around Murdock was filled with fear, panic, and outrage. Who killed Wayne and Sharmon Stock? What was the motive? The Stocks were the essence of Nebraska’s all-American farm family, self-made, God-fearing, and of high moral character. Barely a week into this double murder investigation, two arrests brought a sense of relief to the victims’ family and to local residents. The case appeared to fall neatly into place when a tiny speck of murder victim Wayne Stock’s blood appeared in the alleged getaway car. Then, an obscure clue left at the crime scene took the investigation down a totally different path, stretching into Iowa, Louisiana, New York, Texas, and Wisconsin. By the time this investigation was over, the charges against the original suspects were dismissed and two new individuals emerged from the shadows. Author John Ferak covered the Stock murders from the very beginning, including all of the trial proceedings. When the criminal prosecution finally ended in 2007, he remained puzzled by one nagging question: Why was the blood of victim Wayne Stock in a car that was ultimately proven to have no connection to the murders? Over the next few years, the astonishing “bloody lies” were revealed, culminating in a law enforcement scandal that turned the case on its head and destroyed the career of Nebraska’s celebrated CSI director, David Kofoed.

    A product of ten years of research and support from leading American and European universities, "A Universal History of the Destruction of Books" traces a tragic story: the smashed tablets of ancient Sumer, the widespread looting of libraries in post-war Iraq, the leveling of the Library of Alexandria, book burnings by Crusaders and Nazis, and censorship against authors past and present. With diligence and grace, Baez mounts a compelling investigation into the motives behind the destruction of books, reading man's violence against writing as a perverse anti-creation. "By destroying," Baez argues, "man ratifies this ritual of permanence, purification and consecration; by destroying, man brings to the surface a behavior originating in the depth of his personality." His findings ultimately attest to the lasting power of books as the great human repository of knowledge and memory, fragile yet vital bulwarks against the intransigence and barbarity of every age.

    A significant reason racism endures is because it is structural: it's embedded in culture and in institutions. One of the places that racism hides--and perhaps the best place to oppose it--is in books for young people.Was the Cat in the Hat Black? presents five serious critiques of the history and current state of children's literature tempestuous relationship with both implicit and explicit forms of racism. The book fearlessly examines topics both vivid-such as The Cat in the Hat's roots in blackface minstrelsy-and more opaque, like how the children's book industry can perpetuate structural racism via whitewashed covers even while making efforts to increase diversity. Rooted in research yet written with a lively, crackling touch, Nel delves into years of literary criticism and recent sociological data in order to show a better way forward. Though much of what is proposed here could be endlessly argued, the knowledge that what we learn in childhood imparts both subtle and explicit lessons about whose lives matter is not debatable. The text concludes with a short and stark proposal of actions everyone-reader, author, publisher, scholar, citizen- can take to fight the biases and prejudices that infect children's literature. While Was the Cat in the Hat Black? does not assume it has all the answers to such a deeply systemic problem, its examination should stimulate discussion and activism.

    Shaken, Unsophisticated, Harleian Style, Fingerprint, E-book, Dentelle. Can you define these terms? If not, this is the book for you! John Carter's ABC For Book Collectors has long been established as the most enjoyable as well as the most informative reference book on the subject. Here, in over 490 alphabetical entries, ranging in length from a single line to several pages, may be found definition and analysis of the technical terms used in book collecting and bibliography, interspersed with salutary comments on such subjects as auctions, condition, facsimiles and fakes, 'points', rarity, etc. This eighth edition has been revised by Nicolas Barker, editor of The Book Collector and incorporates additional words created by the introduction of web-based collecting. The ABC For Book Collectors retains its humorous character as the one indispensable guide to book collecting while also keeping us up-to-date with modern terminology.

    This includes how to write compelling reviews, how to pitch yourself as a writer, how to tackle some tricky ethical quandaries, and yes, even how to get free games. Based on Dan Amrich’s own experience as a game journalist for more than 15 years, it’s advice that can serve you for your entire career, from press start to game over.

    In it, you'll learn how Pat: went from being a raging workaholic to taking 153 days off each year raised his average sales price from $92,000 to over $450,000 in four simple steps went from $13,000 in yearly commissions to over $5 million yearly went from zero foreclosure listings to over 325 in twenty-four months got his team revved up by humiliating himself on YouTube landed more customers by dressing up as Dracula turned the worst market in decades into profit in new areas learned some of his best tactics through authorized stealing from his competitors Including a 7-Figure Game Plan at the end of each chapter and an appendix of helpful forms and worksheets, 6 Steps to 7 Figures contains all the tactics that the best real estate agents use to build and promote their businesses--and live the life of their dreams.

     Remember what coaching's really about. It's about looking for ways to touch the soul, and having someone's life change. Coaching simply can't be sold like other things are sold. And that turns out to be good news. Once you begin practicing true connection, you become successful. In 37 Ways to BOOST Your Coaching Practice, Steve Chandler shows just what steps to take - and the 17 lies to avoid - to give your prospective clients a powerful experience of the work you do. Learn to fill your practice by moving beyond coaching-as-a-concept. Creating clients happens one coaching conversation at a time, one true connection at a time.

    A well-rounded balance of hard skills (HTML5, XHTML, CSS, JavaScript) and soft skills (Web Design, e-commerce, Web site promotion strategies) presents everything beginning Web developers need to know to build and promote successful Web sites.