The book includes three core chapters from the original bestseller that focus on market research, marketing, and spreading word-of-mouth among your best customers. Sure, you already know that customers are writing about your products on blogs or talking about your brand on Twitter and Facebook. Now, turn that interest into opportunity and profit. In these economic times, marketers like you are increasing their investment in social technologies, while cutting back on more traditional expenses. Why? Because they work—no matter the economic climate. Marketing in the Groundswell shows you how you can build social applications, measure their results, and use the social technology movement to your company's advantage.

    24 hours later more than R160 billion rand of this fortune was wiped out. The Steinhoff Empire, that took 20 years to build into an international business giant, had crumbled overnight. Markus Jooste, Steinhoff’s flashy CEO, resigned via SMS and has since been fleeing an avalanche of scandals and accusations: luxury homes for a blonde mistress, allegations of fraud, racing horses and unparalleled extravagance, a lavish, black Jaguar for an old university residence… What exactly happened here? Who knew what? What is Steinhoff, who is Markus Jooste and what does it all have to do with the so called Stellenbosch mafia? Where does business tycoon Christo Wiese, Shoprite and Pepkor fit in and where is the pensioners’ money? Well-known financial writer James-Brent Styan unpacks these and other questions in this astounding tale of power and greed, of secrets and deceit, and ultimately the biggest financial breakdown in the history of South Africa. Through interviews with trustworthy sources, revelations from confidential documents and in-depth research about Steinhoff’s history, Styan uncovers what the group doesn’t want you to know. Follow the Money: The story of Steinhoff, Markus Jooste and the Stellenbosch Boys is a gripping financial thriller that will be told as cautionary tale or salacious scandal in both boardrooms and living rooms for decades to come.

    But despite their education and hard work, too many African Americans, Latinos, and Asian Americans still find unique obstacles on the path to senior management. And there are too few minority mentors available to help them understand and overcome these challenges. Keith R. Wyche, a division president at a Fortune 500 company, is the perfect mentor for ambitious minority businesspeople at all levels. His book is filled with thought-provoking insights and practical advice based on his own experiences and those of the many people he has counseled. He discusses the importance of:Understanding corporate culture--and the impact it has on your career Being visible--because you can't get ahead if nobody knows who you are Staying current--why minorities must be continuous learners Good Is Not Enough also includes anecdotes from prominent CEOs such as Ken Chenault of American Express, Richard Parsons of Time Warner, and Alwyn Lewis of Kmart.

    Ed Bolian’s memoir recounts his path from a conversation in high school with Cannonball Run founder, Brock Yates to setting the fastest time ever for driving from New York to Los Angeles. The journey explores goal setting, criminal psychology, and spirituality in the pursuit of finding your true purpose and using what makes you unique to achieve something extraordinary.

    Why did this happen? Based on extensive research, including transcripts of FBI-wiretap conversations, Fallen Angel is an insightful account of a remarkable man and the extraordinary events surrounding him: this is the real story of Rajat Gupta, an orphaned immigrant from India who managed to reach dizzying heights in the US corporate sector. Although the verdict is out, the mystery remains: several jury members were in tears after delivering the verdict, and nearly everyone who has known Gupta believes he is innocent so what really happened? With its almost thriller-like cast of real-life characters, Fallen Angel is a page-turner that explores the complex layers of this human drama.

    She attended school against her parents' wishes. Despite her intellectual curiosity, she consistently failed her subjects because she couldn't keep up with the fast-paced, competitive, shame-inducing educational style.Flunking her 10th-grade finals just about extinguished her academic hopes. But one act of kindness radically changed her trajectory when an inspired acquaintance convinced her to redo the grade. Her new teacher--who was passionate and caring--taught students instead of subjects. A friend from her church gave her the finest tutoring, much-needed friendship, and even an example of a loving home and family.After completing 10th grade with top marks, she spent her remaining school years working tirelessly, eventually earning the Best All-Round Student award. Her passion for learning expanded into a passion for teaching; she pursued post-secondary degrees in America and began an influential career as a professor of education and international education consultant.Hong's eloquent present-tense narration animates scenes of family strife and academic struggle and evokes an astounding range of emotions--commiseration, frustration, and eventually elation. Something is always developing, whether it's the narrator herself or the plot.Though the memoir charts the author's intellectual growth, it also considers complex family relationships, poverty, Southeast Asian culture and education, disability, and determination. Hong demonstrates, through her own experiences, the pleasures and rewards of scholarship and effective teaching, and her account underscores how ordinary people can have life-changing effects on others.DescriptionWhen people first meet Barbara Hong, they often conclude that her life must have always been enriched. They assume she had loving, successful parents and all the support she needed to reach her goals. Nothing could be further from the truth.Hong's path to an Ivy League university and beyond started in a filthy tenement in Singapore where she lived with an abusive father and an illiterate mother. Even as a child of six, she worked in her sweatshop home to help with extra money, which her father often wasted on alcohol. As she endured his drinking and abuse, she feared that the pain she internalized could shatter her.But instead of falling apart, Hong managed to escape her misery, thanks to a teacher who believed in her. Once she knew she wasn't the brainless "cabbage head" her mother called her, she began excelling as a student, eventually finding the courage to leave her home and discover her true calling as a knowledge seeker, educator, and advocate.Hong's inspirational journey from a sweatshop home upbringing to influential professor movingly illustrates the true strength of the human spirit and the power of teachers.Failing UP was recognized as one of only 2% of books reviewed to earn a Kirkus STAR--the most prestigious designation in the book industry in awarding books of exceptional merit. To Read the Kirkus Review, visit: https: //www.kirkusreviews.com/book-reviews/ba...

    They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers’ experiences, whatever your business does and whoever you are. For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn’t need to be complicated or cost a fortune.

    It’s about being a part of a community, knowing that contributions matter and experiencing a greater affiliation with others.The premise begins at the 2003 Harley-Davidson Motorcycle company’s 100 year anniversary celebration. Thousands and thousands of bikers throughout the world attended the event. As a Harley owner stoodproudly by his bike at that event, what two words from a passerby would have made their weekend? “Nice Bike.”“Nice Bike” is more than a casual compliment. It’s the engine that is fueled with the three actions of acknowledging, honoring and connecting with others. Nice Bike can help you with your daily interactions, create more meaningful relationships and add more joy in your journey on the road of life.When you have a better understanding of how to make meaningful connections, you can live a life filled with a greater sense of self worth and accomplishment in your work and in your life. Acknowledge, honor, and connect and you will change the world, one person at a time.

    DuBrin, a highly respected author and consultant, incorporates current research on leadership and real-world business events from academic journals and popular periodicals. Leadership profiles focus on successful men and women to whom students can easily relate, such as lower-level, small business, and not-for-profit leaders. In the Fifth Edition, skill-building activities such as leadership self-assessment quizzes, role-play exercises, and discussion questions have been retained. Key updates include new opening vignettes and end-of-chapter cases; one additional Skill-Building Exercise per chapter; and an enhanced Online Study Center (student web site) with new Knowledge Bank sections, featuring research and theory not covered in the text.

    "Applebee's America" cracks the twenty-first-century code for political, business, and religious leaders struggling to keep pace with the times. A unique team of authors -- Douglas B. Sosnik, a strategist in the Clinton White House; Matthew J. Dowd, a strategist for President Bush's two campaigns; and award-winning political journalist Ron Fournier -- took their exclusive insiders' knowledge far outside Washington's beltway in search of keys to winning leadership.They discovered that successful leaders, even those from disparate fields, have more in common than not.Their book takes you inside the reelection campaigns of Bush and Clinton, behind the scenes of hyper-successful megachurches, and into the boardrooms of corporations such as Applebee's International, the world's largest casual dining restaurant chain. You'll also see America through the anxious eyes of ordinary people, buffeted by change and struggling to maintain control of their lives.Whether you're promoting a candidate, a product, or the Word of God, the rules are the same in Applebee's America.- People make choices about politics, consumer goods, and religion with their hearts, not their heads.- Successful leaders touch people at a gut level by projecting basic American values that seem lacking in modern institutions and missing from day-to-day life experiences.- The most important Gut Values today are community and authenticity. People are desperate to connect with one another and be part of a cause greater than themselves. They're tired of spin and sloganeering from political, business, and religious institutions that constantly fail them.- A person's lifestyle choices can be used to predict howhe or she will vote, shop, and practice religion. The authors reveal exclusive new details about the best "LifeTargeting" strategies.- In this age of skepticism and media diversification, people are abandoning traditional opinion leaders for "Navigators." These otherwise average Americans help their family, friends, neighbors, and coworkers negotiate the swift currents of change in twenty-first-century America.- Winning leaders ignore conventional wisdom and its many myths, including these false assumptions: Voters only act in their self-interests; Republicans rule exurbia; and technology drives people apart. "Wrong, wrong, and wrong."- Once you squander a Gut Values Connection, you may never get it back. Bush learned that hard lesson within a year of winning reelection."Applebee's America" offers numerous practical examples of how leaders -- whether from the worlds of politics, business, or religion -- earn the loyalty and support of people by understanding and sharing their values and goals.

    In controlled doses, stress helps individuals to think faster and perform better, but left unchecked and unbalanced, it leads to fatigue, helplessness and a variety of unfortunate health complications.The Little Book of Stress Relief is a practical book that changes the fundamental thinking and habitual lifestyle choices contributing to heightened stress levels. There are helpful tips for making informed choices, adjusting how we think and taking the necessary steps to regain control.Organized in 52 short chapters -- one for each week of the year -- the book isolates specific causes of stress and provides detailed yet useful advice and tips for overcoming them. Easy-to-follow activities and exercises lead to the right amount of sleep, deal with procrastination and perfect the art of setting priorities.The Little Book of Stress Relief explains how small changes to relieve stress have a positive effect on quality of life.Of particular importance in high-pressure environments is advice for isolating other people's stress.

    The church is facing a message delivery problem.The old communication playbook no longer works. What worked before isn’t working anymore. It’s time to rethink communication and leverage the greatest opportunities we’ve ever had to communicate in the church. In Rethink Communication, Phil Bowdle walks through the new reality for what attendance, engagement, and attention look like for the church. Then he offers a practical communication playbook you can use to communicate anything in your church—and actually connect. These practical tips and proven strategies will work regardless of size, staff, or budget.Communication has been overlooked for far too long in the church. It’s time for that to change. It’s time to rethink communication for the church.

    The reason is simple: no matter what you think you're saying, your words, gestures, and tone of voice can actually communicate something entirely different.Too often, negative micromessages undermine morale, business opportunities, and ultimately your organization. Micromessaging examines the nuanced behaviors that we all blindly use and react to in our dealings with others. Yet as Young points out, these micromessages can reveal a lot about our own-and our superiors'-biases and preconceived notions. Learning how to constructively address these behaviors can bring about positive change.Young offers a common language for encouraging open discussion in the workplace, along with skills to identify and address familiar micromessages; tools for deploying microadvantages; and real-life workplace scenarios, self-assessments, and solutions that help readers interpret and alter ingrained behaviors and their effects. He delivers valuable information onCruicial leadership skills and how to acquire themUniversal workplace cultural issuesHow expectations affect the performance of othersWays to speak fairly, not falselyTechniques that eliminate group thinkHow to reset the filters you use to screen othersBased on research from MIT, Young's approach has already helped numerous Fortune 500 clients, including Merck, Intel, Lockheed Martin, Starbucks, IBM, Boeing, Wells Fargo, Bank of America, Cisco, and Raytheon to increase leadership effectiveness. With its proven wisdom, you can experience what so many business executives worldwide have discovered and make it a powerful part of your leadership skill set.

    Most solo consultants and boutique consulting firms are perpetually within six months of bankruptcy due to the sputtering unreliability of their new business engines.The problem, according to international consulting expert David A. Fields, is twofold: 1) lack of a consistent, proven plan, and 2) fundamental misunderstanding about what clients want in a consultant. Fields, who has helped hundreds of consultants and boutique firms worldwide build lucrative, sustainable practices, replaces the typical consultant's mindset of emphasizing expertise and differentiated processes with a  focus on building relationships, engendering trust, and solving clients’ existing problems. In The Irresistible Consultant’s Guide to Winning Clients: Six Steps to Unlimited Clients and Financial Freedom, Fields synthesizes his decades of experience into a step-by-step approach to winning more projects from more clients at higher fees. From nuts-and-bolts business advice and tactics to a deeply insightful breakdown of the human side of a very human profession, Fields delivers a comprehensive guidebook that is at once highly approachable and satisfyingly detailed.

    Fit in anywhere, build rapport, and win people over. If you (1) have trouble connecting with people beyond small talk, or (2) are often left speechless and dumbfounded on how to handle certain people and situations, that feeling of dread isn’t something you have to live with. Improve Your People skills is your key to social intelligence and the better relationships to enrich your life that will inevitably follow. Become a “social butterfly” and “people person.” Improve Your People Skills is a book of action that allows you to truly understand others and speak their language, no matter what it is. You’ll learn how to apply great charm to make new friends and engage old ones. It will fundamentally change your approach to people and give you the specific phrases and tools for change. It goes beyond emotional intelligence and gives you a blueprint for interaction. Become a captivating, comforting, and desired presence. Whether it’s winning at work politics, making new friends, or strengthening current relationships, people skills are your quickest and surest route to success – no matter the situation. Patrick King is an internationally bestselling author and sought-after social skills coach and trainer. He knows firsthand the value of people skills because they rescued him from lackluster grades and jumpstarted his career – the value of “just fitting in anywhere” cannot be understated. Handle any situation smoothly – even confrontations. • Why self-interests matter, and what secondary self-interests are. • How to reform the toxic social habits you probably have. • Uncover your rapport-killing assumptions and mental leaps. • Bad listening and effective listening. Build trust and create emotional connections. • Emotional intelligence – how it really helps you. • Whether you are a member of the Belief Police. • The truth about childhood and ancient wisdom about connecting with people. • The underrated value of simply shutting your mouth more. People skills open the doors for your life in a way that literally nothing else can. The world is not a meritocracy – a startling realization for most, but a happy epiphany for those with people skills. Technical skills can almost always be learned, but people skills are rare and valuable. Create massively successful relationships anywhere. Are you leading people in the office, or just mingling at a party? What about just hanging out and relaxing at your friend’s place? No matter what, the people who matter are the ones with people skills. Your relationships will improve greatly, you’ll be able to accomplish what you want far more easily, and you’ll never allow people to feel awkward or uncomfortable. When you speak, people will sit up and listen. Become the ultimate people person and social butterfly: click the BUY NOW button at the top right of this page!