You want to learn about the path I took that eventually led me to Zappos, and the lessons I learned along the way. You want to learn from all the mistakes we made at Zappos over the years so that your business can avoid making some of the same ones. You want to figure out the right balance of profits, passion, and purpose in business and in life. You want to build a long-term, enduring business and brand. You want to create a stronger company culture, which will make your employees and coworkers happier and create more employee engagement, leading to higher productivity. You want to deliver a better customer experience, which will make your customers happier and create more customer loyalty, leading to increased profits. You want to build something special. You want to find inspiration and happiness in work and in life. You ran out of firewood for your fireplace. This book makes an excellent fire-starter.

    By sidestepping "reengineering," "total quality management," and other management philosophies and employing its own brand of business success, Kelleher's airline has turned a profit for twenty-four consecutive years and seen its stock soar 300 percent since 1990.Today, Southwest is the safest airline in the world and ranks number one in the industry for service, on-time performance, and lowest employee turnover rate; and Fortune magazine has twice ranked Southwest one of the ten best companies to work for in America. How do they do it?With unlimited access to the people and inside documents of Southwest Airlines, authors Kevin and Jackie Freiberg share the secrets behind the greatest success story in commercial aviation. Read it and discover how to transfer the Southwest inspiration to your own business and personal life.

    At first, it was a typical whirlwind romance. But one day Bledi told her that love always comes at a price ...Bledi tricked Sophie into travelling to Italy, where he forced her to sell her body to help him pay off a debt. Terrified and ashamed, Sophie worked the dangerous Italian streets without rest, seeing as many as 30 clients in a night. She was completely at Bledi′s mercy for food, clothes and shelter. And without money, friends or family, she was trapped.But Sophie found the strength to keep going, clinging to life by a single thread of hope: that somehow she′d find a way to escape.

    This book will help you bring out those gifts.” In his bestselling memoir, Look Me in the Eye, John Elder Robison described growing up with Asperger’s syndrome at a time when the diagnosis didn’t exist. He was intelligent but socially isolated; his talents won him jobs with toy makers and rock bands but did little to endear him to authority figures and classmates, who were put off by his inclination to blurt out non sequiturs and avoid eye contact.By the time he was diagnosed at age forty, John had already developed a myriad of coping strategies that helped him achieve a seemingly normal, even highly successful, life. In Be Different, Robison shares a new batch of endearing stories about his childhood, adolescence, and young adult years, giving the reader a rare window into the Aspergian mind.In each story, he offers practical advice—for Aspergians and indeed for anyone who feels “different”—on how to improve the weak communication and social skills that keep so many people from taking full advantage of their often remarkable gifts. With his trademark honesty and unapologetic eccentricity, Robison addresses questions like:• How to read others and follow their behaviors when in uncertain social situations• Why manners matter• How to harness your powers of concentration to master difficult skills• How to deal with bullies• When to make an effort to fit in, and when to embrace eccentricity• How to identify special gifts and use them to your advantageEvery person, Aspergian or not, has something unique to offer the world, and every person has the capacity to create strong, loving bonds with their friends and family. Be Different will help readers and those they love find their path to success.

    Growing up on a farm in rural Mexico, where authorities turned a blind eye to the practices of her community, Ruth lives in a ramshackle house without indoor plumbing or electricity. At church, preachers teach that God will punish the wicked by destroying the world and that women can only ascend to Heaven by entering into polygamous marriages and giving birth to as many children as possible. After Ruth's father—the man who had been the founding prophet of the colony—is brutally murdered by his brother in a bid for church power, her mother remarries, becoming the second wife of another faithful congregant.In need of government assistance and supplemental income, Ruth and her siblings are carted back and forth between Mexico and the United States, where her mother collects welfare and her stepfather works a variety of odd jobs. Ruth comes to love the time she spends in the States, realizing that perhaps the community into which she was born is not the right one for her. As Ruth begins to doubt her family’s beliefs and question her mother’s choices, she struggles to balance her fierce love for her siblings with her determination to forge a better life for herself.Recounted from the innocent and hopeful perspective of a child, The Sound of Gravel is the remarkable true story of a girl fighting for peace and love. This is an intimate, gripping tale of triumph, courage, and resilience.

    The harrowing true tale of seven escaped Soviet prisoners who desperately marched out of Siberia through China, the Gobi Desert, Tibet, and over the Himalayas to British India.

    Known for his versatility, passion and fearlessness, he's become one of our most beloved actors. But in February 2008, Patrick announced he had been diagnosed with stage IV pancreatic cancer. Always a fighter, he refused to let the disease bring him to his knees, and his bravery has inspired both his legion of fans and cancer patients everywhere. Yet this memoir, written with wisdom and heart, recounts much more than his bout with cancer. In vivid detail, Patrick describes his Texas upbringing, his personal struggles, his rise to fame with North and South, his commercial breakthroughs in Dirty Dancing and Ghost, and the soul mate who's stood by his side through it all: his wife, writer and director Lisa Niemi. A behind-the-scenes look at a Hollywood life and a remarkable love, this memoir is both entertainment and inspiration. Patrick and Lisa's marriage is a journey of two lives intertwined and lived as one--throughout their years in Hollywood and at home on their working ranch outside Los Angeles, and culminating in the hope and wisdom they've imparted to all who know them. This book will open the door for families, individuals, and husbands and wives to grow, bond and discover entirely new levels of love and sharing, proving that life shouldn't be lived as a series of endings, but rather as the beginning of greater strength and love.

    Wood felt trapped between an all-consuming career and a desire to do something lasting and significant. Stressed from the demands of his job, he took a vacation trekking in Nepal because a friend had told him, "If you get high enough in the mountains, you can't hear Steve Ballmer yelling at you anymore."Instead of being the antidote to the rat race, that trip convinced John Wood to divert the boundless energy he was devoting to Microsoft into a cause that desperately needed to be addressed. While visiting a remote Nepalese school, Wood learned that the students had few books in their library. When he offered to run a book drive to provide the school with books, his idea was met with polite skepticism. After all, no matter how well-intentioned, why would a successful software executive take valuable time out of his life and gather books for an impoverished school?But John Wood did return to that school and with thousands of books bundled on the back of a yak. And at that moment, Wood made the decision to walk away from Microsoft and create Room to Read—an organization that has donated more than 1.2 million books, established more than 2,600 libraries and 200 schools, and sent 1,700 girls to school on scholarship—ultimately touching the lives of 875,000 children with the lifelong gift of education.Leaving Microsoft to Change the World chronicles John Wood's struggle to find a meaningful outlet for his managerial talents and entrepreneurial zeal. For every high-achiever who has ever wondered what life might be like giving back, Wood offers a vivid, emotional, and absorbing tale of how to take the lessons learned at a hard-charging company like Microsoft and apply them to one of the world's most pressing problems: the lack of basic literacy.

    These are the stories of life inside the courtroom. They are sometimes funny, often moving and ultimately life-changing. How can you defend a child-abuser you suspect to be guilty? What do you say to someone sentenced to ten years who you believe to be innocent? What is the law and why do we need it? And why do they wear wigs? From the criminals to the lawyers, the victims, witnesses and officers of the law, here is the best and worst of humanity, all struggling within a broken system which would never be off the front pages if the public knew what it was really like. This is a first-hand account of the human cost of the criminal justice system, and a guide to how we got into this mess, The Secret Barrister shows you what it’s really like and why it really matters.

    In this groundbreaking study, Burns examines the qualities that make certain leaders—in America and elsewhere—succeed as transformative figures. Through insightful anecdotes and historical analysis, Burns scrutinizes the charisma, vision, and persuasive power of individuals able to imbue followers with a common sense of purpose, from the founding fathers to FDR, Ghandi to Napoleon. Since its original publication in 1970, Leadership has set the standard for scholarship in the field.

    Thomas / Saint Vincent Orphan Asylum in rural Kentucky. It is the first book in the United States to confront the institutionalized physical and emotional abuse suffered by countless orphans at the hands of Catholic clergy over these last decades. It also documents the historic United States lawsuit and first-ever settlement paid by Roman Catholic nuns in the United States as recompense for decades of brutal institutional abuse of the author, her sisters and forty-two other children.

    OFFICIAL Selection CANNES Film Festival 2011 for this memoir's first short story, My Father, Joe...filmed by Nikila Cole.The adventurous, humorous, sometimes wonderfully strange exploits of a youth during his family's adjustment to a new world, these compelling boyhood memories are of an almost Tom Sawyer character, albeit with ironic Yiddish twist."All the short stories within this memoir illuminate and pack a wallop. They sparkle and shine in Engelhard’s unique minimalist style…prose that is lean, reserved and economical…if there is one word to describe Engelhard’s writing, I’d choose CHARM. What a gift to those of us who understand the trials and triumphs of growing up. Escape From Mount Moriah…the finest, perhaps the greatest memoir I have ever read." Reviewer S. Dite

    Yet when Lance Armstrong, starting his comeback from cancer, signed for US Postal, it was Emma, the only woman on the team, who became his personal soigneur. This is the definitive inside story of that time, and of the enormous repercussions that resonate to this day for Emma, Lance and the whole sport.Emma had the strength to break cycling's omerta by speaking out against the culture of doping. She thought she would be one of many whistleblowers, doing what she believed was right. Isolated and shunned by the sport she loved, however, her reputation was systematically destroyed. And yet she had the courage to bounce back, and remarkably, to forgive those who made her existence a living hell. This is the ultimate memoir of truth and its many consequences.

    In less than four months a group of eight retired executives orchestrated a stunning revolt within Morgan Stanley, the venerable and—until recently—most successful financial services firm on Wall Street. Now acclaimed journalist and historian Patricia Beard brings together the entire behind-the-scenes story in Blue Blood and Mutiny, a real-life business thriller exposing the tale that shook high finance.In March 2005 the business world woke up to an unprecedented full-page ad in the Wall Street Journal calling for the removal of Morgan Stanley's CEO. It was paid for by a cohort of eight former Morgan Stanley executives, including an ex-chairman and an ex-president, who soon would be dubbed the "Eight Grumpy Old Men." Their target was CEO Philip Purcell, a midwesterner who had come to power following Morgan Stanley's 1997 merger with Dean Witter Discover, where Purcell had been chief executive. In his eight years as CEO, Purcell had presided over a 50 percent decline in stock price since its peak in 2000 and a series of high-profile government and civil lawsuits that had tarnished the company's once-sterling reputation. Just a few months after the Journal ad, Purcell would retire under pressure, and former president John Mack, who had been pushed out by Purcell, was appointed CEO. The "Eight Grumpy Old Men" won the battle.The revolt of the Eight is about more than the stock price, or any bottom-line metrics: it signals a clash of cultures and a battle for the soul of American business. Since its founding, Morgan Stanley has been an elite enterprise guided by J. P. Morgan Jr.'s motto "A First Class Business in a First Class Way." The House of Morgan stood for something larger than success with honor; its ethos was unique—some would say sacred—and the eight retired executives believed this ideal had been undermined during Purcell's reign.Opening the long-closed doors of a bastion of Wall Street that has maintained the strictest privacy until now, Blue Blood and Mutiny weaves the history of Morgan Stanley with the inside story of the fight for dominance between two competing business cultures—one, the collegial meritocracy handed down from the days of J. P. Morgan, and the other, a cold, contemporary corporate model. Here is the season's must-read book for anyone who wants to understand the future of American business.

    Bernanke was appointed chair of the Federal Reserve, the unexpected apex of a personal journey from small-town South Carolina to prestigious academic appointments and finally public service in Washington’s halls of power.There would be no time to celebrate.The bursting of a housing bubble in 2007 exposed the hidden vulnerabilities of the global financial system, bringing it to the brink of meltdown. From the implosion of the investment bank Bear Stearns to the unprecedented bailout of insurance giant AIG, efforts to arrest the financial contagion consumed Bernanke and his team at the Fed. Around the clock, they fought the crisis with every tool at their disposal to keep the United States and world economies afloat.Working with two U.S. presidents, and under fire from a fractious Congress and a public incensed by behavior on Wall Street, the Fed—alongside colleagues in the Treasury Department—successfully stabilized a teetering financial system. With creativity and decisiveness, they prevented an economic collapse of unimaginable scale and went on to craft the unorthodox programs that would help revive the U.S. economy and become the model for other countries.Rich with detail of the decision-making process in Washington and indelible portraits of the major players, The Courage to Act recounts and explains the worst financial crisis and economic slump in America since the Great Depression, providing an insider’s account of the policy response.