Chinese Business Etiquette: A Guide to Protocol, Manners, and Culture in thePeople's Republic of China
Scott D. Seligman - 1999
The author, with 25 years of experience dealing with the Chinese, provides up-to-date advice on how to succeed, avoid gaffes, interpret behaviour and make positive impressions.
Better Allies: Everyday Actions to Create Inclusive, Engaging Workplaces
Karen Catlin - 2021
With the Better Allies® approach, it's something anyone can do.Since originally publishing Better Allies in 2019, Karen Catlin has amassed dozens of new scenarios and insights through her talks, workshops, and community interactions. In this fully revised second edition, you'll learn to spot situations where you can create a more inclusive culture, along with straightforward steps to take and changes to make. Catlin, a highly-sought after expert on allyship, will walk you through: * Attracting and hiring a diverse workforce* Cultivating an environment where coworkers feel welcome, respected, and supported* Amplifying and advocating for others* Giving effective and equitable performance feedback* Using more inclusive language* Running inclusive conferences and eventsRead this book to learn the Better Allies® approach, level-up your ally skills, and create a culture where everyone can do their best work and thrive.
Do Better Work: Finding Clarity, Camaraderie, and Progress in Work and Life
Max Yoder - 2019
Share before you’re ready. Get more agreements. Have difficult conversations. These are a few of the practical but profound ideas Lessonly CEO Max Yoder shares in Do Better Work. No matter your rank or role, if you want to see more understanding, accountability, and progress on your team, these stories and examples are for you. Praise for Do Better Work: “Devastatingly effective, and a must-read for business leaders with a soul. Do Better Work is the modern manual for how to align company success and personal growth.” Jay Baer, New York Times bestselling author of Youtility and co-author of Talk Triggers “The best books pop lightbulbs over our heads that feel so obvious we wonder why we didn't realize them all along. This book does that. An essential read for any 21st-century leader." Coco Brown, CEO and founder of The Athena Alliance “Our world needs a style of leadership that puts people at the center, and I can think of no better guide than the lessons contained in this book.” Scott Dorsey, former CEO of ExactTarget/Salesforce Marketing Cloud “Practical advice with a soul and a deep understanding of how humans connect and work together.” Nataly Kogan, founder of Happier @ Work and author of Happier Now
Dealing with Difficult Teachers
Todd Whitaker - 1999
.This book provides tips and strategies to help school leaders improve, neutralize, or eliminate resistant and negative teachers. 1999.
Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone
Shep Hyken - 2017
In fact, amazement is a habit that anyone can master--and Shep Hyken knows the tricks to making it your own.In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including:
Showing up ready to amazing
Being proactive
Craving feedback
Taking responsibility
Embracing authenticity
Focusing on excellence
Turning misery into magic
Once you master these habits, you'll be able to create trust, build stronger relationships, make sales, advance your career, and more. Now is the time to step out of the ordinary and step into amazing.
Thanks for the Feedback: The Science and Art of Receiving Feedback Well
Douglas Stone - 2014
Bosses, colleagues, customers—but also family, friends, and in-laws—they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development—but we dread it and often dismiss it.That’s because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life’s blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace.The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we’ve got it backwards and show us why the smart money is on educating receivers— in the workplace and in personal relationships as well.Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education.
Stickin': The Case for Loyalty
James Carville - 2000
Unfortunately, there's some truth to that: there are few places in the world where the turncoats and careerists are so highly rewarded and where loyalty is equated with stupidity. Luckily, another bit of wisdom about the Beltway is also true: the people in Washington aren't like the ones in the rest of the country. The American people treasure loyalty. They stick by a friend when he needs them. They forgive him when he's wrong. They understand the difference between politics and friendship. They are true to their ideals and their schools, loyal to their families and their God.In "Stickin'," the always colorful and insightful political strategist James Carville, who has been accused of being loyal, examines this much-maligned and misunderstood political good. Along the way, he looks at loyalty in the family and among friends, in theory and in practice. He praises some loyal people and skewers some deserving backstabbers. And, of course, it wouldn't be a Carville book if he didn't provide recipes for some good home cooking.
The 24-Carrot Manager
Adrian Gostick - 2002
Providing strategies and solutions for the managers of today, this book offers answers for improving employee commitment and profitability by strategically acknowledging employee effort. How is it done? The deceptively simply answer: with carrots.
Assertive Discipline: Positive Behavior Management for Today's Classroom
Lee Canter - 2001
A special emphasis on the needs of new and struggling teachers includes practical actions for earning student respect and teaching them behavior management skills. The author also introduces a real-time coaching model and explains how to establish a schoolwide Assertive Discipline(r) program.
Nonprofit Sustainability: Making Strategic Decisions for Financial Viability
Jeanne Bell - 2010
The Three Meter Zone: Common Sense Leadership for NCOs
J.D. Pendry - 1999
Discusses US Army values in 'user-friendly' terms, from the perspective of a former member of the NCO core. Introduces three different types of leadership styles for 3-meter, 50-meter, and 100-meter soldiers.
Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
Gerry McGovern - 2006
Written by an internationally-acclaimed specialist in this field, Killer Web Content gives you the strategies and practical techniques you need to get the very best out of your Web content. Accessible, concise and practical, it will make your website really work for you.This book helps readers to: - provide visitors to their website with the right content at just the right time - write compelling Web content that users really respond to and want more of - make sure their website has the best possible chance of getting into the first page of search results - understand the benefits of blogs, RSS, and e-mail newslettersWeb content is an increasingly important asset. It helps sellproducts and deliver services. From travel companies to softwarecompanies, from universities to governments, it's something that has tobe got right.
Faith in the Game: Lessons on Football, Work, and Life
Tom Osborne - 1999
Before retiring in 1997, he took his team to a bowl game every year, won three national championships in the last four years he coached, and ended his career boasting an 84 percent winning record. But while these numbers testify to an undeniable accomplishment, it has been another, more powerful force that has shaped Osborne's life: his faith.In Faith in the Game, this legendary coach shares the philosophy he used to create not only a champion football team, but also a meaningful life. Both a memoir of Osborne's career with the Cornhuskers and an inspirational guide to making the most out of life, Faith in the Game presents the traits Osborne helped to instill in his team, including core values like honesty, loyalty, and courage. Illustrated with compelling behind-the-scenes stories of the Nebraska football team and conveyed in his own captivating tone, Osborne's message reveals the value of hard work, the need to balance our professional and personal obligations, and, above all, the importance of bringing faith into our lives.For those seeking a spiritually centered approach to living and working, this candid account of Tom Osborne's faith and strength is a warm and authentic book from which all of us can learn.
The Anticipatory Organization: Turn Disruption and Change into Opportunity and Advantage
Daniel Burrus - 2017
Accelerate innovation and actively shape the future—before someone else does it for you! Digital transformation has divided us all into two camps: the disruptor and the disrupted. The Anticipatory Organization gives you the tools you need to see disruption before it happens, allowing you to turn change into advantage. In The Anticipatory Organization, Burrus shows us that the future is far more certain than we realize, and finding certainty in an uncertain world provides a big advantage for those who know how and where to look for it. Inspired by the dramatic results that organizations are experiencing from his award-winning learning system, The Anticipatory Organization offers a comprehensive way to identify game-changing opportunities. Using the principles of this proven model, you will learn how to elevate planning, accelerate innovation, and transform results by pinpointing and acting upon enormous opportunities waiting to be discovered. Readers will learn how to: • Separate the Hard Trends that will happen from the Soft Trends that might happen • Anticipate disruptions, problems, and game-changing opportunities • Identify and pre-solve predictable problems • Accelerate innovation (both everyday innovation and exponential innovation) • Pinpoint and act upon enormous untapped opportunities • Skip problems and barriers to succeed faster
The Power of Protocols: An Educator's Guide to Better Practice
Joseph P. McDonald - 2003
Useful reading for teachers who are eager to find stimulating ways to engage students' interests and boost academic performance, this volume outlines the principles of social emotional learning (SEL) that educators can follow to help all students to achieve in the math and science classroom.