Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly—and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly—sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces.Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like:- An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?- Your boss just committed you to a deadline you know you can't meet—and not-so-subtly hinted he doesn't want to hear complaints about it.- Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Speak now, pay later.- An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment?- Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly.- A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything.Everyone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. That we have down pat. Crucial Confrontations teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship—and in fact, even strengthens it.Crucial Confrontations borrows from twenty years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Second, they measured the impact of crucial confrontations improvements on organizational and team performance—the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance.

    Do you want help figuring out who you are and why you're stuck in the same ruts? The Enneagram is an ancient personality typing system with an uncanny accuracy in describing how human beings are wired, both positively and negatively. In The Road Back to You Ian Morgan Cron and Suzanne Stabile forge a unique approach―a practical, comprehensive way of accessing Enneagram wisdom and exploring its connections with Christian spirituality for a deeper knowledge of ourselves, compassion for others, and love for God. Witty and filled with stories, this book allows you to peek inside each of the nine Enneagram types, keeping you turning the pages long after you have read the chapter about your own number. Not only will you learn more about yourself, but you will also start to see the world through other people's eyes, understanding how and why people think, feel, and act the way they do. Beginning with changes you can start making today, the wisdom of the Enneagram can help take you further along into who you really are―leading you into places of spiritual discovery you would never have found on your own, and paving the way to the wiser, more compassionate person you want to become.

    Most of us, however, have never been taught the fundamental skills of communication—or how to best represent our true selves. Effective communication is as important to our well-being and happiness as the food we put into our bodies. It can be either healthy (and nourishing) or toxic (and destructive).In this precise and practical guide, Zen master and Buddhist monk Thich Nhat Hanh reveals how to listen mindfully and express your fullest and most authentic self. With examples from his work with couples, families, and international conflicts, The Art of Communicating helps us move beyond the perils and frustrations of misrepresentation and misunderstanding to learn the listening and speaking skills that will forever change how we experience and impact the world.

    Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn: -- how to start the conversation without defensiveness-- why what is not said is as important as what is-- ways of keeping and regaining your balance in the face of attacks and accusations-- how to decipher the underlying structure of every difficult conversationFilled with examples from everyday life, Difficult Conversations will help you on your job, at home, or out of the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.

    Now, once again, Daniel Goleman has written a groundbreaking synthesis of the latest findings in biology and brain science, revealing that we are “wired to connect” and the surprisingly deep impact of our relationships on every aspect of our lives.Far more than we are consciously aware, our daily encounters with parents, spouses, bosses, and even strangers shape our brains and affect cells throughout our bodies—down to the level of our genes—for good or ill. In Social Intelligence, Daniel Goleman explores an emerging new science with startling implications for our interpersonal world. Its most fundamental discovery: we are designed for sociability, constantly engaged in a “neural ballet” that connects us brain to brain with those around us.Our reactions to others, and theirs to us, have a far-reaching biological impact, sending out cascades of hormones that regulate everything from our hearts to our immune systems, making good relationships act like vitamins—and bad relationships like poisons. We can “catch” other people’s emotions the way we catch a cold, and the consequences of isolation or relentless social stress can be life-shortening. Goleman explains the surprising accuracy of first impressions, the basis of charisma and emotional power, the complexity of sexual attraction, and how we detect lies. He describes the “dark side” of social intelligence, from narcissism to Machiavellianism and psychopathy. He also reveals our astonishing capacity for “mindsight,” as well as the tragedy of those, like autistic children, whose mindsight is impaired.Is there a way to raise our children to be happy? What is the basis of a nourishing marriage? How can business leaders and teachers inspire the best in those they lead and teach? How can groups divided by prejudice and hatred come to live together in peace? The answers to these questions may not be as elusive as we once thought. And Goleman delivers his most heartening news with powerful conviction: we humans have a built-in bias toward empathy, cooperation, and altruism–provided we develop the social intelligence to nurture these capacities in ourselves and others.From the Trade Paperback edition.

    Impressing people wasn't helping him connect with anyone. He'd built a life of public isolation, yet he dreamed of meaningful relationships. So at forty years old he made a scary decision: to be himself no matter what it cost.Scary Close is an audiobook about the risk involved in choosing to impress fewer people and connect with more, about the freedom that comes when we stop acting and start loving. It is a story about knocking down old walls to create a healthy mind, a strong family, and a satisfying career. And it all feels like a conversation with the best kind of friend: smart, funny, true, important.Scary Close is Donald Miller at his best.

    We mow our lawns and pull weeds. Why don’t we do maintenance on our marriages? This relationship is the most important one we will ever have, so why not get better at it?For the last several years, Penn and Kim Holderness of The Holderness Family have done the hard maintenance and the research to learn how to fight better. With the help of their marriage coach Dr. Christopher Edmonston, they break down their biggest (and in some cases, funniest) fights. How did a question about chicken wings turn into a bra fight (no, not a bar fight; a bra fight)? How did a roll of toilet paper lead to tears, resentment, and a stint in the guest bedroom?With their trademark sense of humor and complete vulnerability, Penn and Kim share their ten most common Fight Fails and how to combat them. Throughout the book, they offer scripts for how to start, continue, and wrap up hard conversations. Couples will emerge equipped to engage and understand, not do battle—and maybe laugh a little more along the way. In Everybody Fights, couples will learn how touse “magic words” to navigate conflictbreak free of secret contractsbanish the three Ds—distraction, denial, and delaycarry their own individual baggage while helping each other deal with theirs Penn and Kim want you to know you’re not alone. Everybody fights. Marriage is messy. Marriage is work. But marriage is worth it. Fight for it.

    You may recall your childhood as a time when your emotional needs were not met, when your feelings were dismissed, or when you took on adult levels of responsibility in an effort to compensate for your parent’s behavior. These wounds can be healed, and you can move forward in your life.In this breakthrough book, clinical psychologist Lindsay Gibson exposes the destructive nature of parents who are emotionally immature or unavailable. You will see how these parents create a sense of neglect, and discover ways to heal from the pain and confusion caused by your childhood. By freeing yourself from your parents’ emotional immaturity, you can recover your true nature, control how you react to them, and avoid disappointment. Finally, you’ll learn how to create positive, new relationships so you can build a better life.Discover the four types of difficult parents:The emotional parent instills feelings of instability and anxietyThe driven parent stays busy trying to perfect everything and everyoneThe passive parent avoids dealing with anything upsettingThe rejecting parent is withdrawn, dismissive, and derogatory

    This is the book that brought gender differences in ways of speaking to the forefront of public awareness. With a rare combination of scientific insight and delightful, humorous writing, Tannen shows why women and men can walk away from the same conversation with completely different impressions of what was said.Studded with lively and entertaining examples of real conversations, this book gives you the tools to understand what went wrong -- and to find a common language in which to strengthen relationships at work and at home. A classic in the field of interpersonal relations, this book will change forever the way you approach conversations.

    The idea of our own “righteous anger” is a myth. It is the number one problem in our societies today and, as Dallas Willard says, Christians have not been taught out of it. But what if Christians were the most unoffendable people on the planet?In Unoffendable you will find concrete, practical ways to live life with less stress, including: Adjusting your expectations to fit human natureReplacing perpetual anger with refreshing humility and gratitudeEmbracing forgiveness and beginning to love others in unexpected waysIn a humorous and conversational style, Unoffendable seeks to lift religious burdens from our backs and allow us to experience the joy of gratitude, perhaps for the first time, every single day of our lives—flourishing the way God intended.

    Nichols answers these questions and more in this thoughtful, witty, and helpful look at the reasons people don't hear one another. His book, a guide to the secrets of listening and being listened to, is filled with vivid examples that clearly demonstrate easy-to-learn techniques for becoming a better listener. He also illustrates how empathic listening enables us to break through misunderstandings and conflict and to transform our personal and professional relationships.

    A careful line of 36 questions and self-analysis techniques designed to get to the heart of relationship and marriage problems.  This straightforward and practical advice is designed for newer and older relationships, and presents a plethora of information and experience in a clear, concise manner.

    So what if you haven't found The One just yet. Surely he'll come along, right? But what if he doesn't? Or even worse, what if he already has, but you just didn't realize it? Suddenly finding herself forty and single, Lori Gottlieb said the unthinkable in her March 2008 article in "The Atlantic" Maybe she and single women everywhere, needed to stop chasing the elusive Prince Charming and instead go for Mr. Good Enough. Looking at her friends' happy marriages to good enough guys who happen to be excellent husbands and fathers, Gottlieb declared it time to reevaluate what we really need in a partner. Her ideas created a firestorm of controversy from outlets like the "Today" show to "The Washington Post," which wrote, "Given the perennial shortage of perfect men, Gottlieb's probably got a point," to "Newsweek" and NPR, which declared, "Lori Gottlieb didn't want to take her mother's advice to be less picky, but now that she's turned forty, she wonders if her mother is right." Women all over the world were talking. But while many people agreed that they should have more realistic expectations, what did that actually mean out in the real world, where Gottlieb and women like her were inexorably drawn to their "type"? That's where "Marry Him" comes in. By looking at everything from culture to biology, in "Marry Him" Gottlieb frankly explores the dilemma that so many women today seem to face--how to reconcile the strong desire for a husband and family with a list of must-haves so long and complicated that many great guys get rejected out of the gate. Here Gottlieb shares her own journey in the quest for romantic fulfillment, and in the process gets wise guidance and surprising insights from marital researchers, matchmakers, dating coaches, behavioral economists, neuropsychologists, sociologists, couples therapists, divorce lawyers, and clergy--as well as single and married men and women, ranging in age from their twenties to their sixties. "Marry Him" is an eye-opening, often funny, sometimes painful, and always truthful in-depth examination of the modern dating landscape, and ultimately, a provocative wake-up call about getting real about Mr. Right.

    Now the new book More Than Two can help you find your own way. With completely new material and a fresh approach, Franklin Veaux and Eve Rickert wrote More Than Two to expand on and update the themes and ideas in the wildly popular polyamory website morethantwo.com.From partners, authors and practicing polyamorists Franklin Veaux and Eve Rickert comes the long-awaited, wide-ranging resource exploring the often-complex world of living polyamorously. Highlighting the nuances (no, this isn’t swinging), the relationship options (do you suit a V, an N, an open network?), the myths (don’t count on wild orgies and endless sex—but don’t rule them out, either!) and the expectations (communication, transparency and trust are paramount), the authors share not only their hard-won philosophies about polyamory, but also their hurts and embarrassments. More Than Two is entirely without judgment and peppered with a good dose of humor. Franklin and Eve underscore the importance of engaging in ethical polyamory, while gently guiding readers through the thorny issues of jealousy and insecurity. And no, they’re not trying to convert you: they know that polyamory isn’t for everyone. Franklin and Eve simply provide those who might be embarking on this lifestyle, or those who have already begun, with a toolkit to help them make informed decisions and set them on a path to enjoying multiple happy, strong, enriching relationships. More Than Two is the book the polyamory community has been waiting for. And who knows? It may just be the book you didn’t even know you were waiting for.

    He was also producing for the ear. In the audiobook version of Talking to Strangers, you'll hear the voices of people he interviewed--scientists, criminologists, military psychologists. Court transcripts are brought to life with re-enactments. You actually hear the contentious arrest of Sandra Bland by the side of the road in Texas. As Gladwell revisits the deceptions of Bernie Madoff, the trial of Amanda Knox, and the suicide of Sylvia Plath, you hear directly from many of the players in these real-life tragedies. There's even a theme song - Janelle Monae's "Hell You Talmbout."Something is very wrong, Gladwell argues, with the tools and strategies we use to make sense of people we don't know. And because we don't know how to talk to strangers, we are inviting conflict and misunderstanding in ways that have a profound effect on our lives and our world.