The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. The book includes tangible tips and tricks to help readers discover how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidation--among many other skills.Issues with customers can send even the most seasoned service professionals into red alert. But you don’t need to be a crisis counselor to effectively communicate your way out of a difficult spot. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.

    It has become popular in recent years because of its simplicity, conciseness, and clarity. This book teaches functional programming as a way of thinking and problem solving, using Haskell, the most popular purely functional language. Rather than using the conventional (boring) mathematical examples commonly found in other programming language textbooks, the author uses examples drawn from multimedia applications, including graphics, animation, and computer music, thus rewarding the reader with working programs for inherently more interesting applications. Aimed at both beginning and advanced programmers, this tutorial begins with a gentle introduction to functional programming and moves rapidly on to more advanced topics. Details about progamming in Haskell are presented in boxes throughout the text so they can be easily found and referred to.

    Purchase includes a free trial membership in the publisher's book club where you can select from more than a million books without charge. Chapters: The Man Who Mistook His Wife for a Hat, An Anthropologist on Mars, Musicophilia: Tales of Music and the Brain, Seeing Voices, Migraine, Uncle Tungsten: Memories of a Chemical Boyhood, Awakenings, The Island of the Colorblind, . Source: Wikipedia. Free updates online. Not illustrated. Excerpt: The Man Who Mistook His Wife for a Hat and Other Clinical Tales is a 1985 book by neurologist Oliver Sacks describing the case histories of some of his patients. The title of the book comes from the case study of a man with visual agnosia. The Man Who Mistook His Wife for a Hat became the basis of an opera of the same name by Michael Nyman, which premiered in 1986. The book comprises 24 essays split into 4 sections which each deal with a particular aspect of brain function such as deficits and excesses in the first two sections (with particular emphasis on the right hemisphere of the brain) while the third and fourth describe phenomenological manifestations with reference to spontaneous reminiscences, altered perceptions, and extraordinary qualities of mind found in "retardates." The individual essays in this book include, but are not limited to: Christopher Rawlence wrote the libretto for a chamber opera, directed by Michael Morris with music by Michael Nyman, based on the title story. "The Man Who Mistook His Wife for a Hat" was first produced by the Institute of Contemporary Arts in London in 1986. A television version of the opera was subsequently broadcast in the UK. Peter Brook adapted Sacks's book into an acclaimed theatrical production, "L'Homme Qui...," which premiered at the Theatre des Bouffes du Nord, Paris, in 1993. An Indian theatre company, performed a play The Blue Mug, based on the book, starring Rajat Kapoor, Konkona Sen Sharma, Ranvir Shorey a...More: http: //booksllc.net/?id=3371

    With 1,000 pages and more than 20 chapters, it has everything you need to prepare for the SAT.The best-selling Official SAT Study Guide is now available with a companion DVD featuring:o Additional Bonus official SAT test with exclusive online access to answer explanations..o SAT Test Timer – virtual proctor and timed SAT test taking experience that allows students to hear actual instructions and take timed full length practice tests.o Exclusive video content featuring: • Math Concepts review video, educator-led step-by-step sample problem solving, with review and explanation of useful math concepts across the 4 main math topic areas covered in the test • Skills Insight Overview Video will help students learn more about the benefits of this free College Board tool o Additional practice tools and test day resources such us Math Concept Reference Guide and Test Day ChecklistIncluded in the book:o 10 official SAT practice tests with exclusive access to online answer explanationso Detailed descriptions of math, critical reading, and writing sections of the SAT o Targeted practice questions for each SAT question type o Practice essay questions, along with sample essays and annotations o Free online score reports

    This book is designed to help students expand their self-awareness as they explore the significant choices available to them in the various dimensions of life. As students work through the self-inventories, exercises, and activities and read the first-person accounts of the choices real people have made in response to challenging life events, they will begin to explore themselves, their lives, and their beliefs and attitudes in a way that is personally empowering.

    The principal enhancement in Java 8 was the addition of functional programming constructs to Java's object-oriented roots. Java 7, 8, and 9 also introduced language features, such as the try-with-resources statement, the diamond operator for generic types, default and static methods in interfaces, the @SafeVarargs annotation, and modules. New library features include pervasive use of functional interfaces and streams, the java.time package for manipulating dates and times, and numerous minor enhancements such as convenience factory methods for collections. In this new edition of Effective Java, Bloch updates the work to take advantage of these new language and library features, and provides specific best practices for their use. Java's increased support for multiple paradigms increases the need for best-practices advice, and this book delivers. As in previous editions, each chapter consists of several "items," each presented in the form of a short, standalone essay that provides specific advice, insight into Java platform subtleties, and updated code examples. The comprehensive descriptions and explanations for each item illuminate what to do, what not to do, and why. Coverage includes:Updated techniques and best practices on classic topics, including objects, classes, methods, libraries, and generics How to avoid the traps and pitfalls of commonly misunderstood subtleties of the platform Focus on the language and its most fundamental libraries, such as java.lang and java.util

    Teaches developers how to build database-driven web applications using two of today's most popular open-source software tools, PHP and MySQL.

    Aimed at undergraduate/MBA-level courses in business ethics in the departments of philosophy or business, this comprehensive text provides a balanced and up-to-date treatment of some of the most prominent issues of business ethics.

    Author Jason Odom and his wife Kelly have traveled over 700,000 miles in 15 years enjoying the sumptuous beauty of pristine national parks and the exciting nightlife of big cities like San Francisco and Las Vegas. Vanabode shows you how to earn a living working in some of the most exciting places in the United States like national parks and state recreational areas, how to sleep safely and comfortably in your own bed every night; how to eat better than you ever have, how to cook for free without electricity, fire or fuel; how to get rid of all our current debt and regain your freedom; and most importantly - how you can do it forever if you want. Do you want to travel for 3 months? How about 3 years? Vanabode shows you how down to the tiniest detail and you do NOT need to make any expensive purchases to make it happen. The Vanabode sales page states "I will show you how to safely travel ANYWHERE in the United States, sleep in your own luxurious clean bed every night, have a hot bath every day, eat fresh delicious meals, and experience incredible adventures for $20 a day. You will never feel neglected, bored or uncomfortable. I promise to show you how to sleep better than you ever have, how to get the time you want and need to relax or pursue your favorite hobby, how to eat healthier, and how to travel to new exciting destinations of your choosing forever. For those that don't have any savings or retirement income I include a list of more than 30 legitimate easy ways to earn money while traveling all over the country. You need this book if any of the following apply to you: if you are so bored with your lifestyle that you don't feel like you're living at all, if you have household expenses so great that you never get ahead or get to do anything fun, if you would like to happily camp, travel or live anywhere on $20 a day, if you are retired and want to keep a house but still travel cheaply, if you would like to downsize from a large RV to save money and time while adding destinations, if you have children you would like to travel and camp easily and cheaply with, if you would like to take time off work to write a book, recover from a tragedy, or change your life, if you are a foreign tourist coming to the U.S. for a long holiday, if are you a survivalist who wants to live off the grid, if you want to disappear and leave your past behind, becoming invisible escaping creditors or stalkers, if you are heading for divorce, blaming your marriage instead of your life, for the boredom killing you, if you want to run your own mobile business? Readers thoughts on Vanabode follow: "I've been motorhome traveling for 14 years and I've never seen anything like this" Brandon in Florida; "If you want to travel a lot, and do it cheaply, this is the only way I see to do it", Percy; "This is absolutely the best money I have ever spent on a practical show me how to do it book" Maggie, professor at a Florida Community College; "If enough people get a grasp on this book the housing recovery will really be far off. I mean after reading Vanabode who needs a house?" Donald; "I was stunned when I saw his list of all the places I could work, without experience, while camping." Sandra; "Lots of pictures that show you exactly what he is talking about. Love it!" Wayn; "If you believe life is more than a 2 week vacation once a year then this book is your ticket out, at least it was for me". NEW THIRD EDITION! Contains 60% more pictures and 22% more content. More on these subjects vandweller, vehicle dwelling, van dwelling, living in vehicle, living in van, rv, travel, camp, explore, road, adventure, fun, offgrid, cheap, live, retire, early, quit, work, travel, vacation, van, motorhome, camper, travel trailer, disappear,

    This book shows you how to claim your share. Over 200 pages of valuable metal detecting information designed to get you out there finding treasure on your very first outing.Finding treasure with a metal detector is real and doing it is simple and easy once you read this book. There are people finding incredible old coins made from gold and silver, valuable historical relics and old jewelry made from gold, silver and platinum. But you won't find these great treasures unless you know where and how to look. Metal Detecting: A Beginner's Guide shows you this and much more.Veteran detectorist and treasure enthusiast Mark Smith continues to provide great information to anyone interested in the great hobby of metal detecting. In his second book on the subject, he manages to answer the common questions that every novice has when they are thinking about getting started. From choosing the right machine to identifying your valuable treasure, Mark Smith covers these subjects and everything in between in an easy to understand way.While this metal detecting book may be geared towards the novice treasure hunter, there are plenty of choice tips that even experienced treasure hunters can pick up. Mark Smith reveals some of his best guarded metal detecting secrets in this metal detecting guide that puts more treasure in your find's pouch.Fully illustrated diagrams and real life pictures describe in detail the easiest ways to not only locate treasure, but safely recover it as well.Learn how to find more treasure by: understanding common metal detecting terminology, understanding which metal detectors work the best and where, understanding how and why a metal detector works, other equipment you will need, proper etiquette, what you can expect to find, why you should never throw anything away, how to identify your finds, how to identify jewelry, how to tell if it is real gold, how to metal detect with children, which recovery tools work the best, how to recover treasure, how to metal detect private property, how to identify unknown metal detecting finds, metal detecting creeks, rivers and lakes, pinpointing, making weak targets stronger, cleaning your finds, the best places to use your metal detector, selling your finds and more!What are you waiting for? Find out how you can maximize your treasure with this informative metal detecting book today.

    At the same time, the Tenkara rig can turn over a cast of such grace that it nearly guarantees a light and effective presentation. Casting is so simple it is nearly intuitive, and can be learned in minutes.

    Seeking to address the various challenges of off-camera lighting, professional photographers and advanced amateurs alike will find a range of confidence-building instruction, beginning with basic how’s and why’s of lighting for creative effect, the types of equipment available and instruction about their proper use, clear definitions of various technical concepts such as managing shutter speed and controlling flash exposure, using ambient light as well as natural sunlight during a shoot, and incorporating off-camera flash into a portrait session. Concluding this lesson plan is a look at five different real-life photo sessions, each employing a different flash technique. Here, photographers get a deeper understanding of each concept put into practice, marrying the elements of lighting with the natural elements presented by the shoot.

    Python is a beautiful computer language. It is simple, and it is intuitive. Python is used by a sorts of people – data scientists use it for much of their number crunching and analytics; security testers use it for testing out security and IT attacks; it is used to develop high-quality web applications and many of the large applications that you use on the internet are also written in Python, including YouTube, DropBox, and Instagram. Are you interested in learning Python? Then settle in and learn the basics in just 7 days - enough for you to be comfortable in moving on to the next level without any trouble.Are you interested in learning Python? Then settle in and learn the basics in just 7 days - enough for you to be comfortable in moving on to the next level without any trouble. In this book you'll learn: Setting Up Your Environment Let’s Get Programming Variables and Programs in Files Loops, Loops and More Loops Functions Dictionaries, Lists, and Tuples The “for” Loop Classes Modules File Input/Output Error Handling and much more! Now it's time for you to start your journey into Python programming! Click on the Buy Now button above and get started today!

    The groups selected are peoples whose traditional cultures are uniquely their own. Each has distinctive patterns and practices; each has faced the challenge of an encroaching world, with differing results. Moreover, they often provide the prime illustrations of important concepts in introductory anthropology course including Azande witchcraft, Ju/'hoansi egalitarianism, Trobriand kula exchange, and Minangkabau matriliny. As such, this volume can stand alone as an introduction to central ethnographic concepts through these 15 societies, or serve as a valuable companion to anthropology texts. Many of the peoples presented are involved in the diaspora; some struggle to preserve old ways in new places. All sketches follow a logical, consistent organization that makes it easy for students to understand major themes such as history, subsistence, sociopolitical organization, belief systems, marriage, kinship, and contemporary issues.

    With a logical, body-systems organization and engaging terminology exercises throughout, it's your key to communicating confidently and effectively with other health care professionals.Systematic approach to terminology prepares you to recognize and define new words as you encounter them and build the medical vocabulary you'll need in the health care setting.Pronunciation key provides quick access to frequently referenced material.Complimentary and Alternative Medicine terms boxes highlight words and phrases associated with this increasingly popular discipline.Case studies encourage critical thinking and demonstrate how to apply the information you've learned.Terminology flash cards, included with every book, give you valuable review and self-assessment tools you can take anywhere for study on the go.Evolve resources enhance your learning and reinforcement opportunities with additional exercises, a Spanish/English glossary, and the Body Spectrum Electronic Anatomy Coloring Book.Medical Terminology Online, available at an additional charge, gives you access to a complete online course for the most advanced learning and understanding.New terms and abbreviations familiarize you with the latest terminology in use in health care.New images and illustrations visually acquaint you with pathologic information and procedures you'll encounter in the clinical setting.Enhanced chapter features highlight important concepts and provide guidance for more effective learning and study.CD references within the text direct you to expanded learning opportunities on the companion CD.More than 20 new medical records let you practice medical terminology using the forms you'll encounter in the clinical setting.New icons make it easy to distinguish a variety of helpful boxes and reference the material you need quickly.Answers to review exercises help you gauge your strengths and weaknesses and configure the most effective study plan for you.Website boxes refer you to valuable content you can access online for further learning.Revised pharmacy appendix helps you easily reference key pharmaceutical terms.The vastly updated companion CD provides fun alternatives for reinforcing what you've learned with new learning games, including Medical Millionaire and Termbusters.Enhanced audio companion, available on CD or as iTerms downloads for portable media players, helps you perfect your pronunciation skills and confidently use the terms you've learned in practice.