You’ll learn how to:• Stay in control under pressure• Defuse anger and hostility• Find out what the other side really wants• Counter dirty tricks• Use power to bring the other side back to the table• Reach agreements that satisfies both sides' needsGetting Past No is the state-of-the-art book on negotiation for the twenty-first century. It will help you deal with tough times, tough people, and tough negotiations. You don’t have to get mad or get even. Instead, you can get what you want!

    I’m about to get really pissed off. Maybe I should just go (in hindsight…even based on what happened next, I’d probably do it all the same!) As is, I hate blind dates! I usually create this “picture perfect” guy in my head and then reality generally walks in! Ohhh god, and reality can be REALLLLLY cruel at times (MOST of the time!!!).Anyway…I’ve just moved back to Seattle to work with my dad at his law firm. We haven’t always had the best relationship…I’m really hoping that this is him reaching out to me. Honestly, blind-dates are the last thing I need right now in my life!I’m about to give up on this night and leave when the most delicious looking specimen of a man comes up to me. I honestly thought I was hallucinating! This guy is ravishing…the type of “stop and stare” guy. Mr. I LITERALLY felt I wanted to get pregnant just by looking at him, says...“Please, tell me I’m the one you’ve been waiting for!” with a naughty smirk on his face.“Are you David Blake?” I ask.“No, but I can be anyone you want me to be.” He smiles, and my head…ohhh god…my head is filled with strong dose of naughty thoughts (a “bit” of an understatement actually!). It’s not my blind-date…and I think to myself (well, I’M TRYING to think!!!) What the hell should I do?I don’t know what the heck happened to me but I stare right into his eyes and say “Tell you what, I’m staying upstairs.” I pause. I could feel his eyes penetrating me. And then I drop the bomb… “Let’s skip the drinks and the preamble, you follow me to my room, and let's have one hell of a one-night stand. You don’t even have to tell me your name.”I couldn’t believe I just said that!He’s shocked. I’m shocked. I don’t normally do this kind of thing. But we do it. Oh, boy…do we do it. We have the most amazing, earth shattering night that I could ever dream of. And THAT was the gift…now comes the SLAP…When the weekend is over and I go in to work on Monday morning. The secretary shows me in to my dad’s office. What the heck is he doing in here? Mr. I LITERALLY felt I wanted to get pregnant just by looking at him turns and smiles.Guess what? My one-night stand is my dad’s billionaire best friend, Jared Hawthorne. He’s my new client. Things are about to get really complicated!Business or Pleasure? is a stand alone romance book with an amazing HEA!

    They yearn to come up with a game—changing innovation like Apple's iPod, or create an entirely new category like Facebook. Many make genuine efforts to be innovative—they spend on R&D, bring in creative designers, hire innovation consultants. But they get disappointing results.Why? In The Design of Business, Roger Martin offers a compelling and provocative answer: we rely far too exclusively on analytical thinking, which merely refines current knowledge, producing small improvements to the status quo.To innovate and win, companies need design thinking. This form of thinking is rooted in how knowledge advances from one stage to another—from mystery (something we can't explain) to heuristic (a rule of thumb that guides us toward solution) to algorithm (a predictable formula for producing an answer) to code (when the formula becomes so predictable it can be fully automated). As knowledge advances across the stages, productivity grows and costs drop-creating massive value for companies.Martin shows how leading companies such as Procter & Gamble, Cirque du Soleil, RIM, and others use design thinking to push knowledge through the stages in ways that produce breakthrough innovations and competitive advantage.Filled with deep insights and fresh perspectives, The Design of Business reveals the true foundation of successful, profitable innovation.

    Written by bestselling author Peter Pande, What Is Six Sigma? is a concise summary of the core themes and processes of Six Sigma. Unlike almost all other books on Six Sigma, it is written for the employees of organizations rolling out Six Sigma--not just managers. This helpful overview describes what Six Sigma is, why companies are implementing it, and how employees can make it a success in their own organizations.Based on the bestselling The Six Sigma Way, this accessable introduction to Six Sigma answers typical employee questions, concerns, and even skepticism about this revolutionary program. Includes:The six themes of Six SigmaA five-step roadmap to Six Sigma implementationThe 10 basic tools of Six Sigma, with an entire page devoted to each

    The field's leading text for more than two decades, Business Communication Today continues to provide cutting-edge coverage students can count on to prepare them for real business practice. Thoroughly revised, updated, and streamlined, the succinct new ninth edition encompasses every medium that students will be expected to use on the job-from conventional printed documents and formal reports to e-mail and instant messages to blogs, podcasts, and wikis.

    It is an empathy-led, process-driven, knowledge-intensive discipline.’ - Subroto BagchiIn his new book, Sell – the first book on the subject by an Indian practitioner of business – bestselling author and inspiration to generations of entrepreneurs, Subroto Bagchi presents the concepts of selling and salesmanship from his unique perspective.Elaborating on the essential skills required to be a successful seller – whether of a product, a service, an idea, an organization, or even of personal skills – Bagchi crystallizes his on-the-ground knowledge about salesmanship through stories and anecdotes from his vast repertoire of experiences and extensive reading to provide wise and profound insights and advice on making an impact on others and acquiring the power to influence their decisions. A comprehensive and contemporary treatise on the art, science and ‘witchcraft’ behind selling, Sell will redefine the meaning of salesmanship.