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The Service Edge: 101 Companies That Profit from Customer Care by Ron Zemke
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That Close: a memory of combat in Vietnam
Robert Driskill - 2017
The memoir tells his story starting from the ambivalence he had about being drafted through the firefights and wounds he experienced in Vietnam to the estrangement he felt as he walked out of Walter Reed hospital into a civilian world not very interested in a faraway war. It also tells a tale of the commonplace courage of the twenty-year-old infantrymen of Charley Company, 5th of the 12th, 199th Light Infantry Brigade, and of the cowardice and character flaws of a Lieutenant more interested in his own glory and advancement than the well-being of his platoon. The good, the bad, and the ugly of a country and an army fighting a distant war for unclear purposes are all on display in this account focused on nine months of war in 1969.
Write Short Kindle Books: A Self-Publishing Manifesto for Non-Fiction Authors (Indie Author Success #1)
Nathan Meunier - 2015
Write books FASTER. Write BETTER books. Write MORE books. #1 Kindle Bestseller in Authorship, Writing Skills, and Business Writing - Jan. 2015! The Kindle self-publishing revolution is here! Are you in? Why spin your wheels struggling to write bulky, bloated books the traditional publishing way when you can turbo-charge your Kindle author platform with greater freedom, flexibility, and chances for success? This game-changing guide is for aspiring authors AND established publishing pros alike who want to shake-up their routine and embrace a powerful new approach to self-publishing non-fiction. Are you ready to Write Short Kindle Books? You'll learn:
Why writing shorter Kindle books is the best approach for many non-fiction authors
The benefits of boosting your volume with many shorter, high-quality books
How to price your short ebooks for maximum success
Ideal word counts for Kindle books
How to break larger book ideas down into numerous smaller books
How to brainstorm, outline, and write books faster and more efficiently
How to save money on covers, editing, and Kindle book formatting
Why building a team of Beta Readers is crucial
How to bring your book from final draft to launch
And much more! Click on "Look Inside" to Learn More!
Almost Perfect: How a Bunch of Regular Guys Built WordPerfect Corporation
W.E. Pete Peterson - 1993
A former executive at the WordPerfect Corporation details the company's rise in the computer industry and what compelled him to leave after ten years as a driving force in the company.
A Dangerous Place: The Story of the Railway Murders
Simon Farquhar - 2016
In September 1970, two boys met in the playground on their first day at secondary school in North London. They formed what would be described at the Old Bailey thirty years later as ‘a unique and wicked bond’. Between 1982 and 1986, striking near lonely railway stations in London and the Home Counties, their partnership took them from rape to murder. Three police forces pooled their resources to catch them in the biggest criminal manhunt since the Yorkshire Ripper Enquiry.A Dangerous Place is the first full-length account of the crimes of John Duffy and David Mulcahy. Told by the son of one of the police officers who led the enquiry, exhaustively researched and with unprecedented access, this is the story of two of the most notorious serial killers of the twentieth century and the times they operated in. It is the story of the women who died at their hands. It is the story of the women who survived them, and who had the courage to ensure justice was done. And it is the story of a father, told by a son.
Managing Your Boss
John J. Gabarro - 2008
In this handy guidebook, the authors contend that you manage your boss for a very good reason: to do your best on the job—and thereby benefit not only yourself but also your supervisor and your entire company. Your boss depends on you for cooperation, reliability, and honesty. And you depend on him or her for links to the rest of the organization, for setting priorities, and for obtaining critical resources. By managing your boss—clarifying your own and your supervisor's strengths, weaknesses, goals, work styles, and needs—you cultivate a relationship based on mutual respect and understanding. The result? A healthy, productive bond that enables you both to excel. Gabarro and Kotter provide valuable guidelines for building this essential relationship—including strategies for determining how your boss prefers to process information and make decisions, tips for communicating mutual expectations, and tactics for negotiating priorities. Thought provoking and practical, Managing Your Boss enables you to lay the groundwork for one of the most crucial working relationships you'll have in your career.
You Had Me at "Hello, World": Mentoring Sessions with Industry Leaders at Microsoft, Facebook, Google, Amazon, Zynga and more!
Dona Sarkar - 2015
Instead they shared with me their "career acumen" secrets, things they wished they had learned at school, but instead have had to learn the hard way..through years of experience. In this book, you will hear these leaders' secrets around: -Finding and using your superpowers , the qualities that make you completely unique and memorable - A script for how to negotiate your salary (in a non-aggressive way) and influence your managers and peers from day one - How to do that infamous "networking" thing everyone talks about, especially if you're not a networking event kind of person - How to have professional presence that sets you apart from everyone else - How to hit the ground running in the first 100 days and be the "rockstar" employee everyone talks about and wishes they could hire more of I've had all kinds of adventures during my 10 years of engineering at Microsoft but my absolute favorite thing has been building relationships, speaking to, and mentoring people (both in and out of the tech industry) on how to achieve their career goals while still being themselves. When I interviewed 25 tech leaders for advice on the questions I get over and over, I wanted to share it with more than just my mentees. This book is full of practical, do-today things as well as "scripts" and email templates that we have all actually used. Read the book and let's talk. I love reaching and meeting new people and you can now consider me “in your network” and I hope I can do the same for you. My best always, Dona
Steinhoff inside SA's biggest corporate crash
James-Brent Styan - 2018
24 hours later more than R160 billion rand of this fortune was wiped out. The Steinhoff Empire, that took 20 years to build into an international business giant, had crumbled overnight. Markus Jooste, Steinhoff’s flashy CEO, resigned via SMS and has since been fleeing an avalanche of scandals and accusations: luxury homes for a blonde mistress, allegations of fraud, racing horses and unparalleled extravagance, a lavish, black Jaguar for an old university residence… What exactly happened here? Who knew what? What is Steinhoff, who is Markus Jooste and what does it all have to do with the so called Stellenbosch mafia? Where does business tycoon Christo Wiese, Shoprite and Pepkor fit in and where is the pensioners’ money? Well-known financial writer James-Brent Styan unpacks these and other questions in this astounding tale of power and greed, of secrets and deceit, and ultimately the biggest financial breakdown in the history of South Africa. Through interviews with trustworthy sources, revelations from confidential documents and in-depth research about Steinhoff’s history, Styan uncovers what the group doesn’t want you to know. Follow the Money: The story of Steinhoff, Markus Jooste and the Stellenbosch Boys is a gripping financial thriller that will be told as cautionary tale or salacious scandal in both boardrooms and living rooms for decades to come.
Chasing Understanding in the Jungles of Vietnam: My Year as a Black Scarf
Douglas Beed - 2017
After two years of college he couldn't afford to continue so he was forced to relinquish his student deferment and enter the draft. He tried various strategies to get a non-combat job; nevertheless he ended up in the infantry and was assigned to Vietnam. The stories in this book depict the year Doug spent in Alpha Company where he spent days on patrols finding and killing North Vietnamese soldiers along the hundreds of miles of trails heading for the Saigon. These stories range from funny to tragic, from uplifting to extremely frustrating and from touching to horrifying. This book gives the reader a sense of life in the infantry in 1968 and 1969.
Ambush at the Waterfall: Marines in Vietnam (No Safe Spaces)
Anthony H. Johnson - 2018
After the TET offensive of 1968, the North Vietnamese Army forces fled back to their base camps in the jungle covered mountains where they lived, trained and prepared their attacks. During Operation Mameluke Thrust, Marines went into those mountains in search of the NVA. The Marines were hunting and the NVA were ready for them. During several battles, the NVA and Marines fought fiercely, with heavy casualties on both sides. This is the story of one of those battles told by a 19 year old Marine who fought in those battles. As the Marines swept along a river, the point platoon rappelled down a waterfall that then separated them from the main body of the Marine force. The NVA, who had been waiting in ambush, opened fire on both the point platoon and main body. The point platoon, isolated from the main body and in an open field surrounded by a numerically superior NVA force in fortified concealed positions, fought bravely. This story is dedicated to the 21 members of 3rd platoon of Bravo Company, 1st Battalion 7th Marines, who were killed or wounded at the waterfall in the mountains near Thuong Duc in Quang Nam province.
Ours to Hold It High: The History of the 77th Infantry Division in World War II
Max Myers - 2002
The soldiers of the 77th Infantry Division saw some of the bloodiest action of the Second World War. Ours to Hold It High is brilliant history of the division’s actions through the course of World War Two as it island-hopped its way towards victory in the face of ferocious Japanese resistance. The story begins in America in 1942 when the division was re-activated and the units were formed and given training before they sailed west to fight. Part one of the book covers these initial two years and the various forms of rigorous training that the men went through to prepare them for the amphibious warfare that they would meet in the islands of the Pacific Ocean. Parts two, three, four, and five of the book provides brilliant insight into the combat history of the unit from Guam to Okinawa. The actions of each unit of the division are uncovered to give a thorough overview of the tumultuous and chaotic action that the men saw. This is account is not written by a historian sitting at a desk in the United States, instead it was written by the soldiers who were there on the frontlines. Max Myers, the unit historian, has compiled their accounts to form this fascinating book. The actions of the 77th have become famous throughout the globe, particularly with the assistance of films such as Hacksaw Ridge that have immortalized the division. Almost every member of the 77th contributed in one way or another to this history. The Commanding General and members of his staff, the commanders and staff members from the organizations, and many other individuals devoted some of their time to revision and correction of preliminary manuscripts. Ours to Hold It High was initially published in 1947 and Max Myers, the main editor, passed away in 2011.
The Browns Blues: Two Decades of Utter Frustration: Why Everything Kept Going Wrong for the Cleveland Browns
Terry Pluto - 2018
And their fans had ulcers. Now, veteran sports columnist Terry Pluto explains why everything kept going wrong. This detailed report on two decades of disappointment takes a behind-the-scenes look at upheaval in the front office, frustration on the field, and headaches and heartache in the stands. His earlier book False Start: How the New Browns Were Set Up to Fail told how the NFL hamstrung the new franchise. Who could have predicted the limping would last 19 years? This book picks up the story. Season after season began with hope in spring for the NFL draft (“the Browns’ version of the Super Bowl,” a fan called it) . . . often a new coach or GM or quarterback (or all three) . . . then the losses . . . and back to rebuilding. Pluto reviews all the major moves—draft choices and deals, hiring and firing and reshuffling—and the results. If you’re a Browns fan who wants to understand what went wrong with your team, this is the place to start. Includes heartfelt and humorous opinions contributed by fans.
Dead Wake: The Last Crossing of the Lusitania by Erik Larson | Chapter Compilation
Ethan Thomas - 2016
The ship was called “magnificent”, consuming as much as one hundred forty tons of coal every day even if it just stands still on the dock, and standing seven stories tall from dock to bridge. She was considered by engineers and shipbuilders as one of the finest examples of man’s ingenuity and creativity. In addition, out of all the ships that were converted for use in the war, the Lusitania was the only one that was exempted and continued on as a cruise ship. However, its job of carrying passengers across the Atlantic Ocean was not the thing that made her famous today. Read more.... Download your copy today! for a limited time discount of only $2.99! Available on PC, Mac, smart phone, tablet or Kindle device. © 2015 All Rights Reserved by Unlimited Press Works, LLC
Any Last Words?
Les Macdonald - 2014
Each story features a short synopsis of the crime and the journey through the justice system that brought them to the execution chamber.
Strategic Mindset : A 7-Day Plan to Identify What Matters and Create a Strategy that Works (Productivity Series Book 4)
Thibaut Meurisse - 2021
Women Who Kill: True Crime Stories Of Killer Women, Serial Killers And Psychopathic Women Who Kill For Pleasure
Brody Clayton - 2015
Read on your PC, Mac, smart phone, tablet or Kindle device. When male serial killers are on the loose they tend to make headlines, for example Ted Bundy and Jeffrey Dahmer. Men like these are infamous for the terror that they inflicted in the general population. Many of these men are diagnosed as psychopaths. The reasons for them going down the paths that they chose are analysed and studied and read about. There was a time however that all such crimes were always automatically linked to a man. A general perception was quite common; that there is no such thing as women serial killers and psychopaths. In fact, women killers can sometimes be more lethal, and the murders that they have committed can be just as cold and calculated as a man's. When women and men turn to murder and crime, they leave a wake of disappearances and blood in their path, a path that may be discovered after years have passed. Now, be it male or female, analysts have sat them down and assessed their mental progress. Things have changed over the decades. Their crimes are weighed in the same scales as their male counterparts, and now they can't hide themselves by claiming to be absolutely innocent. Here Is A Preview Of What You'll Learn...
Women Who Kill – Delphine La Laurie and Her House of Horrors
Women Who Kill – Elizabeth Bathory – The Blood Countess
Women Who Kill – Nannie Doss – Nancy Hazel – The Husband Killer
Women Who Kill – Nannie Doss – The Second Husband
Women Who Kill – Nannie Doss – The Third Victim
Women Who Kill – Nannie Doss – Four Husbands in a Row
Women Who Kill – Nannie Doss – Last Man Standing
Much, much more!
Download your copy today! Take action today and download this book for a limited time discount of only $2.99! If you're intrigued by the women killers of our time then download this book now! Tags: women who kill, women killers, killer women, true crime, true murder stories, murder mysteries, cold cases true crime, murders solved, killer families, unsolved murders, crimes, true crime stories,