Organized around a strategic marketing framework"Services Marketing" guides readers into the consumer and competitive environments in services marketing. The marketing framework has been restructured for this edition to reflect what is happening in services marketing today.

    Whereas the first volume brought together a fascinating mix of star illustrators and brand new faces that together formed the face of illustration around the world, Illustration Now! 2 is even more exciting, featuring illustrators from 25 countries, with styles ranging from cutting edge to traditional. Also included is a dialog between design specialist Steven Heller and German illustrator Christoph Niemann about illustration's role in the world today. This book is perfect not only for creative professionals and illustration students, but also artists and anyone with an appreciation for visual language.

    With this practical book, you’ll learn how to design effective microinteractions: the small details that exist inside and around features. How can users change a setting? How do they turn on mute, or know they have a new email message?Through vivid, real-world examples from today’s devices and applications, author Dan Saffer walks you through a microinteraction’s essential parts, then shows you how to use them in a mobile app, a web widget, and an appliance. You’ll quickly discover how microinteractions can change a product from one that’s tolerated into one that’s treasured.Explore a microinteraction’s structure: triggers, rules, feedback, modes, and loopsLearn the types of triggers that initiate a microinteractionCreate simple rules that define how your microinteraction can be usedHelp users understand the rules with feedback, using graphics, sounds, and vibrationsUse modes to let users set preferences or modify a microinteractionExtend a microinteraction’s life with loops, such as “Get data every 30 seconds”

    The media have become the space where power strategies are played out. In the current technological context mass communication goes beyond traditional media andincludes the Internet and mobile communication.In this wide-ranging and powerful book, Manuel Castells analyses the transformation of the global media industry by this revolution in communication technologies. He argues that a new communication system, mass self-communication, has emerged, and power relationships have been profoundly modified bythe emergence of this new communication environment. Created in the commons of the Internet this communication can be locally based, but globally connected. It is built through messaging, social networks sites, and blogging, and is now being used by the millions around the world who have access tothe Internet.Drawing on a wide range of social and psychological theories, Castells presents original research on political processes and social movements. He applies this analysis to numerous recent events--the misinformation of the American public on the Iraq War, the global environmental movement to preventclimate change, the control of information in China and Russia, Barak Obama's internet-based presidential campaigns, and (in this new edition) responses to recent political and economic crises such as the Arab Spring and the Occupy movement. On the basis of these case studies he proposes a newtheory of power in the information age based on the management of communication networksJustly celebrated for his analysis of the network society, Castells here builds on that work, offering a well grounded and immensely challenging picture of communication and power in the 21st century. This is a book for anyone who wants to understand the dynamics and character of the modern world.

    Never had homes been so thoroughly contemporary, with antiques and period styles entirely banished. Mid-Century Modern explores the interior decor of this seminal decade, concentrating on all aspects of a home's decoration-walls, flooring, surfaces, lighting, and, of course, furniture.Case studies examine beautiful present-day homes that exhibit mid-century style in an exemplary way, and suggest ideas for taking the 1950's look-complete with collector's pieces-and mixing and matching it with elements from other eras.

    This book claimed that through a piece of software called a "browser," which accesses "web sites," the world economy and our daily lives would change forever. Would you have believed even 10 percent of that book? Did you take advantage of the first Internet wave and get ahead of the curve? "Pull" is the blueprint to the next disruptive wave. Some call it Web 3.0; others call it the semantic web. It's a fundamental transition from pushing information to pulling, using a new way of thinking and collaborating online. Using the principles of this book, you will slash 5-20 percent off your bottom line, make your customers happier, accelerate your industry, and prepare your company for the twenty-first century. It isn't going to be easy, and you don't have any choice. By 2015, your company will be more agile and your processes more flexible than you ever thought possible. The semantic web leads to possibilities straight from science fiction, such as buildings that can order their own supplies, eliminating the IRS, and lawyers finally making sense. But it also leads to major changes in every field, from shipping and retail distribution to health care and financial reporting. Through clear examples, case studies, principles, and scenarios, business strategist David Siegel takes you on a tour of this new world. You'll learn: -Which industries are already ahead. -Which industries are already dead. -How to make the power shift from pushing to pulling information. -How software, hardware, media, and marketing will all change. -How to plan your own strategy for embracing the semantic web. We are at the beginning of a new technology curve that will affect all areas of business. Right now, you have a choice. You can decide to start preparing for the exciting opportunities that lay ahead or you can leave this book on the shelf and get left in the dust like last time.

    The chapters follow a progressive sequence that teaches basic skills through practical, accessible exercises–how to handle a brush, achieve the right paint consistency, mix color, and create dimension–building a solid foundation that readers can rely on as painting projects grow more challenging. A special feature is the artwork and commentary of real students, which helps beginners set realistic goals and shows them how other artists at the same level of experience have worked through inevitable setbacks to achieve success.

    did for crafters, this book will teach all types of creatives illustrators, photographers, graphic designers, animators, and more how to build a successful business doing what they love. Freelancing pros Meg Mateo Ilasco and Joy Deangdeelert Cho explain everything from creating a standout portfolio to navigating the legal issues of starting a business. Accessible, spunky, and packed with practical advice, Creative, Inc. is an essential for anyone ready to strike out on their own.

    In this book, you'll discover the secrets of minimalist design-how to find beauty in the basic elements of your environment. These projects deliver exciting, vivid results with solid color fabrics. City Quilts was named one of the Best Books of 2010 in the Fiber Crafts Category by Library Journal, and is a finalist in the 2010 Foreword Book of the Year Awards."

    Brimming with amusing anecdotes and absorbing trivia, this captivating collection is a treasure trove of curiosities.With tales from the kitchen, the bedroom, and every room in between, these pages expose how napkins got their start as lumps of dough in ancient Greece, why forks were once seen as immoral tools of the devil, and how Plato devised one of the earliest alarm clocks using rocks and water—plus so much more.• A charming gift for anyone who loves history, design, or décor• Readers discover tales from every nook and cranny of a home. • Entries feature historical details from locations all over the world, including Europe, Asia, North America, and Africa. As a design historian and former managing editor of Design*Sponge, author Amy Azzarito has crafted an engaging, whimsical history of the household objects you've never thought twice about. The result is a fascinating book filled with tidbits from a wide range of cultures and places about the history of domestic luxury.• Filled with lovely illustrations by Alice Pattullo• Perfect as a housewarming or wedding gift, or for anyone who adores interior design, trivia, history, and unique facts• Great for those who enjoyed The Greatest Stories Never Told: 100 Tales from History to Astonish, Bewilder, and Stupefy by Rick Beyer, An Uncommon History of Common Things by Bethanne Patrick and John Thompson, Encyclopedia of the Exquisite: An Anecdotal History of Elegant Delights by Jessica Kerwin JenkinsSome of the books included in The Elements of a Home Bibliography BathtubDalby, Andrew. Empire of Pleasure: Luxury and Indulgence in the Roman World. London: Routledge, 2000. de Bonneville, Francoise. The Book of the Bath. New York: Rizzoli, 1998. Billiard TableBaird, Sarah. “The Life and Death of the American Pool Hall.” Punch, January 23, 2015. Accessed July 11, 2017. http://punchdrink.com/articles/the-life- and-death-of-the-american-pool-hall. Levron, Jacques. Daily Life in Versailles in the Seven-teenth and Eighteenth Centuries. New York: The Macmillan Company, 1968. BookshelfMari, Francesca. “Shelf Conscious.” Paris Review, December 27, 2012. https://www.theparis review.org/blog/2012/12/27/shelf-cons....Petroski, Henry. The Book on the Bookshelf. New York: Vintage Books, 2000. CandleBremer-David, Charissa, ed. Paris: Life and Luxury in the Eighteenth Century.Los Angeles: J. Paul Getty Trust, 2011. Dillon, Maureen. Artificial Sunshine: A Social History of Domestic Lighting. London: The National Trust, 2002. Canopy BedBard Graduate Center. History of Design: Decorative Arts and Material Culture, 1400–2000. New York: Bard Graduate Center, 2013. Carlano, Anne, and Bobbie Sumberg. Sleeping Around: The Bed from Antiquity to Now. Seattle, WA: University of Wash-ington Press, 2006. Chaise Longuede Dampierre, Florence. Chairs: A History. New York: Harry N. Abrams, 2006. DeJean, Joan. The Age of Comfort: When Paris Discovered Casual and the Modern Home Began. New York: Bloomsbury Press, 2013.Chess SetBrown, Nancy Marie. Ivory Vikings: The Mystery of the Most Famous Chess-men in the World and the Woman Who Made Them.Prince Frederick, MD: Recorded Books, 2015. Dean, George, with Maxine Brady. Chess Master-pieces: One Thousand Years of Extraordinary Chess Sets. New York: Abrams Books, 2010. Chiavari Chairde Dampierre, Florence. Chairs: A History.New York: Harry N. Abrams, 2006.ChopsticksVisser, Margaret. The Rituals of Dinner: The Origins, Evolution, Eccentricities, and Meaning of Table Manners. New York: Pen-guin Books, 1992. Wang, Edward Q. Chopsticks: A Culture and Culinary History. Cambridge, UK: Cambridge University Press, 2015.ClockBremer-David, Charissa, ed. Paris: Life and Luxury in the Eighteenth Century. Los Angeles: J. Paul Getty Museum, 2011.Chevallier, Bernard, and Marc Walter. Empire Splendor: French Taste in the Age of Napoleon. New York: The Vendome Press, 2008.Cocktail Shaker Grimes, William. Straight Up or on the Rocks: The Story of the American Cocktail. New York: North Point Press, 2001.Lanza, Joseph. The Cocktail: The Influence of Spirits on the American Psyche. New York: St. Martin’s Press, 1995. Crystal ChandelierCooke, Lawrence S. Lighting in America: From Colonial Rushlights to Victorian Chandeliers. Pittstown, NJ: Main Street Press, 1984.Fioratti, Helen Costantino. Illuminating Their World: Three Hundred Years of Light. New York: L’Antiqu- aire and the Connoisseur, Inc., 2007. Curule Chair de Dampierre, Florence. Chairs: A History. New York: Harry N. Abrams, 2006.Miller, Judith. Furniture: World Styles from Classical to Contemporary. London: DK, 2011. Deck ChairRybczynski, Witold. Now I Sit Me Down: From Klismos to Plastic Chair: A Natural History. New York: Farrar, Straus and Giroux, 2016. DeskGoodman, Dena, and Kathryn Norberg. Furnishing the Eighteenth Century: What Furniture Can Tell Us about the European and American Past. New York: Routledge, 2011. DollhouseBroomhall, Susan, Jennifer Spinks, and Allyson M. Poska. Early Modern Women in the Low Coun- tries: Feminizing Sources and Interpretations of the Past. Farnham, UK: Taylor and Francis, 2016.Eaton, Faith. Classic Dolls’ Houses. London: Phoenix Illustrated, 1997.Door, Knocker, and KnobBerry, Nancy E. Architec- tural Hardware: Ideas, Inspiration and PracticalAdviceforAddingHandles,Hinges, Knobs and Pulls to YourHome.Gloucester,MA: Quarry Books, 2006.Jütte, Daniel. The Strait Gate: Thresholds and Power in Western History.New Haven, CT: Yale University Press, 2015.DuvetWorsley,Lucy.IfWallsCould Talk:AnIntimateHistoryof the Home.New York:WalkerandCo.,2012.Wright, Lawrence. Warm & Snug: The History of the Bed.Stroud, UK: Sutton,2004.FireplaceGowlett,J.A.J.“TheDiscov-eryofFirebyHumans:A Long and Convoluted Process.” Philosophical Transactions of the Royal Society B: Biological Sci- ences371, no. 1696 (May 2016): 1697-1700.Lind, Carla. Frank Lloyd Wright’s Fireplaces.San Francisco: Pomegranate, 1995.Flokati RugSebastian, Don. The CompleteHandbook of Flokati and Carpet Making.Athens: Nick Kokkinos, 1978.Floral CenterpieceBelden,LouiseConway.TheFestive Tradition: TableDecoration and Dessertsin America, 1650–1900.NewYork:W.W.Norton, 1983.Berrall, Julia. A History ofFlower Arrangement.Lon-don:ThamesandHudson,1953.ForkHeugel, Inès. Laying the Elegant Table: China, Faience, Porcelain, Majol- ica, Glassware, Flatware, Tureens, Platters, Trays, Centerpieces, Tea Sets.New York: Rizzoli, 2006.Lupton, Ellen, et al. Feed- ing Desire: Designandthe Toolsof the Table,1500–2005.NewYork:Assouline, 2006.Front PorchDonlon, Jocelyn Hazelwood. Swinging in Place: Porch Life in Southern Culture.Chapel Hill, NC: University of North Carolina Press, 2001.Goldstein,B.Colleen.TheEvo-lution and Significance of the FrontPorch in Amer- ican Culture.Master’s dissertation, University of Georgia,1998.Glass WindowJütte, Daniel. The Strait Gate:Thresholds and Power in WesternHistory.New Haven, CT: YaleUniversity Press, 2015.Melchoir-Bonnet, Sabine.The Mirror: A History.London:Routledge,2002.GlobeGoodman, Dena, and Kathryn Norberg. Furnishing the Eighteenth Century: What Furniture Can Tell Us about the European and American Past.New York: Routledge, 2011.Jaffee, David. A New Nation of Goods: The Material Culture of Early America.Philadelphia, PA: Univer-sity of Pennsylvania Press,2012.Ice BucketDunne, Patrick. The Epicu-rean Collector: Exploringthe World of Culinary Antiques.Boston: Little, Brown, 2002.Glanville,Philippa,andHilary Young.Elegant Eating: Four Hundred Yearsof DininginStyle.London:V &APublications,2002.IncenseAftel, Mandy. Fragrant: The SecretLifeofaScent.NewYork:Riverhead Books, 2014.Classen, Constance, David Howes,andAnthonySyn- nott. Aroma: The Cultural HistoryofSmell.NewYork:Routledge,1994.Jewelry BoxCurrie, Elizabeth. Inside theRenaissance House.Lon- don: V & A Publications, 2006.Linley, David. Extraordinary Furniture.London: Mitchell Beazley, 1996.Jib DoorBoyer, Marie-France, and François Halard. The Private Realm of Marie Antoinette.London: Thames & Hudson, 2008.Donato, Giuseppe, and Monique Seefried. The FragrantPast:PerfumesofCleopatraandJulius Caesar.Atlanta,GA:EmoryUniversity Museum of Art andArchaeology,1989.Lock and KeyBuehr,Walter. The Story ofLocks.New York: Scribner, 1953.Delalex, Hélène. A Day with Marie Antoinette.New York: Rizzoli, 2015.Louis XVI ChairCondon, Dianne Russell. Jackie’s Treasures: The Fabled Objects from the Auction of the Century.New York: Clarkson Potter,1996.Delalex, Hélène. A Day with Marie Antoinette.New York: Rizzoli, 2015.MattressBeldegreen, Alecia. The Bed.New York: Stewart, Tabori & Chang, 1995.Carlano, Anne, and BobbieSumberg. Sleeping Around:The Bed from Antiquity to Now.Seattle, WA: Univer- sity of Washington Press, 2006.MirrorDeJean, Joan. Essence of Style:How the French Invented High Fashion.New York:Free Press, 2014.Johnson, Steven. How We Gotto Now: Six Innovations That Made the Modern World.London: Penguin, 2016.

    Simply constructed, the book explores 50 key works – from the realist painting of Courbet to a contemporary installation by Yayoi Kusama – and then links them to the most important movements, themes and techniques. Accessible, concise and richly illustrated, the book reveals the connections between different periods, artists and styles, giving readers a thorough understanding and broad enjoyment of modern art.

    

    Back in print for the first time in nearly thirty years, here is Yoko Ono's whimsical, delightful, subversive, startling book of instructions for art and for life."A dream you dream alone may be a dream, but a dream two people dream together is a reality.""Burn this book after you've read it." -- Yoko Ono"This is the greatest book I've ever burned." -- John Lennon

    Team line-ups and statistical summaries are included.

    His colleagues resist her argument that human reason is overrated and that the inability to reason does not diminish the value of life; his wife denounces his mother's vegetarianism as a form of moral superiority.At the dinner that follows her first lecture, the guests confront Costello with a range of sympathetic and skeptical reactions to issues of animal rights, touching on broad philosophical, anthropological, and religious perspectives. Painfully for her son, Elizabeth Costello seems offensive and flaky, but—dare he admit it?—strangely on target.Here the internationally renowned writer J. M. Coetzee uses fiction to present a powerfully moving discussion of animal rights in all their complexity. He draws us into Elizabeth Costello's own sense of mortality, her compassion for animals, and her alienation from humans, even from her own family. In his fable, presented as a Tanner Lecture sponsored by the University Center for Human Values at Princeton University, Coetzee immerses us in a drama reflecting the real-life situation at hand: a writer delivering a lecture on an emotionally charged issue at a prestigious university. Literature, philosophy, performance, and deep human conviction—Coetzee brings all these elements into play.As in the story of Elizabeth Costello, the Tanner Lecture is followed by responses treating the reader to a variety of perspectives, delivered by leading thinkers in different fields. Coetzee's text is accompanied by an introduction by political philosopher Amy Gutmann and responsive essays by religion scholar Wendy Doniger, primatologist Barbara Smuts, literary theorist Marjorie Garber, and moral philosopher Peter Singer, author of Animal Liberation. Together the lecture-fable and the essays explore the palpable social consequences of uncompromising moral conflict and confrontation.