Book picks similar to
At America's Service: How Your Company Can Join the Customer Service Revolution by Karl Albrecht
business
changed-mind-stoppedreading
customer-service
customer-service-project
Subscription Marketing: Strategies for Nurturing Customers in a World of Churn
Anne H. Janzer - 2015
Marketing must help customers realize value. Whether you’re marketing a membership program, a complex managed services offering, or a cloud-based solution, Subscription Marketing gives you creative marketing strategies for nurturing customers long after the initial sale.
The Prince: A 52 Brilliant Ideas Interpretation (Infinite Business Classics)
Tim Phillips - 2008
This short treatise on Renaissance statecraft and power has been controversial and inspiring since its first publication nearly 500 years ago. Machiavellis analysis of the ways men seize, retain, and lose power represented the first expose of realpolitik and it has been used ever since as a handbook for manipulating events to one?s own advantage. Here, Machiavellis text is interpreted for the modern day world of business. Tim Phillipss interpretation of Machiavellis work is not a substitute for the original its purpose is simply to illustrate the timeless nature of Machiavellis insights by bringing them to life through modern business and political case studies. This brilliant interpretation of The Prince Is an entertaining accompaniment to one of the most famous books ever written.
Sandler Success Principles: 11 Insights that will change the way you Think and Sell
David H. Mattson - 2012
Now they are revealed for you to learn and use in your own business and career. A remarkable and sometimes painful part of the process is uncovering the truth about yourself, including how your self-image was shaped sometimes carelessly and perhaps even cruelly. As you grasp the influence of these “old tapes,” you see how you have unknowingly sabotaged your potential for being at the top tier of sales professionals. You may be astonished to discover what inner dialogue and even demons you now may choose to control and override. The results? You enjoy a significant advantage over those you seek to impress and persuade, and master a predictable way to reach and exceed your career, business and financial goals. The enormous benefits of self-knowledge and imaginative new tools for self-management are at the heart of the challenging and exhilarating lifelong process of implementing the Sandler Success Principles.
Beyond Satisfaction: The Secret to Crafting a Profitable Online Course That Will Change Lives
Breanne Dyck - 2016
If your business is to grow and thrive, you need to create transformational learning experiences that delight customers.
That’s where Beyond Satisfaction comes in.
In Beyond Satisfaction, you’ll discover the underlying principles of transformative learning. With extensive case studies and action steps, you’ll be able to easily apply the principles to your own courses and programs.No longer will you have to wonder what it takes to create the transformational online course, workshop or program you’ve been dreaming of. With Beyond Satisfaction, you get a playbook for creating a course that truly gets results.If you—or your customers—are getting jaded about the online course marketplace, this book is for you. If you’re just getting started with online training and want to create something remarkable, this is for you. If you want to maximize your impact and make a dent in the world, this book is for you.It’s time to go Beyond Satisfaction.
Shares Made Simple: A Beginner's Guide to the Stock Market
Rodney Hobson - 2007
Financial journalist Hobson tears away the mystique and jargon that surrounds the stock market and takes readers step-by-step through the most basic concepts of investing.
Writer Dad
Sean Platt - 2013
She bought him a Macbook, and told him to get started doing what she knew he was supposed to do.Cindy gave Sean the unparalleled gift of her unflagging support, fueled by the unflinching belief that he was born to tell stories.Writer Dad is a love letter to Cindy and Sean's family, but also to the craft of writing. It chronicles his first painful but necessary years, through his eventual successful as a bestselling indie author.Writer Dad is for fans of Sean's work, those curious about the everyday reality of a growing writer's life, and those seeking inspiration for their own journeys forward.
Where Does the Money Go?: Your Guided Tour to the Federal Budget Crisis
Scott Bittle - 1975
Nonpartisan and well-balanced, Where Does the Money Go? is a candid, eye-opening, and delightfully irreverent guide to the ongoing federal budget crisis that breaks-down into plain English exactly what the Fat Cats in Washington, D.C. are arguing about.
Big Data, Analytics, and the Future of Marketing & Sales
McKinsey Chief Marketing & Sales Officer Forum - 2013
The data big bang has unleashed torrents of terabytes about everything from customer behaviors to weather patterns to demographic consumer shifts in emerging markets. This collection of articles, videos, interviews, and slideshares highlights the most important lessons for companies looking to turn data into above-market growth:
Using analytics to identify valuable business opportunities from the data to drive decisions and improve marketing return on investment (MROI)
Turning those insights into well-designed products and offers that delight customers
Delivering those products and offers effectively to the marketplace.
The goldmine of data represents a pivot-point moment for marketing and sales leaders. Companies that inject big data and analytics into their operations show productivity rates and profitability that are 5 percent to 6 percent higher than those of their peers. That’s an advantage no company can afford to ignore.
Meesh Unleashed: The Finale
Shelli Marie - 2013
Just when one tragedy passes, there is some unknown person that ensures that another is right behind it. There comes a time when enough is enough, and things have to be handled the best way known how. Straight Street… Both Me’Shellay and Justine manage to keep love alive through all the drama. Times get tough, but that is when they toughen up. Loyalty will be tested, and only the faithful will survive…
The Inquisition: 4 Free Chapters: Summoner Book 2 (The Summoner Trilogy)
Taran Matharu - 2016
Fletcher and Ignatius have been locked away in Pelt's dungeons, but now they must face trial at the hands of the Inquisition, a powerful institution controlled by those who would delight in Fletcher's downfall. The trial is haunted by ghosts from the past with shocking revelations about Fletcher's origins, but he has little time to dwell on them; the graduating students of Vocans are to be sent deep into the orc jungles to complete a dangerous mission for the king and his council. If they fail, the orcish armies will rise to power beyond anything the Empire has ever seen. The Stakes: Higher than you can imagine. Like life-and-death. Welcome to the revolution. And get ready to run.
Tom and the Journey
Stephen Matthews - 2018
Tom had worked towards it, but when the newest member of his Hearth was threatened, things took a different turn. With his Hearth and those he trusted, Tom set out on a journey, an adventure, to find the fields of salt and the place of Canee’s dreams, an Eden. The journey took them to places where they made new friends and staved off many animal attacks. Then they found what everyone thought of as an Eden, an idyllic place that had all they wanted, and they set about settling. Then the winter came and with it some strangers, some of whom were anything but welcome.
Finding Love In a Dope Boy
Antoinette Sherell - 2019
With her best friend, Hiro, and her boyfriend, Yohan, both along for the ride, will she be able to keep her focus, or will blurred relationships cause her to be in over her head? Hiro Smith’s main focus has always been basketball and his best friend. However, when the dynamics with him and Akela begin to change, he’s left questioning their friendship. When he crosses paths with the alluring Zuri, he’s forced to figure out feelings he had no idea existed. Hades, fresh out of prison, and Loyalty are adjusting as new parents. The two think they have it all figured out until his street life, her career goals, and parenthood become hard to balance. Will they be able to keep their heads above water, or will the stress of it all cause them to make illogical decisions? Every relationship isn’t meant to last, and sometimes friendships are just that; a bond that shouldn’t be taken further. Find out in this standalone if love can be misguiding or if it leads them exactly where they need to be.