Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    But that was nothing compared to the next assignment: saving a slum school in the Indian city of Poona. Learning as much as he is teaching, Will finds his life transformed by his remarkable class of orphans: Dulabesh, the head-standing joker who lost his parents on a crowded railway platform; Prakash, who learned self-sufficiency by scavenging in dumpsters; the charmingly madcap Tanushri, fan of the singer "Maradona." When the slumlords threaten to level the school, Will hits upon the idea of a fund-raiser to save it: a stage production of the 24,000-verse Indian epic, The Ramayana, ever so slightly condensed…By turns funny and poignant, this is a gloriously life-affirming account of the India tourists never see.

    The second addition to the Clients From Hell series taps freelance veterans for even more material. Interviews, resources, and particularly poignant tales of client insanity are all included alongside the fan-favourite anecdotes of freelancing dysfunction.For the first time, Clients From Hell takes a step back from finger-pointing and clever name-calling to inform the audience of how to make it as a creative professional. Step one: buy this book. Step two: take heed of these cautionary tales. Step three: we haven't thought of a step three yet. We'll worry about that when revisions come around.Anyone who has ever worked with clients may find these tales frighteningly familiar. New freelancers may think twice about their chosen profession - or at least find relief in the fact that they're not alone in absurd client interactions.And the rest of you? You can just laugh and enjoy your day job.

    But Robin has a cunning plan - his marrying of the crossword and sudoku into his devilish 'crossoku', which might just make their fortune.

    She is always the first on the dancefloor and the very last to stop boogying. She has never tried to dress like a Parisian, never followed advice on what not to wear, and certainly has never tried to tone down her natural pinkness; she knows he is perfect just the way she is. And even when life throws Flamingo a curveball, she is always ready to embrace the unknown and jump straight in.A gorgeous little gift book of motivational sayings and hilarious axioms, Be a Flamingo is a perfect pink pick-me-up gift for a friend who needs a confidence boost, or great as an impulse self-purchase when you feel you need to start tooting your own horn a little louder. Because we could all do worse than taking a leaf out of Flamingo's book.

         With over fifty new poems from Britain's favourite poet, You Made Me Late Again! is an essential addition to Pam Ayres' incomparable collection of works. Pam's poems are observant, witty and poignant in equal measure. In 'The Swifts' and 'The Pyracantha Anthem' she marvels at nature, while 'A Patient's Prayer' and 'Litter Moron' offer wry views on Modern Britain. From the dog being afraid of the toaster to your son leaving home for university; and from the search for that perfect swimsuit to becoming a gran for the first time -- Pam's poems are beautifully crafted, and her subjects the everyday and the universal. Delightfully illustrated, most of the poems in You Made Me Late Again! are brand new, yet it also features several firm favourites from her stage shows, published for the first time, such as 'The Make-up Lady' and 'Tippy Tappy Feet'.

    A collection of 45 ridiculous 911 emergency calls, submitted by 911 Call Center Operators across the U.S.Dedicated to you, the Taxpayer who funded these calls.Note: A quick 10-minute read of humorous quotes from real calls.Just enough for a grin of the day!

    Varun whiles away his time, hopping from pub to pub, spending time with friends and keeping a track of his love interest on Facebook.These traits worry his mother to the bone, compelling her to put the very meddlesome Anu Aunty on the job, to help get her son moving in the right direction in life. Anu Aunty does a rather good job of this, much to Varun's dismay. He then does all that he can to get her off his track, while pursuing his dreams to become an entrepreneur.How I Braved Anu Aunty and Co-Founded A Million Dollar Company is the author’s debut novel and is on its fourth reprint already. Having sold twenty thousand copies in only a month, the book has become a bestseller by national standards. It has also occupied a firm foothold on the bestseller charts for eighty days at a stretch. The author attained initial popularity with his Facebook blog posts, a few of which were sent to his publishers. The book was conceived once they demanded a full manuscript.

    He has given a humorous touch to different moods/shades & nature of people & their way of living life.

    At the risk of offending you a little, India s funniest bloggers would like to hold forth on:Why Narendra Modi s favourite movie is The Lion KingWhat happens to Arnab Goswami s milkman when he tries to cheat himHow Sonia G reshuffles her Cabinet with a little help from Britney SpearsWhy Kejriwal can t get rid of his shawl in the Delhi summerWhat fills Manmohan Singh with rageWhy Ravi Shastri must moderate the prime ministerial debate And what all of this has to do with the most Unreal Elections of the Summer of 2014 ...

    

    He calls for boycotting Canada, says Adolf Hitler would have been a card-carrying member of the ACLU, and thinks Hurricane Katrina victims seen carrying televisions should be shot on sight. Amann and Breuer – the creators of the hugely popular website www.sweetjesusihatebilloreilly.com — take a close look at O'Reilly's own assertions and arguments — taken from his TV and radio shows, books and columns — to expose him for what he is: a self-righteous boob and a sham newsman. The ongoing themes explored in Sweet Jesus, I Hate Bill O'Reilly are that O'Reilly is a bit crazy, not all that sharp and, as the authors put it, about "as self-aware as a legume." The result is a hilariously funny book, a great read for anyone who enjoys seeing a puffed-up blowhard taken down a notch or two — whether they're an O'Reilly hater, fan, or something in between.

    Ian Frazier, long considered one of our most treasured humorists, proves that comedy can be just as smart as it is entertaining.

     It took college freshman Aaron Karo only one week to realize that college was a joke -- an especially funny one that he could share with his friends in a regular email newsletter about life on campus. By his senior year, Ruminations on College Life had become an international phenomenon. Now, for the first time in print, here is the best of the original ezine, previously unpublished material, and brand new introductions to each section by the author. Share in the absurdity and insanity of the college experience with Karo as you read his outrageous inside account of scheming students, crazy professors, confused parents, and rowdy frat boys. Perfect for anyone who is destined for college, currently surviving it, or already a veteran, this book is a cult classic readers can enjoy alone or read out loud at their next party for tons of laughs.

    As a mark of his coming of age his grandmother allows his the pass-book to his savigns in the local bank, but Sriram is growing up in other ways, too, and an enchanting and unpredictable girl leads him into the entourage of Mahatma Gandhi.These are the opening events in R K Narayan's novel. It is the finest thing he has yet achieved, and his story of the triumphs and tragedies of a raw young zealot in the service of Gandhi is distinguished for its warmth, its humour, its lack of sentimentality and the stamp of absolute truth.Sriram's evolution into manhood is, for him, strange and bewildering process. Bharati, the girl he worship, is witty, infuriating, capable and, wonder of wonders, condescending to the moonstruck Sriram. Her first loyalty though, is to the Mahatma, a saint blessed with disconcerting common sense, a man whose tragedy is tat he is so much greater than his followers. Most of them accept his ideas enthusiastically, and without realizing it, pervert them to suit their coarser personalities. Sriram is inspired by Gandhi, but he is too easily influenced by glamorous patriots of the type of Jagadish, a terrorist.It is a tale of remarkable insight into the upsrge of Indian nationalism as witnessed through the eyes and hearts of Sriram and Bharati, and told with the all genius and compassion we have come to expect from R K Narayan.