Longer training, ever more advanced technologies—neither seems to prevent grievous errors. But in a hopeful turn, acclaimed surgeon and writer Atul Gawande finds a remedy in the humblest and simplest of techniques: the checklist. First introduced decades ago by the U.S. Air Force, checklists have enabled pilots to fly aircraft of mind-boggling sophistication. Now innovative checklists are being adopted in hospitals around the world, helping doctors and nurses respond to everything from flu epidemics to avalanches. Even in the immensely complex world of surgery, a simple ninety-second variant has cut the rate of fatalities by more than a third.In riveting stories, Gawande takes us from Austria, where an emergency checklist saved a drowning victim who had spent half an hour underwater, to Michigan, where a cleanliness checklist in intensive care units virtually eliminated a type of deadly hospital infection. He explains how checklists actually work to prompt striking and immediate improvements. And he follows the checklist revolution into fields well beyond medicine, from disaster response to investment banking, skyscraper construction, and businesses of all kinds.An intellectual adventure in which lives are lost and saved and one simple idea makes a tremendous difference, The Checklist Manifesto is essential reading for anyone working to get things right.

    Cate Sevilla is insightful, inventive and so supportive' Viv Groskop 'Entertaining and practical; moving and funny and, most importantly, a helping hand from someone who's been through it' Emma Gannon, Sunday Times bestselling author 'A timely and provocative book that is at once empathetic about the challenges work presents and empowering on how to overcome them' Bruce Daisley, author of The Joy of Work Bosses are maddening. Colleagues are profoundly irritating. And balancing family and work is daunting. So how do we balance success with sanity? How do we progress without burning out? Whether you're drowning in a toxic working environment, battling burnout, recovering from redundancy, or just struggling to figure out what you actually want from your career, Cate Sevilla is here to help coach you through the shittiness of your work day, and help you shift your relationship with your career.Having worked at giant corporations like Google (where her days consisted of aggressive bosses, complimentary pastries and lots of tears) and scrappy start-ups like The Pool (where she was Editor-in-Chief when it all went pear-shaped), Cate Sevilla has laboured through a lot of stressful and downright ridiculous work situations so that you don't have to. Drawing from lessons learned in her career and interviews with other women, How to Work Without Losing Your Mind is a relatable and reassuring guide to the messy, stressful and sometimes bizarre side of work that everyone experiences but no one talks about. It'll be your tonic after a long, hard working week, where you've ugly cried with your colleagues and are exhausted from endless video calls - and are wondering what the hell to do next.

    The hands of a pocket watch reveal the time of day without following every spring, cog, and movement behind the face. Similarly, an OPPM template reduces any project--no matter how large or complicated--to a simple one-page document, perfect for communicating to upper management and other project stakeholders. Now in its Second Edition, this practical guide, currently saving time and effort in thousands of organizations worldwide, has itself been simplified, then refined and extended to include the innovative AgileOPPM(TM).This Second Edition will include new material and updates including an introduction of the ground-breaking AgileOPPM(TM) and an overview of MyOPPM(TM) template builder, available on-line Includes references throughout the book to the affiliated sections in the Project Management Body of Knowledge (PMBOK(R)) Shows templates for the Project Management Office (PMO) This new and updated Second Edition will help you master the one-page approach to both traditional project management and Agile project management.(PMBOK is a registered marks of the Project Management Institute, Inc.)

    The book brings value to both students and teachers/lecturers. It explores the basics of comprehension and memorization and shows effective applications of memory in learning. Some of the topics covered are: How to master the art of effective note taking; how to become avidly interested in any subject matter; how to get a mental second wind; and how to get physically conditioned for effective study. Written by Indiana University Professor of Psychology Harry D. Kitson in 1921 (Second Edition), "How to Use Your Mind" is today still as contemporary as it was then.

    It also provides a systemic approach for creating a culture that's positive and respectful while improving the bottom line. Kusy and Holloway share how their national research translates into real-world practices in organizations. I endorse their practical, concrete approaches that will make a significant difference in organizations today and in the future." --Gregg Steinhafel, president and CEO, Target Corporation"Toxic Workplace! brings a rare and valuable view of one of the great challenges facing leaders in today's organizations. It is a significant guidebook to the healthy enterprise of the future, not only because of Kusy and Holloway's systems approach to dealing with toxic personalities, but also their unique practice of creating communities of respectful engagement. This book demonstrates how this impacts both organizational social responsibility and the bottom line." --Frances Hesselbein, former CEO of the Girl Scouts of the U.S.A.; founding president and chairman of Leader to Leader Institute, formerly The Peter F. Drucker Foundation for Nonprofit Management"Transforming the culture to support the strategy and mission is the real stuff of leadership. Toxic Workplace! gives you the research-based tools to identify and deal with the 'dark side' of this important dynamic. Read it and you will engage your organization in new, more authentic, and effective ways!" --Kevin Cashman, author, Leadership from the Inside Out and senior partner, Korn/Ferry Leadership & Talent Consulting

    Sutton addressed a taboo topic that affects every workplace: employees who are insensitive to their colleagues, corporate bullies, bosses who just don't get it, the kind of people who make you exclaim in exasperation, "What an asshole!"Now, in a definitive book that addresses this growing problem, Sutton shows you how you can work with unsavory people without becoming one of them yourself.

    Numerous case studies, followed by the author's analysis of the cases, helps you structure your thinking and apply professional standards to complex cases. Coverage includes ethics, legal research, and the professional literature in major topics in ethics (such as consent, confidentiality, and multiple relationships) and in applied settings (such as community mental health, private practice, schools, and teaching/research).

    Beyond their bestselling books, you know them from commentary and features in the New York Times, CNN, NPR, Time, Newsweek, Wired, New York, and more. E-mail, Facebook, and Twitter accounts are filled with demands to read their reporting (such as "How Not to Talk to Your Kids," "Creativity Crisis," and "Losing Is Good for You"). In Top Dog, Bronson and Merryman again use their astonishing blend of science and storytelling to reveal what's truly in the heart of a champion. The joy of victory and the character-building agony of defeat. Testosterone and the neuroscience of mistakes. Why rivals motivate. How home field advantage gets you a raise. What teamwork really requires. It's baseball, the SAT, sales contests, and Linux. How before da Vinci and FedEx were innovators, first, they were great competitors. Olympians carry Top Dog in their gym bags. It's in briefcases of Wall Street traders and Madison Avenue madmen. Risk takers from Silicon Valley to Vegas race to implement its ideas, as educators debate it in halls of academia. Now see for yourself what this game-changing talk is all about.

    This is a story of courage, valor, and life-long sacrifice. After the cries of battle have ended, warriors return home to face their physical and mental challenges. Some who made the supreme sacrifice return home in a box draped in the American flag. Those more fortunate, often scarred for life, try to establish a new beginning for themselves and their families. Unfortunately, for many veterans and their families, life will never be the same. Society, overall, is simply too far removed from the realities of combat and a world filed with atrocities to truly comprehend or appreciate the experiences of returning veterans. If we send them, then we must mend them.

    It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

    

    Although you may not be aware of it, girlish behaviors such as these are sabotaging your career!Dr. Lois Frankel reveals why some women roar ahead in their careers while others stagnate. She's spotted a unique set of behaviors--101 in all--that women learn in girlhood that sabotage them as adults. Now, in this groudbreaking guide, she helps you eliminate these unconscious mistakes that could be holding you back--and offers invaluable coaching tips you can easily incorporate into your social and business skills. If you recognize and change the behaviors that say "girl" not "woman", the results will pay off in carrer opportunites you never thought possible--and in an image that identifies you as someone with the power and know-how to occupy the corner office.

    This latest title is packed with information on how to overcome anxiety and what keeps people in the loop. The book will cut out all the jargon and give you a clear perspective on how to overcome all of your anxiety and panic issues. In this book you won’t find a list of techniques, rules or methods, as you don’t need them. I am sure you have tried enough of these and still found little relief. Techniques, rules and methods usually take effort and are mostly built on suppression of feelings, which is the complete wrong approach. Anxiety is your mind and body’s way of telling you that you are already overdoing it with effort, both mentally and physically, so the last thing you want is to add more effort. If you want to free yourself from the prison you currently find yourself in and rediscover the true you, then this book will finally give you all the answers you need. Contents:Chapter 1: You are not broken 12 Chapter 2: Letting go of crutches 23 Chapter 3: Anxiety backpack 29 Chapter 4: What is the need for fear and anxiety 41 Chapter 5: Struggling with thoughts 48 Chapter 6: The inner critic 61 Chapter 7: Overworking the mind 67Chapter 8: Avoiding anxiety 78 Chapter 9: Resistance only increases suffering 83Chapter 10: Our obsession with worry 88 Chapter 10: Setbacks 92 Chapter 11: Other people’s success stories 98 Chapter 12: Q & A section 126 Chapter 11: Social anxiety 138 Chapter 12: Anxiety loop 143Chapter 13: Living without stress 148Chapter 14: Summing up 151

    The renowned communication expert's subtle but effective plan for selling your best asset - yourself - without turning off those you're trying to impress.

     Today only, get this Amazon #1 bestseller for just $4.99. Regularly priced at $9.99. Read on your PC, Mac, Smartphone, Tablet, or Kindle device. Nowadays, people often use the term “psychopath” to refer to criminals and people with violent tendencies. However, this abusive use of the word has led people to believe that any two-bit criminal immediately falls under the psychopath category. Regardless of these misconceptions (or perhaps because of them), psychopathy is a fascinating subject for most people. This book aims to set the record straight, once and for all, about psychopathy and how exactly the mind of a psychopath works. Delve into the minds of the world’s most famous psychopaths and discover the twisted logic that makes them commit horrific crimes without showing any signs of remorse. Why do they enjoy inflicting pain and suffering on other people, without qualms or any twinges of conscience? Now, lets switch gears and explore Sociopathy. Is society to be blamed for the negative perception of sociopaths? As serial killers and notorious criminals in history prove sociopaths can be extremely dangerous individuals. Their presence itself is threatening and they must be dealt with great precaution. While they can be fearsome and their existence troubling, they do stir intrigue. We cannot help but wonder about their nature simply because they are different. They are far from normal. In reading this book, you have to keep this in mind: Sociopathy is defined as a syndrome that makes a person incapable to emotionally condition his social experiences. Sociopaths essentially lack the ability to emotionally organize. This is why they do not feel empathy and other feelings which are normal to other people. This segment has four main goals. One is to help you understand the condition beyond the textbook definition of sociopathy. Two, I hope that you can effectively utilize the information presented in this book to spread awareness and help prevent the number of children growing up to become sociopaths. Three, this book is for your own safety and protection. Finally, I’d like to discuss the growing epidemic of Narcissism with you. As you cross the street, you are highly likely to come across a narcissist, and this would only mean one thing: they are common. Of course, there are two sides of the same coin when it comes to this type of personality. This segment will provide you with all the information that you will ever need to understand narcissism and the narcissistic personality disorder. Here you be able to know how to identify someone who is a narcissist, read up on ideas about whether this is a good or a bad thing and how to control the self one is narcissistic. It is amazing what you can learn from the mind of a narcissist or others with a personality disorder or mental illness. You will find many new discoveries within yourself and society when you start reading this book! Here Is A Preview Of What You'll Learn... Personality Disorders and Mental Illnesses Psychopathy Defined Personality Disorders and Psychopathy Crime and Psychopaths Psychopaths vs. Sociopaths Sociopath Defined The Goal of a Sociopath The Weaknesses of a Sociopath Dealing with a Sociopath Is there Hope for a Sociopath? Narcissism Defined The Narcissist in You The Narcissists of Today