With the auto industry careening toward ruin, Congress offered all three Detroit automakers a bailout. General Motors and Chrysler grabbed the taxpayer lifeline, but Ford decided to save itself. Under the leadership of charismatic CEO Alan Mulally, Ford had already put together a bold plan to unify its divided global operations, transform its lackluster product lineup, and overcome a dys­functional culture of infighting, backstabbing, and excuses. It was an extraordinary risk, but it was the only way the Ford family—America’s last great industrial dynasty—could hold on to their company. Mulally and his team pulled off one of the great­est comebacks in business history. As the rest of Detroit collapsed, Ford went from the brink of bankruptcy to being the most profitable automaker in the world. American Icon is the compelling, behind-the-scenes account of that epic turnaround. On the verge of collapse, Ford went outside the auto industry and recruited Mulally—the man who had already saved Boeing from the deathblow of 9/11—to lead a sweeping restructuring of a company that had been unable to overcome decades of mismanage­ment and denial. Mulally applied the principles he developed at Boeing to streamline Ford’s inefficient operations, force its fractious executives to work together as a team, and spark a product renaissance in Dearborn. He also convinced the United Auto Workers to join his fight for the soul of American manufacturing. Bryce Hoffman reveals the untold story of the covert meetings with UAW leaders that led to a game-changing contract, Bill Ford’s battle to hold the Ford family together when many were ready to cash in their stock and write off the company, and the secret alliance with Toyota and Honda that helped prop up the Amer­ican automotive supply base. In one of the great management narratives of our time, Hoffman puts the reader inside the boardroom as Mulally uses his celebrated Business Plan Review meet­ings to drive change and force Ford to deal with the painful realities of the American auto industry.  Hoffman was granted unprecedented access to Ford’s top executives and top-secret company documents. He spent countless hours with Alan Mulally, Bill Ford, the Ford family, former executives, labor leaders, and company directors. In the bestselling tradition of Too Big to Fail and The Big Short, American Icon is narrative nonfiction at its vivid and colorful best.

         In Rise, Azzarello shares the insider secrets to advancing your career (while having a life) in three practical steps:  DO Better: Set Ruthless Priorities, work and lead more strategically, and deal with frustrating obstacles and stupid people. LOOK Better: Build your credibility with the people who can help (or blacklist) you.CONNECT Better: Develop your network without being political. Get on "the List" of people who get the best opportunities     Whether you are just starting up the corporate ladder, stuck midcareer, transitioning, or eyeing the corner office, Rise shows you the difference between getting ahead and just working hard.

    Others might point to the qualities of today’s so-called celebrity CEOs—charisma, virtuoso communication skills, and a confident management style. But what really matters when you run an organization? What is the hallmark of exceptional CEO performance? Quite simply, it is the returns for the shareholders of that company over the long term.In this refreshing, counterintuitive book, author Will Thorndike brings to bear the analytical wisdom of a successful career in investing, closely evaluating the performance of companies and their leaders. You will meet eight individualistic CEOs whose firms’ average returns outperformed the S&P 500 by a factor of twenty—in other words, an investment of $10,000 with each of these CEOs, on average, would have been worth over $1.5 million twenty-five years later. You may not know all their names, but you will recognize their companies: General Cinema, Ralston Purina, The Washington Post Company, Berkshire Hathaway, General Dynamics, Capital Cities Broadcasting, TCI, and Teledyne. In The Outsiders, you’ll learn the traits and methods—striking for their consistency and relentless rationality—that helped these unique leaders achieve such exceptional performance.Humble, unassuming, and often frugal, these "outsiders” shunned Wall Street and the press, and shied away from the hottest new management trends. Instead, they shared specific traits that put them and the companies they led on winning trajectories: a laser-sharp focus on per share value as opposed to earnings or sales growth; an exceptional talent for allocating capital and human resources; and the belief that cash flow, not reported earnings, determines a company’s long-term value.Drawing on years of research and experience, Thorndike tells eye-opening stories, extracting lessons and revealing a compelling alternative model for anyone interested in leading a company or investing in one—and reaping extraordinary returns.

    Is it superior strategy? Faster innovation? Smarter employees? No, New York Times best-selling author, Patrick Lencioni, argues that the seminal difference between successful companies and mediocre ones has little to do with what they know and how smart they are and more to do with how healthy they are. In this book, Lencioni brings together his vast experience and many of the themes cultivated in his other best-selling books and delivers a first: a cohesive and comprehensive exploration of the unique advantage organizational health provides. Simply put, an organization is healthy when it is whole, consistent and complete, when its management, operations and culture are unified. Healthy organizations outperform their counterparts, are free of politics and confusion and provide an environment where star performers never want to leave. Lencioni's first non-fiction book provides leaders with a groundbreaking, approachable model for achieving organizational health--complete with stories, tips and anecdotes from his experiences consulting to some of the nation's leading organizations. In this age of informational ubiquity and nano-second change, it is no longer enough to build a competitive advantage based on intelligence alone. The Advantage provides a foundational construct for conducting business in a new way--one that maximizes human potential and aligns the organization around a common set of principles.

    After years of profitable, predictable growth, Swan Services was in a rut. Meetings were called and discussions held, but few decisions were made and even less got done. People were pointing fingers and assigning blame, but nothing happened to solve Swan’s mounting problems. It felt as though they were working harder than ever but with less impact. The company Eileen and Vic had founded and built for 10 years was a different place. It just wasn’t fun anymore.Their story is not unusual. The challenges they were facing are common, predictable, and solvable. Get A Grip tells the story of how Swan Services resolves its issues by implementing the Entrepreneurial Operating System®. With the help of EOS, Eileen, Vic, and their leadership team master a set of managerial tools that allow them to get traction on their business, grow the business, and deliver better results for clients.The story of Swan Services is a fable, but the Entrepreneurial Operating System® is very real and has helped thousands of businesses worldwide. A complete entrepreneurial toolkit, EOS has helped thousands of businesses get to where they want to be.In Get A Grip, learn how Swan Services leaders learned to develop and commit to a clear vision, establish focus, build discipline, and create a healthier and more cohesive team.With characters and situations created from collective business experiences and stories, Get A Grip is a fable that will ring true for entrepreneurial leaders the world over and guide them to get their companies on track.

    Leading Scrum coach and trainer Kenny Rubin illuminates the values, principles, and practices of Scrum, and describes flexible, proven approaches that can help you implement it far more effectively. Whether you are new to Scrum or years into your use, this book will introduce, clarify, and deepen your Scrum knowledge at the team, product, and portfolio levels. Drawing from Rubin's experience helping hundreds of organizations succeed with Scrum, this book provides easy-to-digest descriptions enhanced by more than two hundred illustrations based on an entirely new visual icon language for describing Scrum's roles, artifacts, and activities. Essential Scrum will provide every team member, manager, and executive with a common understanding of Scrum, a shared vocabulary they can use in applying it, and practical knowledge for deriving maximum value from it.

    It:Incorporates the "Business Model Canvas" as the organizing principle for startup hypothesesProvides separate paths and advice for web/mobile products versus physical productsOffers a wealth of detailed instruction on how to get, keep, and grow customers recognizing the different techniques for web and physical channelsAnd teaches a "new math" for startups: "metrics that matter for fueling growth"The Startup Owner's Manual is a step-by-step, near-encyclopedic reference manual or "how to" for building a successful, scalable startup. Want to know what to do the first, week, month or year?What's the right distribution channel for your product?How to get traffic to your web site? …and how to activate customers or users on arrival?Who are the right "first customers," and why? …plus many more great tips in nearly 500 pages, complete with index, glossary, and Customer Development ChecklistsIt's the indispensible reference guide for any startup founder, entrepreneur, investor or educator.

    yet. The Lean Entrepreneur shows you how to become one. Most of us believe entrepreneurial visionaries are born, not made. Our media glorify business outliers like Bezos, Branson, Gates, and Jobs as heroes with X-ray vision who can look to the future, see clearly what will be, imagine a fully formed product or experience and then, simply make the vision real.Many in our entrepreneur community still believe that to be visionary, we must merely execute on a seemingly good idea and ignore all doubt. With this mindset, companies build doomed products in a vacuum; enterprises make ill-fated innovation investment decisions; and employees and shareholders come along for an uncomfortable ride. Falling prey to the Myth of the Visionary confuses talented entrepreneurs, product managers, innovators and investors. It leads us to heartbreaking, costly and preventable failures in new product and venture development. The Lean Entrepreneur moves us beyond this myth. It combines powerful customer insight, rapid experimentation and easily actionable data from the Lean Startup methodology to empower individuals, companies, and entire teams to evolve their vision, solve problems, and create value at the speed of the Internet.Anyone can be visionary. The Lean Entrepreneur shows you how to: Apply actionable tips, tricks and hacks from successful lean entrepreneurs. Leverage the Innovation Spectrum to disrupt existing markets and create new ones. Drive strategies for efficient market testing with Minimal Viable Products. Engage customers with Viability Testing and radically reduce time and budget for product development. Rapidly create cross-functional innovation teams that devour roadblocks and set new benchmarks. Bring your organization critical focus on the power of loyal customers and valuable products you can build to serve them. Leverage instructive tools, skill-building exercises, and worksheets along with bonus online videos.

    A place where incredibly talented individuals are empowered to put their best work into the hands of millions of people, with very little in their way.This book is an abbreviated encapsulation of our guiding principles. As Valve continues to grow, we hope that these principles will serve each new person joining our ranks. If you are new to Valve, welcome. Although the goals in this book are important, it’s really your ideas, talent, and energy that will keep Valve shining in the years ahead. Thanks for being here. Let’s make great things.

    We’re building more products than ever before, but most of them fail—not because we can’t complete what we set out to build, but because we waste time, money, and effort building the wrong product.What we need is a systematic process for quickly vetting product ideas and raising our odds of success. That’s the promise of Running Lean.In this inspiring book, Ash Maurya takes you through an exacting strategy for achieving a "product/market fit" for your fledgling venture, based on his own experience in building a wide array of products from high-tech to no-tech. Throughout, he builds on the ideas and concepts of several innovative methodologies, including the Lean Startup, Customer Development, and bootstrapping.Running Lean is an ideal tool for business managers, CEOs, small business owners, developers and programmers, and anyone who’s interested in starting a business project.Find a problem worth solving, then define a solutionEngage your customers throughout the development cycleContinually test your product with smaller, faster iterationsBuild a feature, measure customer response, and verify/refute the ideaKnow when to "pivot" by changing your plan’s courseMaximize your efforts for speed, learning, and focusLearn the ideal time to raise your "big round" of fundingGet on track with The Lean Series Presented by Eric Ries—bestselling author of The Lean Startup: How Today’s Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses—The Lean Series gives you solid footing in a proven methodology that will help your business succeed.

    This book, however, is not simply an analysis of history. It is a labor of love and reverence while being analytical and objective. It is an attempt by one who not only believes that Muhammad(Peace be upon him) was the best leader that ever existed but who believes in him and his message and wants to share it. The life of Muhammad(Peace be upon him) the Messenger of Allah is rich and full of lessons. It has been so well documented and so much has been written about his life over the centuries that another attempt is almost unnecessary. However, I decided to write this for two reasons: to make the lessons from the life of Rasoolullah(Peace be upon him) relating specifically to leadership easily accessible to the seeker, whether Muslim or not; and to make an attempt to see how these lessons are applicable today in a world that is in principle, very similar to the world he lived in. My premise is this: Since he was able to change his world and take his people from being the most insignificant, oppressed and weakest to becoming the predominant, admired and strongest in just one generation; if we learn how he was able to do it, we will be able to learn how to succeed in our world today.

    His groundbreaking research exposes ten well-disguised mental Saboteurs. Nearly 95 percent of the executives in his Stanford lectures conclude that these Saboteurs cause “significant harm” to achieving their true potential. With Positive Intelligence, you can learn the secret to defeating these internal foes. Positive Intelligence (PQ)SM measures the percentage of time your mind is serving you as opposed to sabotaging you. While your IQ and EQ (emotional intelligence) contribute to your maximum potential, it is your PQ that determines how much of that potential you actually achieve.The great news is that you can improve your PQ significantly in as little as 21 days. With higher PQ, teams and professionals ranging from leaders to salespeople perform 30 to 35 percent better on average. Importantly, they also report being far happier and less stressed. The breakthrough tools and techniques in this book have been refined over years of coaching hundreds of CEOs and their executive teams. Shirzad tells many of their remarkable stories, showing how you too can take concrete steps to unleash the vast, untapped powers of your mind.Discover how to•    Identify and conquer your top Saboteurs. Common Saboteurs include the Judge, Controller, Victim, Avoider, and Pleaser.  •    Measure the Positive Intelligence score (PQ) for yourself or your team—and see how close you come to the critical tipping point required for peak performance.•    Increase PQ dramatically in as little as 21 days.•    Develop new brain “muscles,” and access 5 untapped powers with energizing mental “power games.”•    Apply PQ tools and techniques to increase both performance and fulfillment. Applications include team building, mastering workload, working with “difficult” people, improving work/life balance, reducing stress, and selling and persuading.

    Every officer should read and reread this text, to understand it, and to take its message to heart. Warfighting has stimulated discussion and debate from classrooms to wardooms, training areas to combat zones. The philosophy contained in this publication has influenced our approach to every task we have undertaken.

    The result is a tremendous amount of time and money wasted due to wrong assumptions, lack of focus, poor communication of objectives, lack of understanding and misalignment with overall goals. There has to be a better way to deliver!This handbook is a practical guide to impact mapping, a simple yet incredibly effective method for collaborative strategic planning that helps organisations make an impact with software. Impact mapping helps to create better plans and roadmaps that ensure alignment of business and delivery, and are easily adaptable to change. Impact mapping fits nicely into several current trends in software product management and release planning, including goal-oriented requirements engineering, frequent iterative delivery, agile and lean software methods, lean startup product development cycles, and design thinking.Who is this book for?The primary audience of this book are senior people involved in building software products or delivering software projects, from both business and delivery sides. This includes business sponsors and those whose responsibilities include product ownership, project oversight or portfolio management, architecture, business analysis, quality improvement and assurance and delivery. - Business people assigned to software projects will learn how to communicate their ideas better.- Senior product or project sponsors will learn how to communicate their assumptions more effectively to delivery teams, how to engage delivery teams to make better strategic decisions, and how to manage their project portfolio more effectively.- Delivery teams that are already working under the umbrella of agile or lean delivery methods, and more recently lean startup ideas, will learn how to better focus deliverables and engage business sponsors and users.- Delivery teams moving to agile or lean delivery methods will get ideas on how to address some common issues with scaling these practices, such as creating a big picture view, splitting work into small chunks that still have business value and reporting progress more meaningfully.About the authorGojko Adzic is a strategic software delivery consultant who works with ambitious teams to improve the quality of their software products and processes. Gojko won the 2012 Jolt Award for the best book, was voted by peers as the most influential agile testing professional in 2011, and his blog won the UK Agile Award for the best online publication in 2010. To get in touch, write to gojko@neuri.co.uk or visit http://gojko.net.

    When your customers are delighted, they can amplify your message in ways that were never before possible. But when your company’s performance runs short of what you’ve promised, customers can seize control of your brand message, spreading their disappointment and frustration faster than you can keep up.To keep pace with today’s connected customers, your company must become a connected company. That means deeply engaging with workers, partners, and customers, changing how work is done, how you measure success, and how performance is rewarded. It requires a new way of thinking about your company: less like a machine to be controlled, and more like a complex, dynamic system that can learn and adapt over time.Connected companies have the advantage, because they learn and move faster than their competitors. While others work in isolation, they link into rich networks of possibility and expand their influence.Connected companies around the world are aggressively acquiring customers and disrupting the competition. In The Connected Company, we examine what they’re doing, how they’re doing it, and why it works. And we show you how your company can use the same principles to adapt—and thrive—in today’s ever-changing global marketplace.

    Through the mere action of conducting the interview, the employer essentially implies this. So why is it difficult to secure the job you love? Because there are three reasons you actually get the job-none of which are your qualifications- and, unfortunately, you can only control one of them. iNTERVIEW INTERVENTION creates awareness of these undetected reasons that pose difficulty for the job-seeker and permeate to the interviewer, handicapping the employer's ability to secure the best talent. It teaches interview participants to use effective interpersonal communication techniques aimed at overcoming these obstacles. It guides job-seekers through the entire interview process to ensure they get hired. It teaches interviewers to extract the most relevant information to make sound hiring decisions.iNTERVIEW INTERVENTION will become your indispensable guide to: ► Create self-awareness to ensure you understand the job you want before-not after-the fact. ► Conduct research to surface critical employer information. ► Share compelling stories that include the six key qualities that make them believable and memorable. ► Respond successfully to the fourteen most effective interview questions. ► Sell yourself and gather intelligence through effective question asking. ► Close the interview to ensure the interviewer wants to hire you.

    At the core of Apple's success and intense customer loyalty, however, aren't just "Insanely Great" products, but great people who are informed, empowered, and motivated to deliver an unbeatable customer experience. In The Apple Experience, internationally bestselling author Carmine Gallo details the principles and practices behind this total commitment to the customer and explains how your brand can achieve outstanding results by delivering this same high standard of service.Carmine Gallo interviewed professionals at all levels who have studied Apple, and he spent hundreds of hours observing the selling floor in Apple's retail space and learning about Apple's vision and philosophy. Using insights and data from these sources, he breaks down Apple's customer centric model to provide an action plan with three distinct areas of focus:* Inspire Your Internal Customer with training, support, and communications that create a "feedback loop" for improving performance at every level* Serve Your External Customer with irresistible brand stories and dedicated salespeople who embody the APPLE five steps of service -- Approach, Probe, Present, Listen, End with a fond farewell* Set the Stage by ensuring that no element is overlooked in creating an immersive retail environment where customers can see, touch, and learn about your productsWith The Apple Experience, you can improve the return on your investment in retail by adding real value to every customer interaction. Better still, any business that deals with people -- employees or customers -- can adopt the techniques to achieve Apple-like market dominance by enriching lives, building loyalty, and reimagining the customer experience.

    If you're one of them, The Scrum Field Guide will give you skills and confidence to adopt Scrum more rapidly, more successfully, and with far less pain and fear. Long-time Scrum practitioner Mitch Lacey identifies major challenges associated with early-stage Scrum adoption, as well as deeper issues that emerge after companies have adopted Scrum, and describes how other organizations have overcome them. You'll learn how to gain "quick wins" that build support, and then use the flexibility of Scrum to maximize value creation across the entire process. In 30 brief, engaging chapters, Lacey guides you through everything from defining roles to setting priorities to determining team velocity, choosing a sprint length, and conducting customer reviews. Along the way, he explains why Scrum can seem counterintuitive, offers a solid grounding in the core agile concepts that make it work, and shows where it can (and shouldn't) be modified. Coverage includes Getting teams on board, and bringing new team members aboard after you've started Creating a "definition of done" for the team and organization Implementing the strong technical practices that are indispensable for agile success Balancing predictability and adaptability in release planning Keeping defects in check Running productive daily standup meetings Keeping people engaged with pair programming Managing culture clashes on Scrum teams Performing "emergency procedures" to get sprints back on track Establishing a pace your team can truly sustain Accurately costing projects, and measuring the value they deliver Documenting Scrum projects effectively Prioritizing and estimating large backlogs Integrating outsourced and offshored components Packed with real-world examples from Lacey's own experience, this book is invaluable to everyone transitioning to agile: developers, architects, testers, managers, and project owners alike.

    Ries’ Lean Startup method provides entrepreneurs with an agile Build-Measure-Learn process, helping them to successfully develop products based on direct customer feedback.Widely praised for its practical and actionable insights, The Lean Startup is essential reading for entrepreneurs in companies of all sizes, from early-stage startups to Fortune 500 companies.The Lean Startup…in 30 minutes is the essential guide to quickly understanding the important ideas in Eric Ries’ bestselling book, The Lean Startup. Offering an overview of Ries’ Lean Startup method, this concise summary gives entrepreneurs—independent of size or sector—the necessary tools for fostering innovation and developing successful products.

    The book includes essays on the energy crisis in the American workplace, servant leadership, stewardship, why everyone's a leader, Zingerman's entrepreneurial approach to management, and more.

    Pre-Accident Investigations: An Introduction to Organizational Safety helps to identify complex potential incidents before they take place. Based around the 'New View' of human error, it offers established human performance theory in a highly practical context. Written in an engaging, conversational style, around several case studies, the book is grounded in reality, with examples with which anyone can identify. It is an ideal aid for senior safety executives who want to spread the safety message among their colleagues. It is also an excellent choice for course tutors looking for a narrative-led primer.

    For those who want to succeed and stand out from the herd this book is a beacon of uncommon sense and a timely antidote to managerial humbug.

    It puts an end to the confusion around the term, and explains the fundamental differences between 'premium', 'fashion', and 'luxury' strategies. Based on an analysis of the social functions of luxury, of worldwide best practices and on first hand direct experience, it sets out the rules for success, and turns established marketing rules upside down. The Luxury Strategy provides the first rigorous blueprint for the effective management of luxury brands and companies at the highest level, including human resources and financial management. It also unveils the original methods that were used to transform small family businesses such as Ferrari, Cartier, Chanel, Gucci, and Ralph Lauren into profitable global brands.

    A key component of the facilitator-lead Five Dysfunctions of a Team Workshop, the Team Assessment delivers what the name implies "a team assessment" rather than an individual self-assessment. It provides participants with an opportunity to begin exploring the pitfalls that are side-tracking their team. Easy to use, the Assessment is ideal for team off-sites, retreats, or a series of team development meetings. It will help teams of all types increase their cohesiveness and productivity.

    

    "Coaching for Breakthrough Success" introduces the groundbreaking Situational Coaching Model, which provides coaches the flexibility they need to navigate seamlessly from one coaching paradigm to another.Jack Canfield is one of the world's leading experts in personal effectiveness and the bestselling author or coauthor of "Chicken Soup for the Soul," "The Success Principles," "Key to Living the Law of Attraction," and "The Power of Focus." Dr. Peter Chee is President and CEO of global learning solutions firm ITD World.

    He uses the systemic constellation approach to organization health and working with coaching clients, as an intervention for restoring the integrity of a system and the flow of leadership, commerce, and organizational health.Systemic Coaching and Constellations provides a practical discussion and examples of how to integrate the approach into coaching, including case studies from Whittington's own work and that of other coaches from across the world. Highly practical, it includes a wide range of exercises for application with individuals and teams, as well as black and white photographs and drawings. Whether used as an introduction to the topic or to supplement current coaching conversations and interventions, this book offers an accessible, practical starting point to transform a coaching practice.

    Business Model You uses the same powerful one-page tool to teach readers how to draw "personal business models," which reveal new ways their skills can be adapted to the changing needs of the marketplace to reveal new, more satisfying, career and life possibilities. Produced by the same team that created Business Model Generation, this book is based on the Business Model Canvas methodology, which has quickly emerged as the world's leading business model description and innovation technique.This book shows readers how to:Understand business model thinking and diagram their current personal business model Understand the value of their skills in the marketplace and define their purpose Articulate a vision for change Create a new personal business model harmonized with that vision, and most important, test and implement the new model When you implement the one-page tool from Business Model You, you create a game-changing business model for your life and career.

    In his new book, McKeown argues that every successful team includes a critical player, the Synergist, who can take the three exisiting types - The bold dreamers (Visionaries), the pragmatic realists (Operators), and the systems designers (Processors) - and knit them together into a dynamic, well-rounded team. Most importantly, according to McKeown, the Synergist is a role that anyone can learn. While most attempts at teamwork improvement deal only with the symptoms of group dysfunction such as distrust, poor communication, and fear of change, McKeown address the root cause: the innately unstable Visionary-Operator-Processor triangle. Because each of the three styles' motivations, views, and goals are incompatible, without a Synergist every team will eventually implode, stall, or underperform. Only the Synergist can put aside their own agenda and interpret the language of difficult personalities, capture the best from each person, and put the good of the enterprise ahead of their own ego.McKeown- who has used techniques presented here in his consulting with Harvard University, American Express Financial Services, the US Army, Pella Corporation, Microsoft, United Technologies Corporation, and more- shows how any individual can fill this critical role, whether or not they're the formal leader of the group. With thought-provoking self-assesments and an extensive Synergist Toolkit, he teaches how anyone can learn to be an effective Synergist by recognizing the vital signs of inneffective teamwork and making the right interventions at these pivitol moments.

    Everything you need to be fully prepared to take the PRINCE2Foundation and Practitioner examAs an internationally recognized certification which focuses onthe Foundation and Practitioner levels along with being recommendedby the Project Management Institute, the PRINCE2 accreditationgives a bolster to any resume.The author, David Hinde, has trained hundreds of individualsfrom many different backgrounds to prepare for the PRINCE2 exams.The book provides explanations of all parts of the PRINCE2approach, lots of practical examples, and a whole range of mockexamination questions to test your knowledge.Explains all the PRINCE2 themes, processes, principles, rolesand management products for the very latest version of PRINCE2(PRINCE2 2009 Edition)Features full coverage of all Foundation and Practitioner levelexam objectivesPresents real-world scenarios, showing how the method isused in business and the public sectorIncludes challenging review questions and electronic flashcardsto sharpen your knowledgeCovers tips and techniques for tackling the PRINCE2accreditation examinations and shows you how and where to take theexamsIncorporates over 300 sample Foundation-level and over 100sample Practitioner-level questions, with answers and fullexplanationsContains a glossary of all PRINCE2 terminology and a quickreference to all the PRINCE2 management productsGives a web link to a set of on-line tools with more bonusexamsPRINCE2 Study Guide covers all the necessary topics youneed to know in order to confidently take the PRINCE2 Foundationand Practitioner exams.

    Cherry-pick the most useful approaches for your business and create a robust strategy that withstands investor scrutiny and becomes your roadmap to success.Covering 88 tools and framed within an innovative strategy development process, the Strategy Pyramid, this user-friendly manual takes you through each step of the process. Whether analysing your market, building competitive advantage or addressing risk and opportunity, you'll find the strategic thinking tools you need at every stage in your strategy development.Following in the footsteps of the hugely successful Key Management Models and Key Performance Indicators, this book delivers professional-level information in the practical and accessible framework synonymous with the Key series.

    Indie & Small Press Book Marketing explains how to market your book, with a detailed plan for what you need to do before launch, during the all-critical launch month, and afterwards. Full of proven techniques to get initial sales and reviews, increase conversion rate of your blog and Amazon page, engage with communities of passionate readers, and connect with influencers and reviewers who can help launch your book into bestseller lists. “Finally, a structured approach to marketing books.”– Tonya Macalino, author of Spectre of Intention and The Shades of Venice“Even for the traditionally published author, this book is full of great stuff! It takes a detailed, easy to follow approach to promoting your book. Highly recommended!”– E.C. Ambrose, author of The Dark Apostle series "Chock full of actionable marketing tips I wish I'd known years ago."– Gene Kim, author of The Visible Ops Handbook and The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win

    In the present book, the author simplifies these age-old formulae for success in today’s corporate world.Corporate Chanakya on Leadership applies Chanakya’s wisdom across a host of areas including power and the responsibilities of a leader, decision making, nurturing people, ethics in business, how to prepare for competition and all that a leader should avoid doing. Gain from this guide and discover the Chanakya in you…

    This well-organized, inviting-to-read guide reveals everything you need to know about:How the lack of clarity and focus adds millions of dollars of unnecessary labor expense and slows progress on all frontsHow you can gain a competitive edge by adopting the type of disciplined behaviors typically found in the military, science, law enforcement, sports, and the artsWhy you should stop worrying about employee satisfaction--and start concerning yourself with employee engagementWhy adopting various improvement approaches without building a foundation for success won't solve your problems--and will likely create more chaosAlthough you don't like the chaos that you're currently coping with, you've probably come to accept it. You don't have to if you follow the path Karen lays out.This no-nonsense book helps you get to the crux of the problem, so you can inject the sensible, disciplined calm that enables the levels of performance and innovation mandated by today's business environment--and help your organization become truly outstanding.Praise for The Outstanding OrganizationToo often, outstanding performance seems out of reach. Karen Martin explains, with elegant simplicity, why so many organizations 'can't get there from here.' Better yet, she provides clear, actionable advice on building a foundation that will allow anyone to achieve excellence.-Matthew E. May, author, The Laws of SubtractionThis fast-moving book gives managers a series of practical, proven strategies and tools to improve performance to get better results immediately.-Brian Tracy, author, Full Engagement!It is within our grasp to create an outstanding organization, but it won't happen without focus and attention. Karen Martin explores organizations that have made this transformation, and she unlocks their secrets for you. Read this book, apply the principles exposed, and you will achieve similar success.-Richard Sheridan, CEO, Menlo InnovationsKaren Martin shares her extensive experience assisting companies in their improvement efforts and identifies capabilities common among organizations that have achieved sustainable outstanding success. Especially noteworthy is Karen's discussion of the Plan-Do-Study-Adjust management cycle. Adapt it as you need, adopt it because you must.-John Shook, Chairman and CEO, Lean Enterprise InstitutePowerful and motivating! Whether you are performing aerial feats in a super-sonic fighter jet at low altitude or plotting improvement efforts from the corporate boardroom, this book will help you take your organizational performance to new heights!-Scott Beare, former Lead Solo Pilot, Blue Angels

    What if your software-intensive projects delivered on time - or early - without sacrificing quality? 2. What if your IT department's job was to deliver profits, through software, rather than just software? 3. What if your software developers worked in a way they loved - that didn't feel as if they spent their days ROLLING ROCKS UPHILL? ROLLING ROCKS DOWNHILL is a business novel in the tradition of Eli Goldratt's "The Goal". It introduces Throughput-Driven Development - the combination of Lean, Agile and Goldratt's Theory of Constraints (TOC) thinking to corporate software development.

    Understand them, and you can create extraordinary growth. Ignore them, and you run the risk of becoming another statistic. It's become almost cliche 8 out of every 10 new ventures fail. Of the ones that succeed, how many truly thrive-for the long run? And of those that thrive, how many continually overcome their growth hurdles ... and ultimately scale, with meaning, purpose, and profitability? The answer, sadly, is not many. Author Lex Sisney is on a mission to change that picture. After more than a decade spent leading and coaching high-growth technology companies, Lex discovered that the companies that thrive do so in accordance with 6 Laws - universal principles that govern the success or failure of every individual, team, and organization.

    While managers' conversations are generally transactional and centered on the task at hand, leaders must focus on people, asking great questions and aligning them with the vision for the future. Leadership mindsets and skills can be developed, and Leadership Conversations provides practical guidance for connecting with others in ways that transform each interaction into an opportunity for organizational and personal growth.Identifies four types of conversation every leader must master: building relationships, making decisions, taking action, and developing others Provides an action plan for boosting your personal leadership potential, as well for developing leadership skills in others Draws on the authors' rich experience coaching and working with leaders at a wide range of organizations, including NASA, the U.S. Navy, intelligence agencies, Boeing, Gillette, Bausch & Lomb, and Georgetown University Leadership Conversations is required reading for both high-potential managers looking to make it to the next level and leaders looking to develop their people.

    This booklet tells the story of Justin - a project manager who achieved remarkable results with his team by doing very simple things! This guide covers the core concepts of Kanban for knowledge work, and shows how limiting your amount of work-in-progress can lead to getting things done better and faster.

    This book has three ebook companions: The Startup Owner’s Manual Strategy Guide (http://amzn.to/OijMDb), The Startup Owner’s Manual for Physical Channel Startups (http://amzn.to/QZvorJ) and The Startup Owner’s Manual Founder’s Workbook (http://bit.ly/SlPQqc). Together, these books will tell you:•How to incorporate the Business Model Canvas as the organizing principle for startup hypotheses•How to find Product-Market fit•How to get, keep and grow customers •How to fuel growth with metrics that matterThe Startup Owner’s Manual series walks you, step-by-step, through the tested and proven Customer Development process created by startup expert Steve Blank, unlocking the secrets to building a successful, scalable company. The series lays out the best practices, lessons and tips that have swept the startup world, offering a wealth of proven advice and information for entrepreneurs of all stripes.It is used by thousands of startups, leading universities (including Stanford, U.C. Berkeley and Columbia) and the U.S. National Science Foundation, among many others.

    When he writes 'Go to the Gemba and Run Your Kaizen, ' we must take heed." -- MASAAKI IMAI, bestselling author of Kaizen and Gemba Kaizen"In this wonderful and important book, Byrne shows us that Lean management, understood and practiced correctly, consistently delivers spectacular results." -- BOB EMILIANI, author, Better Thinking, Better Results , and Professor, Connecticut State University"A compelling picture of how Lean techniques and attitudes enable CEOs and senior executives to create a culture for transforming a company and putting it on a highperformance path." -- JERRY J. JASINOWSKI, former President of the National Association of Manufacturers"Art Byrne provides real-world examples of how he exhibited the wisdom and courage to do the right thing, improving work practices at all levels of the organization to deliver the right results for all stakeholders. Which comes first, the wisdom or the courage? Read The Lean Turnaround to find out." -- JOHN SHOOK, Chairman and CEO, Lean Enterprise Institute"Lean is the closest thing to magic I have experienced in my 40 years in business. I recommend Lean and this book to everyone responsible for the performance of a business, particularly those in private equity like me, where leverage magnifies the importance of cash." -- JOHN CHILDS, founder and CEO, of J. W. Childs Associates L.P."A must-read for any leader interested in understanding the strategic advantages from focusing on activities that add value to the customer experience." -- GARY S. KAPLAN, MD, Chairman and CEO of the Virginia Mason Health SystemLean isn't just for manufacturing anymore . . . Few business leaders in the world have applied Lean strategy as successfully as Art Byrne has--and none has the ability to explain how to do it with such succinctness and clarity.Famous for turning around the wire management company Wiremold, where he rethought every aspect of operations from the customer's standpoint--and got everyone else in the company to do likewise--Byrne has successfully implemented Lean strategies in more than 30 companies in 14 different countries.In The Lean Turnaround, this legendary business leader shares everything he has learned during his remarkable career and shows how anyone can achieve similar results. His primary message is this: Lean strategy isn't just for manufacturing. In fact, Byrne is using this very approach in his present position at a private equity firm.Whatever type of company you run, Lean can be used to improve virtually every aspect of operations, from training and leading employees to accounting and payroll issues. The Lean Turnaround explains all the ins and outs of applying Lean strategy to:Eliminate waste in every value-added operation Deliver consistent value to customers Stimulate growth and add jobs Increase wealth for all your stakeholders Build a company culture of continuous improvement (kaizen) Instead of attempting to get customers to conform to your way of doing things--which is, sadly, what most managers are taught to do--you need to configure your company to be responsive to the customers. This is at the core of Byrne's method--and it always works.

    Fully updated and revised, they were designed with a content-based approach.The 10 Manhattan GMAT Strategy Guides included in this set (5 Quantitative, 4 Verbal, 1 Strategy) are designed to be clear and comprehensive. Consistently reviewed by students as offering the opportunity for dramatic score improvement, each book delves deeply into a single area of the exam, providing detailed and specialized instruction. When used together, these guides produce a substantial learning impact, helping students develop all the knowledge, skills, and strategic thinking necessary for success on the GMAT. Students will benefit considerably from high-level resources such as: Six full-length, computer-adaptive practice exams More than 200 additional free practice questions A brand new guide designed to address the new 2012 Integrated Reasoning section Topical sets of Official Guide practice questions and detailed answer explanations Purchase of this set includes one year of access to Manhattan GMAT’s online computer-adaptive practice exams and Question Banks: 6 Computer Adaptive Practice Exams Manhattan GMAT’s Computer Adaptive Exams adapt to your ability level and draw from a bank of more than 1200 unique questions of varying difficulty written by Manhattan GMAT's expert instructors. All questions reflect the most up-to-date GMAT content, including the new Integrated Reasoning section. 9 Online Question Banks Each Question Bank is designed to be used in conjunction with its corresponding GMAT Strategy Guide. The 9 Question Banks consist of over 200 problems in total, are of varying difficulty levels, and come with detailed answer explanations. Included is a question bank for the new Integrated Reasoning section. GMAT Navigator This online tool allows you to review detailed explanations for the 450+ quant problems included in the Official Guide for GMAT Review, both the 2015 and the 13th Editions. Answer choices for each problem are listed and our easy search tool allows you to jump to specific problems making the navigation of these explanations clear and hassle free.

    This book has three ebook companions: The Startup Owner’s Manual Strategy Guide (http://amzn.to/OijMDb), The Startup Owner’s Manual for Web/Mobile Channel Startups (http://amzn.to/TlJQj4) and The Startup Owner’s Manual Founder’s Workbook (http://bit.ly/SlPQqc). Together, these books will tell you:•How to incorporate the Business Model Canvas as the organizing principle for startup hypotheses•How to find Product-Market fit•How to get, keep and grow customers •How to fuel growth with metrics that matterThe Startup Owner’s Manual series walks you, step-by-step, through the tested and proven Customer Development process created by startup expert Steve Blank, unlocking the secrets to building a successful, scalable company. The series lays out the best practices, lessons and tips that have swept the startup world, offering a wealth of proven advice and information for entrepreneurs of all stripes.It is used by thousands of startups, leading universities (including Stanford, U.C. Berkeley and Columbia) and the U.S. National Science Foundation, among many others.

    Businesses make millions of decisions every day. But once in a great while a leader makes a truly game-changing decision that shifts not only the strategy of a single company but how everyone does business. These big decisions are counterintuitive-they go against the conventional wisdom. In hindsight, taking a different direction may seem easy, but these bet-the-company moves involve drama, doubt, and high tension. What made Apple's board bring back Steve Jobs to the company? How did Johnson & Johnson decide to recall every bottle of Tylenol after a poisoning scare that involved only a small batch of the drug? What made Henry Ford decide to double the wages of his autoworkers, and how did that change the American economy for the next century? Here management consultant Verne Harnish, the CEO of Gazelles, and Fortune's editors provide the background stories behind the greatest business decisions of all time. In this fully original book, you'll get a glimpse into the thought processes leading up to these groundbreaking moments and will learn how the decisions have shaped the thinking of today's top leaders. The book also contains an insightful foreword by management guru Jim Collins, the author of Built To Last and Good To Great, which explains the importance of decision making in creating a successful company. ADVANCED PRAISE FOR FORTUNE Greatest Business Decisions"CEOs make thousands of decisions every year, but only a few of them have dramatic impact on a company's brand, performance, and culture. IBM knows something about those types of 'big bets.' This book is a concise look at some of those big decisions and the C-suite moves that separated winners from the competition." - Samuel J. Palmisano, Chairman and former CEO, IBM"A great resouce! Learning about how others make great decisions can help you make great decisions! A fascinating, practical history that can change the way that you make decisions. Required reading for decison-makers- at all levels!" -Marshall Goldsmith, named the No. 1 Leadership Thinker in the World by Thinkers50, is a consultant and author of the New York Times bestsellers MOJO and What Got You Here Won't Get You There."When you look at the best business decisions that have been made throughout the years, a clear pattern emerges: The best decisions require not only great insight, but courage and commitment as well. The greatest business leaders are the ones who focus their energy not solely on profits, but on improving people's lives. These important lessons from our past, which this book brings to light, are more relevant than ever today." -Bill Ford, Executive Chairman, Ford Motor

    The APICS CSCP program helps you demonstrate your knowledge and organizational skills for developing more streamlined operations.Since its launch in 2006, more than 13,000 professionals in 77 countries have earned the APICS CSCP designation.The APICS CSCP designationis the most widely recognized educational program for operations and supply chain management professionals around the globeis a designation that is sought by thousands of employers and recruitersprovides you with a mastery of supply chain management best practices and distinguishes you as an industry expert with specialized, high-level knowledge and skills.

    A very practical and easy to use book of 3,000+ powerful questions, forming part of every coach's/manager's toolkit; it enables you to easily find key questions in some of the most distinctive areas of coaching, such as confidence, communications and leadership.

    The Leader Code is taken from the pages of an ancient Book, that is also the best selling Book of all time.The three leadership styles are based on three Greek words that are used to describe a leader. These words are translated into English a few different ways. The words are Poimen pronounced poy-mane' which means pastor or shepherd, Episkopos pronounced ep-is'-kop-os, which means bishop or overseer and Presbuteros pronounced pres-boo'-ter-os which means elder.

    

    Despite its simple principles, executing them presentschallenges to new and experiences agile practitioners alike. Manyorganizations start a move to agile with high hopes and enthusiasm,only to end up discouraged, frustrated, and ready to give up. Do these problems sound familiar? - Lack of planning and predictability in your agile projects - Teams that continually over or under commit - Product Owners that are ineffective or not engaged - Poorly written requirements - Inability to meet project deadlines If you have struggled with issues like these, 30 Days to Better Agile can help. In it, you will learnspecific and targeted techniques for working through commonproblems every organization faces when moving to an agile model. This book is an indispensable resource for anyone looking to get the most value possible out of agile practices.

    Educational leadership expert Shawn Joseph guides administrators through five key areas: Vision Instructional Leadership Politics Data PlanningWith detailed timelines, practical advice, and ready-to-use resources, Joseph explains the essential steps to leadership success that will continue throughout the school year.

    So what caused him to stumble so badly that his son feared Ford Motor Company would go out of business? He was held captive by the Law of Empowerment.

    In WORK HAPPY, she provides a practical, step-by-step guide, based on real-world experience, respected research, and lessons that will transform managers and their teams. It's a workshop-in-a-book, designed to produce positive, immediate and lasting results.Whether the reader is an experienced manager, a rookie boss or an aspiring leader, WORK HAPPY will supercharge their skills and celebrate the values that make anyone look forward to going to work. Jill Geisler offers concrete steps for improving each element of management including collaboration, communication, conflict resolution, motivation, coaching, and feedback, so that everyone on the team-whether in the office or working offsite-can do their best.WORK HAPPY takes management skills to the next level and proves that learning, leadership and life at work can (and should) be fun.

    While the work entails elements of software development, marketing, and advertising, it's neither purely technical nor traditional "agency" work. Because the industry is relatively new, the gap in understanding between the clients buying the work and the teams building it is often wide, and the methods of delivery vary.Enter the Geek Girls Guide. Nancy Lyons and Meghan Wilker don't just tell you how to deliver digital work, they demonstrate how to think about it. Interactive Project Management helps clients, agencies, and industry professionals better understand the critical role of the interactive project manager, and presents a collaborative, people-focused approach to delivering high-quality digital work. This concise volume helps build understanding across all stakeholders in interactive work, and most importantly, it won't put you to sleep.

    With the introduction of iOS5, many security issues have come to light. This book explains and discusses them all. The award-winning author team, experts in Mac and iOS security, examines the vulnerabilities and the internals of iOS to show how attacks can be mitigated. The book explains how the operating system works, its overall security architecture, and the security risks associated with it, as well as exploits, rootkits, and other payloads developed for it. Covers iOS security architecture, vulnerability hunting, exploit writing, and how iOS jailbreaks workExplores iOS enterprise and encryption, code signing and memory protection, sandboxing, iPhone fuzzing, exploitation, ROP payloads, and baseband attacksAlso examines kernel debugging and exploitation Companion website includes source code and tools to facilitate your efforts"iOS Hacker's Handbook" arms you with the tools needed to identify, understand, and foil iOS attacks.

    Jack’s Uncle Joe a boxing savant tells the worlds history of boxing that meshes with the fabric of our history, storytelling, comedy and politics. Joe ties the stories together illuminating the hubris of the times. The hero’s vignettes with their situations, shortfalls and downfalls are artfully woven together showing them to be vibrant stoic characters that are suffering bitterly in the wake of the changing technological landscape. Interactions of four generations simultaneously give a needed wide view lacking in today’s works.The first part of the book American Wop begins with the authors experience in his ancestral Scotland while his Grandfather lay dying in the US. A phone call signaled his Grandfathers impending end was really an announcement made years before. The surreal events leading to death drives his Grandfathers departure home.The author weaves their history together in a form that brings together the first-rate appeal of the characters, their forgotten society and our Americana. Jacks time spent brushing shoulders with World Champion Boxers with hilarity and tear-jerking results shows the famous characters never published true colors.As Uncle Joe always said - there's a story in here - for everyone! Please enjoy the story while learning something of why you're here.

    Over the years it has not only established a reputation as one of the leading works on brand strategy, but also has become synonymous with the topic itself.Using an array of international case studies, this book covers all the leading issues faced by brand strategists today, with both gravitas and intelligent insight. It reveals new thinking on topics such as putting culture and content into brands, the impact of private labels and the comeback of local brands.This updated fifth edition builds on the book's already impressive reputation, including new content that will help students and practitioners stay up to date with targeting, with relevant research and market knowledge to support the discipline.With dedicated sections for specific types of brands (luxury, corporate and retail), international examples and case studies from companies such as Audi, Nivea, Toyota and Absolut Vodka; plus models and frameworks such as the Brand Identity Prism; The New Strategic Brand Management remains at the forefront of strategic brand thinking.

    Thus, using scientific knowledge to inform the judgment of managers and the process of decision-making in organizations, Evidence-based Management (EBMgt) is the science-informed practice of management.Written by leading experts in the study and practice of EBMgt, The Oxford Handbook of Evidence-based Management provides an overview of key EBMgt ideas and puts them in context of promoting evidence-based practice. Furthermore, it addresses the roles and contributions of practitioners, educators, and scholars -- the primary constituents of EBMgt -- while providing perspectives and resources for each. Divided into three sections (research, practice, and education), this handbook examines the realities of everyday management practice and the role EBMgt can play in improving managerial decision making and employee well being and instructs educators in their roles as designers of curricula and resources.As the first major volume to capture the spirit of this emerging movement, The Oxford Handbook of Evidence-based Management shows how practitioners can use high-quality knowledge gleaned from scientific research in order to make better use of available data and ultimately make more mindful decisions.

    The virtual position concept is original and paradigm changing for professionals to advance their career from individual contributors to mid-level managers and then to executive positions. Myths of the Promotion will completely change your mindset and your understanding of career advancement. These ten actionable steps will assist you in refining your career vision, building realistic goals, developing feasible plans and executing them flawlessly. Also discussed is how to create an effective professional brand and network, how to collaborate and influence others as well as how to build and lead a successful team. These ten steps will help you to develop a heightened business understanding and refine your important leadership skills. Myths of the Promotion is the designated textbook for the 2012 Fall Stanford class and will be the textbook for all future "10 Steps to a Successful Career" classes and seminars.

    Edwards Deming, the "High Prophet of Quality" ("The New York Times")"The Essential W. Edwards Deming" is a collection of articles, excerpts, case studies, and other influential writings that reveal how Deming's ideas evolved over time and show how he worked through problems and challenges many people in his profession previously considered unsolvable.Organized by theme, the book's covers such topics as the consequences of focusing on short-term goals, the problems with delegating quality, why "not" to focus too much on the bottom line, how to treat a business as a system, and eight misuses of statistics.Joyce Orsini is a professor of management at Fordham University and the Director of Fordham's Deming Scholars Program. Diana Deming Cahill, a retired elementary classroom teacher, accompanied her father, W. Edwards Deming, at numerous public and private seminars and consulting sessions, classes, and meetings at New York University and at companies in the United States, Japan, Korea, New Zealand, Australia, and South Africa.

    Change or Die - The Business Process Improvement Manual provides you with the tools to do so. Packed with more than 70 pages of workshop tools, agendas, and activities that detail each of the six stages of the business process improvement (BPI) method, it presents a BPI method that promotes the use of facilitator-led workshops to help you and your team make better decisions.Developed from empirical research and bolstered by the results of client experience from hundreds of hours of facilitated workshops and BPI activity, Change or Die employs the authors' ENGAGE methodology. To ensure your team achieves its deliverables, the authors walk you through each BPI method. In each chapter you will find: Objectives and deliverables clearly identified Real-world examples from companies the authors have worked with--presented using a global manufacturer as an example Activities, questionnaires, and examples A self-assessment tool to help you measure progress, identify gaps in team performance, and determine team readiness for the next stageThis resource-rich book includes a CD with supplemental activities, challenges, facilitated workshops, templates, tables, and questionnaires--tools designed to ease each participant's path to project success.

    The APICS CSCP program helps you demonstrate your knowledge and organizational skills for developing more streamlined operations.Since its launch in 2006, more than 13,000 professionals in 77 countries have earned the APICS CSCP designation.The APICS CSCP designationis the most widely recognized educational program for operations and supply chain management professionals around the globeis a designation that is sought by thousands of employers and recruitersprovides you with a mastery of supply chain management best practices and distinguishes you as an industry expert with specialized, high-level knowledge and skills.

    How to Recruit and Hire Great Software Engineers: Building a Crack Development Team is a field guide and instruction manual for finding and hiring excellent engineers that fit your team, drive your success, and provide you with a competitive advantage. Focusing on proven methods, the book guides you through creating and tailoring a hiring process specific to your needs. You'll learn to establish, implement, evaluate, and fine-tune a successful hiring process from beginning to end. Some studies show that really good programmers can be as much as 5 or even 10 times more productive than the rest. How do you find these rock star developers? Patrick McCuller, an experienced engineering and hiring manager, has made answering that question part of his life's work, and the result is this book. It covers sourcing talent, preparing for interviews, developing questions and exercises that reveal talent (or the lack thereof), handling common and uncommon situations, and onboarding your new hires.How to Recruit and Hire Great Software Engineers will make your hiring much more effective, providing a long-term edge for your projects. It will:Teach you everything you need to know to find and evaluate great software developers. Explain why and how you should consider candidates as customers, which makes offers easy to negotiate and close. Give you the methods to create and engineer an optimized process for your business from job description to onboarding and the hundreds of details in between. Provide analytical tools and metrics to help you improve the quality of your hires. This book will prove invaluable to new managers. But McCuller's deep thinking on the subject will also help veteran managers who understand the essential importance of finding just the right person to move projects forward. Put into practice, the hiring process this book prescribes will not just improve the success rate of your projects--it'll make your work life easier and lot more fun.

    Some of the agile methodologies are even 5 to 10 year older. In the agile world, we pay a lot of attention to the people in the teams. Thanks to mailing lists and social media, agile leaders are very approachable. Yet we don't know them. This book gives you access to learn a little more about agilists. You will find all kinds of people in this book, people who have been on the Agile Alliance board, Gordon Pask Award winners, Scrum masters, Scrum trainers, people who started movements, people who organized agile conferences, famous authors, hard core teammembers, etc. You will also read about people who don't consider themselves agilists. They are in this book because they have inspired agilists, and I dare to say that they actually agree with what I call an agile mindset.All these people (89 in total) have 2 things in common: they are interesting people and they have remarkable stories.I send them all the same set of questions and asked them to select an extra question from someone else.The answers were posted on my blog. The book contains one extra answers, per person.

    It is earned. "In, But Not Of" charts the course to acquiring influence over the life of a career while remaining committed to the commands and example of Christ.Broadcast journalist and law professor Hugh Hewitt not only challenges us to become more engaged in steering the course of history through politics, law, finance, and entertainment, but he also maps out simiple, effective strategies that will enable us to bring our visions of influence to pass.Along with Hugh's simple and helpful advice, the study guide in the back focuses on key selections and questions to help the reader, whether in group or individual sessions, internalize these valuable principles and make a difference in the world. Divided into Think About It, Find Out More, and Take Action, the guide concludes with a Summary of Your Decisions to serve as a quick reference for years to come.

    This book is a welcome addition to a vitally important debate."--Ian Bremmer, president of Eurasia Group and author of Every Nation for Itself"Understanding the pluses and minuses of modern 'capitalism, ' in more than a sloganeering way, is the great challenge for corporations and for government from North America to Europe to East Asia. Strategic Capitalism is a valuable contribution to clear thinking about this imperative." --James Fallows, The Atlantic, and author of China Airborne"Professor D'Aveni is a business provocateur extraordinaire. He tells you the straight scoop and will never cave to conventional wisdom unless there is proof that it is right. Strategic Capitalism is another example of D'Aveni's ability to synthesize a complex topic down to its key elements." --Bill Achtmeyer, Founder, Chairman, and Managing Partner of The Parthenon GroupThe Capitalist Cold War Has BegunThe United States and its economic allies are under attack by a force unlike any they have ever faced. China and other emerging nations are competing for markets around the world using their own versions of capitalism--and, thus far, they are winning handily.In Strategic Capitalism, one of the world's leading authorities on global business strategy, Richard D'Aveni, describes how the "economic cold war" began, how it is being played out now, and how the West can change the course of events in its favor.Brilliantly conceived--and sure to ignite passions on both sides of the political aisle-- Strategic Capitalism calls for an end to the economic idealism that dominates the national dialog. It also calls for a cold, hard focus on reality, which is this: government-managed capitalist systems consistently outmaneuver and outperform the traditional laissez-faire capitalism of the West.With refreshing levels of thoroughness, knowledge, and detachment, D'Aveni describes the competitive landscape today. These are the facts:The world's best competitors--with China in the lead--have adopted elements of managed capitalism, in which government and businesses work together toward a single aim.China's objective is clear--to displace the United States as the world's economic leader by becoming the global rule maker.If the West does not act soon, it stands to lose everything it holds most dear: financial prosperity, economic freedom, geopolitical power, national security, and even democratic values.This is disruptive innovation on a global scale. But instead of companies using breakthrough products and brands to gain market share, nations are devising "game-changing" economic systems to seize influence over--and beyond--the global economy.Bleak as the situation may be, D'Aveni contends that the West can reverse the trends currently tilting the global balance of power.In order to meet the challenges of the future, America must revisit long-held assumptions about economics and economies, seriously consider radical alternative policies, and embrace the concept of Strategic Capitalism.

    This excellent account of one of the most important personalities in early American human spaceflight history describes for the first time how George E. Mueller, the system manager of the human spaceflight program of the 1960s, applied the SPO methodology and other special considerations such as "all-up"testing, resulting in the success of the Apollo Program. Wernher von Braun and others did not readily accept such testing or Mueller's approach to system management, but later acknowledged that without them NASA would not have landed astronauts on the Moon by 1969. While Apollo remained Mueller's priority, from his earliest days at the agency, he promoted a robust post-Apollo Program which resulted in Skylab, the Space Shuttle and the International Space Station. As a result of these efforts, Mueller earned the sobriquet: "the father of the space shuttle." Following his success at NASA, Mueller returned to industry. Although he did not play a leading role in human spaceflight again, in 2011 the National Air and Space Museum awarded him their lifetime achievement trophy for his contributions.Following the contributions of George E. Mueller, in this unique book Arthur L. Slotkin answers such questions as: exactly how did the methods developed for use in the Air Force ballistic missile programs get modified and used in the Apollo Program? How did George E. Mueller, with the help of others, manage the Apollo Program? How did NASA centers, coming from federal agencies with cultures of their own, adapt to the new structured approach imposed from Washington?George E. Mueller is the ideal central character for this book. He was instrumental in the creation of Apollo extension systems leading to Apollo, the Shuttle, and today's ISS and thus was a pivotal figure in early American human spaceflight history.

    In every sector global recession means continued pressure to reduce costs and increase productivity. All organisations are now driven to shine a spotlight closely at the contribution from every manager. A brilliant track record is no longer any guarantee of future job security. What matters is how much value you are adding now. So how do we really do more with less? There are plenty of books with tips on how to manage your time - but although time management is likely to be part of the solution, it will not be enough on its own. The answer is to take control of your own productivity and lead by example, drawing on practical experience and develop innovative approaches that will really make a difference.Keynote speaker and productivity specialist Neen James says, “In today’s hectic workplace, it’s not just time management that you have to master, it’s super-productivity that gets the results. The secrets of super-productivity are not about working more; they’re about focusing your time, effort and energy on the things that will deliver the best results for you. It doesn’t mean ‘work longer’, ‘invest more money’, ‘create more lists or put your lists in a certain order’. It means: do less of the things that have no significance and more of the things that create an impact.”You may be a top executive in an international corporation or responsible only for yourself. There are one hundred tips here, based on the experience of many managers in every type of organisation - so the challenge is to pick just ten that seem to fit with how YOU would like to work and see what you can do to increase your personal productivity.

    The book is divided into three modules focusing on the market-oriented business developer's mindset, on providing a state-of-the-art toolbox for careful strategic analyses and decisions, and lastly on the critical aspects of business plans and their content. The approach of the book is focused and selective in its choice of content and provides a cumulative development of the relevant topics. Each chapter includes an 'implications for the market-oriented business developer' at the end to enhance a student's learning. The content of the book is applicable to any new business venture as well as for the development and implementation of growth opportunities in mature organizations. Inherently international in its scope, the text includes numerous real world examples, taken from the author's own experience as a biotech entrepreneur, as well as from the wider global business community.

    It will shift the way you, others, and the world occur for you."--Michael C. Jensen, Jesse Isidor Straus Professor of Business Administration, emeritus, Harvard Business School"David Kantor is one of the very few master innovators and theorists in organizational leadership. In this combined story and practice guide, Kantor helps leaders see the hidden dynamics of the groups they lead, and the personal and social factors that shape their relationships with those groups." --Art Kleiner, editor in chief, strategy+business"Kantor addresses the fundamental issue that leaders are surprisingly inept in conversation and in managing groups. Leaders and managers at all levels should be learning these concepts in order to improve their own ability to analyze what is going on and react appropriately."--Edgar H. Schein, professor emeritus, MIT Sloan School of Management; and author, Helping: How to Offer, Give, and Receive Help"An exceptional book in the true sense of the word. It stands alone in its grasp of what it takes to succeed as a leader. It's not simply about mastering the five forces, milking cash cows, accelerating experience curves, or even spurring disruptive innovation. It's about reading the room. Leaders who gain mastery of what David Kantor has to teach in this book will achieve true success, not just as leaders, but as people." --Diana M. Smith, chief executive partner, New Profit Inc.; and author, The Elephant in the Room: How Relationships Make or Break the Success of Leaders and Organizations"There are only a few wise masters in the world when it comes to any real understanding of leader-ship, and even fewer who share their secrets. David Kantor is one of them, and in Reading the Room we have brilliantly laid out before us both a unique lens and a highly practical method that will change for good the way you lead, and more, the way you think. Not to be missed!" --William Isaacs, author, Dialogue and the Art of Thinking Together; and senior lecturer, MIT Sloan School of Management

    Making a presentation is one of the most powerful ways of engaging with other human beings, yet often challenging and frequently nerve wracking. Too many over rely on Powerpoint to get their message across, and utterly fail to engage or connect with their audience. This book shows you how to fulfil the 3 duties of any presenter - to be interesting and engaging, to get your message across and to be authentic. It also gives you a rock solid structure for almost any talk - and a way of cutting your preparation time by up to 90%.In a recent survey from the USA, 720 out of 1200 Chief Executives reckoned their ability to present well was the Number 1 reason for their success. Michael Trigg has spent over 20 years researching some of the best, most powerful, most useful and pragmatic presentation techniques on the planet. This book is a distillation of what he found.  These techniques work time and again and in almost any context. Whether you are an experienced presenter giving a keynote speech to your company, or talking to 600 tribesmen in Africa or pitching to a client - these tips work and are almost certain to get you the results you want. They could be the difference that makes the difference.Your message needs to stand out from the crowd -so learn how to blow your own horn with charisma, eloquence and power.

    The college admissions process is highly competitive, and a higher score on the SAT can help you get into a top school. Kaplan SAT 2013 is Kaplan’s latest essential SAT guide, filled with all of the vital tools students need to prepare for the exam this year.  With indispensable strategies, proven practical tools, and an easy-to-use format, Kaplan SAT 2013 is your must-have program guide for scoring higher on the SAT.  Students will benefit from the many innovative features the guide offers:Four full-length practice tests in the book and a full-length practice test available online Useful insider tips and expert tricks provided by the best high-scoring Kaplan SAT instructors Strategy callouts from a Kaplan student who earned a perfect score on the SAT Hundreds of additional practice questions, with a detailed explanation for every answer A helpful guide for parentsKaplan SAT 2013 provides students with everything they need to improve their scores—guaranteed. Kaplan’s Higher Score guarantee provides security that no other test preparation guide on the market can match. Kaplan has helped more than three million students to prepare for standardized tests. We know that our test-taking techniques and strategies work and our materials are completely up-to-date.Kaplan SAT 2013 is the must-have preparation tool for every student looking to score higher!

    The tools and ideas to help you lead with confidence and achieve better results through you're team.

    

    

    They invent novel responses and take calculated risks without a scripted plan or a safety net that guarantees specific outcomes. They negotiate with each other as they proceed, and they don’t dwell on mistakes or stifle each other’s ideas. In short, they say “yes to the mess” that is today’s hurried, harried, yet enormously innovative and fertile world of work.This is exactly what great jazz musicians do. In this revelatory book, accomplished jazz pianist and management scholar Frank Barrett shows how this improvisational “jazz mind-set” and the skills that go along with it are essential for effective leadership today. With fascinating stories of the insights and innovations of jazz greats such as Miles Davis and Sonny Rollins, as well as probing accounts of the wisdom gleaned from his own experience as a jazz musician, Barrett introduces a new model for leading and collaborating in organizations.He describes how, like skilled jazz players, leaders need to master the art of unlearning, perform and experiment simultaneously, and take turns soloing and supporting each other. And with examples that range from manufacturing to the military to high-tech, he illustrates how organizations must take an inventive approach to crisis management, economic volatility, and all the rapidly evolving realities of our globally connected world.Leaders today need to be expert improvisers. Yes to the Mess vividly shows how the principles of jazz thinking and jazz performance can help anyone who leads teams or works with them to develop these critical skills, wherever they sit in the organization.Engaging and insightful, Yes to the Mess is a seminar on collaboration and complexity, against the soulful backdrop of jazz.

    For Peak Performance Under Pressure: How to Achieve Extraordinary Results Under the Most Difficult Circumstances, he interviewed more than 200 senior executives and 26 Aces to show readers how to make critical decisions under intense pressure; build strong, dedicated teams; maintain steadfast focus on their mission; and model the integrity and constancy they expect from their staffs while facing rapidly changing problems. In Peak Performance Under Pressure, Driscoll uses the following six-element formula to keep leaders winning while tackling the most high-pressure conditions: Planning + Preparation + Focus + Assessment + Improvement + Self-Discipline = Peak PerformanceThese six tools helped Driscoll keep his head and make split-second decisions through 170 combat missions, 5,200 jet dogfights, and 510 aircraft carrier landings as an Ace fighter pilot.Chapter 1 outlines each of the six elements in the Peak Performance Formula, how that formula enables Ace fighter pilots to win no matter what and how their methods can work for business leaders. This chapter's assessment enables the reader to quickly identify his or her own peak performance challenges. In chapter 2, the reader learns essential techniques for creating winning plans, including a targeted overview of the three must-have elements in any successful business plan, and a logical four-step approach to using a daily action plan to accomplish strategic, operational, and tactical goals. Chapter 3 outlines some concrete steps for mastering the five levels of essential preparation for both team and personal success and for building the kind of physical, emotional, and psychological readiness that will help the reader overcome his or her biggest challenges and toughest competition in any arena. Chapter 4 takes a close look at the Aces' techniques for developing and maintaining laser-beam focus and attention to detail, and it offers a simple, three-step process for adopting those techniques to boost personal and team performance. In chapter 5, the reader learns why ongoing assessment is essential to attaining peak performance, some easy-to-follow methods for assessing performance and that of a team, and how to infuse an organization with the kind of essential accountability necessary to establish standards of excellence, gain customer trust, and improve outcomes in every aspect of the operation. Chapter 6 offers specific tools and techniques for making ongoing improvements in the reader's personal, team, and organizational performance. From improving self-discipline to acing key leadership skills, building confidence, and expanding one's sphere of influence, the skills learned in this chapter help the reader become a more effective decision maker, in any environment and under any level of pressure. Chapter 7 pulls together the "training program," as it outlines how the reader's ability to consistently adhere to the Peak Performance Formula enables him or her to face down some of the most common workplace ambushes and respond expertly to any rapidly evolving challenge. Here, the reader learns some simple principles for integrating the ideas and practices gained in the book into a never-fail plan for surviving and thriving both personally and professionally.

    In Resurrecting Venus you will learn how to dissolve the barriers separating you from the life you were created to live and connect to your unique life purpose, forever free of outside expectations. Author and inspirational teacher Cynthia Occelli will walk beside you as you travel the path to the life you’ve always wanted and are reunited with your feminine essence.Written in her characteristic soothing yet direct style, Cynthia dispels the myths surrounding feminine power and explains where the feminist movement went awry, resulting in women carrying unnecessary and untenable burdens. Using real life examples and her own stories of triumph and loss, Cynthia will show you how to find and resurrect your inner Venus.

    The most fundamental law is that uncertainty is the only certainty. Dominating forces are ambiguity and change; the processes at work involve exploration, invention, and experimentation. Unfortunately, these truths run counter to the principles of stability, predictability, and linearity that have long informed the design of our firms. The Physics of Business Growth helps readers understand how to create growth in today's business environment, providing them a roadmap and a set of practical tools to navigate its challenges. The book lays out a three step formula that will prove invaluable to professionals who have the opportunity to influence growth now, as well as to tomorrow's growth leaders, guiding them in (1) creating the right employee and organizational mindsets to enable growth (2) building an internal corporate growth system, and (3) putting in place processes that result in identifying opportunities, launching growth experiments, and managing a growth portfolio.

    The explosion of social media sites like Facebook, Twitter, and LinkedIn has created a need for highly skilled practitioners—experts who not only are fluent in social media platforms but know how to use them strategically. Starting Your Career as a Social Media Manager is a must-have for anyone considering launching a career in this growing field, offering useful advice making yourself marketable to potential employers using social media tools, advancing your career, and identifying the “best fit” social media employers and positions for you. Social media specialists are employed by companies as diverse as boutique shops, government agencies, and large corporations, so it can be a challenge to find your niche and land the job you want.This practical guide also offers tips for establishing an online presence, interviewing, and understanding different roles and responsibilities in the field.   Additional topics include:Making the choice to pursue a career in social mediaEnhancing your skill setDeciding on an area of specializationDeveloping your personal brandMaking good job choicesKnowing what to expect when you get hiredMaintaining intellectual curiosityKeeping an eye out for the next big thingIdentifying “the next step” And more  Few paths offer more possibilities, freedom, and growth potential than a career in social media. If you like the sound of that, follow this guide!

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    Elaine Cox provides an excellent text that is scholarly, practical and accessible. She offers clear insights into how coaching works so that coaching is truly understood!′ - Bob Garvey, Professor of Business Education, York St John Business School′The development of the coaching literature has often been protracted and modest. In recent years, few coaching texts provided a significant leap forward in our understanding of psychological dynamics of coaching. For this reason, Cox's Coaching Understood is a game changer. More thoroughly and systematically than ever before, this work gets under the bonnet of the coaching engine and explores the mechanics of the coaching process. For anyone wondering why coaching works, this book is your answer.′ - Yossi Ives, Tag International Development, UK (International Journal of Evidence Based Coaching Mentoring) Coaching Understood takes a fresh approach to coaching skills and techniques by examining each element of the coaching process in detail in order to verify and justify its effectiveness.By exposing the mystery underlying coaching′s success as a personal and professional development intervention, Elaine Cox undertakes to generate a better understanding of coaching, improve coaching practice, and breed a new generation of more informed coachees and buyers of coaching.Coaching Understood is essential reading for students and practitioners alike.

    As the international CEO of Burson-Marsteller, which became the world's largest PR firm during his tenure, he was the first executive to bring PR to the Soviet Union during the Cold War and established the first official Chinese government PR firm. He started the first international PR firm in the Middle East and opened offices throughout the world.  He has advised governments, major corporations, and leading individuals, and has been involved in some of the biggest news stories of the time. Now, in a changing world of 24-hour news cycles in which global disasters are shared on the most personal levels and events make it from smartphone to headline news in seconds, the need to manage perceptions has never been more essential for corporations and individuals. In a memoir that is as entertaining as it is informative, Leaf shares his unique experiences in a book that is essential reading for communicators, business professionals, and anyone who would like to improve their skills in the art of managing perceptions.

    But it gives those who get it right the power to inspire and engage people more than any pie chart or spreadsheet ever will. Stories foster a deeply human connection, and Power Stories: The 8 Stories You Must Tell to Build an Epic Business gives readers the skills they need to master this lost art to make sales and seal deals. Whether it's in person or online, storytelling is an influential and persuasive tool. This book reveals how to discover the stories sitting under your nose and harness them for your business.From power stories readers need to know to how to turn prospects into customers, and customers into raving fans, the book covers exactly how and when to employ the power of storytelling, and is packed with proven strategies and real-life examples that bring the key concepts to life.Explains why storytelling is the ultimate tool for business success, revealing the 8 stories that any professional needs to be able to tell Includes proven strategies, tools, and techniques for mastering the lost art of storytelling in the business world, including the use of online tools and platforms Features real-life examples of businesses and entrepreneurs from around the world who have used storytelling to grow and thrive Written by Valerie Khoo, a respected small business commentator and successful entrepreneur, Power Stories gives professionals everywhere the tools they need to craft and tell great stories to create a competitive advantage.

    All too often, our choices are rushed and relationships are strained by not thinking clearly or communicating properly.We are all responsible for our own productivity. To be a strong leader, our challenge is to find creative ways to be productive and speak with influence. In Leadership by Choice, author Eric Papp looks at key strategies for leaders to excel not just through ability and smarts but connecting with others and establishing strong decision-making skills. The best leaders develop a system for reflecting on ideas and hold themselves accountable for their choices. Leadership by Choice provides you with applicable ideas in an entertaining manner with stories and pictures for all the areas in which you lead.Loaded with actionable strategies and compelling ideas, Leadership by Choice offers a new road map for becoming a leader people want to follow.

    And, he’ll show you how to do this by being absolutely true to who you are and to all that matters most to you.

    Readers are encouraged to redefine what it means to be "the boss," and are challenged to change dysfunctional patterns that lead to negative work environments. In traditional management models, employees are viewed as a means to an end. A boss's role is to provide strict supervision and detailed directives, which employees are expected to follow without questioning. Disempowering employees contributes to high turnover rates, low productivity, and poor morale. New management perspectives encourage leaders to develop positive relationships with employees. Unfortunately, new approaches fail to deliver their promised results because old behaviors linger, reinforced by traditional management culture.

    Your audience is busy and has a short attention span. Don't let an amateur presentation bog you down, confuse your audience, and damage your credibility. Instead, learn how to present numerical information effectively--in the same way you learned how to speak or write. With Painting with Numbers, you'll discover how to present numbers clearly and effectively so your ideas and your presentation shine.Use the Arabic numeral system to your advantage master the use of layout and visual effects to communicate powerfully Understand how audiences process your information and how that affects your personal brand image Learn how to be perceived as a professional who truly understands the business concepts and issues underlying your numbers Use software tools, including Excel, PowerPoint, and graphs, efficiently and to drive home your point Author Randall Bolten shares his decades of experience as a senior finance executive distilling complicated information into clear presentations, to help you make your numerical information more comprehensible, meaningful, and accessible. Painting with Numbers is brimming with hands-on advice, techniques, tools, rules, and guidelines for producing clear, attractive, and effective quantation (the word the author has coined for the skill of presenting numbers).

    T-SQL is essential in writing SQL statements to get data into and out of a database. T-SQL is the foundation for business logic embedded in the database in the form of stored procedures and functions. Beginning T-SQL 2012 starts you on the path to mastering T-SQL, with an emphasis on best practices and sound coding techniques. Beginning T-SQL 2012 begins with an introduction to databases, normalization, and to SQL Server Management Studio. Each subsequent chapter teaches an aspect of T-SQL, building on the skills learned in previous chapters. Exercises in each chapter give readers an opportunity for the hands-on practice that leads to true learning and distinguishes the competent professional.Imparts best practices for writing T-SQL Helps you avoid common errors Shows how to write scalable code for good performance

    Discover what students should learn and how they should learn it. Comprehensive research-affirmed analysis tools and strategies will help you and your collaborative team develop and assess student demonstrations of deep conceptual understanding and procedural fluency.

    It shows the financial basics that a manager of any small, mediumor large company should know and will leave you confident enough to ask the right business questions and make the correct finance decisions. The first part (Operational Finance) deals with the basics of financial analysis or analysis of the Profit and Loss and balance sheet, so that they can be used to help make decisions. The second part (Structural Finance) covers investment and financing decisions, as well as how to finance the investments planned. The book finishes with a chapter on valuation of companies.

    Connecting Organizational Silos approaches social media and enterprise 2.0 from a knowledge flow management perspective. It offers practical and specific guidance on what to do and what not to do when introducing social media in an organization. This concise, easy-to-read guide offers a nuts-and-bolts look at how to get started in social media and drive it to success.Examines knowledge flows and the deployment of social media networks within organizations Helps organizations become more successful in introducing social media tools and platforms into their organizations By incorporating social media into their business, organizations will be able to make better use of their member's knowledge and thereby become more competitive. Connecting Organizational Silos discusses all aspects of enterprise social media and how it can help to drive corporate growth.

    Today, an unprecedented number of museums, galleries, biennial-style exhibitions, and art fairs display new work in all its variety, while art schools continue to inject fresh talent onto the scene at an accelerated rate. In the process, however, contemporary art has become deeply embedded not only in an expanding art industry, but also the larger cultures of fashion and entertainment. Buskirk argues that understanding the dynamics of art itself cannot be separated from the business of presenting art to the public. As strategies of institutional critique have given way to various forms of collaboration or accommodation, both art and museum conventions have been profoundly altered by their ongoing relationship. The escalating market for contemporary art is another driving force. Even as art remains an idealized activity, it is also understood as a profession, and in increasingly obvious ways a business, particularly as practiced by star artists who preside over branded art product lines.

    Progressive globalisation, the continuous fall of national borders and trade barriers and relaxed copyright rules are clear evidence. For that very reason, however, a countermovement is spreading that starts where the opening process reaches its limits and tips over into an actual threat for many people. Not only in the barriers built between the USA and Mexico or the radical action taken against online sharing platforms, but also the increase in gated communities or the rapid growth of neopopulist protest parties bear witness to that. Traditional defence strategies such as barrier-building or counterattack are, however, inadequate long-term guarantees of security and prosperity. In fact, they even jeopardise these goals.

    Kaizen is a Japanese word that means "change for the better," as popularized by Masaaki Imai in his 1986 book Kaizen: The Key to Japan's Competitive Success and through the books of Norman Bodek, both of whom contributed introductory material for this book.Winner of a 2013 Shingo Research and Professional Publication Award!In 1989, Dr. Donald M. Berwick, founder of the Institute for Healthcare Improvement and former administrator of the Centers for Medicare & Medicaid Services, endorsed the principles of Kaizen in the New England Journal of Medicine, describing it as "the continuous search for opportunities for all processes to get better." This book shows how to make this goal a reality.Healthcare Kaizen shares some of the methods used by numerous hospitals around the world, including Franciscan St. Francis Health, where co-author Joe Swartz has led these efforts. Most importantly, the book covers the management mindsets and philosophies required to make Kaizen work effectively in a hospital department or as an organization-wide program. All of the examples in the book were shared by leading healthcare organizations, with over 200 full-color pictures and visual illustrations of Kaizen-based improvements that were initiated by nurses, physicians, housekeepers, senior executives and other staff members at all levels.Healthcare Kaizen will be helpful for organizations that have embraced weeklong improvement events, but now want to follow the lead of ThedaCare, Virginia Mason Medical Center, and others who have moved beyond just doing events into a more complete management system based on Lean or the Toyota Production System. It's often said, without much reflection, that people hate change. The experiences shared in this book prove that people actually love change when they are fully engaged in the process, get to make improvements that improve patient care and make their day less frustrating, and when they don't fear being laid off as a result of their improvements.Mark Graban explains why his new book Healthcare Kaizen is a great resource for healthcare organizations looking to make improvements on the frontlines.(www.youtube.com/watch?v=l4JdaH03Dbo&a...) Check out a recent entry about this book on the Virginia Mason Medical Center Blog, Could this new book help drive your Lean journey? (http: //virginiamasonblog.org/2012/09/05/coul...) Check out what the experts at the Franciscan St. Francis Health System have to say about Healthcare Kaizen. (http: //www.youtube.com/watch?v=XcGmP5gLEPo&a...

    ITIL is not prescriptive, but rather it is a framework that organisations can adopt and adapt. The Foundation Certificate is the entry-level ITIL qualification, which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle. The aforementioned elements, concepts and terminology of ITIL have been condensed into this pocket guide to provide candidates with the essential facts they need in order to pass the ITIL Foundation exam. All you need to know to achieve ITIL Foundation Certification An official ITIL(r) Licensed product, ITIL(r) Foundation Essentials is a distillation of critical information - no waffle or padding - just exactly what you need to understand how to pass the ITIL Foundation exam. Written for self-study candidates, ITIL community training delegates, itSMF/BCS members and V2 Foundation Certificate holders, who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes. Project managers, who are looking to expand their qualifications, and IT contractors or consultants, who don't want to take time out from their day jobs to attend a course, will also find this pocket guide an essential companion to their studies and education. The complete ITIL Foundation syllabus THE essential companion for those studying the ITIL Foundation syllabus, the pocket guide covers key areas including: A basic introduction to ITIL and a description of service classifications (core, enabling, enhancing) and an outline of internal and external services. A point-by-point summary of the purpose, objectives, scope and value of the five stages of the service lifecycle that form the ITIL core; from strategy and design, through to transition, operation and continual service improvement (CSI). Separate sections in the guide are dedicated to describing ITIL key concepts and terminology (including "stakeholders" and "processes, functions and roles") and throughout the pocket guide the wide range of 3, 4 and 5 letter ITIL acronyms (including PBA, FMITS, BRM, SLM, OLA, SLR, VBF, ITSCM, SACM, RADM) are expanded and explained. A brief summary of the ITIL qualification scheme and the Foundation exam. The ideal revision guide for the ITIL Foundation examination"

    Terry Newell's analysis defines statesmanship, distinguishes it from leadership, and places it at the forefront of politics. Using seven leaders as case studies, Newell examines how building a transcendent purpose, employing artful politics, and using compelling persuasion are central to achieving a good society. He places special emphasis on the importance of character. This fresh perspective on leadership offers techniques for today's leaders who are committed to moving beyond politics as usual.

    This book is the story of a CEO who wants to take his company to the next level. However, the harder he pushes the organization, the more challenging it gets. It is the story of how he struggles to transform the business and, in the process, struggles with his personal transformation. Kathuria tells this intense and realistic story from the perspective of the CEO, as if there is a camera on his shoulders. This makes for experiential reading; you are in the CEO's shoes, experiencing his triumphs and tribulations. While you will find many business books on strategy, operations, culture, leadership and execution, you will find few books that connect all these aspects together. This book presents a business management method, called the Cohegic Method, to help you overcome your tough management and leadership issues, cohesively connect every strategic aspect of your business, and take your company to the next level. You will appreciate the method's simplicity and succinctness. Gain one of your biggest competitive advantages — become a cohesive company.TM

    Accountability goes beyond responsibility. Whereas responsibility is generally delegated by the boss, the organization, or by virtue of position, accountability is having an intrinsic sense of ownership of the task and the willingness to face the consequences that come with success or failure. Through this guidebook you will learn how your organization and its leaders can create a culture that fosters accountability by focusing on five areas: support, freedom, information, resources, and goal and role clarity.

    In a market sector full of pitfalls for the novice, this book will help many new traders avoid costly mistakes and get started on the path to success.'OCoAndy Hagans, Co-founder of ETF Database'Adam Kritzer is not only one of my favorite forex writers but also one of the best ... This book will likely become required reading for those getting into the forex market.'OCoZachary Storella, Founder of CountingPips.comForex for Beginners: A Comprehensive Guide to Profiting from the Global Currency Marketsais a guide for those who want to earn extra income trading currencies without committing large amounts of time or money. This book will introduceaglobal investors to the basics of forex (foreign exchange) trading and provide them with a solid framework for analyzing currencies and profiting from their fluctuations. Topics covered include the forces that cause exchange rates to fluctuate, an overview of the mechanics of trading, analytical and forecasting tools, how to profit from pricing trends, and common pitfalls that often ensnare traders. While most books make grandiose promises of instant success and large profits, Forex for Beginnersarepresents an alternative approach to investing in forex. The forex market is dominated by institutional capital and algorithmic trading, making it unrealistic to think thataday tradersacan beat the market by relying on charts and technical indicators alone. Thus, the emphasis here is on fundamental analysisOCousing economic concepts to spot currency misalignmentsOCoand staking out positions to profit from them over a period of weeks and months.a. If youOCOre eager to tap into the worldOCOs largest financial market on a part-time basis, this is the book for you. You will gain an understanding of how currency markets work and use this knowledge to generate income."

    The book uses a compelling novel format to demonstrate how to achieve superior on-time delivery along with

    Covering a range of frameworks and strategies, it includes advice on applying reflective practices to personal and CV development.