It's the hard that makes it great.” – Tom Hanks Tom Hanks is a much-beloved American film actor whose cheerful everyman persona made him a natural for starring roles in many popular films. He is one of the most critically acclaimed actors in Hollywood today and with good reason. Throughout the span of his successful and impressive career, Hanks has excelled in nearly every genre, heading the casts of some of the most well-received films in history. Widely regarded as one of Hollywood’s nicest actors, Hanks is known for his amiable, approachable personality and his ability to portray characters audiences can relate to and love. His characters are often immensely likeable ordinary guys. Despite the fact that he originally wanted to be an astronaut, Hanks has enjoyed great success and fulfillment as an actor. He may even have predicted his future career in film when he was just a teenager. In 1974, Hanks wrote a letter to industry big shot George Roy Hill, the Oscar-winning director of the film Butch Cassidy and the Sundance Kid (1969), with the hope that he might one day be “discovered.” Hanks was eighteen years old at the time and most likely wrote the letter before studying theatre at a junior college in Hayward, California. Hanks was grateful for his community college experience, describing himself as an underachieving high school student with lousy SAT scores and the junior college as one that was humble, but offered salvation and opportunity for many young men and women just like him, all with simple, hometown America roots, and a desire to do something great. In the letter, Hanks introduces himself to Hill as “a nobody.” he continues, saying that no one has ever heard of him, that his looks are not stunning, and that he can’t even grow a mustache. He outlines the details of his future discovery for Hill so that he might recognize the opportunity in the future. Toward the end, Hanks reminds Hill, “I do not want to be some big time, Hollywood superstar with girls crawling all over me, just a hometown American boy who has hit the big time, owns a Porsche, and calls Robert Redford 'Bob'." Hanks was indeed discovered, albeit not by Hill, and has enjoyed enormous success. But the part of Hanks’ prediction that has held remarkably true is that he never has strayed far from his beginnings. Hanks has indeed remained that likeable hometown boy who rubs elbows with – and, in fact, has become friends with – some of the greatest names in movie making history... Buy Now and Discover the Entertaining Story of Tom Hanks

    Most likely, some were good, others not so good. Maybe one or two were great. One thing is undeniable: Coaches can influence your life in ways that can be negative or positive. A coach can either build you up or tear you down. The world needs better coaches in all walks of life--if you're a parent, a teacher, a co-worker, or a leader, you are also a coach. Which kind of coach do you want to be? Coach to Coach helps you answer this question and shares the secrets to bringing out the best in a person, both on and off the field.For more than twenty years, author Martin Rooney hascoached professional sport stars, Olympic champions, and business leaders to high levels of performance, analyzing thousands of real-life examples of what works and what doesn't. Reading like a simple parable, this engaging book gives you an easy-to-use yet highly effective formula for becoming a better coach for your teams, in your business, and in your personal life. Packed with valuable insights and expert advice, this appealing book helps you:Learn how to be a great leader by being a great coach Create positive lives for your children and the people you work with Inspire and motivate the people around you Turn your natural skills and talents into your own unique coaching style Use proven, time-tested coaching strategies to get results Coach to Coach: An Empowering Story About How to Be a Great Leader is an ideal book for coaches, leaders, managers, entrepreneurs, educators, parents, and anyone wanting to bring out the best in those around them.

    This isn't just another running book.101 Simple Ways to be a Better Runner boils down the best training advice from the worlds of coaching and science to give you actionable strategies to become stronger, faster, and more resilient.It's divided into five main sections:- Workouts, Races, and Performance (like why you need randomness and heavy weights)- Running Gear (what's essential - and what's crap)- The Runner's Diet (small tweaks you can make today to get more from your food)- Recovery and Injury Prevention (how fast could you be if you rarely or never got hurt?)- Motivation and Random Training Tips (how most runners run longer in their races - and more)And that's just a glimpse of all 100+ lessons you'll learn (in less than 2 minutes each).Written by Jason Fitzgreald, a 2:39 marathoner and the creator of StrengthRunning.com, 101 Simple Ways to be a Better Runner is a practical, actionable guide to helping you reach your running goals. If you want to run a fast 5k, finish your first marathon, or just lose weight and stay in shape - this book is for you.You don't need the most expensive running gear or better genetics. You need simple training tweaks that give you "small wins" to keep you motivated.That's exactly what this book delivers.

    He’s also a former professor of American Studies who writes in-depth profiles about film and music legends who changed our culture.Few film actors had the lasting popularity of John Wayne, especially in westerns. During his lifetime, Wayne was a top-ten box office star for twenty-four years. Three decades after his death, a 2012 Harris poll continued to place him among the top 5 most-liked film actors. In this comprehensive essay, award-winner David Morrell analyzes Wayne’s career in westerns and explores his fascinating personality, including his Latin studies in high school and his skills as a chess player. Even Wayne’s most knowledgeable fans will be surprised by this insightful study.Morrell’s fascination with Wayne motivated him to use this iconic actor as the inspiration for the main character of a historical novel LAST REVEILLE, which dramatizes America’s 1916 invasion of Mexico, supposedly to pursue the Mexican bandit, Pancho Villa, but actually to practice military exercises for America’s entry into World War I.Critical reaction:“John Wayne: the name still conjures political reaction and cinematic fascination. In this excellent e-essay, author David Morrell (First Blood) presents a thorough and evenhanded consideration of Wayne and his Westerns, from THE BIG TRAIL (1930) to THE SHOOTIST (1976). He’s precise about the narrative problems in THE SEARCHERS, insightful regarding the remarkable emotional range Wayne demonstrates in THE MAN WHO SHOT LIBERTY VALANCE, and mystified at the meaning critics find in RIO BRAVO. While also examining Wayne’s drinking (16 martinis before a Thanksgiving dinner), smoking (five packs a day on THE ALAMO) and expertise as a chess player, Morrell allows us to appreciate and understand how Wayne, ‘an undeniable phenomenon,’ helped create that unique film category: John Wayne Westerns.”—Tom Clagett, ROUNDUP MAGAZINE (WESTERN WRITERS OF AMERICA)David Morrell is the award-winning author of First Blood, the novel in which Rambo was created. A former professor of American literature at the University of Iowa, he has written numerous New York Times bestsellers, including the classic Brotherhood of the Rose spy trilogy. The main character in Morrell’s western novel, Last Reveille, was inspired by Wayne’s career. “David Morrell is, to me, the finest thriller writer living today, bar none.”—Steve Berry, New York Times bestselling author of The Columbus Affair“Morrell, an absolute master of the thriller, plays by his on rules and leaves you dazzled.”—Dean Koontz, New York Times bestselling author of 77 Shadow Street

    As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, training, and managing Customer Success teams—offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success team Helps new CSMs develop their skills and proficiency to be more employable and grow in their careers Provides clear guidance for managers on how to hire a stellar CSM Presents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunities Explains proven methods and strategies for mentoring CSMs throughout their careers Offers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry’s most respected leaders contributing their perspectives  Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional’s Handbook: How to Thrive in One of the World's Fastest Growing Careers—While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.

    Jacinta M. Jiménez shows you how to harness science-backed resilience strategies to survive, and thrive, in today’s “always on, always connected” world—where a reported 60% of employees report being stressed out all or most of the time at work.Packed with compelling, real-world stories from years of coaching and the latest research in positive, social, and motivational psychology, The Burnout Fix shows how neglecting to nurture your personal pulse can undermine all your efforts at working harder and “smarter.” You’ll learn how integrate healthy personal “PULSE” practices into all aspects of your life, from pacing for performance and leveraging leisure time to securing a support system and evaluating how to regain control of your time and priorities.Whether you are an individual who wishes to build out a set of lasting resilience capabilities, a leader dedicated to keeping your team or organization engaged and flourishing, The Burnout Fix will reshape the way you think about success while giving you—and your people—the tools and strategies you need to thrive.

    My Own Private Idaho charts the pilgrimage of a narcoleptic hustler who is searching for his long-lost mother in a world absent of love.

    One of a manager's toughest--and most important--responsibilities is to evaluate an employee's performance, providing honest feedback and clarifying what they've done well and where they need to improve. In How to Be Good at Performance Appraisals, Dick Grote provides a concise, hands-on guide to succeeding at every step of the performance appraisal process--no matter what performance management system your organization uses. Through step-by-step instructions, examples, do-and-don't bullet lists, sample dialogues, and suggested scripts, he shows you how to handle every appraisal activity from setting goals and defining job responsibilities to evaluating performance quality and discussing the performance evaluation face-to-face. Based on decades of experience guiding managers through their biggest challenges, Grote helps answer the questions he hears most often: -How do I set goals effectively? How many goals should someone set?-How do I evaluate a person's behaviors? Which counts more, behaviors or results? -How do I determine the right performance appraisal rating? How do I explain my rating to a skeptical employee?-How do I tell someone she's not meeting my expectations? How do I deliver bad news? Grote also explains how to tackle other thorny performance management tasks, including determining compensation and terminating poor performers. In accessible and useful language, How to Be Good at Performance Appraisals will help you handle performance appraisals confidently and successfully, no matter the size or culture of your organization. It's the one book you need to excel at this daunting yet critical task.

    Ronnie and Reggie Kray are school ground bullies brought up by a domineering mother and two devoted aunts. National Service and spells in prison expose the brutality that helps establish the twin brothers as the kings of 1960s gangland London.Philip Ridley's original, uncut screenplay, almost as notorious as its subject matter is a stylised meditation on maternal love, childhood, violence and homoeroticism and takes its place as one of the masterpieces of contemporary cinema.

    In The YouTube Formula: How Anyone Can Unlock the Algorithm to Drive Views, Build an Audience, and Grow Revenue, the owner of the largest YouTube how-to channel provides the secrets to getting the results that every YouTube creator and strategist wants. Eves will reveal what readers can't get anywhere else: the inner workings of the YouTube algorithm that's responsible for determining success on the platform, and how creators can use it to their advantage.Full of actionable advice and concrete strategies, this book teaches readers how to:Launch a channel Create life-changing content Drive rapid view and subscriber growth Build a brand and increase engagement Improve searchability Monetize content and audience Replete with case studies and information from successful YouTube creators, The YouTube Formula is perfect for any creator, entrepreneur, social media strategist, and brand manager who hopes to see real commercial results from their work on the platform.

    Follow master animator and Disney legend Andreas Deja as he takes you through the minds and works of these notable animators. An apprentice to the Nine Old Men himself, Deja gives special attention to each animator and provides a thoughtful analysis on their techniques that include figure drawing, acting, story structure, and execution. The in-depth analysis of each animator's work will allow you to refine your approach to character animation. Rare sequential drawings from the Disney archives also give you unprecedented access and insight into the most creative minds that changed the course of animation.Instruction and analysis on the works of each of the Nine Old Men broaden your creative choices and approaches to character animation Original drawings, some never-before-seen by the public are explored in depth, giving you behind-the-scenes access into Disney animation history Gain first-hand insight into the foundation of timeless characters and scenes from some of Disney's most memorable feature and short films

    Managers will learn to recognize their leadership style and understand how they, too, can become Hundred Percenters." Laura Christiansen, Vice President Human Resources, VTech Communications, Inc."Heavily-researched and loaded with tools and examples, this book shows you how to challenge your employees to achieve the kind of extraordinary results and innovations that every CEO dreams about. Every leader needs to read this book!"Ned Fitch, CEO, Kalahari Tea"Murphy finds that most workplaces are brimming with untapped talent. Only it's suppressed by goal-setting that discourages big ideas and leaders who focus on happiness rather than greatness.""Training Magazine"We've all heard the saying that a happy employee is a motivated employee. But what if that's not true?Leadership IQ CEO Mark Murphy says the "happy employee" philosophy doesn't work. A study of more than 500,000 leaders and employees shows that despite the billions of dollars organizations spend to satisfy and engage workers, 72% of employees admit they're still not giving their best effort at work. Rather, it's leaders who focus on making their people great--not happy--who inspire Hundred Percenter performance.If you talk to the employees behind today's great innovations, you're unlikely to hear, "I was inspired by a boss who coddles me." Instead you'd probably hear, "My boss challenges me and pushes me past my limits." Most workplaces are brimming with untapped talent-- only it's suppressed by leaders who fail to connect with and challenge employees to unleash their true potential.Here are just a few of the big ideas in "Hundred Percenters" The harder the goals you set, the better your employees will perform You should never use a Compliment Sandwich to deliver feedback Talented Terrors--people with great skills and a bad attitude--can destroy your company culture Before you can start motivating Hundred Percenters, you have to stop demotivating them You should never ask your employees if they're "satisfied"This groundbreaking book debunks management fads that don't apply to today's workplace and provides the facts, theories, and direction you need to become a 100% Leader. Apply Murphy's leadership lessons and you'll see innovation, productivity, and profits soar, while employee turnover rates plummet. "Hundred Percenters" will bring out the best in your workforce.

    Not only does the book deal with confidence in business, romance, social situations, and all areas of life, it explodes common myths, including why 'over-confidence' and 'under-confidence' are both harmful. Loaded with practical tips on bouncing back from a setback and feeling confident in challenging situations, this inspiring, upbeat book will help fill you with life's X factor.Full of practical tips on feeling confident during job interviews, presentations, networking, and social gatheringsWritten by Paul McGee, bestselling author of "S.U.M.O. (Shut Up, Move On)" and "S.U.M.O. Your Relationships"With this indispensable guide, you'll not only learn how to feel confident, but turn confidence into meaningful life-changing action.

    In this illuminating, in-depth Q & A, “America’s storyteller” lets readers in on his philosophical approach to understanding our nation’s past, as well as a little family secret for overcoming your fears.Tom Roston is a veteran journalist who began his career at The Nation and Vanity Fair magazines, before working at Premiere magazine as a senior editor. He writes a regular blog about nonfiction filmmaking on PBS.org and he is a frequent contributor to The New York Times. He lives with his wife and their two daughters in New York City. Cover design by Adil Dara.

    A guide for creating manuals, online help, and Web publications showing correct grammar, punctuation, and common misspellings of computer topics and terms.