Each lesson is followed by list of key concepts and sample questions to help you study for your ITIL(R) Foundation certification exam. Chapter review questions, modeled after the real exam questions, reinforce your learning for each unit.Written by an ITIL(R) Expert trainer who has taught thousands of students and hundreds of organizations, "Foundations of IT Service Management with ITIL(R) 2011" provides a reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing information required to pass the ITIL(R) Foundations exam, this book goes beyond those basics to also provide a real understanding of ITIL(R) to further your knowledge and abilities as a valuable part of IT/business alignment. Using a case-study approach, real issues are discussed that represents challenges experienced by almost every IT organization.Everyone prepares for the ITIL(R) Foundation certification exam in different ways. Accompanying the book are numerous study aids to support your study preparation on the supporting web site. Whether you are new to IT or a seasoned professional, this book is one you need to aid in your quest for certification.Included in your purchase is access to the online study resources including:- Exercise guide- Audio "learn while you drive" reviews- Sample exams- Exam syllabus- PDF version of the "100 ITIL Exam Questions" bookCompanies in all industries are requiring ITIL(R) Foundation as a minimum requirement for their staff. Whether you are entering IT for the first time or switching jobs, ITIL(R) Foundation certification is a step toward your desired career.

    Now, in Leading with Focus, he shows administrators, principals, and other education leaders how to apply his model to the work of running schools and districts. In this companion to his previous book, Schmoker offers* An overview of the case for simple, focused school and district leadership--demonstrating its power for vastly improving the work of teachers and leaders.* Examples of real schools and districts that have embraced focused leadership--and the incredible results for student learning.* A practical, flexible, and easy-to-follow implementation guide for ensuring focused leadership in schools and districts.All students deserve to learn in schools where educators eschew distractions and superfluous activities to concentrate on what's most important. To that end, this book is an essential resource for leaders ready to streamline their practice and focus their efforts on radically improving student learning.

    The 2010 winner was 28-year-old Brendan Hall and his crew in Spirit of Australia. Although Brendan was the youngest and least experienced skipper in the race, the win was no accident – it was the culmination of years of training, skilled navigation and a leadership style way beyond his years.His skills were soon put to the test – in the middle of a North Pacific hurricane, Brendan went to the rescue of a competing yacht and skippered both boats across one of the most feared oceans in the world. This brutally honest, no-holds-barred account is revealing and instructive, with valuable lessons in leadership and management – as well as never giving up. Thrown in quite literally at the deep end, he is pushed to the limit, and learns lessons you can only learn the hard way.

     When uncovered, purpose becomes our most fundamental guiding principle. Explaining where true purpose lies and demystifying where it doesn't, Craig offers the methods through which anyone can find their purpose. He identifies three pathways that will assess where you are with your purpose and where you should be going. Illustrated by case studies of leaders from all walks of life and industries, Craig shares their unique stories to show how top leaders are energized by their purpose, finding in it the confidence they need to properly evaluate high-stakes decisions and take the optimal action. The best leaders access their purpose especially when facing the unknown, drawing on the source of it to energize themselves. Purpose also redefines their relationships to stress, allowing them to thrive where others just survived, and to postpone momentary, fleeting rewards in favor of leaving a sustained, meaningful impact. Accessible, methodical, and eminently practical, Leading from Purpose offers the comprehensive toolbox with which everyone -- whether a c-suite executive of behind-the-scenes office worker -- can live out their purpose and achieve success on their own terms. If you find yourself in an organization that is struggling to live its purpose, Craig's insights on how to bring your purpose and the organization's purpose into the same room at the same time is game-changing and will redefine your life and career.

    Thrown headfirst into the presidency by the assassination of his predecessor, he led with courage, character, and vision in the face of overwhelming challenges, whether busting corporate trusts or building the Panama Canal. Roosevelt has been a hero to millions of Americans for over a century and is a splendid model to help you master today's turbulent marketplace and be a hero and a leader in your own organization.

    

    He started the Give Kids the World foundation andDignity U Wear charity.

    Based on exclusive interviews and never-before-published material, Leading from Behind investigates the secret world of the West Wing and the combative personalities that shape historic events.Contrary to the White House narrative, which aims to define Obama as a visionary leader, Leading from Behind reveals a president who is indecisive, moody, and often paralyzed by competing political considerations. Many victories—as well as several significant failures—during the Obama presidency are revealed to be the work of strong women, who led when the president did not: then-Speaker Nancy Pelosi; Secretary of State Hillary Clinton; and Valerie Jarrett, his closest adviser and an Obama family confidante, whose unusual degree of influence has been a source of conflict with veteran political insiders.In Leading from Behind, you will learn:· Why Obama's relationship with Israel was poisoned years before he met Israel's prime minister Benjamin Netanyahu· The real reason for Valerie Jarrett's strong hold over both Barack and Michelle Obama· ObamaCare wasn't Obama's idea. It was House Speaker Nancy Pelosi's. And the real reason he danced to her tune.· Obama delayed and canceled the mission to kill Osama bin Laden three times and then committed an intelligence blunder that allowed dozens of high-level members of al Qaeda to escape.· Why Obama destroyed a secret budget deal with House Speaker John Boehner that would have reformed entitlements, slashed spending, and reduced the national debt—without raising taxes· Why Obama is determined to save Attorney General Eric Holder, even though he has mislead and stonewalled Congress about "Operation: Fast and Furious"· Why Obama decided to defy the Tea Party and ditch his plans to end earmarksIn Leading from Behind, Richard Miniter's provocative research offers a dramatic, thoroughly sourced account of President Obama's White House during a time of intense domestic controversy and international turmoil.

    In Kids Deserve It!, Todd and Adam encourage you to think big and make learning fun and meaningful for students. While you're at it, you just might rediscover why you became an educator in the first place. Learn why you should be calling parents to praise your students (and employees). Discover ways to promote family interaction and improve relationships for kids at school and at home. Be inspired to take risks, shake up the status quo, and be a champion for your students. #KidsDeserveIt

    This family mission statement kit will help you: Unite your family around a common sense of purpose and mission Develop more patience and the capacity to solve problems proactively Strengthen you children and family members in a turbulent world Eliminate ineffective family habits Transform family life from a desperate, miserable, day-to-day grind to a family life rich with meaningful relationships

    In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the bookIncludes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace Presents new chapters on leadership and transformational conflict coaching, and organizational systems design This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.

    It has been used in over 40 states and seven countries outside the U.S. He provides practical methods for taking action together that are simple and common sense, that use plain language, produce minimum paper and are actually useful to managers, community members and decision-makers. The book's Results Accountability framework can be used to improve the quality of life in communities, cities, counties, states and nations, including everything from the well-being of children to the creation of a sustainable environment. It can help government and private sector agencies improve the performance of their programs and make them more customer-friendly and effective. Results Accountability is a common sense approach that replaces all the complicated jargon-laden methods foisted on us in the past. The methods can be learned and applied quickly, and all the materials are free for use by government and non-profit organizations and for-profit organizations of five persons or less. In addition to presenting practical methods, this book is also makes a contribution to social theory. The book makes a clear distinction between population and performance accountability. While public and private organizations bear responsibility for their own performance, no organization can claim ownership of the well-being of a whole population. Population accountability is not an extension of performance accountability but a separate, and perpetually unfinished, collective enterprise. The book clearly and completely explains the differences and connections betweenthese two forms of accountability. The Results Accountability progression of thought from results to experience, measures, baselines, story, partners, what works and action can be applied to any population challenge from the highest level consideration of world peace to the economic prosperity of nations and states to the safety of children in a particular community. The same thought progression can be applied to any performance accountability challenge from the management of whole governments to large public and private sector agencies to the smallest program and finally to our personal lives. Results accountability may be the only planning framework of this scope.

    .This book provides tips and strategies to help school leaders improve, neutralize, or eliminate resistant and negative teachers. 1999.

    We wrote this book to capture our ideas about how to best prepare for and command a U.S. Army company-level unit. In the book, we lay out a leadership framework that was very effective for us and, based on feedback from hundreds of readers, is making a significant difference in how others think about leading. One of the best things that emerged out of this project was the idea for creating CompanyCommand and PlatoonLeader, but that is another story. Here is an excerpt from the preface that introduces the book: Combat is the ultimate team sport; the cost of losing is death. As an Army leader, your mission is to build a winning team of disciplined, fit, and motivated soldiers that will accomplish the mission. In this book, you will find some input into to the age-old dialogue on how to create a team and harness its energy to accomplish uncommon results. Leading soldiers is our inspiration; doing so has affected every part of our lives. To begin with, the knowledge that we would command a company motivated us to prepare doggedly for command. This book is a compilation of our research and thinking, validated by experience (both success and failure!). It is not meant to be prescriptive in nature; nor will all these ideas work for you and your situation. Rather, our intent is to spark your thinking and encourage you as you prepare for command. We were fortunate to work with and watch some great leaders in action and to learn from some challenging experiences. Now we are in a position to pass on some of what we have learned. Our desire is that reading this book motivates and challenges you while you prepare for and execute the most honorable mission in the world--leading American soldiers! Finally, many people wonder about the title of the book. We wrote this to clearly explain that: Significance of the title, Taking the Guidon The unit guidon serves to identify the unit, is a symbol of the commander's authority and presence, and represents the collective pride and spirit of all soldiers--past and present--who have served under it. Historically, the guidon accompanied the commander into battle where, in the heat and confusion of the close fight, it emboldened and rallied the soldiers to accomplish the mission. Today, the unit guidon continues to be an honored symbol of the commander's authority and responsibility, and it connects the valorous deeds of past warriors with today's soldiers who continue the proud tradition of selfless service to our Nation. An Army unit conducts a change-of-command ceremony whenever a new commander takes charge. The central rite of this ceremony is the passing of the unit guidon from the outgoing commander to the incoming commander. By taking the guidon, the new commander signals his or her selfless commitment to the traditions, values, and soldiers that the guidon represents.

    A true underdog story. Journey with these young leaders as they do church their way. A diner, driving school and an odd jobs company are just some of the ways this group used to build a thriving church. In "How to Knock Over a 7-Eleven and Other Ministry Training," author and senior pastor Michael Cheshire brings real-life stories to out of the box church work. His humor is unmatched and the insights you get will cut to the core as you journey with him and his team as they build a church from scratch. This book takes you behind the scenes of a radically different way to build a church. It's a valuable resource for those planning to launch a new ministry or for leaders wanting to be more innovative in their community. This is not a story of the traditional church. Michael and his team sacrifice more than a few sacred cows in their pursuit of God's calling. If you're determined to pursue a calling in any type of ministry, this book will only make your fire grow.