Headlee is a talented, honest storyteller, and her advice has helped me become a better spouse, friend, and mother.”  (Jessica Lahey, author of New York Times bestseller The Gift of Failure)Today most of us communicate from behind electronic screens, and studies show that Americans feel less connected and more divided than ever before. The blame for some of this disconnect can be attributed to our political landscape, but the erosion of our conversational skills as a society lies with us as individuals.And the only way forward, says Headlee, is to start talking to each other. In We Need to Talk, she outlines the strategies that have made her a better conversationalist—and offers simple tools that can improve anyone’s communication. For example: BE THERE OR GO ELSEWHERE. Human beings are incapable of multitasking, and this is especially true of tasks that involve language. Think you can type up a few emails while on a business call, or hold a conversation with your child while texting your spouse? Think again.CHECK YOUR BIAS. The belief that your intelligence protects you from erroneous assumptions can end up making you more vulnerable to them. We all have blind spots that affect the way we view others. Check your bias before you judge someone else.HIDE YOUR PHONE. Don’t just put down your phone, put it away. New research suggests that the mere presence of a cell phone can negatively impact the quality of a conversation.Whether you’re struggling to communicate with your kid’s teacher at school, an employee at work, or the people you love the most—Headlee offers smart strategies that can help us all have conversations that matter.

    No book approaches the depth and breadth of Dr. Carol Fleming's It's the Way You Say It." -Patricia Fripp, CSP, CPAE, Keynote Speaker, Executive Speech Coach Make Your Speaking More Impressive Refine your voice, words, and demeanor and speak your mind effectively. It's the Way You Say It offers: Useful vocal self-evaluation tools Valuable tips to solve specific voice problems Expert advice on how to develop a dynamic voice Advice on how to become verbally competent and fluent Practical methods to become well-spoken How to speak with comfort and confidence Steps to become approachable and gracious Professional guidance in conquering stage fright Speech consultant, Dr. Carol Fleming brings unique knowledge and skills to the speaking needs of individuals and corporate clients. She has leveraged her professional background and skills, a Ph.D. from Northwestern University and over thirty years of successfully helping clients to improve their communication skills, to write a book that will benefit the individual to refine their voice, words, and demeanor and speak their mind effectively. Dr. Fleming knows what is important to the adult learner and how to streamline the learning process.

    . . again.Getting angry is easy. Daily irritations, frustrations, and pain poke at us. Feelings of disappointment, hurt, rejection, and embarrassment prod in us. And once the unwieldy cluster of emotions of anger are aroused, our thoughts and actions can feel out of control and impossible to manage.Dr. Gary Chapman, #1 New York Times bestselling author of The 5 Love Languages®, offers helpful-and sometimes surprising-insights into why you get angry and what you can do about it. Using real-life stories and practical principles, Chapman explains how you can channel anger in ways that are healthy and productive. You'll also be equipped to help those you love (including your children) deal with their own anger, as well as effectively deal with those long-simmering feelings of anger toward people in your past.Includes an assessment that will help you discover your personal propensity toward handling anger and how to effectively tame it when it arises.

     The time-tested secrets this book discloses include Cicero’s three-step strategy for moving an audience to action—as well as Honest Abe’s Shameless Trick of lowering an audience’s expectations by pretending to be unpolished. But it’s also replete with contemporary techniques such as politicians’ use of “code” language to appeal to specific groups and an eye-opening assortment of popular-culture dodges—including The Yoda Technique, The Belushi Paradigm, and The Eddie Haskell Ploy. Whether you’re an inveterate lover of language books or just want to win a lot more anger-free arguments on the page, at the podium, or over a beer, Thank You for Arguing is for you. Written by one of today’s most popular language mavens, it’s warm, witty, erudite, and truly enlightening. It not only teaches you how to recognize a paralipsis and a chiasmus when you hear them, but also how to wield such handy and persuasive weapons the next time you really, really want to get your own way.

    Be it hiring a new employee, investing in a financial interest, speaking with your child about drugs, confronting your significant other about suspected infidelity, or even dating someone new, having the ability to unmask a lie can have far-reaching and even life-altering consequences.As former CIA officers, Philip Houston, Michael Floyd, and Susan Carnicero are among the world’s best at recognizing deceptive behavior. Spy the Lie chronicles the captivating story of how they used a methodology Houston developed to detect deception in the counterterrorism and criminal investigation realms, and shows how these techniques can be applied in our daily lives.Through fascinating anecdotes from their intelligence careers, the authors teach listeners how to recognize deceptive behaviors, both verbal and nonverbal, that we all tend to display when we respond to questions untruthfully. For the first time, they share with the general public their methodology and their secrets to the art of asking questions that elicit the truth.Spy the Lie is a game-changer. You may never experience another book that has a more dramatic impact on your career, your relationships, or your future.©2012 Philip Houston, Susan Carnicero, Don Tennant, Michael Floyd (P)2012 Macmillan

    Nonviolent Communication partners practical skills with a powerful consciousness and vocabulary to help you get what you want peacefully.In this internationally acclaimed text, Marshall Rosenberg offers insightful stories, anecdotes, practical exercises and role-plays that will dramatically change your approach to communication for the better. Discover how the language you use can strengthen your relationships, build trust, prevent conflicts and heal pain. Revolutionary, yet simple, NVC offers you the most effective tools to reduce violence and create peace in your life—one interaction at a time.Over 150,000 copies sold and now available in 20 languages around the world. More than 250,000 people each year from all walks of life are learning these life-changing skills.

    Founded in 1912, Dale Carnegie Training has evolved from one man's belief in the power of self-improvement to a performance-based training company with offices worldwide. Dale Carnegie's original body of knowledge has been constantly updated, expanded and refined through nearly a century's worth of real-life business experiences. He is recognized internationally as the leader in bringing out the best in people and over 8 million people have completed a Dale Carnegie course.

    The Anatomy of Peace asks, What if conflicts at home, conflicts at work, and conflicts in the world stem from the same root cause? What if we systematically misunderstand that cause? And what if, as a result, we unwittingly perpetuate the very problems we think we are trying to solve? Through an intriguing story we learn how and why we contribute to the divisions and problems we blame on others and the surprising way that these problems can be solved. Yusuf al-Falah, an Arab, and Avi Rozen, a Jew, each lost his father at the hands of the other's ethnic cousins. The Anatomy of Peace is the story of how they came together, how they help warring parents and children come together, and how we too can find our way out of the struggles that weigh us down. This second edition includes new sections enabling readers to go deeper into the book's key concepts; access to free digital study and discussion guides; and information about The Reconciliation Project, a highly successful global peace initiative based on concepts in The Anatomy of Peace.

    No matter how hard you try to reason with them, it never works. So what’s the solution? How do you talk to someone who’s out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears?In his book, Just Listen, Mark Goulston shared his bestselling formula for getting through to the resistant people in your life. Now, in his breakthrough new book Talking to Crazy, he brings his communication magic to the most difficult group of all—the downright irrational.As a psychiatrist, Goulston has seen his share of crazy and he knows from experience that you can’t simply argue it away. The key to handling irrational people is to learn to lean into the crazy—to empathize with it. That radically changes the dynamic and transforms you from a threat into an ally. Talking to Crazy explains this counterintuitive Sanity Cycle and reveals:• Why people act the way they do• How instinctive responses can exacerbate the situation—and what to do instead• When to confront a problem and when to walk away• How to use a range of proven techniques including Time Travel, the Fish-bowl, and the Belly Roll• And much moreYou can’t reason with unreasonable people—but you can reach them. This powerful and practical book shows you how.

    The truth is, most of it fails to capture what it truly takes to overcome our greatest barrier to a greater life…ourselves. What if everything you ever wanted resided in you like a well of potential, waiting to be expressed? Unfu*k Yourself is the handbook for the resigned and defeated, a manifesto for real life change and unleashing your own greatness.

    The result is a funny and thought-provoking playbook for contemporary families, with more than 200 useful strategies, including: the right way to have family dinner, what your mother never told you about sex (but should have), and why you should always have two women present in difficult conversations… Timely, compassionate, and filled with practical tips and wise advice, Bruce Feiler’s The Secrets of Happy Families: Improve Your Mornings, Rethink Family Dinner, Fight Smarter, Go Out and Play, and Much More should be required reading for all parents.

    Robert Bramson's  proven-effective techniques are guaranteed to help  you right the balance and take charge of your  life. Learn how to: Stand up to anyone --  without fighting. Blunt a sniper's  attack. Get a clam to talk. Cut off a  Sherman tank at the pass. Manage  bulldozers. Get stallers off the dime.  Move a complainer into a problem-solving  mode. Learn the six basic steps that allow you to  cope with just about anyone. Reclaim the power  the rightfully belongs to you in any relationship!

    Brené Brown, “we associate vulnerability with emotions we want to avoid such as fear, shame, and uncertainty. Yet we too often lose sight of the fact that vulnerability is also the birthplace of joy, belonging, creativity, authenticity, and love.” On The Power of Vulnerability, Dr. Brown offers an invitation and a promise - that when we dare to drop the armor that protects us from feeling vulnerable, we open ourselves to the experiences that bring purpose and meaning to our lives. Here she dispels the cultural myth that vulnerability is weakness and reveals that it is, in truth, our most accurate measure of courage.“The Power of Vulnerability is a very personal project for me,” Brené explains. “This is the first place that all of my work comes together. This audio course draws from all three of my books - it’s the culmination of everything I’ve learned over the past twelve years. I'm very excited to weave it all into a truly comprehensive form that shows what these findings and insights can mean in our lives.”Guidance and Insights for Wholehearted LivingOver the past twelve years, Dr. Brené Brown has interviewed hundreds of people as part of an ongoing study of vulnerability. “The research shows that we try to ward disappointment with a shield of cynicism, disarm shame by numbing ourselves against joy, and circumvent grief by shutting off our willingness to love,” explains Dr. Brown. When we become aware of these patterns, she teaches, we begin to become conscious of how much we sacrifice in the name of self-defense -and how much richer our lives become when we open ourselves to vulnerability.“In my research,” Dr. Brown says, “the word I use to describe people who can live from a place of vulnerability is wholehearted.” Being wholehearted is a practice—one that we can choose to cultivate through empathy, gratitude, and awareness of our vulnerability armor. Join this engaging and heartfelt teacher on The Power of Vulnerability as she offers profound insights on leaning into the full spectrum of emotions—so we can show up, let ourselves be seen, and truly be all in.HIGHLIGHTSCultivating shame resilience—the key to developing a sense of worth and belonging.Vulnerability as the origin point for innovation, adaptability, accountability, and visionary leadership.Our emotional armory - how we use perfectionism, numbing, and other tactics to avoid feeling vulnerable.The myths of vulnerability - common misconceptions about weakness, trust, and self-sufficiency.Discovering your vulnerability armor - recognizing what makes us shut down, and how we can change.The 10 guideposts of wholehearted living - essential skills for becoming fully engaged in life.Six hours of stories, warm humor, and transformative insights for living a life of courage, authenticity, and compassion from Dr. Brené Brown.

    Marc Brackett, author of Permission to Feel, knows why. And he knows what we can do. "We have a crisis on our hands, and its victims are our children."Marc Brackett is a professor in Yale University's Child Study Center and founding director of the Yale Center for Emotional Intelligence. In his 25 years as an emotion scientist, he has developed a remarkably effective plan to improve the lives of children and adults - a blueprint for understanding our emotions and using them wisely so that they help, rather than hinder, our success and well-being. The core of his approach is a legacy from his childhood, from an astute uncle who gave him permission to feel. He was the first adult who managed to see Marc, listen to him, and recognize the suffering, bullying, and abuse he'd endured. And that was the beginning of Marc's awareness that what he was going through was temporary. He wasn't alone, he wasn't stuck on a timeline, and he wasn't "wrong" to feel scared, isolated, and angry. Now, best of all, he could do something about it.In the decades since, Marc has led large research teams and raised tens of millions of dollars to investigate the roots of emotional well-being. His prescription for healthy children (and their parents, teachers, and schools) is a system called RULER, a high-impact and fast-effect approach to understanding and mastering emotions that has already transformed the thousands of schools that have adopted it. RULER has been proven to reduce stress and burnout, improve school climate, and enhance academic achievement. This book is the culmination of Marc's development of RULER and his way to share the strategies and skills with readers around the world. It is tested, and it works.This book combines rigor, science, passion and inspiration in equal parts. Too many children and adults are suffering; they are ashamed of their feelings and emotionally unskilled, but they don't have to be. Marc Brackett's life mission is to reverse this course, and this book can show you how.

    And that can make relationships hard, whether with intimate partners, with friends, or in our professional lives. Understanding the motivations and dynamics of these different personality types can be the key that unlocks sometimes mystifying behavior in others—and in ourselves.This book from Suzanne Stabile on the nine Enneagram types and how they behave and experience relationships will guide readers into deeper insights about themselves, their types, and others' personalities so that they can have healthier, more life-giving relationships. No one is better equipped than Suzanne Stabile, coauthor, with Ian Morgan Cron, of The Road Back to You, to share the Enneagram's wisdom on how relationships work—or don’t.• Why do Sixes seem so intimidated and put off by Eights, who only wish the Sixes would stop mulling things over and take action?• Why do Fives seem so unavailable, even to their closest family and friends, while Twos seem to feel everybody else’s feelings but their own and end up irritating people who don’t want their help?• How in the world can Fours be so open and loving to you one day and restrained and distant other times?The Enneagram not only answers these questions but gives us a way out of our usual finger pointing and judging of other people—and finding them wanting, perplexing, or impossible. Suzanne's generous, sometimes humorous, and always insightful approach reveals why all the types behave as they do. This book offers help in fostering more loving, mature, and compassionate relationships with everyone in our lives.