Best of
Communication

2010

The (7L) The Seven Levels of Communication: Go From Relationships to Referrals


Michael J. Maher - 2010
    In (7L) The Seven Levels of Communication, Michael J. Maher tells the inspiring story of real estate agent Rick Masters who is suffering through a down market when he meets a mortgage professional who has built a successful business without advertising or personal promotion. Step by step he learns to change the way he interacts with his clients and begins to focus on people instead of numbers. Yet with each new success comes a new challenge and Rick soon realizes that if he is to fully utilize the lessons of the (7L), he must be willing to change himself as well as his business. He soon learns, however, that the rewards for doing so are far greater than he had ever imagined. (7L) shows Rick how to build a more profitable business and a more fulfilling life in the process. (7L) is available now at www.7LBook.com/Pre.

Everyone Communicates, Few Connect: What the Most Effective People Do Differently


John C. Maxwell - 2010
    It's not about power or popularity, but about making the people around you feel heard, comfortable, and understood.While it may seem like some folks are born with a commanding presence that draws people in, the fact is anyone can learn to communicate in ways that consistently build powerful connections. Bestselling author and leadership expert John C. Maxwell offers advice for effective communication to those who continually run into obstacles when it comes to personal success.In Everyone Communicates, Few Connect, Maxwell shares five principles and five practices to develop connection skills including:finding common ground;keeping your communication simple;capturing people’s interest;how to create an experience everyone enjoys;and staying authentic in all your relationships.Your ability to achieve results in any organization is directly tied to the leadership skills in your toolbox. Connecting is an easy-to-learn skill you can apply today in your personal, professional, and family relationships to start living your best life.

Resonate: Present Visual Stories that Transform Audiences


Nancy Duarte - 2010
    So why then do so many audiences leave feeling like they've wasted their time? All too often, presentations don't resonate with the audience and move them to transformative action.Just as the author's first book helped presenters become visual communicators, Resonate helps you make a strong connection with your audience and lead them to purposeful action. The author's approach is simple: building a presentation today is a bit like writing a documentary. Using this approach, you'll convey your content with passion, persuasion, and impact.Author has a proven track record, including having created the slides in Al Gore's Oscar-winning An Inconvenient TruthFocuses on content development methodologies that are not only fundamental but will move people to action Upends the usual paradigm by making the audience the hero and the presenter the mentor Shows how to use story techniques of conflict and resolution Presentations don't have to be boring ordeals. You can make them fun, exciting, and full of meaning. Leave your audiences energized and ready to take action with Resonate.

Getting More: How to Negotiate to Achieve Your Goals in the Real World


Stuart Diamond - 2010
     Based on more than 20 years of research and practice among 30,000 people in 45 countries, Getting More concludes that finding and valuing the other party s emotions and perceptions creates far more value than the conventional wisdom of power and logic. It is intended to provide better agreements for everyone no matter what they negotiate from jobs to kids to billion dollar deals to shopping. The book, a "New York Times "bestseller and #1 "Wall Street Journal "business best seller, is based on Professor Stuart Diamond s award-winning course at the Wharton Business School, where the course has been the most popular over 13 years. It challenges the conventional wisdom on every page, from win-win to BATNA to rationality to the use of power. Companies have made billions of dollars so far using his new model and parents have gotten their 4-year-olds to willingly brush their teeth and go to bed. Prof. Diamond draws from his experience as a Pulitzer Prize winning journalist at The New York Times, Harvard-trained attorney, Wharton MBA, U.N. Consultant in many countries and manager and executive in many sectors, including technology, agriculture, medical services, finance, energy and aviation. The ROI from reading "Getting "More will make it the best investment you make this year, says Rhys Dekle, the business development head of the Microsoft Games division, which produces X-Box. He added that the book was his team s best investment of the year too. The model was also used to quickly solve the 2008 Hollywood Writer s Strike. The advice is addressed through the insightful stories of more than 400 people who have used Prof. Diamond s tools with great success: A 20% savings on an item already on sale. An extra $300 million profit in a business. A woman from India getting out of her own arranged marriage. Better relationships with the family, including teenagers. Raises at work. Better jobs. Dealing with emotional situations. Meeting one s goals. Finding better things to trade. Solving cultural and political problems, sports conflicts, and ordinary arguments. The book is intended to be used in any situation. The most common response is life changing, beginning on page one. The most inspirational book I have read this year said David Simon, an attorney in San Francisco, CA. This book can change the world, says Craig Silverman, Investment Advisor, Long Island, NY"

As We Speak: How to Make your Point and Have It Stick


Peter Meyers - 2010
    This book is designed to make sure that you’re not one of them. Even for the most self-confident among us, public speaking can be a nerve-racking ordeal. Whether we are speaking to a large audience, within a group, or in a one-on-one conversation, the way in which we communicate ideas, as much as the ideas themselves, can determine success or failure. In this invaluable guide by two of today’s most sought-after communication experts, Peter Meyers and Shann Nix offer a comprehensive approach for tackling the underlying obstacles that almost all of us experience when faced with speaking in public. In As We Speak, you’ll learn to master the three building blocks at the core of their approach:Content: Organize the information you want to convey and construct a clear and lucid architecture of ideas that will lead your listener through a memorable emotional experience.Delivery: Use your body, voice, eyes, and hands in ways that engage your audience and naturally support your message.State: Bring yourself into peak performance condition. Your state is the way you feel when you perform, and it is both the most powerful and most frequently overlooked component of communication.Meyers and Nix show how to apply these principles in a wide variety of situations. You’ll learn how to handle difficult face-to-face conversations with colleagues, friends, and family; how to make the best use of e-mail, phone, video conference, and other technology; and how to communicate in a crisis, when all eyes are on you and emotions are running high. Meyers and Nix also emphasize that effective communication is impossible without first becoming aware of your own true goals and personal beliefs, and they offer helpful tools and exercises that will lead you to greater clarity and self-knowledge.Accessible, inspiring, and laden with useful tips, As We Speak will help you discover your authentic voice and learn to convey your ideas in the most powerful and memorable way possible.

Farnsworth's Classical English Rhetoric


Ward Farnsworth - 2010
    There are very few recent books that tackle the subject, and in this new effort, written with the scholar and orator in mind, Farnsworth collects and discusses the great masters of English prose Lincoln and Churchill, Dickens and Melville, Burke and Paine and, using their own words, proceeds to organize, illustrate, and analyze the most frequently used rhetorical devices with clarity and detail.The way we use our language to convince and cajole is based on timeless principles on repetition and variety, suspense and relief, expectation and satisfaction that have been employed by writers and speakers since the Golden Age of Greece. They can be applied with effect to the construction of simple sentences and paragraphs, or entire compositions. Here, distilled from the best examples in our language, we see those principles in actual use: for the general reader it is an indispensable guide, a highly useful reference, and a rewarding (and even entertaining) source of instruction.

The Naked Presenter: Delivering Powerful Presentations with or Without Slides


Garr Reynolds - 2010
    If "slideware" is used, the slides never steal the show or rise above serving a strong but simple supportive role. The ideas in the presentation may or may not be radical, earth shattering, or new, but there is freshness to the approach and content that makes a lasting impression.In this invaluable resource from the author for the best-selling books Presentation Zen and Presentation Zen Design, you will discover how to get to the core of your message and deliver presentations that are as natural as they are memorable. Whether you are just in the planning stages or need advice for a talk that begins in an hour, you'll find wisdom in The Naked Presenter that you can use to connect deeply with your audience and deliver a great presentation.

How To Do Motivational Interviewing: A Guidebook


Bill Matulich - 2010
    In this concise book, you will learn how to do Motivational Interviewing (MI), the evidence-based, client-centered counseling approach that has demonstrated effectiveness for a range of psychological, behavioral, and health related issues. Rather than the counselor arguing for the client to change, the MI approach helps elicit client's own arguments for behavior change. Some of the topics covered include: how to prepare for an MI session, how to assess your client's motivation using two simple questions, how to ask powerful, strategic questions that move a client toward healthy behavior change, how to handle "resistance" or discord in the therapeutic relationship, and how to give information and advice in the MI consistent way that is acceptable to the client. The author, an experienced psychologist, psychotherapist, public speaker, and MI instructor, shows how simple counseling techniques, taught in any beginning counseling class, can be powerful when used strategically to tap into cliients' own motivation. Anyone who works with people including doctors, nurses, psychologists, addiction counselors, social workers, case managers, family advocates, lay counselors, correctional staff, dentists, life coaches, dietitians, nutritional counselors, physical therapists and others would benefit from the information in this book. The second edition updates the information and concepts presented in the first edition based on recently published texts of MI and adds a useful glossary.

Arresting Communication: Essential Interaction Skills for Law Enforcement


Jim Glennon - 2010
    It explains the essential principles of interaction while providing the skills necessary for those who wish to succeed in the law enforcment (or any other) profession. Whether in the field of public safety or for those private industry, this book should be a mandatory read; it could save your career and perhaps...your life.

Unsilenced: How to Voice the Gospel


James Boccardo - 2010
    Unsilenced: How to Voice the Gospel gives readers the knowledge and confidence to share the Gospel with anybody, at any time. Author James Boccardo has shared his faith in Jesus with Israeli soldiers in Israel, Ethiopians on the Fourth of July, and even the Yale golf team. Unsilenced reviews the Gospel, gives tips on starting conversations with friends or strangers, and examines the typical questions unbelievers always ask. It includes real-life stories where these questions come up-and how to answer them. There are examples of practical applications along the way, giving every Jesus follower the confidence they need to share the Gospel. If the people who claim to know Jesus don't tell the world about Him, who will?

Love and Respect for a Lifetime: Gift Book: Women Absolutely Need Love. Men Absolutely Need Respect. Its as Simple and as Complicated as That...


Emerson Eggerichs - 2010
    Emerson Eggerichs leads couples through the intricacies of a marriage built on Love and Respect. He explores the differences in men and women and how a husband�s need for respect can be balanced by a wife�s need for love. When these needs are mutually recognized and made a priority, a fulfilling and meaningful marriage will be the inevitable result.Love and Respect for a Lifetime makes the ideal gift:It�s all color, photo-filled design makes it inviting for couples to look at together. It is a compilation of Dr. Eggerichs best Love & Respect tips: a quick and easy read that proves enticing to a spouse that might be apprehensive of working through an entire study or book. It�s engaging message validates the core needs of each spouse and gives a message of hope, encouragement and practical time-tested solutions for every marriage rather than focusing on placing blame or judging. It�s ideal as a gift for dating or engaged couples, as well as a wedding or anniversary gift. It�s elegant design invites the recipients to open, read it together and leave out as a display for others to take a closer look at what it means to love her and to respect him.

Secrets of Power Negotiating,15th Anniversary Edition: Inside Secrets from a Master Negotiator


Roger Dawson - 2010
    Thinking "win-win"--looking for that magical third solution in which everyone wins but nobody loses--can be a naive and ultimately unsuccessful approach in today's tough business environment. Power Negotiating teaches that the way you negotiate can get you everything you want and still convince the other side that they won also. This third edition has been completely revised and updated to reflect the changing dynamics of business today. New and expanded sections include: Twenty sure-fire negotiating gambits. How to negotiate over the telephone, by e-mail, and via instant messaging. How to read body language. Listening to hidden meanings in conversation. Dealing with people from other cultures. How to become an expert mediator. Secrets of Power Negotiating covers every aspect of the negotiating process with practical, proven advice, from beginning steps to critical final moves: how to recognize unethical tactics, key principles of the Power Negotiating strategy, why money is not as important as everyone thinks, negotiating pressure points, understanding the other party and gaining the upper hand, and analyses of different negotiating styles.

Speaking Up Without Freaking Out: 25 Techniques For Confident, Calm, And Competent Presenting


Matthew Abrahams - 2010
    

The Legacy of Beezer and Boomer: Lessons on Living and Dying from My Canine Brothers


Doug Koktavy - 2010
    The Legacy of Beezer and Boomer describes Doug Koktavy’s own journey through anticipatory grief when his beloved dogs were dying. During this time, he was engulfed with fear, guilt and hopelessness, but found strength and powerful solutions when he began to listen to his wise dogs. The award-winning book illustrates how we can learn to stay present, cope with emotions, and ultimately find peace in the most difficult situations.

Nobody Ever Told Me (or my Mother) That!: Everything from Bottles and Breathing to Healthy Speech Development


Diane Bahr - 2010
    Nobody Ever Told Me (Or My Mother) That! : Everything from Bottles and Breathing to Healthy Speech Development  fills a missing niche in the child rearing world.  It explains everything from the basics of nursing, to SIDS, to facial massage; finishing with the secrets to good speech development and your child's best natural appearance.  Written by an SLP with over 30 years experience, this book is a wealth of necessary information for any new parent.

The Stranger's Long Neck: How to Deliver What Your Customers Really Want Online


Gerry McGovern - 2010
    Web content specialist, Gerry McGovern, explains that all websites have a small set of tasks, or 'long necks', that are important to its customers and that must be easy to complete or customers will go elsewhere. The Stranger's Long Neck shows how to tune in effectively to what your customers want - and then deliver it with aplomb.Understanding customer needs can be a difficult task when customers are 'strangers', in that he or she is always 'on the outside', particularly so in an online environment. Using case studies including Tetra Pak, Microsoft and the NHS, and illustrated with web shots throughout, The Stranger's Long Neck shows how organisations can use the 'long neck' theory to create and manage efficient and user-friendly websites.

The American Sign Language Handshape Dictionary


Richard Tennant - 2010
    Likely to become indispensable on many educators’ and students’ bookshelves.—CHOICENow, the bestselling resource The American Sign Language Handshape Dictionary has been completely revised with more than 320 new signs and a new DVD. This unique reference can help users locate a sign whose meaning they have forgotten, or help them find the meaning of a new sign they have just seen for the first time. It organizes more than 1,900 ASL signs by 40 basic handshapes and includes detailed descriptions on how to form these signs to represent the different English words that they might mean. ASL students can begin to track down a sign by determing whether it is formed with one hand or two. Further distinctions of handshape, palm orientation, location, movement, and other nonmanual body signals help them pinpoint their search while also refining their grasp of ASL syntax and grammar. A complete English word index provides the option of referring to an alphabetical listing of English terms to locate an equivalent sign or choice of signs.The new DVD shows how each sign is formed from beginning to end. Users can watch a sign at various speeds to learn precisely how to master it themselves. Together, the new edition of The American Sign Language Handshape Dictionary and its accompanying DVD presents students, sign language teachers, and deaf and hearing people alike with the perfect combination for enhancing communication skills in both ASL and English.

Conscious Communication: How to Establish Healthy Relationships and Resolve Conflict Peacefully While Maintaining Independence: A Language of Connection


Miles Sherts - 2010
    Looking for a better, more effective way, to resolve conflict, have more meaningful conversations and build relationships? This is it!

1001 Words You Need to Know and Use: An A-Z of Effective Vocabulary


Martin H. Manser - 2010
    Whether you need guidance for a letter, job application, essay, proposal, interview, or presentation, this book can help you choose the words you need to create the right effect. 1001 Words You Need to Know and Use is organized alphabetically, to help readers quickly find the word they need, and features a clear, easy-to-read design with an attractive two-color text. Each word is defined according to Oxford Dictionaries' latest research and includes sample sentences of real usage drawn from the Oxford English Corpus (the world's largest language databank, with more than two billion words). In addition, many entries include usage notes and word families, showing how related words can be used, with examples of pitfalls to avoid or hints on similar words. For instance, the entry for the verb "mediate" also highlights the different meanings of the related nouns "mediator" and "intermediary". In addition, there is a subject index for quick help on key areas such as application letters, catching attention, writing reports and essays, and advice on how to express yourself persuasively. Learn the words that will help you to describe an event, discuss a topic, speak in an interview, evaluate a point of view, and write more clearly. A gold mine of practical guidance, this valuable language tool contains essential information for anyone wanting to achieve greater success in any written or spoken task.

But He'll Change: End the Thinking That Keeps You in an Abusive Relationship


Joanna Hunter - 2010
    He has a really sweet side. I am all he has. If only his boss wouldn't put him under so much stress. At least he doesn't hit me. He won't do it again. I can't do anything right.In this compassionate book, Joanna V. Hunter helps women face, head on, the excuses they tell themselves that keep them in abusive relationships. Using expert advice complemented by her story and the stories of dozens of other women who have survived and turned away from domestic violence, Hunter teaches women to identify the lies they've accepted, understand what healthy thinking sounds like, stop taking the blame for their partner's behavior, identify power and control plays, and stick up for their own needs and plans for their safety.With each self-defeating message addressed in But He'll Change,Hunter offers counter messages designed to help women build strength and hope. Readers will develop the tools to operate not as victims, but as survivors, understanding the power that they hold to change their lives.

The Language of Towns & Cities: A Visual Dictionary


Dhiru A. ThadaniDouglas Farr - 2010
    The Language of Towns & Cities is a landmark publication that clarifies the language by which we talk about urban planning and design. Everyday words such as "avenue," "boulevard," "park," and "district," as well as less commonly used words and terms such as "sustainability," "carbon-neutral," or "Bilbao Effect" are used with a great variety of meanings, causing confusion among citizens, city officials, and other decision-makers when trying to design viable neighborhoods, towns, and cities. This magnificent volume is the fruit of more than a decade of research and writing in an effort to ameliorate this situation. Abundantly illustrated with over 2,500 photographs, drawings, and charts, The Language of Towns & Cities is both a richly detailed glossary of more than seven hundred words and terms commonly used in architecture and urban planning, and a compendium of great visual interest. From "A" and "B" streets to Zero Lot and Zeitgeist, the book is at once comprehensive and accessible. An essential work for architects, urban planners, students of design, and all those interested in the future of towns and cities, this is destined to become a classic in its field.

How to Study in College


Walter Pauk - 2010
    HOW TO STUDY IN COLLEGE sets students on the path to success by helping them build a strong foundation of study skills, and learn how to gain, retain, and explain information. Based on widely tested educational and learning theories, HOW TO STUDY IN COLLEGE teaches study techniques such as visual thinking, active listening, concentration, note taking, and test taking, while also incorporating material on vocabulary building. Questions in the Margin, based on the Cornell Note Taking System, places key questions about content in the margins of the text to provide students with a means for reviewing and reciting the main ideas. Students then use this technique--the Q-System--to formulate their own questions. The Eleventh Edition maintains the straightforward and traditional academic format that has made HOW TO STUDY IN COLLEGE the leading study skills text in the market.Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

George Lois: The Esquire Covers


George Lois - 2010
    The Esquire Covers at MoMA collects the entirety of that exhibit, many more covers, and unseen images from Lois’s private collection, including personal photographs of the designer at work and outtakes of a shoot with Andy Warhol. George Lois, who led advertising’s creative revolution in the 1960s, was hand-picked by the legendary editor Harold Hayes to convey visually that Esquire—a leading proponent of another creative revolution of the time, New Journalism—was on the cutting edge of profound changes in American culture. With images of JFK, RFK, and Martin Luther King, Jr. watching over Arlington National Cemetery; of Richard Nixon under the makeup-artist’s powder-puff; and of Muhammad Ali as the martyred Saint Sebastian, he did just that.

Stationery Design Now!


Julius Wiedemann - 2010
    These three items, along with your logo, are the pillars of a well-defined corporate identity. Though seemingly ephemeral, the subliminal communications value of elegant stationery cannot be overestimated. The best stationery works hard for you, front-loading your corporate or freelance image, and conveying your company values in the most tangible way. Traditionally, many of the world's most successful companies, whatever their size, have relied heavily on sharply-focused stationery. No matter if you are a lawyer, a tradesman, or a bank, a restaurant, a doctor, an engineer or a university: these three elements of corporate identity are vital for any successful business. This book presents over 200 outstanding stationery projects from companies all over the world, analysing their strengths, with comments from specialists on the role of corporate identity today. For anyone considering new stationery, or even an upgrade, Stationery Design Now! is an indispensible reference work.

Giraffe Juice Workbook: A Nonviolent Communication Games Book ... To Play With


Tania Wolk - 2010
    Would you like to see how Giraffe Language can help you make friends with someone who is hard to get along with? My name is Marvel and I'm a Giraffe. I'm guessing you're a person because it's usually people who like to play with fun books like this one. I wrote this book for you and it's filled with games, puzzles, and word treasure hunts so you can have a good time learning Giraffe Language. Some people like to use Giraffe Language to deal with people who bully. I like to use it to make life fun...because making life fun...fun for me and fun for everyone...is my favorite game in town.

Raising Pure Teens


Jason Evert - 2010
    With the "pornification" of everything from adolescent fashions to primetime television commercials, who can take a chance on withholding from kids the real score on human sexuality?

Psychological Narrative Analysis: A Professional Method to Detect Deception in Written and Oral Communications


John R. Schafer - 2010
    This led to groundbreaking research examining the grammatical differences between truthful and deceptive narratives and the development of organized word and grammar patterns. This robust Psychological Narrative Analysis (PNA) system tests truthfulness in both written and oral communications and provides clues to the communication styles and behavioral characteristics of others. PNA techniques identify specific words, speech patterns, and grammar structures that reveal clues to a personOCOs personality, which helps evaluate the veracity of what they say. The first part of the book presents a full range of PNA techniques in concise, everyday language, including word clues, human communication and deception, lying by obfuscation, lying by omission, the micro-action interview, and testing for deception. Examples accompany each technique where applicable. The second part offers examples of PNA using oral and written communications taken from actual cases or real-life situations. Substantial appendices review the PNA of written and oral communications, along with practice statements for the reader, followed by a PNA of those exercises."

Evolving English: One Language, Many Voices


David Crystal - 2010
    How did this enormous reach come about? And what happens to a language when it is used by so many? In Evolving English, David Crystal, the leading authority on the development of the English language, answers these questions and more.Unlike other histories of the English language, Evolving English is a fully illustrated history, charting the development of the language through images, from the earliest runic inscriptions in Old English and the emergence of a standard variety of English between 1400 and 1800 to the most modern forms of the language, as seen in concrete and text poetry. In telling the story of the language’s growth and change, Crystal draws on examples from English in its various guises and uses—including everyday English, English in the workplace, regional and international varieties, and English in playful and literary expression. Crystal’s accessible and lively linguistic history shows where language is now, where it has been, and—perhaps most important of all—where it is heading. Crystal is not afraid to address the new varieties of the language appearing in world literature, on the Internet, and in cell phone text messages. Both topical and readable, Evolving English shows that the story of the world’s most common language is as diverse and interesting as those words that comprise it.

Fight Less, Love More: 5-Minute Conversations to Change Your Relationship Without Blowing Up or Giving in


Laurie Puhn - 2010
    Hard-pressed for quality time with our partners and spouses, it's easy to fall into a poor communication routine. How can two people who love one another so much have such difficulty talking to one another?Drawing on her expertise in legal mediation and conflict resolution, Puhn's fresh approach gives simple, 5-minute conversations that will instantly improve communication--as well as the quality of relationships. In Fight Less, Love More, learn how to identify and conquer the poor verbal habits, instinctive responses, and emotional reasoning that can cloud judgment and ultimately lead to the deterioration of otherwise healthy relationships.Love is conditional, argues Puhn, and for love to survive, couples don't need to talk more--they need to talk better. With exercises, examples, and sample scripts, Puhn's simple 5-minute strategies promise immediate results and provide long-lasting communication skills that couples can confidently employ when faced with future conflict.

HBR Guide to Persuasive Presentations


Nancy Duarte - 2010
    TAKE THE PAIN OUT OF PRESENTATIONS.Terrified of speaking in front of a group? Or simply looking to polish your skills? No matter where you are on the spectrum, this guide will give you the confidence and the tools you need to get results.Written by presentation expert Nancy Duarte, the HBR Guide to Persuasive Presentations will help you:• Win over tough crowds• Organize a coherent narrative• Create powerful messages and visuals• Connect with and engage your audience• Show people why your ideas matter to them• Strike the right tone, in any situation

Words That Work In Business: A Practical Guide to Effective Communication in the Workplace


Ike Lasater - 2010
    This handbook displays proven communication skills for effectively handling difficult conversations, reducing workplace conflict and stress, improving individual and team productivity, having more effective meetings, and giving and receiving meaningful feedback, thereby creating a more enjoyable work environment.

The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond


Michael Dues - 2010
    As presented by Professor Dues, these lectures will show you how to effectively deal with conflicts of all kinds, using the "win-win" model that has dominated the field for the past six decades.You'll gain effective techniques for handling conflicts in your workplace, other organizational settings, or your personal life, whether you're dealing with supervisors, coworkers, acquaintances, close friends, or family members. You'll learn the best ways to analyze conflicts and work through the steps toward resolving them, including clarifying goals, handling difficult emotions, and negotiating agreements. And you'll grasp the fundamental tricks of the trade that experienced negotiators have long used to deal with even the most seemingly intractable moral and cultural conflicts.While drawing on the latest groundbreaking research, Professor Dues has designed these lectures to be as practical as possible. Requiring no background in conflict management, negotiation, or psychology, they offer you not just knowledge, but strategies and tactics you can put to work in your own life right now. Best of all, you'll be able to see those strategies and tactics in action through 70 professionally acted dramatizations that illustrate different conflict situations at home and in the workplace.You don't have a choice about becoming involved in conflict. You do, however, have a choice about learning to manage it successfully by using the invaluable tools these lectures can give you.

Perfect Phrases for Communicating Change


Lawrence Polsky - 2010
    . . EVERY TIMEEmployees respond to organizational change with worry, fear, and sometimes even panic. Your job is to keep them motivated and focused--so you must choose your words carefully during times of upheaval.Perfect Phrases for Communicating Change has hundreds of ready-to-use phrases for ensuring your employees make the transition with clarity, commitment, and skill. Learn the most effective language for:Articulating new company initiativesResponding to questions with confidenceEasing employees' fearsClarifying roles and responsibilitiesAddressing resistance and performance problemsPraise for Perfect Phrases for Communicating ChangePerfect Phrases for Communicating Change is a wonderful book, filled with practical, solid advice, suggestions, and examples for how to communicate effectively in a time of change."John Krajicek, Executive Professor and Assistant Director of Business Communication Studies, Texas A&M UniversityCommunication during organizational change is everything. The right words at the right time can make all the difference between a successful and unsuccessful change initiative. This is a wonderful resource for finding the right words and sentiments to convey any type of change.Robert J. Marshak, Ph.D., author of Covert Processes at Work: Managing the Five Hidden Dimensions of Organizational Change"Finding the right words to communicate change is challenging, even for the best of managers. In this user-friendly text, Lawrence and Antoine provide hundreds of practical phrases to better prepare managers for the task. The book is rich with insightful suggestions on change messaging considerations and construction." Edward Ferris, Assistant Professor, The New School for Management and Urban PolicyIn my over 20 years of running companies and corporate divisions I have seen a direct correlation between the quality of communication of my managers and their success in the business world. If you aspire to be an effective, efficient, and productive leader then I highly recommend this book. It is an outstanding reference guide and road map for pragmatic yet inspirational communication techniques. Mitch Pisik, President and CEO, Breckwell Products

Value Negotiation: How to Finally Get the Win-Win Right


Horacio Falcao - 2010
    The textbook consists of three parts: in Become a Negotiator, challenge yourself to rethink your foundations and assumptions about negotiation, in Prepare for Negotiation, find out how to choose a negotiation goal and strategy, and anticipate critical moments during negotiation and in Negotiate!, uncover how you can connect with negotiating parties, work towards gaining mutual value, and finally, make the best possible decision. In each part, a wide variety of dialogues, scenarios, discussion questions and exercises have been specially designed to prepare you for commonly experienced situations and settings in negotiation. For university professors, adopting the Value Negotiation book entitles you to request a comprehensive Instructor's Package that includes an Instructor's Manual and a set of teaching slides.

Bypassing No in Business: Selling Your Ideas with Ease: New Body Language and Influence Strategies to Eliminate or Reduce Resistance to Anything


Harlan Goerger - 2010
    Bypassing 'No' in Business will allow you to reduce or eliminate resistance to anything! Cutting edge research in the areas of body language and verbal persuasion, that will allow you to increase your sales, and make selling fun again.

Integral Theory in Action: Applied, Theoretical, and Constructive Perspectives on the Aqal Model


Sean Esbjörn-Hargens - 2010
    Integral Theory in Action provides the first multi-authored overview of such an approach. Integral Theory is the result of 30 years of research and is being applied in over 35 distinct disciplines. This volume brings together two dozen leading scholar-practitioners who are actively applying integral principles and who address a range of issues from an integral perspective including: climate change, embodiment, feminist aesthetics, community discourse, treatment of depression, developmental theory, and global ethics. The strengths, limitations, and potential of Integral Theory and Ken Wilber's AQAL model are weighed by each contributor. This collection pushes the field of Integral Theory in new ways and new directions, and provides a comprehensive overview that makes it an invaluable resource for any integral effort.

TIME Your Brain: A User's Guide


Jeffrey Kluger - 2010
    long and weighs less than 3 lb. It has no moving parts and makes not a sound. And yet it is the home of dreams, of songs, of wisdom, of philosophy, of love, of awareness itself. The greatest computer ever built is, of course, the human brain. For almost as long as we've been thinking creatures, we've wondered about the galaxy of experiences, emotions and insights that lives within every one of us. You have your heart; you have your limbs. You are your brain. The editors and writers of TIME invite you to explore that wondrous place that is the seat of your being. What does science tell us about how we learn, how we mature, why our minds grow old? How does memory work--and why does it so often fail to work? How can babies learn multiple languages before they're 5 years old, while adults must struggle for years to master a single new one? What does it mean to be a genius? What does it mean merely to be conscious? These and other questions are being explored by investigators across the sciences, and TIME has gone out in search of them. At labs and universities around the world, researchers are gaining new understanding of the differences between the brains of men and women, the neurochemical magic behind feelings of romance, the mystery of good and evil. They are learning new things about addictions and disorders and the myriad ways minds can break down. And they are learning how to fix them too. The Brain: A User's Guide will give you a whole new view of how your brain works and ways you can use that understanding to help yourself become wiser, happier, even healthier. You will never think of the world inside your head the same way again.

Founding Fictions


Jennifer R. Mercieca - 2010
    By re-telling the stories that Americans have told themselves about citizenship, Mercieca highlights an important contradiction in American political theory and practice: that national stability and active citizen participation are perceived as fundamentally at odds.

The Business Playground: Where Creativity and Commerce Collide


Dave Stewart - 2010
    It shows why business needs creative thinking to compete in today's economy.

The Handbook of Critical Intercultural Communication


Thomas K. Nakayama - 2010
    A consolidated resource of works that highlights all aspects of this developing field, its historical inception, logics, terms, and possibilitiesTraces the significant historical developments in intercultural communicationHelps students and scholars to revisit, assess, and reflect on the formation of critical intercultural communication studiesPosits new directions for the field in terms of theorizing, knowledge production, and social justice engagement

Preaching in an Age of Globalization


Eunjoo Kim - 2010
    This is the first book to address preaching that promotes solidarity across these differences. Preaching needs to be targeted to specific contexts. But how can a preacher handle specific contexts when we live in a globalized world? What does local context mean and who defines it? Kim develops the concept of trans-contextual preaching to show how preachers can respect diversity and global connections. She develops a new theology of preaching, examines the modes of biblical interpretation appropriate for trans-contextual preaching, and explores designs for sermons. Sample sermons from the author provide excellent illustrations.

Six Degrees of Connection: How to Unlock Your Leadership Potential


Liz Dow - 2010
    As long-term CEO of LEADERSHIP Philadelphia, author Liz Dow has encountered a unique type of leader-an individual who mobilizes and inspires others to take action, a person who seems to know everyone and gets things done behind the scenes. She recognized such people as "Connectors" and asserts that they are the new leaders. LEADERSHIP aims to mobilize and connect these leaders to serve the greater community through leadership development training and seminars. Inspired by The Tipping Point, Dow initiated a groundbreaking study of Connectors, examining what they do and how they do it. Ten competencies emerged, and each is illustrated by the story of one of the Connectors they studied. Each chapter guides the reader through a definition of the skills required, habits that derail connection, a self-assessment, and a menu of actions required to take to improve one's skills and become a Connector.

Primate Neuroethology


Michael L. Platt - 2010
    As Charles Darwin wrote in his Notebook M, "He who understands baboon would do more toward metaphysics than Locke." Darwin recognized that behavior and cognition, and the neural architecture that support them, evolved to solve specific social and ecological problems. Defining these problems for neurobiological study, and conveying neurobiological results to ethologists and psychologists, is fundamental to an evolutionary understanding of brain and behavior. The 'neuroethological' approach envisioned by Darwin, pioneered by the European ethologists, and refined by modern neurobiologists and biologists, has provided rich insights into the minds of several nonhuman animals such as bats, electric fish, and songbirds. In stark contrast, studies of the function and structure of primate brains too often focus on more general cognitive processes and neural measures (e.g., brain size), while neglecting species-typical behaviors. A more promising, and biologically plausible, approach to understanding our place in nature would be to move beyond such coarse approaches and investigate the anatomy and physiology of particular brain systems as they relate to species-typical behaviors. That is, we must develop a neuroethology of primate behavior and cognition. The goal of this book is to do just that. It collects, for the first time in a single book, information on primate behavior and cognition, neurobiology, and the emerging discipline of neuroethology. Here leading scientists in several fields review work ranging from primate foraging behavior to the neurophysiology of motor control, from vocal communication to the functions of the auditory cortex. The resulting synthesis of cognitive, ethological and neurobiological approaches to primate behavior yields a richer understanding of our primate cousins that also sheds light on the evolutionary development of human behavior and cognition.

Dirty Sign Language: Everyday Slang from "What's Up?" to "F*%# Off!"


James T. Van - 2010
    Let's start signing!

Direct and Digital Marketing in Practice


Brian Thomas - 2010
    Featuring a chapter by Derek Holden, Founder and Managing Director of the Institute of Direct Marketing, Direct and Digital Marketing in Practice covers vital issues such as: the new marketing landscape; gaining customer insight; integrating traditional and digital media; and campaign planning and budgeting.

Present with Impact and Confidence: Teach Yourself


Amanda Vickers - 2010
    By virtue of its logical structure, all-encompassing content and clear but engaging writing it will take the terror out of presenting on any occasion. Not only does it teach you how to present with impact and confidence in a business context it will also guide you through the everyday challenges of communicating in every way, from speaking at weddings to impromptu speaking in an informal setting. Everything in life is a presentation and this book shows you how to overcome nerves and anxiety to bring the 'wow' factor to your presentation.As companies increasingly regard public speaking as an essential management skill, the demand for books that offer sensible, practical advice will continue to grow. As a readable, stimulating title full of knowledge that can be put into use straight away, Present with Impact and Confidence will have popular and enduring appeal.NOT GOT MUCH TIME?One and five-minute introductions to key principles to get you started.AUTHOR INSIGHTSLots of instant help with common problems and quick tips for success, based on the authors' many years of experience.TEST YOURSELFTests in the book and online to keep track of your progress.EXTEND YOUR KNOWLEDGEExtra online articles at www.teachyourself.com to give you a richer understanding of presenting.THINGS TO REMEMBERQuick refreshers to help you remember the key facts.TRY THISInnovative exercises illustrate what you've learnt and how to use it.

Make What You Say Pay!


Anne Miller - 2010
    In Make What You Say Pay!, Anne presents 50+ business stories of how this technique was used to melt resistance, simplify complexity, build loyalty, and close deals. Concise, clear and with a dash of wit, Make What You Say Pay! shows how to integrate metaphors strategically into your world to get results. Stories range from the lawyer who won millions of dollars with a metaphor, to the ad executive who changed groupthink, to a U.S. President who finessed a ticklish situation with metaphor. What you say matters, and in Make What You Say Pay!, you'll discover how metaphor mastery leads to a competitive edge, higher visibility, and a stronger bottom-line.

300+ Successful Business Letters for All Occasions


Alan Bond - 2010
    A wealth of new material in this edition covers virtually all varieties of electronic communication, including business e-mail, job application and résumé samples, and information on networking and corresponding via the Internet as a means of seeking new career opportunities. This new edition has been given a brand-new graphic design, includes a new section on e-mail etiquette, and features improved and appealing page layouts that are more useful than ever.