The text provides a thorough, how-to explanation of each of the steps of the design process--from initial contact with the client to a completed master plan. The text's numerous illustrations and useful case study examples offer a rich learning experience for students. Whether you are just starting your design career or are a current practitioner, this valuable resource is sure to enhance your skills and knowledge.

    Numerous examples throughout provide readers with real-life applications of the concepts of analog and digital communications systems, while chapter-end questions and problems give them a chance to test and review their understanding of fundamental and key topics. Modern digital and data communications systems, microwave radio communications systems, satellite communications systems, and optical fiber communications systems. Cellular and PCS telephone systems coverage presents the latest and most innovative technological advancements being made in cellular communication systems. Optical fiber communications chapter includes new sections on light sources, optical power, optical sources and link budget. Current topics include trellis encoding, CCITT modem recommendations, PCM line speed, extended superframe format, wavelength division multiplexing, Kepler's laws, Clark orbits, limits of visibility, Satellite Radio Navigation and Navstar GPS. For the study of electronic communications systems.

     Remember what coaching's really about. It's about looking for ways to touch the soul, and having someone's life change. Coaching simply can't be sold like other things are sold. And that turns out to be good news. Once you begin practicing true connection, you become successful. In 37 Ways to BOOST Your Coaching Practice, Steve Chandler shows just what steps to take - and the 17 lies to avoid - to give your prospective clients a powerful experience of the work you do. Learn to fill your practice by moving beyond coaching-as-a-concept. Creating clients happens one coaching conversation at a time, one true connection at a time.

    It covers every aspect of call center management - service level, forecasting, scheduling, resource calculations, metrics, quality, budgeting, reporting, strategy and key enabling technologies - in a format that is well-organized and easy to understand. The updated and expanded edition contains important new information, including: Trends in customer expectations; Best practices in performance reports and objectives; How to create an effective customer access strategy appropriate for today's environment; How to manage multichannel contacts with quality; New technologies, and how they're changing customer contact services; Improving the call center's strategic impact and ROI; New case studies and examples from Wells Fargo, Starbucks, Aetna and many others.

    Along the way, he shares exclusive interviews with political commentator Sean Hannity, former Arkansas Governor Mike Huckabee, cooking sensation Paula Deen, and pop singer Amy Grant, always hoping to go from bitter to better.Endorsements:"In Dispatches From Bitter America this 'Great American' finds that not only is our American way of life under attack, but also that most Americans do in fact love God, this country, their families, and are anything but bitter!"Sean Hannity, New York Times best-selling author, FOX News host of Hannity"Todd Starnes combines sound research with his signature wit to tell the stories of regular Americans who are standing up to a secular movement that seeks to remove all religious expression from the public square. This is a compelling book that puts our entire existence into the perspective of eternity."Tony Perkins, president, Family Research Council"You will cheer for America while laughing your head off!"Matt Patrick, News/Talk 740 KTRH in Houston, TX"Todd Starnes captures the sentiments many Americans feel as they helplessly watch the traditional values they grew up with being stomped out and over-ruled by political correctness.  Todd's stories will strike a chord, whether it's 'The War on Christmas,' 'Tag, You're Out,' or 'The Chocolate Czar.' Brownies now banned from school?  Bah humbug."Gretchen Carlson, co-host, Fox and Friends"Dispatches from Bitter America features Todd Starnes at his best. With his trademark wit, Todd tackles questions being asked by Americans who wonder what is happening to our country. Starnes manages to get to the heart of the matter in a way that is both packed with information and sprinkled with humor. Todd Starnes is a man of immense faith, madly in love with our country, and endowed by his Creator with the unique talent to tell a story like very few can. Simply put, Dispatches From Bitter America is the best book that I have read this year!"Jeff Katz, morning host, Talk Radio 1200 in Boston, MA"Todd Starnes is a masterful storyteller. In Dispatches of a Bitter America, he offers commentary on today's current events through the lens of a self-proclaimed gun toting, fried-chicken-eating son of a Baptist. Todd has always been one of my favorite news personalities and good friends. Now he is one of my favorite storytellers. Warning: don't start reading this book unless you are prepared to finish it. It's just that good."Thom S. Rainer, president and CEO, LifeWay Christian Resources

    The book offers a new account of two of the most important historical events in the period since World War II--the mass migration to the suburbs and the rise of the environmental movement. This work offers a valuable historical perspective for scholars, professionals, and citizens interested in the issue of suburban sprawl.

    Across the nation cities and metropolitan areas, and the networks of pragmatic leaders who govern them, are taking on the big issues that Washington won't, or can't, solve. They are reshaping our economy and fixing our broken political system."The Metropolitan Revolution" is a national movement, and the book describes how it is taking root in New York City, where efforts are under way to diversify the city's vast economy; in Portland, Oregon, which is selling the sustainability solutions it has perfected to other cities around the world; in Northeast Ohio, where groups are using industrial-age skills to invent new twenty-first-century materials, tools, and processes; in Houston, where a modern settlement house helps immigrants climb the employment ladder; in Miami, where innovators are forging strong ties with Brazil and other nations; in Denver and Los Angeles, where leaders are breaking political barriers and building world-class metropolises; and in Boston and Detroit, where innovation districts are hatching ideas to power these economies for the next century.Bruce Katz and Jennifer Bradley highlight these success stories and the people behind them in order to share lessons and catalyze action. This revolution is happening, and every community in the country can benefit.

    The area immediately next to Luna had already been stripped and, because, as many believed, nothing was left to hold the soil to the mountain, a huge part of the hill had slid into the town of Stafford, wiping out many homes.Over the course of what turned into an historic civil action, Hill endured El Nino storms, helicopter harassment, a ten-day siege by company security guards, and the tremendous sorrow brought about by an old-growth forest's destruction. This story--written while she lived on a tiny platform eighteen stories off the ground--is one that only she can tell.Twenty-five-year-old Julia Butterfly Hill never planned to become what some have called her--the Rosa Parks of the environmental movement. Shenever expected to be honored as one of Good Housekeeping's "Most Admired Women of 1998" and George magazine's "20 Most Interesting Women in Politics," to be featured in People magazine's "25 Most Intriguing People of the Year" issue, or to receive hundreds of letters weekly from young people around the world. Indeed, when she first climbed into Luna, she had no way of knowing the harrowing weather conditions and the attacks on her and her cause. She had no idea of the loneliness she would face or that her feet wouldn't touch ground for more than two years. She couldn't predict the pain of being an eyewitness to the attempted destruction of one of the last ancient redwood forests in the world, nor could she anticipate the immeasurable strength she would gain or the life lessons she would learn from Luna. Although her brave vigil and indomitable spirit have made her a heroine in the eyes of many, Julia's story is a simple, heartening tale of love, conviction, and the profound courage she has summoned to fight for our earth's legacy.

    How did this happen and what can we do about it? Everyone needs and deserves housing. But today our homes are being transformed into commodities, making the inequalities of the city ever more acute. Profit has become more important than social need. The poor are forced to pay more for worse housing. Households are subjected to eviction and foreclosure. Communities face gentrification and displacement. And the benefits of decent housing are only available for those who can afford it. In Defense of Housing is the definitive statement by leading urban planner Peter Marcuse and sociologist David Madden. They diagnose the causes and consequences of the housing crisis and detail the need for progressive alternatives. Minor policy changes will not solve they problem, they argue. Rather, the housing crisis has deep political and economic roots, and therefore requries a radical response.

    The author charts such areas as the physical, intellectual, verbal and emotional changes the child is going through, and examines the emotional and psychological developments the father may be experiencing.

    Glitter tried to save music's soul, but was too commercial to be cutting edge for long. Then, in 1974, a rescue movement arrived. Three chords, black jeans, a pair of shades, and a whole lot of attitude made music that matched the facts of life on its home ground, mid-70's New York City's East Village. The initiators of punk, Richard Hell, Tom Verlaine, and Patti Smith had one foot in nineteenth-century French symbolist poetry and the other in the raw sound of their predecessors such as the Velvet Underground. This first-hand account of a little-documented era features luminaries such as Lou Reed, Iggy Pop, David Bowie, Debbie Harry, Divine, Devo, and the New York Dolls, and tells of the gigs at CBGB hitting the news as Warhol and his glittering crew descended. What began as a unique blend of fin-de-sièe ennui and razor-sharp rock became anarchic frenzy and safety pins, overrun by gutter decadence and stupid-chic. With Malcolm McLaren hijacking the scene's momentum, the Blank Generation plunged into excess and eventual ruin, its survivors making the leap into mainstream.

    SOAR takes the Appreciative Inquiry philosophy and applies it to provide a strategic thinking and dialogue process. The authors have been instrumental in developing this process and will share the concept and case studies to give you the confidence to try SOAR.

    They had packed up their family in Vancouver, BC, and moved to Delft to experience the biking city as residents rather than as visitors. A year earlier they had become unofficial ambassadors for Dutch cities with the publication of their first book Building the Cycling City: The Dutch Blueprint for Urban Vitality.   In Curbing Traffic: The Human Case for Fewer Cars in Our Lives, Melissa and Chris Bruntlett chronicle their experience living in the Netherlands and the benefits that result from treating cars as visitors rather than owners of the road. They weave their personal story with research and interviews with experts and Delft locals to help readers share the experience of living in a city designed for people.   In the planning field, little attention is given to the effects that a “low-car” city can have on the human experience at a psychological and sociological level. Studies are beginning to surface that indicate the impact that external factors—such as sound—can have on our stress and anxiety levels. Or how the systematic dismantling of freedom and autonomy for children and the elderly to travel through their cities is causing isolation and dependency.   In Curbing Traffic, the Bruntletts explain why these investments in improving the built environment are about more than just getting from place to place more easily and comfortably. The insights will help decision makers and advocates to better understand and communicate the human impacts of low-car cities: lower anxiety and stress, increased independence, social autonomy, inclusion, and improved mental and physical wellbeing.   The book is organized around the benefits that result from thoughtfully curbing traffic, resulting in a city that is: child-friendly, connected, trusting, feminist, quiet, therapeutic, accessible, prosperous, resilient, and age-friendly.   Planners, public officials, and citizen activists should have a greater understanding of the consequences that building for cars has had on communities (of all sizes). Curbing Traffic provides relatable, emotional, and personal reasons why it matters and inspiration for exporting the low-car city.

    A critical history of planning in theory and practice in the twentieth century, as well as of the social and economic problems and opportunities that gave rise to it Trenchant, perceptive, global in coverage, this book is an unrivalled account of its crucial subject Comprehensively revised to take account of abundant new literature published since its original appearance, and to view the 1990s in historical perspective Reviews the development of the modern planning movement over the entire span of the twentieth century

    Grizzard's millions of steadfast fans will be tickled pink (even red) by the outrageous verbal lashings he administers to our most revered cultural traditions, taboos, and rock stars.