The reason is simple: no matter what you think you're saying, your words, gestures, and tone of voice can actually communicate something entirely different.Too often, negative micromessages undermine morale, business opportunities, and ultimately your organization. Micromessaging examines the nuanced behaviors that we all blindly use and react to in our dealings with others. Yet as Young points out, these micromessages can reveal a lot about our own-and our superiors'-biases and preconceived notions. Learning how to constructively address these behaviors can bring about positive change.Young offers a common language for encouraging open discussion in the workplace, along with skills to identify and address familiar micromessages; tools for deploying microadvantages; and real-life workplace scenarios, self-assessments, and solutions that help readers interpret and alter ingrained behaviors and their effects. He delivers valuable information onCruicial leadership skills and how to acquire themUniversal workplace cultural issuesHow expectations affect the performance of othersWays to speak fairly, not falselyTechniques that eliminate group thinkHow to reset the filters you use to screen othersBased on research from MIT, Young's approach has already helped numerous Fortune 500 clients, including Merck, Intel, Lockheed Martin, Starbucks, IBM, Boeing, Wells Fargo, Bank of America, Cisco, and Raytheon to increase leadership effectiveness. With its proven wisdom, you can experience what so many business executives worldwide have discovered and make it a powerful part of your leadership skill set.

    As a husband and the father of four young boys, Lencioni realized the discrepancy between the time and energy his clients put into running their organizations and the reactive way most people run their personal lives. Having experienced the stress of a frantic family firsthand, he and his wife began applying some of the tools he uses with Fortune 500 companies at home, and with surprising results.

    Bestselling author Dale Carnegie shows you how to make every day more exciting and rewarding—how you can get more done, and have more fun doing it. Dale Carnegie's time-tested advice will help you to: -Make other people feel important—and do it sincerely -Avoid unnecessary tension—save your energy for important duties -Get people to say yes—immediately -Turn routine tasks into stimulating opportunities -Spot a sure-fire way of making enemies—and avoid it -Smile in the face of criticism—you've done your very best! How to Enjoy Your Life and Your Job will help you create a new approach to life and people and discover talents you never knew you had. Dale Carnegie can help you get the most out of yourself—all the time. Start developing your innate strengths and abilities—start enriching your life today!

    Each chapter utilizes case studies and numerous examples. Mathematical and technical sections can be skipped without loss of continuity. Most textbooks do not include models and decision support systems robust enough for industry, but that is not true of this new edition.The accompanying CD-ROM also features the return of two simulations, the Computerized Beer Game and the Risk Pool Game and a computerized tool. These simulations help users develop and execute supply chain contracts while also illustrating many of the concepts discussed in the text.

    Fox, and Ken Burns, who offer advice about life, success, and happiness—how to take chances, follow one’s passions, overcome adversity and inertia, commit to something greater than ourselves, and more. Along the way, Katie Couric reflects on her own life, and on the shared wisdom, and occasional missteps, that have guided her from her early days as a desk assistant at ABC to her groundbreaking work as a broadcast journalist. Moving and empowering, The Best Advice I Ever Got is for all of us, young or old, who want to hear from some of today’s best and brightest about how they got it right, got it wrong, and came out on top—so we can too.Now with additional contributors!

    As it happens, those of us who concluded “the guy’s just nuts” were right: a fair number of those impossible-to-get-along-with employees actually do have full-fledged personality disorders. In Toxic Coworkers, the authors help us to recognize a variety of common personality traits and disorders, understand how they come about, and learn to develop effective strategies for dealing with them. So the next time the narcissist who runs the front desk is bugging you, or you need to squeeze a favor out of the schizoid who handles inventory, you’ll know exactly what to do.

    "Coaching for Breakthrough Success" introduces the groundbreaking Situational Coaching Model, which provides coaches the flexibility they need to navigate seamlessly from one coaching paradigm to another.Jack Canfield is one of the world's leading experts in personal effectiveness and the bestselling author or coauthor of "Chicken Soup for the Soul," "The Success Principles," "Key to Living the Law of Attraction," and "The Power of Focus." Dr. Peter Chee is President and CEO of global learning solutions firm ITD World.

    Let Deduct It! show you how to maximize the business deductions you're entitled to -- quickly, easily and legally. This comprehensive, yet easy to read book is organized into practical categories featuring common deductions, including: start-up expenses operating expenses health deductions vehicles travel entertainment meals inventory equipment and many more The 6th edition is completely updated with all the latest tax information, eligibility requirements and tax rates for 2008 returns. Whether your business is just starting or well-established, Deduct It! is indispensable to your venture.

    Recently divorced, she had a high school diploma, no savings and no clue how she was going to feed four young children. But just one year later, she was a partner in Venture Communications. Ten years on, she was CEO, poised to grow the business into one of Canada’s largest independently owned marketing firms. Today, as a co-star of the CBC TV hit Dragons’ Den, she is one of the country’s most sought-after female entrepreneurs. The secret of her journey from poverty to the corner office? The art of persuasion, as she explains with wit and unusual candour in this, her first book.Blending her own frank and highly entertaining stories with compelling social science, she explains how to persuade both in the boardroom and in everyday life: the crucial importance of a particular kind of listening; how to get people to buy into your ideas; how to attract followers and deal with naysayers; the art of storytelling; how to turn mistakes to your advantage; and how to seize opportunities where others see only roadblocks. Anyone, she believes, can be persuasive—just look how good we are at persuading ourselves we can’t do things. Using the tricks of her trade and insights from her own fascinating experiences with some of Canada’s leading companies, Dickinson explains how to master the art of persuasion, without an M.B.A., to achieve maximum success in business—and in life.

    Emphasising the need for compassionate, relational responses to these often misunderstood young people, Betsy offers an array of practical strategies and insights to enable those responses, whilst conveying her core subject with confidence and clarity. An important, generous and timely publication.Louise Michelle Bombèr, Strategic Attachment Lead Teacher Therapist0600As a parent myself I have found this book to be such a useful tool. To have a basic understanding of how the brain works has given me greater confidence as a parent in handling my children calmly and remaining empathetic even when I don't always understand the reasons behind their behaviour. I value the comprehensible and practical tips that are listed in this book of how you can develop the connection and healing relationship with the child in your care. It's beautifully written with such profound insight that is essential for any caring person working with children.Dannii Gray, Parent0600This book is easy to read using plain, clear language - free of jargon. It has really helpful suggestions that could be used in both professional and home settings.Liz Hall, Parent and Police Child Protection Investigator and Trainer0600Simplifying and condensing the complex world of childhood trauma into tangible, easy to grasp terms, de Thierry shows her mastery of the field in this handy guide. Her conversational style translates the neuroscience of trauma into supportive, concrete steps that any helping adult can apply to the children in his or her life. Empathy for the reader and patience for these vulnerable youth are ever-present as de Thierry herself models the restorative power of relationships. Such a hopeful and comforting read!Kendra Morris-Jacobson, Oregon Post Adoption Resource Center (ORPARC)0600What this 'simple guide' does elegantly and quickly is bring a large amount of research - from psychology, social work, neuroscience, biochemistry and genetics - directly to the busy but interested professionals, parents and carers working in this field. It translates complex ideas into 'practice-rich' language for adults who need to understand the inner worlds of children, rather than simply explore their 'wishes and feelings'.From the foreword by Professor David Shemmings OBE0200Full of helpful information and advice, this is the perfect introduction to child trauma for any adult caring for or working with a child who has experienced trauma. It explains what trauma is, how it affects children and what adults can do to facilitate recovery.04001: Understanding trauma. 2: The impact of trauma. 3: Helping a child become calm. 4: Frustrating behaviour from traumatised children. 5: Key approaches to help children recover. 6: Important things to consider when offering support. 7: Getting your head around different therapies.01000301http://www.biblioimages.com/jkp/getim...

    Within 10 minutes of meeting a couple, they can predict who will stay happily together or who will split up, with 94% accuracy. Based on their findings on the ingredients to a happy, lasting love life, they have now created an easy series of eight dates, spanning:- commitment & trust - conflict resolution- intimacy & sex - fun & adventure- work & money- family values - growth & spirituality- goals & aspirationsEight Dates draws on rigorous scientific and psychological research about how we fall in love using case studies of real-life couples whose relationships have improved after committing time to each other and following the dates. Full of innovative exercises and conversation starters to explore ways to deepen each aspect of the relationship, Eight Dates is an essential resource that makes a relationship fulfilling.'Can a marriage really be understood? Yes it can. Gottman shows us how' Malcolm Gladwell, author of Blink

    Yet many companies and organizations encourage their leaders to coach teams without ever teaching them how and without creating a culture that supports coaching.Nathan Jamail—a leading consultant, professional speaker, and the president of his own group of businesses—trains coaches at several Fortune 500 companies and learned that it takes not only different skills to achieve success, but a truly effective coach needs an organizational culture that creates and multiplies the success of every motivated team member. The Leadership Playbook shows leaders the skills necessary to be an effective coach and to build effective teams by:Fostering employees’ belief in the culture of a companyResolving issues proactively rather than reactively and creating an involvement that constantly pushes employees to be their bestFocusing on the more humane principles of leadership—gratitude, positivity, and recognition—that keep morale highHolding teams and individuals accountableConstantly recruiting talent ("building the bench") rather than filling positions only when they are emptyCombining research, interviews, and inspiring stories with the lessons that have earned Jamail the respect of the world’s foremost corporations including CISCO, FedEx, Sprint, the U.S. Army, and State Farm; The Leadership Playbook will dominate the category for years to come.

    But as risk expert Gerd Gigerenzer shows, the surprising truth is that in the real world, we often get better results by using simple rules and considering less information. In Risk Savvy, Gigerenzer reveals that most of us, including doctors, lawyers, financial advisers, and elected officials, misunderstand statistics much more often than we think, leaving us not only misinformed, but vulnerable to exploitation. Yet there is hope. Anyone can learn to make better decisions for their health, finances, family, and business without needing to consult an expert or a super computer, and Gigerenzer shows us how.Risk Savvy is an insightful and easy-to-understand remedy to our collective information overload and an essential guide to making smart, confident decisions in the face of uncertainty.

    In the moment, those situations require strength, patience, perseverance and courage. With time, those struggles provide us lessons for how to be better leaders. Bobby Herrera learned to see those struggles as gifts. As the co-founder and CEO of Populus Group, Bobby never imagined the challenges of building a $500 million organization that serves tens of thousands of people. Throughout his life, he experienced the divergence between the intentional leader he wanted to be, and the less engaged version of him that showed up at the office every day. One day at a company meeting, he decided to share a story about one of his first struggles as a young adult. That story, a pivotal experience that had transformed Bobby's life, inspired his employees with its radical transparency, humility and the idealism of Bobby's dreams for the company. In The Gift of Struggle, Bobby shares twelve of those stories from his leadership journey. Each chapter shares the details of the story, the broader lesson any leader can apply, a set of questions to reflect on, and an afterword for how the story later unfolded in Bobby's life. Building on Bobby's efforts, this book inspires readers to find their own stories, share their gifts of struggle with others, and become the leader they imagine they can be.

    Stress and mental ill health currently costs the United States economy $300 billion a year. Modern businesses continue to place huge emphasis on technical training, yet a lot of what determines the success or failure of organisations has nothing to do with the sort of hard skills taught at business school; instead, it comes down to the degree of emotional intelligence circulating in the workplace.This is a book that introduces us to twenty core emotional skills that can help businesses to flourish. They range from giving honest feedback, to accepting that it's OK to fail, to addressing jealousies and insecurities within teams. We learn about how our childhoods continue to have an often unhelpful impact on how we deal with colleagues, and the best ways we might speak so that others will listen.The book is informed by the practical work that the Learning and Development division of The School of Life carries out, endeavoring to change the culture within organisations around the world through teaching teams the art of emotional intelligence.