Drawing on years of experience as successful SEO consultants, Jennifer Grappone and Gradiva Couzin provide detailed, practical, and often surprisingly simple techniques for improving results. Their simple strategies include setting SEO goals, site optimization, developing and implementing a strategy that might include both free and paid efforts, and tools for monitoring trends, measuring the competition, and tracking results.

    It covers every aspect of call center management - service level, forecasting, scheduling, resource calculations, metrics, quality, budgeting, reporting, strategy and key enabling technologies - in a format that is well-organized and easy to understand. The updated and expanded edition contains important new information, including: Trends in customer expectations; Best practices in performance reports and objectives; How to create an effective customer access strategy appropriate for today's environment; How to manage multichannel contacts with quality; New technologies, and how they're changing customer contact services; Improving the call center's strategic impact and ROI; New case studies and examples from Wells Fargo, Starbucks, Aetna and many others.

    With over three million copies sold and after more than three years on bestseller lists, Body–for–Life is still going strong. People everywhere are discovering that they too have the power to change their body, their mindset, their life. They are discovering that when they make a change, they make a difference –– they become an inspiration to others, a positive example of living a healthy style of life. And now, with this new Success Journal, becoming a Body–for–Life success story is within reach for everyone.More than just a typical log book, this complete Success Journal guides you, day by day, step by step, through the entire 12–week Program. Bill Phillips designed this book to help you stay focused and inspired. Through its pages, he will be with you every step of the way and so will other people who have successfully completed the Program. Each and every day they will support you, encourage you, and help you complete the Program in championship style. When you finish this Success Journal, it will document your success story. However, the real reward will be your new, transformed body and your clear, empowered mindset.

    Stunning state-of-the-art imagery and specialist up-to-the-minute research and information describes your baby's remarkable progress in the womb. With clear, authoritative advice that demystifies complex medical jargon, this is an essential guide for every parent-to-be during this extraordinary and wonderful time.

    D.S. Malik is ideal for a one-semester course focused on data structures. Clearly written with the student in mind, this text focuses on Data Structures and includes advanced topics in C++ such as Linked Lists and the Standard Template Library (STL). This student-friendly text features abundant Programming Examples and extensive use of visual diagrams to reinforce difficult topics. Students will find Dr. Malik's use of complete programming code and clear display of syntax, explanation, and example easy to read and conducive to learning.

    It provides a complete overview of hacking, cracking, and their effect on the world. You'll learn about the prerequisites for hacking, the various types of hackers, and the many kinds of hacking attacks: Active Attacks Masquerade Attacks Replay Attacks Modification of Messages Denial of Service or DoS Spoofing Techniques Mobile Hacking Hacking Tools Penetration Testing Passive Attacks If you are looking to venture into the world of hacking, this book will teach you all the information you need to know. When you download Hacking: Ultimate Hacking For Beginners - How to Hack, you'll discover how to acquire Many Powerful Hacking Tools. You'll also learn about Malware: A Hacker’s Henchman and Common Attacks And Viruses. You'll even learn about identity theft, how to protect yourself, and how hackers profit from this information! Read this book for FREE on Kindle Unlimited - Download NOW! Download Hacking: Ultimate Hacking For Beginners - How to Hack right away - This Amazing 4th Edition puts a wealth of knowledge at your disposal. You'll learn how to hack an email password, spoofing techniques, mobile hacking, and tips for ethical hacking. You'll even learn how to fight viruses and choose the right antivirus software for your system! Just scroll to the top of the page and select the Buy Button. Download Your Copy TODAY!

    The proven success of database design treatment is sustained and further improved in this revision. The proven Parts organizations streamline the chapter coverage, so it is an ideal choice for your classroom. Each Part opens with a new business vignette, which provides real world examples to engage your students. The new edition includes updates in every chapter as well as added exercises and cases. There are new chapters such as Advanced Modeling Concepts, Database Performance Tuning and Query Optimization, and Database Connectivity and Web Development. In the seventh edition you will find examples of database usage, which highlights eBAY for compelling context. In our new Query Optimization chapter, we cover database performance tuning concepts, index selectivity and SQL coding practices. There is added EERD coverage such as clusters and subtype discriminator attributes. With the authors' strong writing style and outstanding balance of theory and practice, this is just a small sampling of the improvements we have made to the new edition of Database Systems: Design, Implementation, and Management by Peter Rob and Carlos Coronel.

    Franklin examines the impact of technology upon our lives and addresses the extraordinary changes since The Real World of Technology was first published.In four new chapters, Franklin tackles contentious issues, such as the dilution of privacy and intellectual property rights, the impact of the current technology on government and governance, the shift from consumer capitalism to investment capitalism, and the influence of the Internet upon the craft of writing.

    This volume is a theoretical and practical approach to the design of computer technology.

    SOAR takes the Appreciative Inquiry philosophy and applies it to provide a strategic thinking and dialogue process. The authors have been instrumental in developing this process and will share the concept and case studies to give you the confidence to try SOAR.

    And in PROGRAMMING WINDOWS, FIFTH EDITION, the esteemed Windows Pioneer Award winner revises his classic text with authoritative coverage of the latest versions of the Windows operating system—once again drilling down to the essential API heart of Win32 programming. Topics include: The basics—input, output, dialog boxes An introduction to Unicode Graphics—drawing, text and fonts, bitmaps and metafiles The kernel and the printer Sound and music Dynamic-link libraries Multitasking and multithreading The Multiple-Document Interface Programming for the Internet and intranets Packed as always with definitive examples, this newest Petzold delivers the ultimate sourcebook and tutorial for Windows programmers at all levels working with Microsoft® Windows 95, Windows 98, or Microsoft Windows NT®. No aspiring or experienced developer can afford to be without it.An electronic version of this book is available on the companion CD.A Note Regarding the CD or DVDThe print version of this book ships with a CD or DVD. For those customers purchasing one of the digital formats in which this book is available, we are pleased to offer the CD/DVD content as a free download via O'Reilly Media's Digital Distribution services. To download this content, please visit O'Reilly's web site, search for the title of this book to find its catalog page, and click on the link below the cover image (Examples, Companion Content, or Practice Files). Note that while we provide as much of the media content as we are able via free download, we are sometimes limited by licensing restrictions. Please direct any questions or concerns to booktech@oreilly.com.

    For this special hardcover edition, two new appendixes on locales and standard library exception safety (also available at www.research.att.com/ bs/) have been added. The result is complete, authoritative coverage of the C++ language, its standard library, and key design techniques. Based on the ANSI/ISO C++ standard, The C++ Programming Language provides current and comprehensive coverage of all C++ language features and standard library components. For example:abstract classes as interfaces class hierarchies for object-oriented programming templates as the basis for type-safe generic software exceptions for regular error handling namespaces for modularity in large-scale software run-time type identification for loosely coupled systems the C subset of C++ for C compatibility and system-level work standard containers and algorithms standard strings, I/O streams, and numerics C compatibility, internationalization, and exception safety Bjarne Stroustrup makes C++ even more accessible to those new to the language, while adding advanced information and techniques that even expert C++ programmers will find invaluable.

    Version control, done well, is your "undo" button for the project: nothing is final, and mistakes are easily rolled back.This book describes Subversion 1.3, the latest and hottest open source version control system, using a recipe-based approach that will get you up and running quickly and correctly. Learn how to use Subversion the right way-the pragmatic way.With this book, you can:Keep all project assets safe--not just source code--and never run the risk of losing a great idea Know how to undo bad decisions--even directories and symlinks are versioned Learn how to share code safely, and work in parallel for maximum efficiency Install Subversion and organize, administer and backup your repository Share code over a network with Apache, svnserve, or ssh Create and manage releases, code branches, merges and bug fixes Manage 3rd party code safely Use all the latest Subversion 1.3 features including locking and path-based security, and much more!Now there's no excuse not to use professional-grade version control.

    It teaches programming by presenting the concepts in the context of full working programs. The fifth edition reflects suggested improvements.

    Social Network Analysis: Methods and Applications reviews and discusses methods for the analysis of social networks with a focus on applications of these methods to many substantive examples. As the first book to provide a comprehensive coverage of the methodology and applications of the field, this study is both a reference book and a textbook.