In Fugitive Denim journalist Rachel Louise Snyder reports from the far reaches of this multi-billion-dollar industry in search of the real people who make your clothes. From a cotton picker in Azerbaijan to a Cambodian seamstress, a denim maker in Italy to a fashion designer in New York, Snyder captures the human, environmental, and political forces at work in a dizzyingly complex and often absurd world. In a disarming and humorous voice, she ponders questions of equity, sweatshops, and corporate social responsibility through narratives of individual people, making an often academic subject accessible and compelling. Neither polemic nor prescription, Fugitive Denim captures what it means to be at work in the world in the twenty-first century.

    Otherwise calm, rational, and intelligent people go into extended rants about an industry that seems to grow more inhuman and unhelpful with every phone call we make. And Americans make more than 43 billion customer service calls each year. Whether it's the interminable hold times, the outsourced agents who can't speak English, or the multitude of buttons to press and automated voices to listen to before reaching someone with a measurable pulse -- who hasn't felt exasperated at the abuse, neglect, and wasted time we experience when all we want is help, and maybe a little human kindness?Your Call Is (Not That) Important to Us is journalist Emily Yellin's engaging, funny, and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Yellin reveals the real human beings and often surreal corporate policies lurking behind its aggravating façade. After reading this first-ever investigation of the customer service world, you'll never view your call-center encounters in quite the same way.Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She spends time at outsourced call centers for Office Depot in Argentina and Microsoft in Egypt. She gets to know the Mormon wives who answer JetBlue's customer service calls from their homes in Salt Lake City, and listens in on calls from around the globe at a FedEx customer service center in Memphis. She meets with the creators of the yearly Customer Rage Study, customer experience specialists at Credit Suisse in Zurich, the founder and CEO of FedEx, and the CEO of the rising Internet retailer Zappos.com. Yellin finds out which country complains about service the most (Sweden), interviews an actress who provides the voice for automated answering systems at many big corporations, and talks to the people who run a website (GetHuman.com that posts codes for bypassing automated voices and getting to an actual human being at more than five hundred major companies.Yellin weaves her vast reporting into an entertaining narrative that sheds light on the complex forces that create our infuriating experiences. She chronicles how the Internet and global competition are forcing businesses to take their customers' needs more seriously and offers hope from people inside and outside the globalized corporate world fighting to make customer service better for us all.Your Call Is (Not That) Important to Us cuts through corporate jargon and consumer distress to provide an eye-opening and animated account of the way companies treat their customers, how customers treat the people who serve them, and how technology, globalization, class, race, gender, and culture influence these interactions. Frustrated customers, smart executives, and dedicated customer service reps alike will find this lively examination of the crossroads of world commerce -- the point where businesses and their customers meet -- illuminating and essential.

    Caudron reveals why people are indulging in their fanatical passions, and how that indulgence is transforming community life.

    The Psychopath Test is a fascinating journey through the minds of madness. Jon Ronson's exploration of a potential hoax being played on the world's top neurologists takes him, unexpectedly, into the heart of the madness industry. An influential psychologist who is convinced that many important CEOs and politicians are, in fact, psychopaths teaches Ronson how to spot these high-flying individuals by looking out for little telltale verbal and nonverbal clues. And so Ronson, armed with his new psychopath-spotting abilities, enters the corridors of power. He spends time with a death-squad leader institutionalized for mortgage fraud in Coxsackie, New York; a legendary CEO whose psychopathy has been speculated about in the press; and a patient in an asylum for the criminally insane who insists he's sane and certainly not a psychopath. Ronson not only solves the mystery of the hoax but also discovers, disturbingly, that sometimes the personalities at the helm of the madness industry are, with their drives and obsessions, as mad in their own way as those they study. And that relatively ordinary people are, more and more, defined by their maddest edges.

    But they also shed light on a more complex issue. The killers were three drifters scrounging for a living among a burgeoning counterculture population. Soon this community of runaways and transients became vulnerable scapegoats of a modern witch hunt. The supposedly progressive residents of San Francisco’s Haight-Ashbury, only two generations removed from the Summer of Love, now feared all of society’s outcasts as threats.In Those Who Wander, Vivian Ho delves deep into a rising subculture that’s changing the very fabric of her city and all of urban America. Moving beyond the disheartening statistics, she gives voices to these young people—victims of abuse, failed foster care, mental illness, and drug addiction. She also doesn’t ignore the threat they pose to themselves and to others as a dangerous dark side emerges. With alarming urgency, she asks what can be done to save the next generation of America’s vagabond youth.

    Why? Because this little book aimed to educate teenagers about democracy, sex and drugs – in frank, simple language – and encouraged them to view adults as “paper tigers”.The Little Red Schoolbook has been unavailable for more than 40 years, but it remains surprisingly relevant for young people today. Reissued here in its original and uncensored format, with informative footnotes and a new foreword by the surviving author Søren Hansen, it encourages teenagers to have the confidence to seek information for themselves, challenge authority and question the status quo.

    He argues that the development of communication media has transformed the spatial and temporal constitution of social life, creating new forms of action and interaction which are no longer linked to the sharing of a common locale. The consequences of this transformation are far-reaching and impinge on many aspects of our lives, from the most intimate aspects of personal experience and self-formation to the changing nature of power and visibility in the public domain.Combining breadth of vision with sensitivity to detail, this book situates the study of the media where it belongs: among a set of disciplines concerned with the emergence, development and structural characteristics of modern societies and their futures.

    These are the very same behaviors that typify good soldiering and foster a sense of belonging among troops, whether they’re fighting on the front lines or engaged in non-combat activities away from the action. Drawing from history, psychology, and anthropology, bestselling author Sebastian Junger shows us just how at odds the structure of modern society is with our tribal instincts, arguing that the difficulties many veterans face upon returning home from war do not stem entirely from the trauma they’ve suffered, but also from the individualist societies they must reintegrate into.A 2011 study by the Canadian Forces and Statistics Canada reveals that 78 percent of military suicides from 1972 to the end of 2006 involved veterans. Though these numbers present an implicit call to action, the government is only just taking steps now to address the problems veterans face when they return home. But can the government ever truly eliminate the challenges faced by returning veterans? Or is the problem deeper, woven into the very fabric of our modern existence? Perhaps our circumstances are not so bleak, and simply understanding that beneath our modern guises we all belong to one tribe or another would help us face not just the problems of our nation but of our individual lives as well.Well-researched and compellingly written, this timely look at how veterans react to coming home will reconceive our approach to veteran’s affairs and help us to repair our current social dynamic.

    No one studies fear quite like Margee Kerr. A sociologist who moonlights at one of America's scariest and most popular haunted houses, she has seen grown men laugh, cry, and push their loved ones aside as they run away in terror. And she's kept careful notes on what triggers these responses and why. Fear is a universal human experience, but do we really understand it? If we're so terrified of monsters and serial killers, why do we flock to the theaters to see them? Why do people avoid thinking about death, but jump out of planes and swim with sharks? For Kerr, there was only one way to find out. In this eye-opening, adventurous book, she takes us on a tour of the world's scariest experiences: into an abandoned prison long after dark, hanging by a cord from the highest tower in the Western hemisphere, and deep into Japan's mysterious "suicide forest." She even goes on a ghost hunt with a group of paranormal adventurers. Along the way, Kerr shows us the surprising science from the newest studies of fear -- what it means, how it works, and what it can do for us. Full of entertaining science and the thrills of a good ghost story, this book will make you think, laugh -- and scream.

    Now they explore the compulsion through a series of compelling case studies in the vein of Oliver Sacks. With vivid portraits that show us the traits by which you can identify a hoarder's piles on sofas and beds that make the furniture useless, houses that can be navigated only by following small paths called goat trails, vast piles of paper that the hoarders "churn" but never discard, even collections of animals and garbage; Frost and Steketee illuminate the pull that possessions exert on all of us. Whether we're savers, collectors, or compulsive cleaners, very few of us are in fact free of the impulses that drive hoarders to the extremes in which they live. For all of us with complicated relationships to our things, Stuff answers the question of what happens when our stuff starts to own us.

    According to Myreah Moore -- "America's Dating Coach" -- women need to start dating to have fun, which is what men have been doing for ages! In fact, Moore says, dating is a lot like a science. And with any scientific experiment, it's trial and error. In Date Like a Man, she steals dating secrets from men (the masters of dating) and transforms them into a personal training program that will boost your dating prospects -- and increase your chances of finding a soul mate.Clear, candid, and empowering, Date Like a Man makes the manhunt fun -- the way it should be. Even if you think you're a dating expert, you'll devour this manual -- the new bible for surviving and thriving in today's world.

    Without frameworks of similarity and difference, people would be unable to relate to each other in a consistent and meaningful fashion. In the second edition of this highly successful text, Richard Jenkins develops his argument that identity is both individual and collective, and should therefore be considered within one analytic framework. Using the work of major social theorists, such as Mead Goffman and Barthes, to explore the experience of identity in everyday life, Jenkins considers a range of different issues, including:* embodiment* categorization and boundaries* the institutionalizing of identities* identity and modernity.Written in an open and student-friendly style throughout, this multidisciplinary text has been thoroughly revised and updated, and is essential reading for all students interested in the concept of identity in the contemporary world.

    society—the National Center for Education Statistics recently reported that in the last decade it grew at twelve times the rate of public school enrollments. Yet information about this population is terribly incomplete. In this groundbreaking book, Robert Kunzman uses his unprecedented access to six conservative Christian homeschooling families to explore the subset of this elusive world that most influences public perception and rhetoric about the homeschooling movement, from its day-to-day life to its broader aspirations to transform American culture and politics.From the Trade Paperback edition.

    Formations of Class & Gender demonstrates why class should be featured more prominently in theoretical accounts of gender, identity and power. Beverley Skeggs identifies the neglect of class, and shows how class and gender must be fused together to produce an accurate representation of power relations in modern society.The book questions how theoretical frameworks are generated for understanding how women live and produce themselves through social and cultural relations. It uses detailed ethnographic research to explain how `real′ women inhabit and occupy the social and cultural posit

    Our most casual daily habits can quickly become obsessions that move beyond our control. Damian Thompson, who has himself struggled with a range of addictions, argues that human desire is in the process of being reshaped. Shunning the concept of addiction as disease, he shows how manufacturers are producing substances like ipads, muffins and computer games that we learn to like too much and supplement tradition addictions to alcohol, drugs and gambling. He argues that addictive behaviour is becoming a substitute for family and work bonds that are being swept away by globalisation and urbanisation. This battle to control addiction will soon overshadow familiar ideological debates about how to run the economy, and as whole societies set about "fixing" themselves, the architecture of human relations will come under strain as never before.