Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Packed full of zingers and hilarious illustrations, if this doesn't put a smile on your face, nothing will. What's not to like:The other day someone left a piece of plasticine in my dressing room. I didn't know what to make of it. I'm against hunting. I'm actually a hunt saboteur. I go out the night before and shoot the fox. I saw this bloke chatting up a cheetah. He was trying to pull a fast one. Black holes. I don't know what people see in them. So I fancied a game of darts with my mate. He said, 'Nearest the bull goes first.' He went 'Baah' and I went 'Moo'. He said 'You're closest.' Velcro. What a rip-off. Black Beauty. He's a dark horse. I've got a sponge front door. Hey, don't knock it.

     All the best,Kerry and Kurtanp.s. Kurtan wants to make it clear that although this newsletter is in book format it does not make him any of the following:Book WormBook bummerBoffinNerd alertThe lion, the witch and the book wormp.p.s If you don't buy this newsletter that's fine, but we are getting a percent of the profits to donate to the Kerry Mucklowe eating fund, so if you don't buy it I'll basically starve. Which is fine if your conscience can deal with that utter headf***.

    Both are pretty easy to put off as they're very expensive and tend to wreck your house.' Stand-up comedian Sam Avery (aka the Learner Parent) started his award-winning blog when his twin boys were born. A million nappies, Peppa Pig episodes and a lot less sleep later, he shares all the lows, highs and hilarious in-betweens of his experiences of first-time parenthood in this, his highly anticipated first book. Sam's honest, messy and laugh-out-loud account of trying for a baby (which transpired to be babIES) and figuring out what to do with them once they arrived - right up to the toddler years of talking, walking and tantrum-ing - will have you crying with laughter between your own nappy changes and nursery runs.

     Sometimes society is wrong. Meet the best of the absolute worst-the perpetrators of the most wretched demonstrations of moral conduct ever:Super Snorer Terrible Baby Namer Hot Water User-Upper Express Checkout Cheater No-Umbrella Etiquette Lady Eight-Minute Voicemail Leaver Dude Who Takes Board Games Too SeriouslyPeople Who Deserve It exposes everyone and everything whose behavior, life choices, and sometimes odor leave humanity with only one painful option: a punch to the face.

    

    Ex-players, close friends, journalists, managers and former colleagues reveal their astonishing brushes with the greatest football manager England never had. The stories are cherry-picked from two acclaimed books - 150BC: Cloughie the Inside Stories and Clough: Confidential. An additional 242 stories can be found in these two volumes. So, enter the whirlwind world of Old Big 'Ead and prepare to be entertained.

    Stirring speeches to rapt juries, triumphant press interviews and enormous fees paid by grateful clients. He can see it all. But unfortunately, he has reckoned without Judge 'Bonkers' Clarke, The Honourable Mr 'Sourpuss' Boniface and a range of other equally terrifying, grumpy and borderline insane judges - not to mention tricky solicitors, bent coppers and dodgy defendants.

    He is going to change the face of British comedy.Unfortunately for the residents of north London, he's going to finance this dream by becoming a gardener.The result is The Day Job, an account of a year spent working in other people's gardens: people like Mrs Fleming who is convinced there is buried treasure in the bottom bed; Mr Walters who is trying to create a fascist state policed by gnomes in his well-guarded plot in Gospel Oak; Mrs Glover who is probably the most attractive woman living in Britain; and poor Mr Nugent, who likes to save his urine in jam jars and pour it over his compost.Over four seasons Wallington crosses Hampstead Heath from job to job. He survives brushes with the evil contract gardeners who keep trying to knock him off his bicycle. He strives to impress literary agent Herman Gapp who might represent him - depending on what sort of job he does on Gapp's Alpine Terrace. He even finds time to fall for a housecleaner-cum-actor named Helen, as he becomes part of a strange band of artistes, each with a day job of their own, all waiting for that first break.This is the story of long nights spent in the back room of a pub trying to write unsolicited scripts, and of much longer days spent trying to understand the British and their strange obsession with gardening.

    The economy is collapsing, his health is failing, and around his hometown of Broughty Ferry, Bob is struggling to get the respect he deserves. Fortunately his email junk folder is bursting with offers of assistance from around the world. In these genuine emails, Bob Servant looks to the Internet's worst con merchants and charlatans for answers to his many woes. The author of the bestselling Delete This At Your Peril and the critically acclaimed Radio 4 series The Bob Servant Emails is back with an all-new compilation of emails targeting a fresh batch of email spammers—the false lenders who have bravely stepped into the credit crunch, supposed doctors offering expensive treatments for Bob's ailments, and fake foreign soldiers offering him military advice in his campaign against a local bowling club. They all find a man from Broughty Ferry who is ready and willing to give them his valuable time.

    I created S.P.Y ( stop protecting your abuser) after discovering I was apart of a growing community of women and young girls who had been victimized by the same famous and powerful man. I became infuriated when communicating with several of his past victims when I realized we were all dealing with the same fear and shame and we were all too afraid of the questions and the victim shaming that follows after you tell! Why are you telling now? Are you after money? She doesn't look like a victim, she isn't his type, she's not pretty, she's a groupie she deserved it, she's not crying in the interview she must be lying!! Watching past victims endure so much backlash it made many of us go into a deeper depression and pretend it never happened, this allowed our abuser to recruit and victimize more girls and women over the years to come. Inside, I take you on a journey, sharing my life and my career before Robert Kelly, and then sharing my life as it was living with him. Never before seen photos, and information never revealed.

    But are they? He is probably the only man who has ever requested the recipe for an airline’s lasagna or wanted to enjoy his flight with an inflatable rubber woman sat on his knee. Prepare to meet the man who must have his diet of stir-fried mulberry leaves accommodated and the man who left his false teeth on a flight and is sure he recognized them on a later flight—in a flight attendant's mouth. Ravenscroft's correspondence tackles travel annoyances like excess baggage charges alongside more surreal letters, such as the one starting out asking an Australian airline if they offer an authentic Australian experience (for instance, Australian cuisine or in-flight movies) which then moves on to the question of at what age a baby is safe from being swallowed by a dingo.

    What Dave Barry did for American history in Dave Barry Slept Here and for getting older in Dave Barry Turns Forty, he does for everything else in America! Tupperware ladies, eighties people and leisure-concept salesmen beware: Dave Barry is on the loose and no one is safe!

    This book was brought to you by the one and only - THE CLOWN FACTORY.