They don't make us feel happier or richer. Why are they not designed as well as the products we love to use such as an Apple iPod or a BMW? The 'developed' world has moved beyond the industrial mindset of products and the majority of 'products' that we encounter are actually parts of a larger service network. These services comprise people, technology, places, time and objects that form the entire service experience. In most cases some of the touchpoints are designed, but in many situations the service as a complete ecology just "happens" and is not consciously designed at all, which is why they don't feel like iPods or BMWs. One of the goals of service design is to redress this imbalance and to design services that have the same appeal and experience as the products we love, whether it is buying insurance, going on holiday, filling in a tax return, or having a heart transplant. Another important aspect of service design is its potential for design innovation and intervention in the big issues facing us, such as transport, sustainability, government, finance, communications and healthcare. Given that we live in a service and information age, a practical, thoughtful book about how to design better services is urgently needed.

    This superb drawing guide helps you unravel its complexity and capture its aesthetic on paper. Packed with instructive illustrations and specially-commissioned photographs of male and female models, Anatomy for the Artist unveils the extraordinary construction of the human body and celebrates its continuing prominence in Western Art today. Through her detailed sketches, acclaimed artist Sarah Simblet shows you how to look inside the human frame to map its muscle groups, skeletal strength, balance, poise, and grace.Selected drawings superimposed over photographs reveal fascinating relationships between external appearance and internal structure. Six drawing classes guide you through human anatomy afresh, offering techniques for observing and drawing the skeleton, including the head, ribcage, pelvis, hands, and feet. By investigating a series of masterworks juxtaposed against photographs of real-life models, Dr. Simblet also traces the visions of different artists across time, from Holbein's Christ Entombed to Edward Hopper's Hotel Room.For any artist, learning about the human body is always a palpable delight. This imaginative reference guide will enhance your anatomical drawing and painting techniques at every level.

    It is like having a graphic design mentor who will help you come up with ideas, develop your concepts, and implement them in a way that is engaging and humorous. It gives readers the experience and ability that normally comes from years of on-the-job training. All of the essential techniques of graphic design and its digital implementation are covered. Read this book and gain 25 years of experience in how to think like a creative, act like a businessman and design like a god.This book is designed like a notebook, with all the authors' tips and knowledge already inside. However, it also includes blank pages that allow the user to personalize this reference book with specific notes that are relevant to his or her studio, suppliers or clients.

    Rooted in universal design principles, this book provides solutions: practical advice and examples of how to create sites that everyone can use.

    The book has remained continuously in print through many editions and has some more than a quarter of a million copies. It is, as American Artist Magazine calls it, the "artist's bible," an invaluable reference for the painter, sculptor, and printmaker. During the past few years, however, new art movements and new research have led to many changes in the technology of artist's materials. With the assistance of Mayer's window, Bena, and his colleagues, Viking and Steven Sheehan, Director of the Ralph Mayer Center at Yale University, have prepared this latest revision of the book, which is now completely updated and expanded.

    True, some designers can perceive what their customers need or want, but in the era of artificial intelligence, augmented cognition, and "thinking" designs, intuition isn't enough.With this practical guide, you'll learn how different regions of the human brain create multifaceted and multi-model experiences. Once you grasp this concept, you'll not only learn how to collect the right data that customers need to understand an experience, but also how to put that data to the best use.Understand the inner workings of customers' minds to deliver competitive augmented reality, AI, and thinking productsLearn key brain systems involved in generating an experience through a product or serviceCollect the right data to understand the entirety of an experience and put that data to the best useLearn concrete ways to improve your products or services based on psychology and neuroscienceBridge the gaps between cognitive science, UX, behavior change, AI, and augmented reality

    We're baffled when we're confronted with complex challenges like recession, political gridlock, climate change, childhood obesity, pollution, and failing schools. We see them as separate ills, each requiring a separate remedy-if we can imagine a remedy at all.Why are so many jobs disappearing? Why are a few people getting rich while the rest of us struggle? How can we pay for the costs of healthcare? Why can't our trusted institutions behave ethically? What's the cause of governmental gridlock? How can we afford to educate our children? How do we stop damaging the ecosystem? Why do we create ugliness?Author Marty Neumeier suggests that these problems are merely symptoms of a much larger problem-our inability to deal with interconnected, non-linear, and amorphous challenges. It's not that our problems are too difficult, he argues, but that our skills are too basic. Success in the post-industrial era demands that we move our thinking from the static, the linear, and the step-by-step to the dynamic, the holistic, and the all-at-once.In this sweeping vision for personal mastery in a post-industrial era, Neumeier presents five metaskills-feeling, seeing, dreaming, making, and learning-that can help you reach your true potential. They'll keep you two or three steps ahead of the machines, the algorithms, and the outsourcing forces of the "robot curve". They'll also bring you greater creativity, higher purpose, and a deeper sense of fulfillment.Metaskills is more than a manifesto. It's a compass for visionary leaders, policymakers, educators, and planners. It's a creative framework for designers, engineers, scientists, and artists. It's a picture of the future that allows people from a wide range of disciplines, industries, and professions to envision new ways to create value together. Perhaps more important, it's a long-overdue examination of what it means to be human in the 21st century.

    Pricken showcases over 200 examples of international advertising from a wide range of media including magazines and billboards, television, cinema and the Internet.

    This innovative book presents the design process and the best software tools for creating infographics that communicate. Including a special section on how to construct the increasingly popular infographic resume, the book offers graphic designers, marketers, and business professionals vital information on the most effective ways to present data.Explains why infographics and data visualizations work Shares the tools and techniques for creating great infographics Covers online infographics used for marketing, including social media and search engine optimization (SEO) Shows how to market your skills with a visual, infographic resume Explores the many internal business uses of infographics, including board meeting presentations, annual reports, consumer research statistics, marketing strategies, business plans, and visual explanations of products and services to your customers With Cool Infographics, you'll learn to create infographics to successfully reach your target audience and tell clear stories with your data.

    The translator, Lev Shulyak an accomplished inventor, engineer and TRIZ expert published the book at his own expense to bring it into American classrooms. This new edition has been revised extensively by Shulyak and editor Steve Rodman, who have added valuable information not found in the original.Topics include an introduction to the development of the TRIZ theory, and a wide range of problems and the solutions that TRIZ helps produce.

    How Buildings Learn is a masterful new synthesis that proposes that buildings adapt best when constantly refined and reshaped by their occupants, and that architects can mature from being artists of space to becoming artists of time. From the connected farmhouses of New England to I.M. Pei's Media Lab, from "satisficing" to "form follows funding," from the evolution of bungalows to the invention of Santa Fe Style, from Low Road military surplus buildings to a High Road English classic like Chatsworth—this is a far-ranging survey of unexplored essential territory.More than any other human artifacts, buildings improve with time—if they're allowed to. How Buildings Learn shows how to work with time rather than against it.

    Under the new authorial leadership of Alston Purvis, this authoritative book offers more than 450 new images, along with expansive coverage of such topics as Italian, Russian, and Dutch design. It reveals a saga of creative innovators, breakthrough technologies, and important design innovations.

    “It will...meet a deeply felt need to draw the human figure from a vantage point of understanding and visual acuity.”—Arts & Activities.

    Using a downloadable programming environment developed by the author, Visualizing Data demonstrates methods for representing data accurately on the Web and elsewhere, complete with user interaction, animation, and more. How do the 3.1 billion A, C, G and T letters of the human genome compare to those of a chimp or a mouse? What do the paths that millions of visitors take through a web site look like? With Visualizing Data, you learn how to answer complex questions like these with thoroughly interactive displays. We're not talking about cookie-cutter charts and graphs. This book teaches you how to design entire interfaces around large, complex data sets with the help of a powerful new design and prototyping tool called "Processing". Used by many researchers and companies to convey specific data in a clear and understandable manner, the Processing beta is available free. With this tool and Visualizing Data as a guide, you'll learn basic visualization principles, how to choose the right kind of display for your purposes, and how to provide interactive features that will bring users to your site over and over. This book teaches you:The seven stages of visualizing data -- acquire, parse, filter, mine, represent, refine, and interact How all data problems begin with a question and end with a narrative construct that provides a clear answer without extraneous details Several example projects with the code to make them work Positive and negative points of each representation discussed. The focus is on customization so that each one best suits what you want to convey about your data set The book does not provide ready-made "visualizations" that can be plugged into any data set. Instead, with chapters divided by types of data rather than types of display, you'll learn how each visualization conveys the unique properties of the data it represents -- why the data was collected, what's interesting about it, and what stories it can tell. Visualizing Data teaches you how to answer questions, not simply display information.

    To be creative, you need to engage in the art-making process. When you are in the flow, you shift out of the future and into the present, making connections, generating variations and surrendering to the process. Keys to Drawing With Imagination is a course for artists in how to take something, do something to it, and make something new.Best-selling author Bert Dodson, author of the best-selling Keys to Drawing, is back with fun techniques and mind-stretching strategies to get you drawing better and more imaginatively than you ever have before. In every section, he offers you basic guidelines that help you channel your creative energies in the right direction. Before you know it, you'll lose yourself in the process, enjoying the experience as you create something gratifying and worthwhile.The subjects covered in this hands-on book are as vast as the imagination itself. Through 36 exercises and 13 step-by-step demonstrations, you'll explore how to:- Take your doodling from mindless to masterful - Create your own reality by crumbling, melting or breaking objects - Flip the familiar on its ear to create something utterly original - Experiment with visual paradox and metaphor - Tell vivid stories through the details in your drawings - Play with patterns to create captivating compositions - Build your drawings by borrowing ideas from different cultures - Develop a theme in your workAlong the way, Dodson offers you priceless advice on the creative process culled from his 60 years of drawing and teaching. For additional inspiration and encouragement, he even includes the work of well-known artists. So what are you waiting for? Grab this book and start drawing! You'll be amazed at what you can create.