This latest addition to The New Press’s People’s History series offers an incisive account of the war America lost, from the perspective of those who opposed it on both sides of the battlefront as well as on the homefront.The protagonists in Neale’s history of the “American War” (as the Vietnamese refer to it) are common people struggling to shape the outcome of events unfolding on an international stage—American foot soldiers who increasingly opposed American military policy on the ground in Vietnam, local Vietnamese activists and guerrillas fighting to build a just society, and the American civilians who mobilized to bring the war to a halt.His narrative includes vivid, first-person commentary from the ordinary men and women whose collective actions resulted in the defeat of the world’s most powerful military machine.

    It covers every aspect of call center management - service level, forecasting, scheduling, resource calculations, metrics, quality, budgeting, reporting, strategy and key enabling technologies - in a format that is well-organized and easy to understand. The updated and expanded edition contains important new information, including: Trends in customer expectations; Best practices in performance reports and objectives; How to create an effective customer access strategy appropriate for today's environment; How to manage multichannel contacts with quality; New technologies, and how they're changing customer contact services; Improving the call center's strategic impact and ROI; New case studies and examples from Wells Fargo, Starbucks, Aetna and many others.

    With over three million copies sold and after more than three years on bestseller lists, Body–for–Life is still going strong. People everywhere are discovering that they too have the power to change their body, their mindset, their life. They are discovering that when they make a change, they make a difference –– they become an inspiration to others, a positive example of living a healthy style of life. And now, with this new Success Journal, becoming a Body–for–Life success story is within reach for everyone.More than just a typical log book, this complete Success Journal guides you, day by day, step by step, through the entire 12–week Program. Bill Phillips designed this book to help you stay focused and inspired. Through its pages, he will be with you every step of the way and so will other people who have successfully completed the Program. Each and every day they will support you, encourage you, and help you complete the Program in championship style. When you finish this Success Journal, it will document your success story. However, the real reward will be your new, transformed body and your clear, empowered mindset.

    Since then, it has reflected it's home country—the Giro's capricious and unpredictable nature matches the passions and extremes of Italy itself.A desperately hard race through a beautiful country, the Giro has bred characters and stories that dramatize the shifting culture and society of its home.  There was Alfonsina Strada, who cropped her hair and raced against the men in 1924, or Ottavio Bottecchia, expected to challenge for the winner's "Maglia Rosa," the famed pink jersey, in 1928, until he was killed on a training ride—most likely by Mussolini's Black Shirts. And what would a book about the Giro d'Italia be without Fausto Coppi, the metropolitan playboy with amphetamines in his veins, guided by a mystic blind masseur, who seemed to glide up the peaks.  But let us not forget his arch rival Gino Bartali—humble, pious and brave.  It recently emerged that he smuggled papers for persecuted Jewish Italians. Then there is the Giro's most tragic hero, Marco Pantani, born to climb but fated to lose.Halted only by World Wars, the Giro has been contested for over a century, and The Beautiful Race is a richly written celebration of this legendary race.

    Stunning state-of-the-art imagery and specialist up-to-the-minute research and information describes your baby's remarkable progress in the womb. With clear, authoritative advice that demystifies complex medical jargon, this is an essential guide for every parent-to-be during this extraordinary and wonderful time.

    He overcame adolescent upheaval and personal demons—including his parents’ divorce, his mother’s untimely death and severe alcoholism—to become metal’s biggest star.So Let It Be Written does justice to the many hats Hetfield has worn, with his strong leadership, signature vocal style, powerful guitar-playing and masterful songwriting. Author Mark Eglinton uses exclusive, firsthand interviews—with prominent rock stars and key figures in Hetfield’s life—to construct the definitive account of Hetfield.“Hopefully this book will rekindle certain special memories about one of metal’s most charismatic and important individuals.” —Chuck Billy of TestamentMark Eglinton is the co-writer of Official Truth, 101 Proof by Pantera’s Rex Brown and Confessions of a Heretic by Behemoth’s Adam Nergal Darski. Chuck Billy is the singer of Testament.

    SOAR takes the Appreciative Inquiry philosophy and applies it to provide a strategic thinking and dialogue process. The authors have been instrumental in developing this process and will share the concept and case studies to give you the confidence to try SOAR.

      In the “wilderness” years after Winston S. Churchill unflinchingly guided his country through World War II, he turned his masterful hand to an exhaustive history of the country he loved above all else. And the world discovered that this brilliant military strategist was an equally brilliant storyteller. In 1953, the great man was awarded the Nobel Prize for Literature for “his mastery of historical and biographical description as well as for brilliant oratory in defending exalted human values.”   This second of four volumes exploring the history of this great nation explores the sixteenth and seventeenth centuries, from the power struggles of the Tudor and Stuart families, the growth of the monarchy, the Protestant Reformation, England’s Civil War, and the discovery of the Americas. A History of the English-Speaking Peoples remains one of the most compelling and vivid works of history ever written.   “This history will endure; not only because Sir Winston has written it, but also because of its own inherent virtues―its narrative power, its fine judgment of war and politics, of soldiers and statesmen, and even more because it reflects a tradition of what Englishmen in the hey-day of their empire thought and felt about their country’s past.” —The Daily Telegraph

    Often dismissed as a social climber who faded into the woodwork after she divorced Jackie's father-the dashing, disreputable "Black Jack" Bouvier-and married the rich Hugh D. Auchincloss, Janet not only played a pivotal part in Jackie's own wedding to JFK, but often served as a stand-in for Jackie during the White House years, and helped her cope with John and Caroline after the assassination.The only book to explore this fascinating mother-daughter relationship, Janet & Jackie is filled with stories that shed new light on the personal life of an American icon.

    On board were thirty barely clad black men, armed with cutlasses, and two white men - Spanish slave owners with an incredible story to tell. A month earlier, the Amistad had set sail from Havana with a valuable cargo of slaves and $40,000 worth of gold doubloons. She was headed for the Cuban coastal town of Puerto Principe - but in a matter of days, the captain and the cook were dead, and the ship was in the control of the slaves. Thus began "the Amistad affair," which, writes Mary Cable, "was to bedevil the diplomatic relations of the United States, Spain, and England for a generation; intensify bitterness over the question of slavery; and lead an ex-president (John Quincy Adams) to go before the Supreme Court and castigate the administration in an eloquent plea for the slaves' freedom. In her fascinating and carefully researched account, Cable takes us right to the heart of these complex matters, dramatically replaying an incredible series of events that converged to form a uniquely exciting and challenging chapter in American history.

     The Viking Age! A brief footprint in the course of history that impacted generations hundreds of years into the future. You will dive into the depths of Scandinavia to find out what made the Vikings the most feared group of people in the European Middle Ages. Experts at warfare and navigating the high seas, the Vikings were on a mission and would not let anyone stand in their way! Brutal conquerors they were, but the Vikings were no mere savages. The Vikings had a unique culture and society that spread much influence through transcontinental trade and exploration into unknown worlds. Navigate the Vikings' journey from their first encounters with the inhabitants of the British Isles to their discoveries of Greenland and North America. Along the way, meet some of the most famous Vikings to ever walk the face of the Earth. You will meet the infamous legend Ragnar Lothbrok whose very existence is shrouded in mystery. Step into the shoes of the first European explorer to step foot onto the lands of North America, Leif Erikson. Countless other warriors, kings, and explorers left their mark that paved the path the world has taken to this very day. Get your copy now! Relive their journeys through the eyes of a Viking and discover the makings of this fascinating civilization!

    It is an undoubted fact that, were it not for the work of Alfred, there might never have been the possibility of an English kingdom in the sense that we now understand it. It is also true that Athelstan was the first explicitly to rule over an English kingdom in roughly its present shape and extent. What, then, was the contribution of Edward to the evolution of what his son was to inherit? As a child, he saw his father at the lowest point of his fortunes; as a boy, he grew up under the constant threat of further Danish invasion. Edward came to adulthood in the knowledge that it was his responsibility to safeguard his country. By his death, he was undoubtedly the most powerful and respected ruler, not only in England but in western Europe, and he achieved this through both martial and legislative prowess. Edward built on his father’s work but he immeasurably expanded it, and the chroniclers who wrote in the centuries which immediately followed his death remembered him as ‘greatly excelling his father in extent of power’. Edward the Elder succeeded Alfred as king of the Anglo-Saxons; he died as king of the English. And yet virtually nothing has been written about him. Until now. While biographies of Alfred and studies of the achievements of Athelstan pour from the press, Edward is forgotten. Yet he was the first ruler to leave behind him the possibility of a united England, a country in which men thought of themselves as English, speaking a language which all would have described as English, which had never existed in quite this form before. Anyone looking to fully understand and appreciate the making of medieval England must look to understand and appreciate Edward the Elder and his reign.

    Alex Ferguson labelled him 'bargain of the century' when he reflected on the £505,000 Manchester United paid to sign him in 1991. Schmeichel became a key figure in the club's successes during the decade ahead, culminating when he captained United in the incredible, last-gasp Treble-clinching win over Bayern Munich in the 1999 Champions League final.A complex character, Schmeichel's story is no mere litany of triumphs. In the book, he recalls how he nearly died at the age of 15. The son of a Danish nurse and Polish musician, his own son Kasper has followed him to the sport's summit, winning the Premier League with Leicester and taking over in Denmark's goal.

    Norman Wright's newest parenting book, Raising Kids to Love Jesus, alongside seven other classic Christian parenting books in your store. Using the biblical theme, "Train Up a Child in the Way He Should Go", this end cap is sure to tap into parents' desire to take a proactive role in raising their children.

    The author charts such areas as the physical, intellectual, verbal and emotional changes the child is going through, and examines the emotional and psychological developments the father may be experiencing.