The master teacher of positive change through powerful communication, Susan Scott wants her readers to succeed. To do that, she explains, one must transform everyday conversations employing effective ways to get the message across. In this guide, which includes exercises and tools to take you step by step through the Seven Principles of Fierce Conversations, Scott teaches readers how to: * Overcome barriers to meaningful communication * Expand and enrich conversations with colleagues, friends, and family * Increase clarity and improve understanding * Handle strong emotions-on both sides of the table

    With an emphasis on critical self-reflection, Reflect & Relate gives students the practical skills to work through life's many challenges using better interpersonal communication. The sound theory, clear explanations, lively writing, practical activities, and vibrant design all work toward a single goal: Teaching students to make better communication choices so they can build happier and healthier interpersonal relationships.

    Yet the realities of bureaucracies, deadlines, budgets, and demands for quick results make the payoffs for dealing formally with ethics seem unclear. Since its original publication, The Responsible Administrator has guided professionals and students alike as they grapple with the challenges of making ethical, responsible decisions in real world situations. This new edition includes information on coping with new demands for accountability, as well as new cases and examples, an examination of current issues relevant to administrative ethics, and supplementary materials for professors.Cooper's theoretical framework and practical applications and techniques will help you consider all of the factors involved in a decision, ensuring that you balance professional, personal, and organizational values. Case studies and examples illustrate what works and what does not. The Responsible Administrator helps both experienced and novice public administrators and students become effective decision makers, provides them with a solid understanding of the role of ethics in public service and the framework to incorporate ethical and values-based decision making in day-to-day management.

    Using AWS, you can develop applications quickly and then deploy them to a cloud environment that scales on demand. And with several AWS deployment services to choose from, you can create a deployment solution that gives you the right mix of automation and control. This documentation is offered for free here as a Kindle book, or you can read it online or in PDF format at http://docs.aws.amazon.com/gettingsta....

    Yin's bestselling text provides a complete portal to the world of case study research. With the integration of 11 applications in this edition, the book gives readers access to exemplary case studies drawn from a wide variety of academic and applied fields. Ultimately, Case Study Research and Applications will guide students in the successful design and use of the case study research method. New to this Edition Includes 11 in-depth applications that show how researchers have implemented case study methods successfully. Increases reference to relativist and constructivist approaches to case study research, as well as how case studies can be part of mixed methods projects. Places greater emphasis on using plausible rival explanations to bolster case study quality. Discusses synthesizing findings across case studies in a multiple-case study in more detail Adds an expanded list of 15 fields that have text or texts devoted to case study research. Sharpens discussion of distinguishing research from non-research case studies. The author brings to light at least three remaining gaps to be filled in the future: how rival explanations can become more routinely integrated into all case study research; the difference between case-based and variable-based approaches to designing and analyzing case studies; and the relationship between case study research and qualitative research.

    This entertaining reference reviews fundamental cardiac anatomy and physiology, explains how to obtain and interpret a rhythm strip, and teaches the reader how to recognize and treat 18 arrhythmias. It also explains how to obtain and interpret 12-lead ECGs, posterior ECGs, and 15- and 18-lead ECGs. The familiar Incredibly Easy! elements found throughout the reference make it easy to remember key points.

    Jay Withgott and new co-author Matt Laposata present the latest coverage of environmental science and introduce new FAQ sections to address common student misconceptions. Note: This is the standalone book if you want the book/access card order the ISBN below: 0321752546 / 9780321752543 Essential Environment: The Science behind the Stories Plus MasteringEnvironmentalScience with eText -- Access Card Package Package consists of: 0321752902 / 9780321752901 Essential Environment: The Science behind the Stories 0321754077 / 9780321754073 MasteringEnvironmentalScience with Pearson eText -- Valuepack Access Card -- Essential Environment: The Science behind the Stories (ME component) "

    Heavenly Sword and Dragon Slaying Sabre, competing with each other. Peacock Plume and Tyrant Spear, each with their own style. The youngest Sword Crafting Master on Earth had been reborn from another world. With Nine Suns Divine Stove and a scroll of Divine Equipment, he was like a fish in water, standing at the pinnacle of the martial way. The strongs were like the forest, he was the master of ups and downs!

    The First Phone Call from Heaven is a compelling, emotional read with a mystery that will keep readers intrigued and eager to see the story to its finish. Albom wraps the story up in a surprising way, giving readers a satisfactory yet thought-provoking conclusion. The novel is more sentimental than it is intellectually stimulating, but it does lead readers to question what makes a miracle, and question the importance of faith. Although it deals primarily with Christianity, people of all faiths will find that the story resonates with them. The First Phone Call from Heaven features relatable characters, each coping with the loss of a loved one. As you will learn in this review, Albom's writing style is simple and to the point, making it an easy read that will appeal to anyone looking for an inspirational novel. This review also gives you commentary from literary experts to help you understand where this novel succeeds, as well as where it falls short.

    To become one of this exclusive number requires complete dedication, brutal self-sacrifice and the most extraordinary physical attributes. Yet along with the ability to climb mountains, bomb along time trials and survive all the perils of the road, what really makes a Tour de France champion?Based on exclusive one-on-one interviews with these champions of cycling, from the oldest member of the club, 1950 winner Ferdinand Kübler, to Britain's first Tour victor Bradley Wiggins, Edward Pickering delves into the myriad factors that combine to produce success. What does it take to accumulate such great mental strength, skill and endurance? What are the differences as well as the key factors in common? What sets these men apart from the rest of the field?With sharp analysis and deft style, The Yellow Jersey Club gives the reader unprecedented access into the secrets of the greats of cycling.

    It's also a joy to read about a strong woman with a big job and fiery opinions, a nice antidote to the sugary sweet sort of chick lit.' DAILY MAILKate King is furiously flailing to keep afloat. As her team bicker, finger-point and cheat their way through rumours of sackings and site closures, her ill-tempered husband is becoming increasingly embittered and secretive. Kate knows she must address his petulant question: "Surely there's more to life than this?" but all her energies are required to dodge the corporate bullets constantly fired in her direction.Under pressure from an attractive, younger colleague, Kate is also concerned by her sudden invisibility to the opposite sex and the alarming appearance of back fat. Disturbingly, beige knitwear has started to call to her from the shelves of M&S.Growing more and more suspicious of her husband's activities, pressure builds on Kate both at work and at home until her turbulent year reaches its climactic end. Can she continue to balance precariously between work and marriage, or is one end of the scales going to hit the ground with a resounding thud?

    Get five feel-good, satisfying, and uplifting cowboy romances in this Christian holiday collection. You'll get lost in ranch life, with sexy and sweet cowboys, swoon-worthy, faith-filled romance, and the perfect love story to curl up with as you sip a cup of hot cocoa in front of the fireplace! Her Cowboy Billionaire Best Friend: A cowboy returning to his hometown—and the best friend he left a dozen years before. This Christmas, can they build a family and find their happily-ever-after? #1 bestseller in Clean & Wholesome Romance, #1 bestseller in Christian Romance, #1 bestseller in Christian Westerns Cheering the Cowboy: A cowboy with anger management issues, the woman whose ranch he "stole," and their chance to get everything they want for Christmas...including each other. Her Last Cowboy Christmas: She's tired of having her heart broken by cowboys. He waited too long to ask her out. Can Lance fix things quickly, or will Amber leave Last Chance Ranch before he can tell her how he feels? The Sleigh on Seventeenth Street: A cowboy with skills as an electrician tries a relationship with a down-on-her luck plumber. Can Dylan and Camila make water and electricity play nicely together this Christmas season? Falling for His Next-Door Neighbor: Two next-door neighbors vying for the same job this Christmas...who will win? And who will lose their heart?

    Staying in love—that’s the challenge! How can you keep your relationship fresh and growing amid the demands, conflicts, and just plain boredom of everyday life? In the #1 New York Times bestseller The 5 Love Languages, you’ll discover the secret that has transformed millions of relationships worldwide. Whether your relationship is flourishing or failing, Dr. Gary Chapman’s proven approach to showing and receiving love will help you experience deeper and richer levels of intimacy with your partner—starting today. The 5 Love Languages is as practical as it is insightful. Updated to reflect the complexities of relationships today, this new edition reveals intrinsic truths and applies relevant, actionable wisdom in ways that work. Includes the Couple's Personal Profile assessment so you can discover your love language and that of your loved one.

    The Undercover Economist is for anyone who's wondered why the gap between rich and poor nations is so great, or why they can't seem to find a decent second-hand car, or how to outwit Starbucks. This book offers the hidden story behind these and other questions, as economist Tim Harford ranges from Africa, Asia, Europe, and of course the United States to reveal how supermarkets, airlines, and coffee chains--to name just a few--are vacuuming money from our wallets. Harford punctures the myths surrounding some of today's biggest controversies, including the high cost of health-care; he reveals why certain environmental laws can put a smile on a landlord's face; and he explains why some industries can have high profits for innocent reasons, while in other industries something sinister is going on. Covering an array of economic concepts including scarce resources, market power, efficiency, price gouging, market failure, inside information, and game theory, Harford sheds light on how these forces shape our day-to-day lives, often without our knowing it. Showing us the world through the eyes of an economist, Tim Harford reveals that everyday events are intricate games of negotiations, contests of strength, and battles of wits. Written with a light touch and sly wit, The Undercover Economist turns "the dismal science" into a true delight.

    Everyone knows this. Each of us contributes his share. But we tend to take the situation for granted. Most people are rather confident of their ability to recognize bullshit and to avoid being taken in by it. So the phenomenon has not aroused much deliberate concern. We have no clear understanding of what bullshit is, why there is so much of it, or what functions it serves. And we lack a conscientiously developed appreciation of what it means to us. In other words, as Harry Frankfurt writes, "we have no theory."Frankfurt, one of the world's most influential moral philosophers, attempts to build such a theory here. With his characteristic combination of philosophical acuity, psychological insight, and wry humor, Frankfurt proceeds by exploring how bullshit and the related concept of humbug are distinct from lying. He argues that bullshitters misrepresent themselves to their audience not as liars do, that is, by deliberately making false claims about what is true. In fact, bullshit need not be untrue at all.Rather, bullshitters seek to convey a certain impression of themselves without being concerned about whether anything at all is true. They quietly change the rules governing their end of the conversation so that claims about truth and falsity are irrelevant. Frankfurt concludes that although bullshit can take many innocent forms, excessive indulgence in it can eventually undermine the practitioner's capacity to tell the truth in a way that lying does not. Liars at least acknowledge that it matters what is true. By virtue of this, Frankfurt writes, bullshit is a greater enemy of the truth than lies are.