In this behind-the-scenes account, readers join New York Times bestselling author Stephen Templin in his journey as a trainee in Class 144. Templin and his classmates endure Hell Week: five-and-a-half days of swimming, hallucinating, enduring frequent hypothermia, running more than two hundred miles, and doing over twenty hours per day of extreme physical training—having slept only four hours total for the week. After Hell Week, they face more challenges. These experiences, Steve’s insights into some of the psychology needed to overcome seemingly impossible challenges, teamwork, and an unexpected conclusion, make this a memorable adventure.

    In The Boy Who Was Raised as a Dog, he tells their stories of trauma and transformation through the lens of science, revealing the brain's astonishing capacity for healing. Deftly combining unforgettable case histories with his own compassionate, insightful strategies for rehabilitation, Perry explains what exactly happens to the brain when a child is exposed to extreme stress-and reveals the unexpected measures that can be taken to ease a child's pain and help him grow into a healthy adult. Through the stories of children who recover-physically, mentally, and emotionally-from the most devastating circumstances, Perry shows how simple things like surroundings, affection, language, and touch can deeply impact the developing brain, for better or for worse. In this deeply informed and moving book, Bruce Perry dramatically demonstrates that only when we understand the science of the mind can we hope to heal the spirit of even the most wounded child.

    They can be euphoric one moment, despairing and depressed the next. There are an estimated 10 million sufferers of BPD living in America today—each displaying remarkably similar symptoms: ● a shaky sense of identity ● sudden violent outbursts ● oversensitivity to real or imagined rejection ● brief, turbulent love affairs ● frequent periods of intense depression ● eating disorders, drug abuse, and other self-destructive tendencies ● an irrational fear of abandonment and an inability to be alone For years BPD was difficult to describe, diagnose, and treat. But now, for the first time, Dr. Jerold J. Kreisman and health writer Hal Straus offer much-needed professional advice, helping victims and their families to understand and cope with this troubling,shockingly widespread affliction.

    Through personalanecdotes from the author's life, and interviews of successfulindividuals across several industries, this book demonstrates howto achieve success, in all aspects of life, through hard work andacts of kindness. Split into five sections, this book details howto begin the self-improvement journey.Explains how to cope with the situation you are currently in, and how to make the most of it until you can break freeShares exercises and practices that can help define your goalsand how to set realistic tasks to reach themHelps you to navigate the seas of doubters and obstacles to getto where you want to beEnsures that you help others, once you have reached yourgoalsEach of us has different goals in life, but everyone wants tosucceed, and have as much fun as possible along the way. AmazingThings Will Happen shows how to get on this path tosuccess.

    Otherwise calm, rational, and intelligent people go into extended rants about an industry that seems to grow more inhuman and unhelpful with every phone call we make. And Americans make more than 43 billion customer service calls each year. Whether it's the interminable hold times, the outsourced agents who can't speak English, or the multitude of buttons to press and automated voices to listen to before reaching someone with a measurable pulse -- who hasn't felt exasperated at the abuse, neglect, and wasted time we experience when all we want is help, and maybe a little human kindness?Your Call Is (Not That) Important to Us is journalist Emily Yellin's engaging, funny, and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Yellin reveals the real human beings and often surreal corporate policies lurking behind its aggravating façade. After reading this first-ever investigation of the customer service world, you'll never view your call-center encounters in quite the same way.Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She spends time at outsourced call centers for Office Depot in Argentina and Microsoft in Egypt. She gets to know the Mormon wives who answer JetBlue's customer service calls from their homes in Salt Lake City, and listens in on calls from around the globe at a FedEx customer service center in Memphis. She meets with the creators of the yearly Customer Rage Study, customer experience specialists at Credit Suisse in Zurich, the founder and CEO of FedEx, and the CEO of the rising Internet retailer Zappos.com. Yellin finds out which country complains about service the most (Sweden), interviews an actress who provides the voice for automated answering systems at many big corporations, and talks to the people who run a website (GetHuman.com that posts codes for bypassing automated voices and getting to an actual human being at more than five hundred major companies.Yellin weaves her vast reporting into an entertaining narrative that sheds light on the complex forces that create our infuriating experiences. She chronicles how the Internet and global competition are forcing businesses to take their customers' needs more seriously and offers hope from people inside and outside the globalized corporate world fighting to make customer service better for us all.Your Call Is (Not That) Important to Us cuts through corporate jargon and consumer distress to provide an eye-opening and animated account of the way companies treat their customers, how customers treat the people who serve them, and how technology, globalization, class, race, gender, and culture influence these interactions. Frustrated customers, smart executives, and dedicated customer service reps alike will find this lively examination of the crossroads of world commerce -- the point where businesses and their customers meet -- illuminating and essential.

    Children who are validated feel reassured that they will be accepted and loved regardless of their feelings, while children who are not validated are more vulnerable to peer pressure, bullying, and emotional and behavioral problems.The Power of Validation is an essential resource for parents seeking practical skills for validating their child’s feelings without condoning tantrums, selfishness, or out-of-control behavior. You’ll practice communicating with your child in ways that instantly impact his or her mood and help your child develop the essential self-validating skills that set the groundwork for confidence and self-esteem in adolescence and beyond (Amazon).One of the authors (Melissa H. Cook) is a parent and a psychotherapist who came up with the idea for this very book by her research in the field as a counselor and by her own experiences as a mother to her own three children. The Lollipop Story, which is a story in the beginning of the book, is a a true interaction between Melissa and her oldest son.

    This newly revised edition features additional information from recent research on vision and hearing deficits, motor skill problems, nutrition and picky eaters, ADHA, autism, and other related disorders.

    One prisoner, Fred Cherry, was a pioneering air force pilot and the first black officer captured by the North Vietnamese. The other, a young navy flier named Porter Halyburton, was a racist southerner who doubted that a black man could even be a pilot. Their captors threw them into the same fetid cell, believing that their antipathy toward each other would break them both. But Cherry and Halyburton overcame their initial suspicions and saved each other's lives. When Halyburton first saw him, Cherry was a wreck. One arm, damaged in his plane crash, hung uselessly at his side. He hadn't bathed in weeks, and he could barely walk. In his own mind, Cherry was steeling himself for death. Halyburton was also weakening, emotionally battered from the interrogations and isolation that his sheltered life had not prepared him for. He had to learn how to endure, or he would become one of the incoherent wraiths who haunted the Zoo. Halyburton and Cherry became legendary among fellow POWs for the singular friendship that enabled them to overcome prodigious suffering and unspeakable torture. Hirsch weaves through this account a surprising, sometimes shocking view of the toll these men's captivity took on their loved ones. While Cherry's family was sundered by his absence, Halyburton's bond with his wife, Marty, endured and deepened. We see her receive the news of her husband's death, and we share her mingled elation and fear when she later learns that he is in fact alive and imprisoned. We also witness her unlikely rise to a leading role in the battle to bring the POWs home. Often inspiring, sometimes heartbreaking, Two Souls Indivisible shows how trust and hope can cheat death, and how good people can achieve greatness in hellish circumstances.

    The attack was masterminded by Osama bin Laden and his Jihad group -- an organization that CNN's terrorism analyst Peter Bergen calls Holy War, Inc. One of the few Western journalists to have interviewed bin Laden face-to-face, Bergen has produced the definitive book on the global Jihadist network, revealing: How bin Laden lives, travels, and communicates with his "cells." How his role in the crushing defeat of the Soviet Union in Afghanistan made him a hero to Muslims all over the world. How the bombings of the American embassies in Africa and the USS Cole in Yemen were planned and executed. What we can expect from Islamic extremists in the future. Above all, Peter Bergen helps us to see bin Laden's organization in a radically new light: as a corporation that has exploited modern technology and weaponry in the service of global terrorism and the destruction of the West. Both author and publisher will donate a portion of the proceeds from this book to the International Committee of the Red Cross.

    Bosses, colleagues, customers—but also family, friends, and in-laws—they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development—but we dread it and often dismiss it.That’s because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life’s blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace.The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we’ve got it backwards and show us why the smart money is on educating receivers— in the workplace and in personal relationships as well.Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education.

    It is for teachers who refuse to harden their hearts, because they love learners, learning, and the teaching life." - Parker J. Palmer [from the Introduction] Teachers choose their vocation for reasons of the heart, because they care deeply about their students and about their subject. But the demands of teaching cause too many educators to lose heart. Is it possible to take heart in teaching once more so that we can continue to do what good teachers always do -- give heart to our students?In The Courage to Teach, Parker Palmer takes teachers on an inner journey toward reconnecting with their vocation and their students -- and recovering their passion for one of the most difficult and important of human endeavors.

     Violent confrontation between armed groups over the supply of illegal narcotics is something we commonly associate with criminal gangs in modern cities, but in the mid-nineteenth century Great Britain went to war with Imperial China in order to continue to supply Chinese addicts with opium. The two wars which followed have become known as the Opium Wars, and they led to the utter defeat of China, the establishment of a British colony in Hong Kong, and the continuation of a narcotics trade that was worth millions of pounds each year to the British. The Opium Wars exposed the weaknesses of the Chinese Qing dynasty in terms of its military abilities and internal corruption. They also exposed divisions in Victorian Britain where people were beginning to question the morality of going to war to support an illegal narcotics trade which caused misery and death for millions of Chinese. In the end, the British were able to overcome their reservations and prosecuted these two wars with great success. British casualties were small and the gains enormous—the British opium trade to China would continue for more than fifty years after the end of the Second Opium War. Inside you will read about... ✓ The Joy Plant ✓ Outbreak of the First Opium War ✓ British Superiority and the Devil Ship ✓ The Treaty of Nanking: First of the Unequal Treaties ✓ The Inevitable Second Opium War ✓ The Fall of Beijing And much more! For the Chinese Qing dynasty, the Opium Wars marked the beginning of the end. Imperial China had endured for two thousand years, but within fifty years of the humiliations of the Opium Wars, a revolution overthrew the imperial court and turned China into a republic. Although they are little remembered today, the Opium Wars changed the face not just of China but also of the whole of Asia. This is the story of those wars.

    Along the way you’ll reaffirm your ultimate purpose, define your most important goals, and take concrete steps to make them happen. A practical guide for businesspeople or anyone who wants to be an elite operator in life, this book will teach you how to:• Lead from the front, so that others will want to work for you• Practice front-sight focus, the radical ability to focus on one thing until victory is achieved • Think offense, all the time, to eradicate fear and indecisiveness• Smash the box and be an unconventional thinker so you’re never thrown off-guard by chaotic conditions• Access your intuition so you can make “hard right” decisions• Achieve twenty times more than you think you canBlending the tactics he learned from America’s elite force with lessons from the Spartans, samurai, Apache scouts, and other great warrior traditions, Mark Divine has distilled the fundamentals of success into eight powerful principles that will transform you into the leader you always knew you could be. Learn to think like a SEAL and take charge of your destiny at work, at home, and in life.

    Army, Luis Montalván never backed down from a challenge during his two tours of duty in Iraq. After returning home from combat, however, his physical wounds and crippling post-traumatic stress disorder began to take their toll. He wondered if he would ever recover.Then Luis met Tuesday, a sensitive golden retriever trained to assist the disabled. Tuesday had lived among prisoners and at a home for troubled boys, and he found it difficult to trust in or connect with a human being--until Luis.Until Tuesday is the story of how two wounded warriors, who had given so much and suffered the consequences, found salvation in each other. It is a story about war and peace, injury and recovery, psychological wounds and spiritual restoration. But more than that, it is a story about the love between a man and dog, and how, together, they healed each other's souls.

    In order to lead others effectively, we need a true understanding of ourselves, our natural tendencies and patterns of behavior. In learning what your leadership voice sounds like to others, you will discover what it feels like to be on the other side of your personality, as well as how to hear and value others' voices, namely the Pioneer, the Connector, the Creative, the Guardian, and the Nurturer. Once you understand your own leadership voice, you'll discover how best to communicate with each of the other voices, which will transform your communication at every level of relationship, both personal and professional. In mastering the 5 Voices of leadership, you will increase your emotional intelligence, allowing you to gain a competitive advantage as a leader. You will also be equipped with a simple, easy to remember vocabulary that, when shared, has a track record for decreasing the drama, misunderstanding and miscommunication in all spheres of influence. Are you focused on relationships, values, and people? Or are you oriented more toward tradition, money, and resources? Do you know how others hear your voice? Do you appreciate the contributions of others on your team? This book will help you identify your natural leadership style, and give you a framework for leveraging your strengths. Find your foundational leadership voice Learn to hear and value the voices of others Know yourself before leading others Connect and communicate well with team, family and friends All five leadership voices come with their own particular set of strengths, and all have areas for growth. Understanding both sides of the equation is the key to taking your leadership to the next level and is the secret to increasing your ability to influence your team, family and friends. 5 Voices is a simple key which unlocks complicated relational dynamics and improves the health and alignment of all your relationships.