It gives practical advice on how to:- Get a sale when your service is not the cheapest- Turn your customer into an ambassador- Build a positive attitude- Beat the competition- Close a saleThis is a valuable book, recognized as an effective and powerful sales-improvement guide.

    Wible exposes the pervasive and largely hidden medical culture of bullying, hazing, and abuse that claims the lives of countless medical students, doctors, and patients. Now—for the first time released to the public—here are private letters and last words from our doctors who could no longer bear the pain of an abusive medical system. What you don’t know about medical training and culture can kill you. Dr. Wible takes you behind the white coat and into the mind, heart, and soul of our doctors—and provides answers.

    The technique of geographical profiling reveals the secrets criminals are trying to hide, and what their unfolding criminal aspirations are likely to be. Renowned criminal psychologist Professor David Canter believes the roots of murder can be better understood by careful consideration of the parallels between the criminal's psychological journey and the actual paths he follows. His groundbreaking work in this field has enabled police departments across the world to solve a number of high-profile cases, including that of the vicious 'railway rapist' and murderer John Duffy. From first-hand experience of applying his techniques, Canter tells a number of engrossing stories of serious crimes and their detection. He expands on his theories of criminal types, getting deep into the twisted logic of the 'marauders and commuters' - whose confused and lazy attempts to satisfy their brutal desires led to their capture. An in-depth study is also made of those like Fred and Rose West, Marc Dutroux and Dennis Nielsen - who construct 'spiders' webs' and 'black hol

    This book investigates all three and presents startling evidence that will challenge cultural and moral perceptions as never before.

    Because of this balance, the Seventh Edition of Microbiology is appropriate for microbiology majors and mixed majors courses. The new authors have focused on readability, artwork, and the integration of several key themes (including evolution, ecology and diversity) throughout the text, making an already superior text even better.

    In Elephants on Acid, Boese details the results of this scientific trial, as well as answers to the questions: Why can't people tickle themselves? Would the average dog summon help in an emergency? Will babies instinctually pick a well-balanced diet? Is it possible to restore life to the dead? Read on to find out...

    Squiggly careers, where people jump constantly between roles, industries and locations, are becoming the new normal.Squiggly careers are filled with opportunity and excitement, but they can also be ambiguous and overwhelming if we don't know how to make the most of them.In The Squiggly Career, personal development experts Helen Tupper and Sarah Ellis reveal 5 skills you need to master and teach you how to:· Identify your Values· Play to your Super Strengths· Address your Confidence gremlins· Design your support solar systems (Networks) · Explore your Future Possibilities Packed with insights about the changing-face of work, exercises to aid your growth, and tips and inspiration from highly successful people, this book will help you be happier, and ultimately more successful in your career.

    With countries such as China and India taking on a more significant role in the global business landscape, you can't afford not to know the practices, customs, and philosophies of other countries.Now fully revised, updated, and expanded with over sixty country profiles, Kiss, Bow, or Shake Hands, 2nd Edition provides invaluable information on how to handle common business interactions with grace, respect, and an appreciation for different cultures.

    And learning these idioms and phrases will not only help you speak English better, it'll help you understand Americans better!Idioms are presented in 25 lively dialogues which tell the entertaining story of an American family, complete with illustrations. The book comes with an audio CD of all of the dialogues. Contains dozens of helpful exercises & six crossword puzzles to reinforce the material, with convenient answer key for self-study. About the AuthorAmy Gillett has taught ESL (English as a Second Language) in both the United States and Europe. She holds a BA degree in literature fromStanford University, an MA from Stanford in Russian & East European Studies, and an MBA from Cornell. She speaks several foreign languages.Her writing has appeared in many national magazines and newspapers, including MAD Magazine, Family Circle, and the San Francisco Chronicle.

    Right? Tired of wasting time with one Mr. Wrong after another? You're not alone. Too many of us make bad decisions about the men in our lives and end up committing to relationships that don't bring us the happiness we deserve. Now you can have that crystal ball you were wishing for. With this groundbreaking book, internationally recognized relationship expert and bestselling author Mira Kirshenbaum turns her attention to the most common relationship question women have: Is he the one I should commit to? This is the only guide you'll ever need to answer that question once and for all. Offering savvy, straightforward advice gleaned from helping thousands of women find lasting love, Kirshenbaum offers the only step-by-step strategy for determining whether or not you should commit. "Is He Mr. Right?" will help you: - Decide if your guy is a keeper--or not - Identify the Five Dimensions of Chemistry and how to tell if you and your man have it - Understand the secret of women who find love: dump the duds fast - Focus on what you need to make you happy--and get it You will discover what you really want from a relationship, learn how to trust yourself again, and stop wasting time with guys who aren't right for you. A must-have for any woman, "Is He Mr. Right?" provides the tools you need to find real happiness in love.

    The Third Edition of this indispensable guide builds on the success of the previous editions, offering fully updated and expanded advice in an even more accessible format. Good Essay Writing provides answers to the key questions which face students when preparing essays: What do tutors look for when marking essays? What kind of skills will be needed at different course levels? How can inadvertent plagiarism be avoided? What are the protocols for referencing? Good Essay Writing shows students how to approach different types of essay questions, provides detailed guidelines on the various ways of supporting and sustaining key arguments, addresses common worries, and provides extensive use of worked examples including complete essays which are fully analysed and discussed. All of the key points are encapsulated in easy to digest summaries.

    Now Grandmaster of Memory Ed Cooke offers up his memory secrets with a fun, quick and completely unforgettable way to remember the things you thought you never could. But this is no boring Willy, Willy, Harry, Ste. With Ed leading the way on unlikely adventures through people and places, Abraham Lincoln may become a circle of bra-wearing hams linking arms in your mind, and you may well encounter a fridge wearing Calvin Klein underpants. You could also soon find yourself rattling off the prime ministers to a rapt audience and adding, in a knowing tone, ’ah yes, Marquess of Rockingham, Whig I believe?’. What is for sure is that you’ll be bursting with knowledge that will stick in your mind and impress your friends for ever.

    She helps women unloc the fears that lie behind self-perpetuating patters and achieve the necessary balance of independence, vulnerability, desire and strength that will enable them to succeed in a relationship. In her personal and adverturous style, Maja Storch draws on the experiences of clients, friends and her own life to offer a unique perspective on contemporay relationships and enlightenment for strong women everywhere.'This book is not armchair psychology, it's the real deal and done with such guts and intelligence that it will change your life in a single reading.' Anna Warwick, former editor www.shesaid.com.au 'This book is compelling and a must for every feminine warrior on her journey to find a sustaining relationship ... an invaluable aid in discovering the authentic self.' Doreen Patenall, Lecturer and Psychotherapist, Jansen Newman Institute.'Great mentoring for getting it right. Maja Storch has done it. A thinking woman's guide to understanding herself. And from there being able to actualise the right him.' Toby Green, Chief Psychologist, Relationship Trainers.com and author of If You Really Loved Me.'This book gives us a modern anthem that will resonate deeply with strong women everywhere - and with the men who love them.' Susanna Freymark, writer.

    Dark forces seek to turn society into unthinking automatons by the use of weapons of mass influence. In this graphic adaptation of his best-seller, Robert B. Cialdini becomes society’s best hope in combatting compliance professionals throughout the world. He leads a team of special forces through a battleground filled with psychological sneak attacks designed to elicit pre-programmed responses from unknowing victims.

    When Denna Babul and Karin Smithson couldn't find the equivalent book for fatherlessness, The Fatherless Daughter Project was born. The book will set fatherless women on the path to growth and fulfillment by helping them to understand how their loss has impacted their lives.   A father is supposed to provide a sense of security and stability. Losing a father comes with particular costs that vary depending on the way he left and how old a girl was when she lost him. Drawing on interviews with over 5000 women who became fatherless due to death, divorce, neglect, and outright abandonment, the authors have found that fatherless daughters tend to push their emotions underground.  These issues in turn become distinct patterns in their relationships as adult women and they often can't figure out why. Delivered with compassion and expertise, this book allows readers support and understanding they never had when they first needed it, and it encourages the conversation to continue.