It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

    This book is a selection of the best columns written by him over the last eleven years.The columns range from the author's perceptive portraits of politicians and celebrities to his reflections on the state of the media and the peculiarities of the English language. He also turns the gaze on himself—sharing with us his eccentricities, his foibles and anecdotes about himself and his family, including his late wife Nisha. There are also pieces here about his Doon and Cambridge days and vignettes from his travels to cities near and far.

    

    Everything you need to be fully prepared to take the PRINCE2Foundation and Practitioner examAs an internationally recognized certification which focuses onthe Foundation and Practitioner levels along with being recommendedby the Project Management Institute, the PRINCE2 accreditationgives a bolster to any resume.The author, David Hinde, has trained hundreds of individualsfrom many different backgrounds to prepare for the PRINCE2 exams.The book provides explanations of all parts of the PRINCE2approach, lots of practical examples, and a whole range of mockexamination questions to test your knowledge.Explains all the PRINCE2 themes, processes, principles, rolesand management products for the very latest version of PRINCE2(PRINCE2 2009 Edition)Features full coverage of all Foundation and Practitioner levelexam objectivesPresents real-world scenarios, showing how the method isused in business and the public sectorIncludes challenging review questions and electronic flashcardsto sharpen your knowledgeCovers tips and techniques for tackling the PRINCE2accreditation examinations and shows you how and where to take theexamsIncorporates over 300 sample Foundation-level and over 100sample Practitioner-level questions, with answers and fullexplanationsContains a glossary of all PRINCE2 terminology and a quickreference to all the PRINCE2 management productsGives a web link to a set of on-line tools with more bonusexamsPRINCE2 Study Guide covers all the necessary topics youneed to know in order to confidently take the PRINCE2 Foundationand Practitioner exams.

    Fully updated with the 2009 practice guidelines, this book will take you through every step of a project - from planning and establishing roles to closing and reviewing - offering practical and easy-to-understand advice on using PRINCE2. It also shows how to use the method when approaching the key concerns of project management, including setting up effective controls, managing project risk, managing quality and controlling change. PRINCE2 allows you to divide your project into manageable chunks, so you can make realistic plans and know when resources will be needed. PRINCE2 For Dummies, 2009 Edition provides you with a comprehensive guide to its systems, procedures and language so you can run efficient and successful projects.PRINCE2 For Dummies, 2009 Edition includes: Part I: How PRINCE Can Help You - Chapter 1: So What's a Project Method and Why Do I Need to Use One? - Chapter 2: Outlining the Structure of PRINCE2 - Chapter 3: Getting Real Power from PRINCE2Part II: Working Through Your Project - Chapter 4: Checking the Idea Before You Start - Chapter 5: Planning the Whole Project: Initiation - Chapter 6: Preparing for a Stage in the Project - Chapter 7: Controlling a Stage - Chapter 8: Building the Deliverables - the Work of the Teams - Chapter 9: Finishing the Project - Chapter 10: Running Effective Project BoardsPart III: Help with PRINCE Project Management - Chapter 11: Producing and Updating the Business Case - Chapter 12: Deciding Roles and Responsibilities - Chapter 13: Managing Project Quality - Chapter 14: Planning the Project, Stages, and Work Packages - Chapter 15: Managing Project Risk - Chapter 16: Controlling Change and Controlling Versions - Chapter 17: Monitoring Progress and Setting Up Effective ControlsPart IV: The Part of Tens - Chapter 18: Ten Ways to Make PRINCE Work Well - Chapter 19: Ten Tips for a Good Business Case - Chapter 20: Ten Things for Successful Project Assurance Part V: Appendices - Appendix A: Looking into PRINCE Qualifications - Appendix B: Glossary of the Main PRINCE2 Terms

    Will take 25-35 days

    What is fate, in a culture of free will and self-determination? Where do we project our doom, that ancient and evolving belief in predestination? In this issue of Granta, twenty-two writers meditate on fate in all its many forms.Includes contributions by Anjan Sundaram, Andrea Stuart, Fatima Bhutto, Sam Coll, Joanna Kavenna, Joseph Roth, Michael Cunningham, and Will Self.

    The accompanying CD includes a practice exam with 200 original questions created by PMPINABOX.

    It's not just a technical book or just a businessguide. Data is ubiquitous and it doesn't pay much attention toborders, so we've calibrated our coverage to follow it wherever itgoes.In the first edition of Big Data Now, the O'Reilly team tracked thebirth and early development of data tools and data science. Now, withthis second edition, we're seeing what happens when big data grows up:how it's being applied, where it's playing a role, and theconsequences -- good and bad alike -- of data's ascendance.We've organized the second edition of Big Data Now into five areas:Getting Up to Speed With Big Data -- Essential information on thestructures and definitions of big data.Big Data Tools, Techniques, and Strategies -- Expert guidance forturning big data theories into big data products.The Application of Big Data -- Examples of big data in action,including a look at the downside of data.What to Watch for in Big Data -- Thoughts on how big data will evolveand the role it will play across industries and domains.Big Data and Health Care -- A special section exploring thepossibilities that arise when data and health care come together.

    FREE EXTENDED PREVIEW Enter a family-run Amish greenhouse where grief consumes the mother and her remaining children and mysterious events threaten to force them to close the business.

     Readers all over the US and Europe have discovered the joys of retiring and living full time in an RV after reading Jerry Minchey's Amazon #1 best-selling book in Senior Travel Guides, Motorhome, and RV Retirement Living: The Most Enjoyable and Least Expensive Way to Retire. Now in this new epic book, Secrets of RVing on Social Security, he shows you step-by-step how to enjoy the RVing lifestyle while traveling and living on just your Social Security income. Imagine leaping out of bed every morning ready to cherish every day of your new adventurous life. On top of the adventure, you'll experience the unsurpassed freedom to live where you want to. At every fork in the road, you will be free to go wherever whim and chance might take you. You will also discover how other retirees are supplementing their retirement income while living full-time in their motorhome. Many people are actually adding to their savings while having the time of their lives living the RV lifestyle. In this book, you will grasp how they are doing it, and how you can do it too. You'll comprehend the brutally honest pros and cons of the RV lifestyle. There are some downsides to the lifestyle you need to be prepared for. My guess is that you will adore your new RVing lifestyle, but you'll never know if it's the right lifestyle for you if you don't read this book. The book is designed to keep you on the path to accomplishing your goal of living an exciting retirement lifestyle while staying well within your budget. This book should be required reading for anyone who is retired or getting ready to retire. It provides never-before-answered questions about living the attractive RVing lifestyle on a budget.

     When the fifty-something friends from Lancashire decide to take some time out together, little do they know that they will end up traversing Spain from north to south in an old and somewhat unsightly mini-campervan. Garrulous Geoff, hefty Harry and the relatively rational Jeremy, unused to spending longer than an evening in each other’s company, are thrust together for a month of travel and cohabitation which the latter relates to us with candour, pulling no punches when it comes to describing their more embarrassing escapades.

    Their task is simple, regain control of the air. But when not sheltering from incessant bombing by Luftwaffe forces based only minutes to the north on Sicily, Jack and his fellow pilots are hunted from take off to landing by tens of Messerschmitt 109Fs. Can they, and the Island, survive? The novel is dedicated to the people of Malta and the pilots from all over the world who fought to protect them. The cover design by Martin Butler is based on the image, Spitfire Flypast, by Paolo Camera. Reviewers found the flying scenes in Ron’s Battle of Britain novel, Wings Over Summer, especially vivid and those in Wings Over Malta are no less dynamic. This is because Ron spent much of his 32 years in the RAF as a flying instructor, teaching young men and women to turn upside down, jink and spin in light aircraft. He also picked the brains of several Battle of Britain veterans and current Spitfire pilots.

     In the gambling fraternity, Harry Findlay has earned legendary status. He has been skint dozens of times, won over £20 million and spent just as much. But he will not change. Fearless and formidable, bullish and bombastic, there is no one in the gambling game who can match Harry’s style and seismic impact. When he first ran a betting slip through his fingers as a 16-year-old, Harry said he had been handed the keys to the Magic Kingdom. Gambling has taken him all around the globe, enjoying five-star travel and a gourmet’s indulgence at the world’s biggest sporting events. In his much-awaited book, Harry recounts the mind-boggling tales behind the thousand and million pound multi-sport bets that will make ordinary punters shudder – including the day he wagered £2.5 million on a rugby match. It is a remarkable life story of ups and downs. Aged 21 years old, he served nearly a year in some of Her Majesty’s toughest jails. Who’d have thought he would go on to own Big Fella Thanks, winner of the Derby at Clonmel and the most famous dog to come out of Ireland – and be part owner of the legendary racehorse Denman, who carried his colours to Gold Cup glory. Harry’s subsequent controversial disqualification from racing destroyed him, despite the ruling being overturned on appeal. Most fascinating of all, Harry tells how he has survived and continues to work his magic in the gambling world, and still believes in his own special talent to read sports events and to continue to stay one step ahead of the internet companies that flood our minds with the temptation to risk so much. Harry Findlay: Gambling For Life reflects one man’s extraordinary passion for gambling. How he cannot live without it. And how he knows that, even if he loses all of his money, he can never be a loser.

    "Coaching for Breakthrough Success" introduces the groundbreaking Situational Coaching Model, which provides coaches the flexibility they need to navigate seamlessly from one coaching paradigm to another.Jack Canfield is one of the world's leading experts in personal effectiveness and the bestselling author or coauthor of "Chicken Soup for the Soul," "The Success Principles," "Key to Living the Law of Attraction," and "The Power of Focus." Dr. Peter Chee is President and CEO of global learning solutions firm ITD World.