Survey Methodology describes the basic principles of survey design discovered in methodological research over recent years and offers guidance for making successful decisions in the design and execution of high quality surveys. Written by six nationally recognized experts in the field, this book covers the major considerations in designing and conducting a sample survey. Topical, accessible, and succinct, this book represents the state of the science in survey methodology. Employing the "total survey error" paradigm as an organizing framework, it merges the science of surveys with state-of-the-art practices. End-of-chapter terms, references, and exercises enhance its value as a reference for practitioners and as a text for advanced students.

    Now a paramedic field chief, Bomben looks back on thirty years of service in It's Not the Trauma, It's the Drama.The twenty true stories Bomben relates are unique—all told from the point of view of a woman rising through traditionally male ranks. Bomben's tales range from funny to gory, from the dangers paramedics face to the history of a venerable old firehouse. Some, of course, are about saving lives. Others are about simply staying alive.From Bomben's first trauma call—the result of a drag race along city streets gone horribly wrong—to her eventual rise through the ranks, her tales shift seamlessly from humorous encounters to descriptions of injuries human beings shouldn't be able to endure. Through it all, It's Not the Trauma, It's the Drama offers a glimpse of the strain and risk experienced by Chicago Fire Department paramedics every day.

    This volume provides her readers and fans with additional insights into her life and work. The first section provides a biographical chapter and literary heritage. The second and third sections analyze the Tales of Tortall and the Magic Circle Sagas as a whole, providing details into the characters and settings of each. The final section of the book, Perspectives, includes both a section on literary techniques along with an interview of Tamora Pierce herself. Appendices include a section on Power Female Heroes, and Fantasy Adventures.Novels include: *The Song of the Lioness Quartet *The Immortals Quartet *The Protector of the Small Quartet *The Trickster Duology *The Magic Circle Quartet *The Circle Opens Quartet *The Will of the Empress

    Engine of Impact provides actionable guidance for increasing impact in the social sector-a must-read for all donors, nonprofit board members, executives and staff who seek to achieve extraordinary results for their organization.

    Memories are like plants: there are those that need to be quickly eliminated in order to help the others burgeon, transform, flower.”For the health of the psyche and the culture, for the individual and the whole society, oblivion is as necessary as memory. One must know how to forget, Marc Augé suggests, not just to live fully in the present but also to comprehend the past.Renowned as an anthropologist and an innovative social thinker, Augé’s meditation moves from how forgetting the present or recent past enables us to return to earlier pasts, to how forgetting propels us into the present, and finally to how forgetting becomes a necessary part of survival. Oblivion moves with authority and ease among a wide variety of sources—literature, common experience, psychoanalysis, philosophy, ethnography—to illustrate the interplay of memory and forgetting in the stories of life and death told across many cultures and many times. Memory and oblivion, he concludes, cannot be separated: “Memories are crafted by oblivion as the outlines of the shore are created by the sea.”

    The American Dream champions individualism.  But at what price?  In this timely revision of The Wilding of America, Charles Derber chronicles the latest incidents of "wilding" - extreme acts of self-interested violence and greed - that signal an eroding of the moral landscape of American society.  Despite this ever-increasing emphasis on individualism in America, Derber offers a communitarian alternative that is as inspiring as it is instructive.

    York Notes author John Scicluna discusses all aspect of An Inspector Calls --a thorough run-down very helpful to anyone studying the famous Priestley play.

    In Fugitive Denim journalist Rachel Louise Snyder reports from the far reaches of this multi-billion-dollar industry in search of the real people who make your clothes. From a cotton picker in Azerbaijan to a Cambodian seamstress, a denim maker in Italy to a fashion designer in New York, Snyder captures the human, environmental, and political forces at work in a dizzyingly complex and often absurd world. In a disarming and humorous voice, she ponders questions of equity, sweatshops, and corporate social responsibility through narratives of individual people, making an often academic subject accessible and compelling. Neither polemic nor prescription, Fugitive Denim captures what it means to be at work in the world in the twenty-first century.

    The guide includes information on aspects of the search that are common to all levels, with invaluable tips for those seeking their first or second faculty position. This new edition provides updated advice and addresses hot topics in the competitive job market of today, including the challenges faced by dual-career couples, job search issues for pregnant candidates, and advice on how to deal with gaps in a CV. The chapter on alternatives to academic jobs has been expanded, and sample resumes from individuals seeking nonfaculty positions are included.The book begins with an overview of the hiring process and a timetable for applying for academic positions. It then gives detailed information on application materials, interviewing, negotiating job offers, and starting the new job. Guidance throughout is aimed at all candidates, with frequent reference to the specifics of job searches in scientific and technical fields as well as those in the humanities and social sciences. Advice on seeking postdoctoral opportunities is also included.Perhaps the most significant contribution is the inclusion of sample vitas. "The Academic Job Search Handbook" describes the organization and content of the vita and includes samples from a variety of fields. In addition to CVs and research statements, new in this edition are a sample interview itinerary, a teaching portfolio, and a sample offer letter. The job search correspondence section has also been updated, and there is current information on Internet search methods and useful websites.

    This book addresses questions such as: can we define technology? Does technology shape us, or do we shape it? Is technology inevitable or unpredictable?

    In Holland, dogs are caressed more than people. Not as thoroughly, though: that one spot, somewhere down below, generally remains untouched …” Generally, but certainly not always. Kinsey’s research showed that 8 per cent of men and 3.5 per cent of women had had sex with an animal, and that in rural areas the figure for men was closer to 50 per cent. Yet bestiality is almost universally condemned. While our love for animals is extolled as noble and “natural,” all erotic elements in the relationship between humans and other species are vilified and proscribed, thus consigning them to the realm of exotic pornography or crude innuendo.Even so, something remains of physical love for animals. In different forms, sublimated or occasionally celebrated, its traces can be found throughout art and popular culture: in Leda and the Swan, Beauty and the Beast or the Lorelei; in a lubricious menagerie of satyrs and centaurs, wolfmen and vampires, all the way through to King Kong and Fritz the Cat, pony clubs and amorous dolphins, or even advertisements for luxury catfoods.Dearest Pet uncovers and explores those traces, illuminating the ambivalence of human attitudes to cross-species sexuality. Its author, the biologist and broadcaster Midas Dekkers, has analysed bestiality in all its aspects—physical, psychological and legal—and examined its representations in religion and mythology, art and literature, pornography and advertising. Beautifully—and sometimes bizarrely—illustrated, his book is neither drily academic nor pruriently trivial, but erudite, witty and challenging: the first history of the last taboo. A book for animal lovers, and for those who are just their good friends.

    Stevenson and James W. Stigler compare United States elementary education practices with those in Asia (specificall Japan and China) and comes to some surprising conclusions.

    Otherwise calm, rational, and intelligent people go into extended rants about an industry that seems to grow more inhuman and unhelpful with every phone call we make. And Americans make more than 43 billion customer service calls each year. Whether it's the interminable hold times, the outsourced agents who can't speak English, or the multitude of buttons to press and automated voices to listen to before reaching someone with a measurable pulse -- who hasn't felt exasperated at the abuse, neglect, and wasted time we experience when all we want is help, and maybe a little human kindness?Your Call Is (Not That) Important to Us is journalist Emily Yellin's engaging, funny, and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Yellin reveals the real human beings and often surreal corporate policies lurking behind its aggravating façade. After reading this first-ever investigation of the customer service world, you'll never view your call-center encounters in quite the same way.Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She spends time at outsourced call centers for Office Depot in Argentina and Microsoft in Egypt. She gets to know the Mormon wives who answer JetBlue's customer service calls from their homes in Salt Lake City, and listens in on calls from around the globe at a FedEx customer service center in Memphis. She meets with the creators of the yearly Customer Rage Study, customer experience specialists at Credit Suisse in Zurich, the founder and CEO of FedEx, and the CEO of the rising Internet retailer Zappos.com. Yellin finds out which country complains about service the most (Sweden), interviews an actress who provides the voice for automated answering systems at many big corporations, and talks to the people who run a website (GetHuman.com that posts codes for bypassing automated voices and getting to an actual human being at more than five hundred major companies.Yellin weaves her vast reporting into an entertaining narrative that sheds light on the complex forces that create our infuriating experiences. She chronicles how the Internet and global competition are forcing businesses to take their customers' needs more seriously and offers hope from people inside and outside the globalized corporate world fighting to make customer service better for us all.Your Call Is (Not That) Important to Us cuts through corporate jargon and consumer distress to provide an eye-opening and animated account of the way companies treat their customers, how customers treat the people who serve them, and how technology, globalization, class, race, gender, and culture influence these interactions. Frustrated customers, smart executives, and dedicated customer service reps alike will find this lively examination of the crossroads of world commerce -- the point where businesses and their customers meet -- illuminating and essential.

    What does work? Time management is outdated. Attention management is the solution you need.Attention management is the most essential skill you need to live a life of choice rather than a life of reaction and distraction. It's a collection of behaviors, including focus, mindfulness, control, presence, flow, and other skills, that will support your success. Productivity speaker, trainer, and author Maura Nevel Thomas shows you how to master attention management with practical strategies that make an immediate impact.

    Far more than a memoir, the book offers specific solutions to specific problems. Listeners learn how to identify and help a bullied child, how to distinguish between different types of bullying -- what's innocuous and what's dangerous, why adult logic doesn't work with teenagers, new disciplinary methods, and much more.