You fear your emotions could block you from a resolution. But you can communicate in a way that’s constructive—not combative. Difficult Conversations walks you through:• Uncovering the root cause of friction• Maintaining a positive mind-set• Untangling the problem together• Agreeing on a way forwardDon't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives—from the most trusted source in business. Also available as an ebook.

    From getting a job to getting a pay rise, and from closing a deal to managing the people around you, it makes a big difference. Robert Phipps, one of the world's leading body language experts shows you how to make it work for you. Busting some of the biggest body language myths, Phipps shows how to read other people's body language and to use yours to succeed in business and life.Loaded with practical tips, this book covers everything you ever need to know about body language, in a variety of business situations: GreetingsMeetingsPartingsPresentationsNegotiationsMotivationDeceptionManagingInterviewingDisciplining

    How do you react? Combining insights gained from her experience as a communication consultant and principles of Asian martial arts, Berckhan describes effective protection and defense techniques for challenging verbal situations and how to shorten hostile interchanges and stop provocations. It concludes with a training program designed to help the reader internalize the strategies that are presented.

    In constant demand as a coach, speaker, and consultant to companies around the world, David Rock has proven that the secret to leading people (and living and working with them) is found in the space between their ears. "If people are being paid to think," he writes, "isn't it time the business world found out what the thing doing the work, the brain, is all about?" Supported by the latest groundbreaking research, Quiet Leadership provides a brain-based approach that will help busy leaders, executives, and managers improve their own and their colleagues' performance. Rock offers a practical, six-step guide to making permanent workplace performance change by unleashing higher productivity, new levels of morale, and greater job satisfaction.

    Read it in under an hour, and you’ll be ready to tackle any type of sticky situation in work or life.Meet a stressed Young Manager, whose teams are at each other’s throats. At his local coffee bar he shares his frustrations with his barista – who turns out to be more than he seems. It’s the start of a journey into Pig Wrestling – a process that can be used to resolve any seemingly impossible problem. By reframing the issue we can all create change, whenever and wherever we need it most.Developed out of the authors’ work in elite sports and business – including Manchester City, Olympic champion Jessica Ennis-Hill and the England Cricket team – this instantly memorable story will help you thrive in complex and messy times.

    Yet the communication style of a health professional can make a huge difference. This book presents the proven counseling approach known as motivational interviewing (MI) and shows exactly how to use it in day-to-day interactions with clients. MI offers simple yet powerful tools for helping clients work through ambivalence, break free of diets and quick-fix solutions, and overcome barriers to change. Extensive sample dialogues illustrate specific ways to enhance conversations about meal planning and preparation, exercise, body image, disordered eating, and more. Reproducible forms and handouts can be downloaded and printed in a convenient 8 1/2" x 11" size. Instructors requesting a desk copy from Guilford will be emailed a link to supplemental PowerPoint slides and exam questions. This book is in the Applications of Motivational Interviewing series, edited by Stephen Rollnick, William R. Miller, and Theresa B. Moyers.

    John Maxwell, America's #1 leadership authority, has mastered the art of asking questions, using them to learn and grow, connect with people, challenge himself, improve his team, and develop better ideas. Questions have literally changed Maxwell's life. In GOOD LEADERS ASK GREAT QUESTIONS, he shows how they can change yours, teaching why questions are so important, what questions you should ask yourself as a leader, and what questions you should be asking your team. Maxwell also opened the floodgates and invited people from around the world to ask him any leadership question. He answers seventy of them--the best of the best--including . . . What are the top skills required to lead people through difficult times?How do I get started in leadership?How do I motivate an unmotivated person?How can I succeed working under poor leadership?When is the right time for a successful leader to move on to a new position?How do you move people into your inner circle?No matter whether you are a seasoned leader at the top of your game or a newcomer wanting to take the first steps into leadership, this book will change the way you look at questions and improve your leadership life.

    Drawing on their years of experience, Corey and Corey focus on the struggles, anxieties, and uncertainties students often encounter on the road to becoming effective helpers. In addition, the text emphasizes self-reflection on a number of professional issues and challenges readers to examine their motives for choosing a helping career. Finally, the authors help students decide if a career in the helping professions is right for them by asking them to take a candid look at the demands and strains they'll face in the helping professions. Retail Description: {RET - P/R} Ideal for anyone embarking on or considering a career in the helping professions, BECOMING A HELPER, Sixth Edition provides an overview of the stages of the helping process while teaching readers the skills and knowledge they need to become successful helping professionals. Drawing on their years of experience, Corey and Corey focus on the struggles, anxieties, and uncertainties people often encounter on the road to becoming effective helpers. Emphasizing self reflection, the authors challenge readers to examine their motives for choosing a helping career and encourage them to take a candid look at the demands and strains they'll face in the helping professions.

      Navigating the challenges of long-term commitment takes effort—and it just got simpler, with this empowering, step-by-step guide to communicating about the things that matter most to you and your partner. Drawing on forty years of research from their world-famous Love Lab, Dr. John Gottman and Dr. Julie Schwartz Gottman invite couples on eight fun, easy, and profoundly rewarding dates, each one focused on a make-or-break issue: trust, conflict, sex, money, family, adventure, spirituality, and dreams.   Interactive activities and prompts provide motivation to stay open, stay curious, and, most of all, stay talking to each other. And the range—from the four skills you need for intimate conversation (including Put Into Words What You Are Feeling) to tips on being honest about your needs, while also validating your partner’s own emotions—will resonate, whether you’re newly together or a longtime couple looking to fortify your bond. You will discover (or rediscover) your partner like never before—and be able to realize your hopes and dreams for the love you desire and deserve.

    Up till now, people recovering from other problems were able to get real help—like AA and rehab—while those struggling in the aftermath of traumatic breaks dealt with platitudes and friends insisting they should "get over it already." But now Exaholics Anonymous treats getting over an ex like kicking a chemical habit.   Written by counselor and therapist Dr. Lisa Bobby, Exaholics offers meaningful support and advice to anyone trapped in the obsessive pain of a broken, or dying, attachment. She helps the brokenhearted heal, showing them, on a deep level, how to develop a conceptual framework for their experience, understand the emotional processes at work inside themselves, find the path to recovery, and free themselves of shame, injured ego, and remorse. In-depth case studies of others' journeys will illuminate the way to future happiness.

    In Flip the Script you will learn the life-changing lessons of leadership and determination Coach O discovered on the road to a championship. Ed Orgeron, head coach of the record-breaking national champion LSU Tigers football team, tells the inspiring story of reversing the team's fortunes and culture, as well as his own remarkable leadership journey from disappointment and setback to the apex of college sports.The storybook football season for the LSU Tigers in 2019 was the stuff of legend: a team with recently unmet expectations became the undefeated national champion with a Heisman trophy-winning transfer quarterback under the leadership of a coach whose previous coaching stops had been disappointments. Yet that coach, Ed Orgeron, had turned everything around. He flipped the script, transforming a program that lately had not reached its potential into a team of unprecedented dominance. Flip the Script is the story of how it happened, with lessons for anyone who wants to succeed. Telling the story of his own journey that culminated in the Cinderella season, Orgeron highlights the traits he learned are necessary for success:an ability and willingness to learn from mistakes,the necessity of perseverance,recognizing and focusing on what you’re truly good at,building unity, andovercoming hardship.The road to success is never easy, as Ed Orgeron's life reveals. But his life also shows that with determination and a willingness to learn from experience, your trajectory can change--your script can be flipped--and you can achieve more than you ever dreamed.

    In this book you will learn how to:- Develop and master simple techniques to increase your self-confidence- Incorporate these techniques as a part of you everyday life- Implement techniques which work regardless of your gender or age- Overcome low self-esteem- Become an all-around happier personBased on moments within his personal life, author George Zelina paints a vivid picture of how he overcame his low self-esteem and went on to become a successful certified life coach.Imagine being able to set goals and see them through to the end, all because of an increase in self-confidence. You could quit smoking, lose weight or learn a new skill. You could do anything, in fact, because with self-confidence comes the knowledge that anything is within your grasp.

    The problem hasn't gone unnoticed. From relationship therapists to speed-dating, self-help books to online matchmaking, an entire industry has developed to help us navigate the bumpy road of relationships. Yet in spite of the availability of all these resources, many of us still struggle to discover and keep the love of our lives. That is, until now.This groundbreaking book from the frontiers of psychology offers startling new research about the one missing factor that is vital to relationships—forgiveness. A national bestselling author and leading expert on forgiveness, Dr. Fred Luskin shows that no matter how much two people may love each other, their relationship will not succeed unless they practice forgiveness—an approach that most relationship experts continue to ignore.Why is forgiveness an essential tool for relationships? Studies reveal that 70 percent for what we argue about at the beginning of our relationships will never be fully resolved. In other words, our basic needs and behaviors don't change over time. The issues are endless: the socks that always end up on the floor, how often to have sex, the ESPN obsession, working hours, and, of course, friends and family. Without forgiveness, these issues, however big or small, too easily turn into relationship-eroding grudges.Forgive for Love is the solution for your relationship woes, providing the tools you need to find and hold onto the love of your life. Dr. Luskin delivers a proven seven-step program for creating and maintaining loving and lasting relationships, teaching easy-to-learn forgiveness skills that will not only resolve immediate conflicts but improve the overall happiness and longevity of your relationships. Simply put: people in healthy relationships figure out how to forgive their partners for being themselves. They do so because it is nearly impossible to change other people and because none of us are perfect. Forgiveness is the key, and Forgive for Love has the answers.

    If we can understand what makes these gatherings effective and memorable, then we can reframe and redirect them to benefit everyone, host and guest alike. Parker defines a gathering as three or more people who come together for a specific purpose. When we understand why we gather, she says -- to acknowledge, to learn, to challenge, to change -- we learn how to organize gatherings that are relevant and memorable: from an effective business meeting to a thought-provoking conference; from a joyful wedding to a unifying family dinner. Drawing on her experience as a strategic facilitator who's worked with such organizations as the World Economic Forum, the Museum of Modern Art, and the retail company Fresh, Parker explains how ordinary people can create remarkable occasions, large and small. In dozens of fascinating examples, she breaks down the alchemy of these experiences to show what goes into the good ones and demonstrates how we can learn to incorporate those elements into all of our gatherings. The result is a book that's both journey and guide, full of big ideas with real-world applications that will change the way you look at a business meeting, a parent-teacher conference, and a backyard barbecue.

    Stephen Montgomery presents a fresh new look at the four temperaments, the four ancient "people patterns" that are the key to personality types. In this updated and expanded 2nd edition, Dr. Montgomery cites over 250 characters from well-known movies and TV shows The Wizard of Oz, Sex and the City, Harry Potter, Star Trek, Star Wars, The Fantastic Four, The Incredibles, The Lord of the Rings, Ghost Busters, and many more to help bring the temperaments alive for a modern audience.People Patterns features an easy-to-score personality quiz, and easy-to-read chapters on dating & mating, parents & children, and talent & career (with over 750 job suggestions grouped according to type). The book begins with a brief history of the four temperaments (tracing the idea back to Hippocrates), and it ends with port