Work Hard. Be Persistent. That's the typical success advice you can probably repeat in your sleep. The type of advice that doesn't seem to work for you -- or anyone you know, for that matter." You work your butt off, but at the end of the day, you're no closer to success than you were yesterday. The ugly truth is that it's not what you're doing that is holding you back. It's who you are. It's the baggage between your ears that keeps you from achieving your dreams and goals. That's why Dan Waldschmidt is changing the conversation about success. It's why you need to have an EDGY conversation. EDGY Conversations is a gut-wrenchingly honest, no-holds-barred discussion about what it takes to be success today. It's based on the stories of 1,000 ordinary people in business, math, politics, sports and science who achieved mind-blowing feats of extraordinary greatness. EDGY is how ordinary people become extraordinary. EDGY is how a master chef, a World War II veteran, a 15-year-old girl, a homeless retired paramedic, an Australian potato farmer and a shoe executive became amazing, did the unthinkable and forever changed their corner of the world. And EDGY is how you can achieve outrageous success, regardless of who or where you are in life right now. You don't need another book on success. You just need to be more EDGY. Let's talk about it.

    A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years.Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His "Ten Commandants" provide the essential guidelines, including:- Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge.- No complaints? Something's wrong: If you never ask your customers what else they want, how are you going to give it to them?- Measure everything: Telling your employees to do their best won't work if you don't know how they can improve.

    She uses a highly instructive and entertaining story to show how to quickly recognize any undermining questions that pop into your mind--or out of your mouth--and reframe them to achieve amazingly positive and practical results. The third edition includes a new introduction and epilogue and two powerful new tools that show how Question Thinking can dramatically improve coaching and leadership. Based on Adams's decades of research and experience, this book can make a life-transforming difference--as it already has for many thousands of people around the world.

    Making one attempt after another, you fail and continue to fail, and it seems there’s no way to make the change stick for longer than a couple of weeks. Perhaps… except some people somehow manage to stick to their resolutions in the long term and their lives do get better — permanently. What makes the difference between those superheroes and “mere mortals”? More importantly, can the “mortals” acquire those superpowers, or should they accept that they’ll never be able to permanently change their lives? Written by bestselling author, Martin Meadows, This Time Will Be Different: A Short Book on Making Permanent Changes goes through a 4-step process called STAR that will take you on a journey, from the moment you introduce a new change, all the way to how to live your life after you’ve successfully implemented it. Designed to be a short read packed with practical advice, you can finish the entire book in just one or two sittings and quickly begin to implement it in your own life. Here are just some of the things you’ll learn from the book: - One motivator you might not have thought about that can mean the difference between failure and success. Don’t proceed any further until you learn about it… - What motivational links are and why they’re crucial if you want to introduce permanent changes. This unique concept alone can be enough to successfully implement a change in the long term. - How to gain traction when implementing new changes. Discover CCC, a 2-step process designed to help you undergo an identity shift that leads to a permanent change. - 5 tools to help you persevere when you’re struggling to stick to your new resolution. That’s when most people give up. Avoid their fate by applying the strategies discussed in this chapter. - 3 core principles to live your success. It’s not only about reaching success; it’s also about maintaining it, which is often trickier than achieving it. Learn how to ensure permanent, long-term success. If you’re tired of consistently unsuccessful attempts and itch for a permanent positive change in your life, buy this book now and learn how to finally make this time different!

    And that evolution has huge implications for everything we see, buy and do online. Rejecting the zero-sum, vending-machine model of ecommerce practiced by other leading internet retailers, who view the Internet purely as a facilitator of speed and profit, Hiroshi Mikitani argues for an alternate model that benefits merchants, consumers, and communities alike by empowering players at every step in the process. He envisions retail "ecosystems," where small and mid-sized brick-and-mortar businesses around the world partner with online marketplaces to maximize their customer bases and service capabilities, and he shows why emphasizing collaboration over competition, customization over top-down control, and long-term growth over short-term revenue is by far the best use of the Internet's power, and will define the 3.0 era.Rakuten has already pioneered this new model, and Marketplace 3.0 offers colorful examples of its success in Japan and around the world. Mikitani reveals how the company enforces a global mindset (including the requirement that all its employees speak English, even in Tokyo); how it incorporates new acquisitions rather than seeking to completely remake or sell them for a quick profit; and how it competes with other retailers on speed and quality, without sacrificing the public good. Marketplace 3.0 is an exciting new vision for global commerce, from a company that's challenging all the accepted wisdom.

    I was profoundly moved by Stephen Hinshaw's story, written beautifully, from the inside-out. It's a masterpiece.A deeply personal memoir calling for an end to the dark shaming of mental illnessFamilies are riddled with untold secrets. But Stephen Hinshaw never imagined that a profound secret was kept under lock and key for 18 years within his family--that his father's mysterious absences, for months at a time, resulted from serious mental illness and involuntary hospitalizations. From the moment his father revealed the truth, during Hinshaw's first spring break from college, he knew his life would change forever.Hinshaw calls this revelation his "psychological birth." After years of experiencing the ups and downs of his father's illness without knowing it existed, Hinshaw began to piece together the silent, often terrifying history of his father's life--in great contrast to his father's presence and love during periods of wellness. This exploration led to larger discoveries about the family saga, to Hinshaw's correctly diagnosing his father with bipolar disorder, and to his full-fledged career as a clinical and developmental psychologist and professor.In Another Kind of Madness, Hinshaw explores the burden of living in a family "loaded" with mental illness and debunks the stigma behind it. He explains that in today's society, mental health problems still receive utter castigation--too often resulting in the loss of fundamental rights, including the inability to vote or run for office or automatic relinquishment of child custody. Through a poignant and moving family narrative, interlaced with shocking facts about how America and the world still view mental health conditions well into in the 21st century, Another Kind of Madness is a passionate call to arms regarding the importance of destigmatizing mental illness.

    In AWAKENING THE BUDDHIST HEART Surya Das shows you how to reach inward and outward. By developing spiritual intelligence, a sense of compassion that helps us be more sensitive, more aware of our own feelings and the feelings of those around us, we become more intuitive; we relate better and love better. Cultivating spiritual intelligence and learning how to connect will improve our capacity for intimacy, making us better mates, friends, parents, and coworkers; it helps all of us to become more giving and brings us fulfillment, meaning, and love. With tremendous insight he explores specific ways in which we can more fruitfully relate to our own experiences as well as each other in today's fast-paced, complicated, and often confusing world.

    In this book, Patrick Bet-David “helps entrepreneurs understand exactly what they need to do next” (Brian Tracy, author of Eat That Frog!) by translating this skill into a valuable methodology. Whether you feel like you’ve hit a wall, lost your fire, or are looking for innovative strategies to take your business to the next level, Your Next Five Moves has the answers. You will gain: CLARITY on what you want and who you want to be. STRATEGY to help you reason in the war room and the board room. GROWTH TACTICS for good times and bad. SKILLS for building the right team based on strong values. INSIGHT on power plays and the art of applying leverage. Combining these principles and revelations drawn from Patrick’s own rise to successful CEO, Your Next Five Moves is a must-read for any serious executive, strategist, or entrepreneur.

    Larry Dossey called “a valuable guide for anyone wishing to find greater exuberance and fulfillment in their life,” The Chemistry of Joy offers a unique blend of Western science and Eastern philosophy to show you how to treat depression more naturally and effectively, and what you can do TODAY to create a happier, more fulfilling life for yourself.The Chemistry of Joy presents Dr. Emmons’s natural approach to depression—supplemented with medication if necessary—combining the best of Western medicine and Eastern teaching to create your body’s own biochemistry of joy. Integrating Western brain chemistry, natural and Ayurvedic medicine, Buddhist psychology, and his own joyful heart techniques, Dr. Emmons creates a practical program for each of the three types of depression: anxious depression, agitated depression, and sluggish depression. The Chemistry of Joy helps you to identify which type of depression you are experiencing and provides a specific diet and exercise plan to address it, as well as nutritional supplements and “psychology of mindfulness” exercises that can restore your body’s natural balance and energy. This flexible approach creates newfound joy for those whose lives have been touched by depression—and pathways for all who seek to actively improve their emotional lives.

    This entertaining guide builds on scores of case studies taken from business, sports, the movies, politics, and gambling. It outlines the basics of good strategy making and then shows how you can apply them in any area of your life.

    They provide unlimited ways for us to learn, grow, thrive, and have fun! Yet, as we know, relationships aren’t always a “bed of roses”—especially romantic ones. They don’t make themselves, nor do they continue happily on autopilot once they begin. In this one-of-a-kind book, bestselling authors don Miguel Ruiz, Jr. and HeatherAsh Amara share their seven secrets to healthy, happy relationships: Commitment Freedom Awareness Healing Joy Communication Release Understanding and enacting these principles can help you at any stage in your intimate partnering, whether you’ve been with someone for many years or are currently single and want to prepare for a relationship. The authors make clear that the principles in this book aren’t secrets because they are hidden away, but are more akin to undiscovered focal points that can lead to deeper, more meaningful connections. Part of the secret, as you will see, is in the art of putting these ideas into practice day after day and year after year.

    And decades of research prove that people choose who they like. They vote for them, buy from them, marry them, and spend precious time with them. The good news is that you can arm yourself for the contest and win life’s battles for preference. How? By raising your likeability factor.The more you are liked, the happier your life will be. In The Likeability Factor, business guru Tim Sanders shows how to build your likeability factor by teaching you how to enhance four critical elements of your personality: • Friendliness: your ability to communicate liking and openness to others • Relevance: your capacity to connect with others’ interests, wants, and needs • Empathy: your ability to recognize, acknowledge, and experience other people’s feelings • Realness: the integrity that stands behind your likeability and guarantees its authenticity When you improve these areas and boost your likeability factor, you bring out the best in others, handle life’s challenges with grace, enjoy better health, and excel in your daily roles. You can win the close calls and tight competitions that define and determine success and happiness at work and in life—The Likeability Factor can show you how!

    Today's outliers in revenue growth and value creation are winning with a new set of rules. They are dominating by managing the information that surrounds people, organizations, processes, and products--what authors Malcolm Frank, Paul Roehrig, and Ben Pring call Code Halos. This is far beyond "Big Data" and analytics. Code Halos spark new commercial models that can dramatically flip market dominance from industry stalwarts to challengers. In this new book, the authors show leaders how digital innovators and traditional companies can build Code Halo solutions to drive success. The book:Examines the explosion of digital information that now surrounds us and describes the profound impact this is having on individuals, corporations, and societies; Shows how the Crossroads Model can help anticipate and navigate this market shift; Provides examples of traditional firms already harnessing the power of Code Halos including GE's Brilliant Machines, Disney's theme park Magic Band, and Allstate's mobile devices and analytics that transform auto insurance. With reasoned insight, new data, real-world cases, and practical guidance, Code Halos shows seasoned executives, entrepreneurs, students, line-of-business owners, and technology leaders how to master the new rules of the Code Halo economy.