Book picks similar to
Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service by Richard S. Gallagher
customer-service
reviewing-soon
communication
business-leadership-management
You're Not Crazy And You're Not Alone
Stacey Robbins - 2013
Stacey explores the common areas that women with Hashi's struggle: like perfectionism and self-rejection -- and common past experiences -- like abuse or injury. Stacey inspires women to look at their lives, and Hashimoto's differently, and to use this diagnosis as an opportunity for inner healing, greater happiness, and loving themselves.
Secret Formulas of the Wizard of Ads
Roy H. Williams - 1999
It contains useful tips and advice on how to market products, manage staff and remember that which is important in life.
Set Your Voice Free: How To Get The Singing Or Speaking Voice You Want
Roger Love - 1999
Illustrations.
Why Are We Yelling?: The Art of Productive Disagreement
Buster Benson - 2019
Conflict, or the fear of it, can be devastating. And the process of minimizing, deflecting, or avoiding difficult people can leave you brimming with repressed emotions.But as this powerful book argues, conflict doesn't have to be unpleasant. In fact, properly channeled, conflict can be the most powerful tool we have at our disposal for deepening relationships, solving problems, and coming up with new ideas.As the mastermind behind some of the highest-performing teams at Amazon, Twitter, and Slack, Buster Benson spent decades facilitating hard conversations in stressful environments. He found that even smart, eloquent people struggled to stay calm and keep their heads clear when differences of opinion arose. So he set out to find a better way to argue, staging a succession of experiments and informal debates, and studying the participants closely. He took note of the scripts people defaulted to and the chain reactions they caused. Slowly, patterns began to emerge.Buster's findings shattered his assumptions about what makes some arguments productive and others not, and dramatically improved his relationships at work, with his wife, and with strangers online. In this book, Buster reveals the psychological underpinnings of awkward, unproductive conflict, and the critical habits anyone can learn to avoid it. Armed with a deeper understanding of how arguments work and why, you'll be able to:* Remain confident when you're put on the spot* Diffuse tense moments with a few strategic questions* Facilitate creative solutions even when your team has radically different perspectives* Get through to the most stubborn people by understanding their motivationsFreed of your fear of disagreement, you'll find yourself eager to engage with intimidating people and uncomfortable ideas. You'll end up having fewer repetitive, predictable fights, not because you're avoiding or squashing them, but because you're finally able to identify your biases, listen with an open mind, and communicate well. As your confidence grows, you'll shake off lingering memories of interactions that made you feel tongue-tied or incapable, knowing that it's in your power to steer the conversation wherever you want it.
Thanks for the Feedback: The Science and Art of Receiving Feedback Well
Douglas Stone - 2014
Bosses, colleagues, customers—but also family, friends, and in-laws—they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development—but we dread it and often dismiss it.That’s because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life’s blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace.The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we’ve got it backwards and show us why the smart money is on educating receivers— in the workplace and in personal relationships as well.Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education.
Love Sense: The Revolutionary New Science of Romantic Relationships
Sue Johnson - 2013
Love Sense presents new scientific evidence that tells us that humans are meant to mate for life. Dr. Johnson explains that romantic love is an attachment bond, just like that between mother and child, and shows us how to develop our "love sense" -- our ability to develop long-lasting relationships.Love is not the least bit illogical or random, but actually an ordered and wise recipe for survival. Love Sense covers the three stages of a relationship and how to best weather them; the intelligence of emotions and the logic of love; the physical and psychological benefits of secure love; and much more. Based on groundbreaking research, Love Sense will change the way we think about love.
Books by Oliver Sacks: The Man Who Mistook His Wife for a Hat / An Anthropologist on Mars/Musicophilia: Tales of Music and the Brain
Books LLC - 2010
Purchase includes a free trial membership in the publisher's book club where you can select from more than a million books without charge. Chapters: The Man Who Mistook His Wife for a Hat, An Anthropologist on Mars, Musicophilia: Tales of Music and the Brain, Seeing Voices, Migraine, Uncle Tungsten: Memories of a Chemical Boyhood, Awakenings, The Island of the Colorblind, . Source: Wikipedia. Free updates online. Not illustrated. Excerpt: The Man Who Mistook His Wife for a Hat and Other Clinical Tales is a 1985 book by neurologist Oliver Sacks describing the case histories of some of his patients. The title of the book comes from the case study of a man with visual agnosia. The Man Who Mistook His Wife for a Hat became the basis of an opera of the same name by Michael Nyman, which premiered in 1986. The book comprises 24 essays split into 4 sections which each deal with a particular aspect of brain function such as deficits and excesses in the first two sections (with particular emphasis on the right hemisphere of the brain) while the third and fourth describe phenomenological manifestations with reference to spontaneous reminiscences, altered perceptions, and extraordinary qualities of mind found in "retardates." The individual essays in this book include, but are not limited to: Christopher Rawlence wrote the libretto for a chamber opera, directed by Michael Morris with music by Michael Nyman, based on the title story. "The Man Who Mistook His Wife for a Hat" was first produced by the Institute of Contemporary Arts in London in 1986. A television version of the opera was subsequently broadcast in the UK. Peter Brook adapted Sacks's book into an acclaimed theatrical production, "L'Homme Qui...," which premiered at the Theatre des Bouffes du Nord, Paris, in 1993. An Indian theatre company, performed a play The Blue Mug, based on the book, starring Rajat Kapoor, Konkona Sen Sharma, Ranvir Shorey a...More: http: //booksllc.net/?id=3371
Uplift: Secrets from the Sisterhood of Breast Cancer Survivors
Barbara Delinsky - 2001
This updated edition features new material.
Salary Tutor: Learn the Salary Negotiation Secrets No One Ever Taught You
Jim Hopkinson - 2011
Using these ten steps, you will be able to confidently and effectively negotiate your salary. With helpful tips and questions throughout, this book gives readers the tools to conquer "the evil HR lady." While other books or websites might list a few standard bullet points on the subject from an expert in the HR field, Jim takes a "novel approach," weaving interesting stories, case studies, graphs, humor, and personal experience to make the topic come alive. The book also educates the reader on:Discovering the two simple - but vital - questions you need to answer for successHarnessing your social media network to gather valuable informationMastering successful FBI negotiation techniques to your advantageCreating a one-of-a-kind document to secure the highest salary rangeUsing Jim's "Right back at Ya" Method to regain control of an interview
Living With the Passive-Aggressive Man
Scott Wetzler - 1992
Phil’s romantic and passionate one minute, distant and cold the next. The deviously manipulative coworker or boss... Jack denies resenting Nora’s rapid rise in the company, but when they’re assigned to work together on a project, he undermines her. The obstructionist, procrastinating husband... Bob keeps telling his wife he’ll finish the painting job he began years ago, but he never seems to get around to it. These are all classic examples of the passive-aggressive man. This personality syndrome—in which hostility wears a mask of passivity—is currently the number one source of men’s problems in relationships and on the job. In Living with the Passive-Aggressive Man, Scott Wetzler draws upon numerous case histories from his own practice to explain how and why the passive-aggressive man thinks, feels, and acts the way he does. Dr. Wetzler also offers advice on: • How to avoid playing victim, manager, or rescuer to the “P-A”• How to get his anger and fear into the open• How to help the “P-A” become a better lover, husband, and father• How to survive passive-aggressive game playing on the job Living with a man’s passive aggression can be an emotional seesaw ride. But armed with this book, you can avoid the bumpy landings.
Making the Case: How to Negotiate Like a Prosecutor in Work and Life
Kimberly Guilfoyle - 2015
Her father knew that he couldn’t possibly anticipate all the needs of his children alone so he set out to teach Kimberly how to advocate for herself and for her younger brother. He instructed her on how to ask for what she needed and how to build a strong case to get it. Those valuable childhood lessons helped Kimberly become the quick-thinking spitfire she is today. In Making the Case she weaves stories and anecdotes from her life and career with specific strategies that can help anyone set clear goals, communicate more effectively, and come out on top in any situation. Having been a prosecuting attorney, former First Lady of San Francisco and one of TV’s most sought-after legal analysts and opinion-shapers, Kimberly Guilfoyle is the quintessential expert at making the case. Now advocating for her readers, she shares tips on how to make the case for yourself in all realms of your life—personal and professional. Among the topics she advises on are:• Getting hired• Nailing a promotion• Navigating a mid-life career change• Managing personal finances• Advocating for your health• Minimizing family drama Told in her appealing and persuasive voice, combining personal experience and time-tested counsel, Making the Case is an invaluable guide to helping you get the most from your life at home and at work.
Making Small Groups Work: What Every Small Group Leader Needs to Know
Henry Cloud - 2003
No matter what need brings a group of people together—from marriage enrichment to divorce recovery, from grief recovery to spiritual formation—members are part of a small group because they want to grow. This book by psychologists Henry Cloud and John Townsend provides small-group leaders with valuable guidance and information on how they can help their groups to grow spiritually, emotionally, and relationally. With insights from their best-selling book How People Grow, Cloud and Townsend show how God’s plan for growth is made up of three key elements: grace plus truth plus time. When groups embrace those elements, they find God’s grace and forgiveness and learn how to handle their imperfections without shame as they model God’s love and support to one another. In addition to describing what makes small groups work, Leading Small Groups That Help People Grow explains the roles and responsibilities of both leaders and group members. Employing tenets from the book How People Grow, this book equips leaders to understand the ins and outs of how to promote growth, and using principles from their best-selling book Boundaries, they show how to identify and find solutions for common problems such as boredom, noncompliance, passivity, aggression, narcissism, spiritualization, over-neediness, over-giving, and nonstop talking.
Way of the Wolf: Become a Master Closer with Straight Line Selling
Jordan Belfort - 2017
For the first time ever, Jordan Belfort opens his playbook and gives readers access to his exclusive step-by-step system the same system he used to create massive wealth for himself, his clients, and his sales teams. Until now this revolutionary program was only available through Jordan s $1,997 online training. Now in The Way of the Wolf, Belfort is ready to unleash the power of persuasion to a whole new generation of readers, revealing how anyone can bounce back from devastating setbacks, master the art of persuasion, and build wealth. Every technique, every strategy, and every tip has been tested and proven to work in real-life situations. Written in his own inimitable voice, The Way of the Wolf cracks the code on how to persuade anyone to do anything, and coaches readers, regardless of age, education, or skill level, to be a master sales person, negotiator, closer, entrepreneur, or speaker."
The 48 Laws of Power
Robert Greene - 1998
Barnum. Some laws teach the need for prudence (“Law 1: Never Outshine the Master”), others teach the value of confidence (“Law 28: Enter Action with Boldness”), and many recommend absolute self-preservation (“Law 15: Crush Your Enemy Totally”). Every law, though, has one thing in common: an interest in total domination. In a bold and arresting two-color package, The 48 Laws of Power is ideal whether your aim is conquest, self-defense, or simply to understand the rules of the game.
Click: The Magic of Instant Connections
Ori Brafman - 2010
You meet someone new—at a party or at work—and you just hit it off. There is an instant sense of camaraderie. In a word, you “click.” From the bestselling authors of Sway, Click is a fascinating psychological investigation of the forces behind what makes us click with certain people, or become fully immersed in whatever activity or situation we’re involved in. From two co-workers who fall head over heels for each other while out to dinner and are married a month later (and fifteen years later remain just as in love), to a team of scientists who changed the world with the magic of their invention, these kinds of peak experiences, when our senses are completely focused on the moment, are something that individuals—and companies—strive to achieve. After all, when you’re in the “zone,” you’re happier and more productive. Why is it that we click in certain situations and with certain people, but not with others? Can this kind of magical connection be consciously encouraged? Is there a way to create such peak experiences, whether on a date or in your job? According to Ori and Rom Brafman, there is. In a powerful, story-driven narrative that weaves together cutting-edge research in psychology and sociology, the Brafmans explore what it means to “click”: the common factors present when our brain and senses are fully engaged. They identify five “accelerators” that increase the likelihood of these kinds of magic connections in our work and relationships. From actors vying for a role on a popular TV series to police officers negotiating with hostage takers, we learn how one can foster an environment where we can click with another person and shape our thinking, behavior, and emotions. A fascinating journey into how we engage with the world around us, Click will transform our thinking about those moments when we are in the zone and everything seems to fall into place. Acclaim for Sway:“A provocative new book about the psychological forces that lead us to disregard facts or logic and behave in surprisingly irrational ways.” –New York Times “A unique and compulsively readable look at unseen behavioral trends.” –Fortune"A breathtaking book that will challenge your every thought, Sway hovers above the intersection of Blink and Freakonomics."--Tom Rath, coauthor of the New York Times #1 bestseller How Full Is Your Bucket?“[An] engaging journey through the workings—and failings—of the mind…Their stories of senselessness…are as fascinating as the lessons we learn from them.” –Fast Company"Count me swayed--but in this instance by the pull of entirely rational forces. Ori and Rom Brafman have done a terrific job of illuminating deep-seated tendencies that skew our behavior in ways that can range from silly to deadly. We'd be fools not to learn what they have to teach us."--Robert B. Cialdini, author of New York Times bestseller Influence"If you think you know how you think, you'd better think again! Take this insightful, delightful trip to the sweet spot where economics, psychology, and sociology converge, and you'll discover how our all-too-human minds actually work."--Alan M. Webber, founding editor of Fast Company