Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to drive business success.Human Sigma offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to effectively manage the employee-customer encounter to drive business success. Based on research spanning 10 million employees and 10 million customers around the world, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it. Human Sigma is based on five rules to bring excellence to how employees engage and interact with customers: RULE #1: E Pluribus Unum. Employee and customer experiences must be managed together — not as separate entities. RULE #2: Feelings Are Facts. Emotions drive and shape the employee-customer encounter. RULE #3: Think Globally, Measure and Act Locally. The employee-customer encounter must be measured and managed at the local level. RULE #4: There Is One Number You Need to Know. Employee and customer engagement interact to drive enhanced financial performance. And this interaction can be quantified and summarized with a single performance metric. RULE #5: If You Pray for Potatoes, You Better Grab a Hoe. Good intentions alone do not constitute a plan of action. Sustainable improvement in the employee-customer encounter requires disciplined local action coupled with a companywide commitment to changing how employees are recruited, positioned in roles, rewarded and recognized, and importantly, how they are managed. Essential reading for global business leaders, Human Sigma shows how sales and service companies can flourish in the new global economy. It reveals a profoundly different method for managing human systems for growth. Blending strategic analysis with hands-on, practical steps and advice, Human Sigma will change how you view your work, your employees and your customers forever.

    "Interpersonal Communication, 2e" demonstrates how effective interpersonal communication can make students' lives better. With careful consideration given to the impact of computer-mediated communication, the program reflects the rapid changes of the modern world in which today's students live and interact. The program also helps students understand and build interpersonal skills and choices for their academic, personal, and professional lives.

    This small book will help you to do just that, it begins with a few quotes on Neville’s core teaching and then beyond that to extracts from Neville’s lecture - Order your Conversations Alright, describing the creative power of Inner Talking and concludes with techniques for practical application of Neville’s teaching. I have also added at the end of the book as a bonus, Neville Goddard’s 1955 Lecture, Mental Diets in its entirety. If you learn these techniques of Neville’s then your life will change as you will be changing your inner state. In order for them to work you must apply them, knowing them will do nothing; the power is in the persistent application and practice of these principles. If you apply them you will master your inner game and achieve your every desire. Throughout the book you will find my insights and further explanations on Neville’s teachings and suggestions on actively putting it to use, in the hope that it gives you a deeper understanding of the methods and principles. “A man’s mental conversations attracts his life. As long as there is no change in his inner talking, the personal history of the man remains the same” To attempt to change the World before we change our inner talking, is to struggle against the very nature of things. Man can go round and round in the same circle of disappointments and misfortunes, not seeing them as caused by his own negative inner talking but as caused by others. This may seem far-fetched but it is a matter which lends itself to research and development.” – Neville Goddard

    Why is it some of us are stuck for words, but others blabber or can't stop? What is it that some people have naturally which enables them to converse comfortably and easily, to engage people and build better relationships?"The Art of Conversation "will show you step by step how to converse skillfully and enjoyably with other people, at home, at work, on the phone and in the street- even if you're daunted now, discover the difference good conversation can make in every aspect of your life. Learn to:-Overcome the most common block to good conversation- fear; find out how to break the silence and keep the conversation going- Understand the different types of conversation and how they work- which topics and language are suitable for the occasion- Learn simple methods for being heard and understood, including speaking clearly and audibly, listening well and using non-verbal communication- Find out how to hold a conversation in tricky situations, including how to disagree, how to speak to those in authority and people you find difficult-Use conversation to form relationships, improve friendships, make the sale, chat people up, to learn, influence and persuade.TABLE OF CONTENTSINTRO 1. INTRODUCING CONVERSATION1. Normal and everyday2. The key to many doors3. What this book is and isn't1. THE DANCE OF CONVERSATION1. The dance of conversation2. A subtle human art3. The traditional 'conversationalist'4. What's conversation for?2. CONNECTING IS WHAT MATTERS MOST1. Conversational DrainsEnthuso-boreRobo-choreEcho-boreThe Ego-boreQueen of GossipMoaning Micky and Minnie2. Finding common groundFavourite objects of attention3. Non-verbal connectionBody languageVoice tone4. Energetic connection5. FlexibilityDealing with 'drains'3. GETTING IN THE RIGHT STATE1. Looking at lack of ease2. Managing your state3. Breathe4. Move5. Collecting positive states6. Staying present and aware7. Focusing outside yourself8. Dealing with silence9. Curiosity10. Trusting yourself and others4. GETTING A CONVERSATION GOING - THE BASICS1. Breaking the silence2. Make a comment3. Float in a simple question4. Try a comment followed by a question5. Introduce yourself positively6. Keeping the Conversation Going7. Adding a little extra8. Taking it gently9. Open questions10. Stories11. Dropping conversational clues - and picking them up5. LISTENING1. How well do you listen1. What can happen instead of listening2. Rehearsing your own piece3. Daydreaming4. Pretending to listen5. Non-listening6. Filtering the communication7. Judgement8. Playing the psychiatrist9. Reassuring or diverting2. How to listen well3. Show that you're listening4. Freeing yourself to listen5. Deep listening PART 2: THE POWER OF CONVERSATION6. INFLUENCING A CONVERSATION1. Know your intention2. Leading through connection3. Creating movement4. Influence can be as gentle as a story7. DIFFERENT KINDS OF CONVERSATION1. Thing Talk2. Action talkThe art of small talk3. Head TalkExchange of ideasExchange of opinionsWit4. Heart TalkEmotional supportIntimate conversationRisk taking5. Transparent/Inward/Intimate TalkPresence in Aikido6. Generative Talk/Soul Talk7. Progressing through talk-types8. EXPRESSING YOURSELF1. Expressing you - voiceBe understood Speak with flow Getting rid of useless fillers Expressing interest and sounding interesting2. Expressing you - body language3. Expressing you - your emotionsInfluencing with your emotions4. Expressing the real you5. Dancing with languageFinding a common language Playtime with language Negative language Language Habits Big effect of small words Language of Influence? PART 3: CONVERSATION IN PRACTICE9. SAILING THROUGH TRICKY WATERS1. What to do if you're stuckStop faking it Slowing down Be careful what you ask Know which "rules" you're playing Being flexibile2. Oiling the wheelsComment on what you've already heard Offer a prompt Encouraging nods and grunts3. Spotting the Games People PlayThe status game The manipulation game Role playing Naming the game4. Enjoying disagreement5. ConfrontationsHandling feelings with skill Checking your assumptions Assertive method/Taking the initiative/What to say10. CONVERSATIONS IN A PROFESSIONAL CONTEXT1. Conversations in the workplaceRole playing Small talk at work Negative small talk Meetings, Jousts and Debates Facilitating Group Conversations skilfully/Meaningful conversationsConversational style - Coaching style rather than control/command2. NetworkingBeing the best of you - as written at beg. Of chapter. - Clear/honest Giving and taking Probing questions Abundance Error! Bookmark notdefined.Avoiding the networking nerd - and avoiding being one! Seizing the day Moving on3. Job InterviewsCreating a conversation Busting the men/women myths4. Conversations in the mediaStage-crafted conversations /Most media interviews pre-plannedDesire for black/white Confrontations Media chat If you want something fresh and new, you need time Time factors - no time for conversation to grow Fine media interviews that are conversations Genuine interactions Conversational style solos5. Conversations to create personal changeKey Points Coaching and counselling conversations Building advanced questioning skills Using deep listening skills Bus-stop break-throughs PART 4: CONVERSATIONS CHANGING THE WORLD/ BIG CONVERSATIONS1. Conversations to Change the WorldNegotiation High level conversations2. &am

     Guys, let’s face it a serious breakup can suck! There is no one that is IMMUNE to experiencing a broken relationship. It literally feels as though your heart has been torn out of your chest. You can’t stop thinking about her, what you could, should or would do if you had another chance — even if the breakup occurred last week, or ten years ago. But the truth is… it’s OVER and she’s moved on! So what can YOU do about it? The Breakup Manual For Men was born out of real heartbreak, and an urgent necessity to get over the loss and pain of a serious breakup. In this powerful book, relationship coach for men, Andrew Ferebee has distilled the essentials of his own success and life-changing work with men who have been blindsided by breakups into an easy-to-follow strategy that you can devour in as little as a day. This is no ordinary relationship advice book. You will leave behind all confusion, pain and heartbreak as he leads you through how to truly “Overcome and Recover” so you can become stronger, attract new women and have the confidence to start living again in the shortest time possible. Andrew leaves no stone unturned. Everything has been tested and proven to work! The result — one easy-to-read book for men that reveals what you absolutely need to know. * Keys to experiencing acceptance of the breakup in a matter of weeks instead of months * Proven method to avoid the pain of seeing her move on and speed up the recovery process * How to trick your mind into ending the fantasy of you getting back together with her * 3 simple steps to regain your power so you no longer feel empty inside * The surprising truth behind why you would have lost her either way * Detailed strategies to handle social media after a breakup * Exactly how and what to do to accept the loss and release the pain * How the 5 stages of grief can help you cope with your emotions and accept where you are * The hard-science behind breakups and why you are going to thrive after the breakup * The real reason why you should wait before jumping back into another relationship * Demystifying the truth about why your ex has moved on and appears happy * Unique and overlooked ways to control your anger over your ex moving on * Life-changing secrets of getting clear about your breakup * The facts on how long it takes to get over a breakup and when to start dating again * Breakthrough solutions for suicidal thoughts and why you matter even without her * Andrew’s 5 “can’t miss” non-negotiable rules to avoid slipping back into old self-destructive thoughts and behaviours * A powerful 10 step weekly plan you can follow to see incredible things happen in your life again * Little known techniques for channelling your anger so you no longer feel like a victim * 6 ways to rebuild your life and improve it far beyond what it is now * Clear and straight-forward advice that will instantly help you re-discover your purpose * Fastest known way to recovery and how you know you are ready for a new relationship Ask yourself: Where will you be a week, a month or a year from now? Think about it.

    With 12 chapters and 1,244 practice problems, students can build fundamental skills in math and verbal through targeted practice. Plus, through easy-to-follow explanations and step-by-step applications, each question will help students cement their understanding of those concepts tested on the GRE. Purchase of this book includes access to additional online resources.

    His book is a fresh look at the questions that occur to anyone who thinks deeply about these matters, questions about free will, self-determination, destiny, choice, and who are we anyway. I believe this is a “breakthrough book.” Robert’s style of writing about such ephemeral and difficult subjects as awareness and consciousness is honest, concise, and accurate. His ability to describe his experiences of living in a reality quite different from conventional ways of thinking is brilliantly unusual. On first encountering Robert Saltzman’s work, I am reminded of the same feelings of discovery, delight and excitement that I remember from meeting Alan Watts’ “The Wisdom of Insecurity”, Krishnamurti’s “Freedom from the Known,” and Chögyam Trungpa’s “Cutting Through Spiritual Materialism.” His clarity of mind shines brightly through every sentence in this book. His skill at making clear the most difficult ramifications and subtleties of awakened consciousness is so free of conventional cluttered thinking, so free of habitual phrases, so free of the taint of religious dogma and the conventional ways of speaking of such difficult matters, that this book stands out for me as an entirely fresh and illuminated exposition of awakened consciousness: an awakened understanding of what it is to be human. —Dr. Robert K. Hall

    Is it?She says she agrees. Does she?The interview went great - or did it?He said he'd never do it again. But he did.Read this book and send your nonverbal intelligence soaring. Joe Navarro, a former FBI counterintelligence officer and a recognized expert on nonverbal behavior, explains how to "speed-read" people: decode sentiments and behaviors, avoid hidden pitfalls, and look for deceptive behaviors. You'll also learn how your body language can influence what your boss, family, friends, and strangers think of you. You will discover:The ancient survival instincts that drive body languageWhy the face is the least likely place to gauge a person's true feelingsWhat thumbs, feet, and eyelids reveal about moods and motivesThe most powerful behaviors that reveal our confidence and true sentimentsSimple nonverbals that instantly establish trustSimple nonverbals that instantly communicate authorityFilled with examples from Navarro's professional experience, this definitive book offers a powerful new way to navigate your world.

     The master teacher of positive change through powerful communication, Susan Scott wants her readers to succeed. To do that, she explains, one must transform everyday conversations employing effective ways to get the message across. In this guide, which includes exercises and tools to take you step by step through the Seven Principles of Fierce Conversations, Scott teaches readers how to: * Overcome barriers to meaningful communication * Expand and enrich conversations with colleagues, friends, and family * Increase clarity and improve understanding * Handle strong emotions-on both sides of the table

    You are meant to have a rich life, in every respect, and yet many people are unaware of the power they have within them that directly and effortlessly accesses abundance in all things, including money.In this new book, Rhonda Byrne, author of The Secret, explains how the law of attraction applies specifically to wealth and your relationship with money. By applying the knowledge in The Secret, you can stop money from slipping through your fingers, and eliminate forever the perpetual state of “not having enough money.” You will discover the power you have to bring money to you and to live a life of abundance, where you can be, do, or have anything you want.Subjects covered by Rhonda include personal finance, eradicating a poverty mindset and adopting a wealth mindset, job hunting, career advancement, creating a successful business, and giving and sharing wealth.Rhonda also presents many inspirational real-life stories of people who have used The Secret to attract wealth, build a company, pay off debts, acquire a home, and secure a high paying job.They say money doesn’t grow on trees—but with the knowledge of The Secret to Money Masterclass, you will feel that it actually does, as money starts to come into your life from unexpected places. Financial freedom can be yours, and as you will discover, it is just one thought away!

    Levine, and many more." Included in this collection: "Less Is More: The Proper Use of Graphics for Effective Presentations" (Jerry Weissman) "Grabbing Your Audience's Attention Immediately: If You Don't, Your Presentation May Be Doomed" (Jerry Weissman) "Don't Make Them Think : Creating the Best Flow for the Elements of any Great Presentation" (Jerry Weissman) "Grab Your Audience's Attention: First Impressions Set the Presentation On or Off Course" (Mark Magnacca) "Presenting to Win: How to Use Animation Effectively to Tell Your Story" (Jerry Weissman) "Presenting Data in Charts and Tables: Categorical and Numerical Variables" (David M. Levine and David F. Stephan) "How to Get Your Presentation Audience to Aha " (Jerry Weissman) "Capturing Your Audience Immediately (and You Are Off to a Great Presentation )" (Jerry Weissman) "Great Questions: The Most Important Tool in a Manager's Toolbox" (Terry J. Fadem) "How to Guide Conversations Toward Extraordinary Results" (Jurgen Wolff) "Unasked Questions Are Foolish Ones" (Terry J. Fadem) "Create Your Personal Questioning Style" (Terry J. Fadem) "How to Keep the Email Monster from Eating You Alive" (Jurgen Wolff) "How to Ask the Best Probing Questions" (Terry J. Fadem) "The Role of Listening in Asking the Right Questions" (Terry J. Fadem)

    Popular opinion typically tells a one-sided story of parents who got what they deserved or overly entitled adult children who wrongly blame their parents. However, the reasons for estrangement are far more complex and varied. As a result of rising rates of individualism, an increasing cultural emphasis on happiness, growing economic insecurity, and a historically recent perception that parents are obstacles to personal growth, many parents find themselves forever shut out of the lives of their adult children and grandchildren.As a trusted psychologist whose own daughter cut off contact for several years and eventually reconciled, Dr. Joshua Coleman is uniquely qualified to guide parents in navigating these fraught interactions. He helps to alleviate the ongoing feelings of shame, hurt, guilt, and sorrow that commonly attend these dynamics. By placing estrangement into a cultural context, Dr. Coleman helps parents better understand the mindset of their adult children and teaches them how to implement the strategies for reconciliation and healing that he has seen work in his forty years of practice. Rules of Estrangement gives parents the language and the emotional tools to engage in meaningful conversation with their child, the framework to cultivate a healthy relationship moving forward, and the ability to move on if reconciliation is no longer possible.While estrangement is a complex and tender topic, Dr. Coleman's insightful approach is based on empathy and understanding for both the parent and the adult child.

    Few of us really think about the power, the blessing, the gift, the effect, and the danger of our words. This book will make you think before you speak. Best of all, it will make you think of him before you speak.

    Nor is it always easy to raise, care for, guide and teach a highly sensitive child. Because the highly sensitive child experiences the world a little differently, and that can be difficult to understand. This book aims to help you experience the world from the child’s perspective, so that you can better understand them and help them to grow and thrive. In this simple, concise guide I distil the reams of information available on the highly sensitive child so that you can get the knowledge you need quickly and easily. Philosopher Friedrich Nietzsche wrote: ‘And those who were seen dancing were thought to be crazy by those who could not hear the music.’ The highly sensitive child isn’t crazy. Nor are they slow, or weak, or just ‘not tough enough’. They simply dance to a tune that not everyone can hear. This book helps you hear the music to which the highly sensitive child dances. Once you know the tune exists, and you listen for it carefully, you’ll find it’s beautiful, moving, powerful music.This is what Elaine N. Aron, Ph.D. thought of the book. Elaine is the author of the worldwide bestsellers The Highly Sensitive Person and The Highly Sensitive Child she has pioneered the research into Highly Sensitive People.“As the author of this truly brilliant little book, Jamie Williamson explains that he is not an academic or a psychologist. I am simply a man who feels very passionately about the subject. He is highly sensitive and so is one of his daughters, and he writes about sensitivity with both simplicity and depth. His sensitivity also shows in his book’s briefness. Caregivers of children need an author to get to the point so they can go get groceries, pick up the kids etc. Jamie’s book can be read in an hour, yet it has charming examples as well as great suggestions and a full, scientifically accurate description of the trait. Jamie is reaching out to all parents, carers and teachers of sensitive children and whether through this book or on his website, he is a wonderful resource.” – Elaine N. Aron.

    Topics include: • How to get royalties from selling articles.• Proper pricing.• How to submit articles to the "Kindle Singles" (special Amazon category). • Best ways to sell articles.• Representing articles accurately in e-Reader bookstores.• Avoiding unnecessary costs. • Image formatting.Tips are also applicable for a variety of mobile devices such as the Barnes and Noble Nook and Apple ipad. You will learn how to publish your article in a word processor, without having to learn HTML coding. Instructional Appendices Include: • How to create table of contents and internal links.• Solving formatting problems.• Converting your article to a Kindle device.• Easy preview options before you publish.• A curated list of the 50 best resources for finding free Kindle books, software, podcasts, help forums and the best blogs on Kindle publishing (10,300 words).About the Author: Kate Harper has taught art and computer classes in the San Francisco Bay Area and enjoys creating visual step-by-step guides for non-technical users. She is a credentialed adult education instructor in the state of California, and is inspired by technologies that encourage people to be more creative.